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Color Set
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66,566 Verificado Comentarios de clientes |
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Color did very little to cover graysAfter using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong color and damaged hairI had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Probably NotAs it was said, “trust the process;” so I did. Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it. ...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision. The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MoyenJe viens de faire la coloration que j'avais commandé il y a plusieurs semaines. Les produits dont très bien, mais je ne suis pas satisfaite de la couleur qui ne correspond pas à ce que je voulais. Je ne désire donc pas recommandé Cordialement. V 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie S. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés que votre coloration ne correspondait pas à vos attentes, nous serions ravis de vous proposer une solution. Veuillez consulter votre boîte mail, nous vous avons contactés ! |
Color setUsed this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Can't get through to talk to someone about my colorI have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expected, very disappointedBefore the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hey coverage so soToo brassy, not enough grey coverage. Would like to deepen the shade possibly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
customer service is horriblewanted to find out what color was shipped they never answered only offered to ship it again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pearl goldenMy colour went on really nicely with a pink glow to it. Since I had blonde on the mid and ends and my natural brown on my roots the colour didn't take well to my roots. This resulted in my roots being a dark blonde color and the mid and roots being dark blonde with a pink colouring to it. I had to get another colour from a friend who is a hairdresser to fix this as my hair was two colours. I feel maybe there could be more explanation as to the tones of the different colours when looking for the perfect colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |