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Schöne Haarfarbe, aber...Ich muss sagen, dass die Haarfarbe wirklich sehr schön ist, dennoch werde ich zukünftig nicht mehr über eSalon bestellen. Die erste Bestellung kam schnell und ich hatte keine Probleme meinen grauen Haaransatz zu verstecken. Die nächsten 3 Bestellungen wurden mir zwar pünktlich vom Konto abgezogen, aber mit der Lieferung der Farbe war das leider nicht so. Mit jedem Monat musste ich ein paar Tage länger warten. Schlussendlich wurde dies mit der Corona-Krise begründet, aber auch da muss dann gehandelt werden. Wenn auf einmal der online Bestell-Boom ausbricht, kann das nicht zu einem dauerhaftes Problem für die Kunden werden. Ja, ich kann mein Bestelldatum vorverlegen, aber um wieviel Tage ? Zum 20. eines Monats immer bestellt, am 22.05. E-Mail, dass Farbe versandbereit ist, ich warte heute (01.06.2020) noch immer darauf. Schade, ich werde mein Abo kündigen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegine S. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Color first time userDid not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never received order - no response to reshipNever received the order. Sent emails to customer service with my address - no response no replacement. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colour but 3 different shades!I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very professional, unfortunately didn't do the trickI was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Leaves hair in lovely condition.I wanted a colour to ‘blend’ in they grey - this colour certainly isn’t doing that! Very pretty colour. I started as a mid blond/grey and put my request in for the colour I wanted (ash) but the colourist thought it was too light so changed it to light brown (seems to be 90% mid brown and 10% chestnut) I’m now a dark chestnut! Hey-ho lesson learned, I’ll have the chop and stick to my £6 off the shelf color in future. And, yes I did a strand test but doesn’t give a good ‘all over’ view. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sure what the rave is aboutEither my colorist didn't formulate my color right or the grid they provide demonstrates inaccurate color projections. I'm not impressed, waste of money in my opinion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color was fine - just didn't cover my grey rootsDespite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AwfulTuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is So no I won’t be putting it on 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did very little to cover graysAfter using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |