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Color Set
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66,566 Verificado Comentarios de clientes |
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Not the color i asked 4I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Hard on the HairI have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy. HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is not goodI’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need . Unfortunately, it didn’t work for me . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Much more red than requestedI wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
formula was off! + didn't cover my gray hair new growthformula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair hard and brittleThe first bottle I ordered was great, however the second and third not so much. My hair felt very dry and brittle after and My grays also came back after 2 washes. I had better results with the drug store box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFariel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mécontente !Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡 Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!! Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage ! |
fried my hair, never again !!!!I will never use this produce again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Geht soDeckt graue Haare nicht optimal ab. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHutt C. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Pretty disappointedWhen I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |