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Color Set
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66,566 Verificado Comentarios de clientes |
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do not like this blondeplease cancel . This blonde is very honey or yellowish blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need Brighter & LighterWas expecting lighter and brighter color. Found it to be dull. Perhaps next time we adjust the color a little bit more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DéceptionLa couleur a viré au soleil et n’a pas assez pris sur les tempes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
GoneI love my color. It is stunning and I am very pleased with one exception......it’s GONE! I put it on on May 18 and I am back to my pre- application color. I only shampoo twice a week with Framesi Color Lover shampoo and conditioner, and I cover my hair when outside. I am hopeful that this can be remedied with the tint rinse I ordered with my next order. I expected the color to last at least 4 weeks and and will see if the rinse helps. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray and shineI like the color but it didn't cover my grays as expected. After the second wash they started showing again. Also, the hair has lost its shine with this product (Dont know why if havent made any other changes to my hair routine) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Missing productsI did not receive everything I ordered and paid for. I was missing the second set of gloves, and also the shampoo and conditioner. This hasn’t happened before so not sure why it happened now. Hopefully this doesn’t occur again in the future. I did receive a sample of another product that was sent in the box and it said it was for dry hair, which I do not have. I ended up using it because I didn’t get the kit, needless to say it left my hair dry and frizzy after my color. I am rather dissatisfied with this round of color kit, or lack thereof. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrista- We’re truly sorry for your recent experience with our color kits. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
What’s taking so longI have not received my products yet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
made worseI needed to cover the hair "gap," made it worse. reached out via fb messenger - no response. asked for a refund - no response. cancelled subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TOO DARK! NO SHINE!It's been too dark since 1st order. No, shine at all. Dull! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryanne- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Mistake in my orderI received an all over color with my root set that I didn't order. At first I thought that was so great of eSalon to include something extra for no charge and I still think that IF they put more thought into it. It was too dark and turned all of my hair brown and I'm a blond. The only reason I used it is because I trusted eSalon and assumed it was the right thing for my hair since they included it with my set. I can't wait to get my color done at a salon so I can get rid of this brown. Generous to include extra but they should know that base and all over color are different. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |