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Color Set
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66,566 Verificado Comentarios de clientes |
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Uneven colourOrdered this product with high hopes based on the reviews id seen. It arrived in lovely packaging with my name on the colour bottles. Everything i needed from gloves to stain removal wipes. Was a bit apprehensive as apart from going red once I've been blonde for years. Followed the instruction to the letter. My hair is still 2 colours with long roots. Only difference is its darker. I decided on this shade as i was told it was the only way to get an even all over colour. I messaged twice on my account page to question this. Still no reply. Guess ill just have to keep walking around looking like this :( Should of waited for my salon to open up again at least i would still be blonde! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyThe color was OK, although I thought it would be more dimensional. But it didn't cover the gray! That's the whole point of me coloring my hair is to cover the gray and it didn't. I still have to do everything if I missed a spot after coloring my hair! This is not worth the money if it doesn't cover my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was darker than like brown.It just came out too dark. I will cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
wrong colorAs previously stated by me, I have a lot of grays. They are stubborn and will not take a light color. Therefore they did not work and am canceling any future order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color wasnt right, the smell was too strongThe amonia in this smells a lot,and I asked for the color to be made lighter the second time and it still was very dark. Too expensive when you he to color long hair also. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnalin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom Color SetAgain, the color is too dark brown. It colors well, but is too dark. Wanted more of an eggplant (shades of plum/dark purple). Unfortunately, will have to pay more and return to salon to get the right shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedI really wanted to like this. The ordering process was simple, the products arrived in a reasonable time and everything was packaged nicely. The directions were straightforward and simple. I truly expected everything to go smoothly. Unfortunately, the results were a disaster. I requested a dark blonde shade to even out my growing partial highlights and get rid of my roots. What I got instead was a bottle that said dark blonde but in reality turned my hair into a medium orangey brown! The color is awful and nowhere near the results I expected. I would have been better off using a box color. I'm extremely disappointed! Edited to add: I will amend this review as soon as a fix is received. Fingers crossed all goes well! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
zu spät geliefertdie Bestellung vom 19.4 ist heute am 17.6 eingetroffen. Warum auch immer es so lange gedauert hat. keine Ahnung. Auf jeden Fall brauche ich keine weitere Lieferung mehr. Das ist sehr unzuverlässig. lg Gertraud Müller 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGertraud M. - Vielen Dank für Ihr Feedback. Wir bedauern, dass Ihre Bestellung spät bei Ihnen eingetroffen ist. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
My colour stayed the same, no copper or red...just brown.My first order was back at the beginning of May 2020. Everything was going great until after a couple of weeks, I noticed that my shipment had not moved from a sorting facility in Los Angeles. Understanding that there were to be some delays during the COVID-19 pandemic, I reached out to eSalon through email to find out what may have happened. Assuming USPS had lost my package, the person I spoke with said that eSalon would send my order again at no charge. Great! I waited a few days, and my order shipped like usual. This time, eSalon used a different mailing service. I live in Ontario so I knew that it probably wouldn't be here in just a few days. About 3 weeks later, I received my hair colour. I washed my hair the night before and it was too late in the evening to start colouring so I decided to wait till the next day. The colour I choose was a Medium Brown Copper Mahogany. My hair had a grown out balayage with a warm, golden blonde on the ends. The process of dyeing my hair by myself was.....messy. I used the bowl method instead of the bottle and was also in a hurry because I wanted to get it all done before my daughter woke from her nap. (No surprise, she took a short nap.) The mixture was not nearly as smelly as the stuff you get from the drugstore. The mixture was turning purple in the bowl and I didn't think much of it because the colour of the mixture is not necessarily what's going to be on your head, correct? Anyways, I read all the instructions, proceeded as normal and then washed it all out. When choosing the colour, I assumed my natural hair colour was a medium brown, but maybe I should have said it was a dark brown because the end colour I got was basically just brown. It turned my lighter ends a dark brown and there are no obvious hints of copper. Maybe I chose the wrong colour, but I was expecting a medium copper red and got brown. I AM glad that I got the demi-permanent kind though. I will wait till it fades out to try again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colour I asked forI sent in photos of my current hair and somehow ended up with a red brown colour. At my roots it looked awful, like Duncan bannatyne. I've had to go out and buy cheap box dye to cover it as it was so bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |