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Color Set
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66,566 Verificado Comentarios de clientes |
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TerribleCostumer service 1* Grey coverage 1* 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
DisappointedI was under the impression, Esalon color was supposed to be equal to salon color.....it isn't. My roots, when using box color, turn an ugly blondish red, the salon colorist explained why, it has to do with the developer box color uses, opposed to what salons use, when I get my hair colored at the salon, its all one color, no ugly blonde red roots. I used the eSalon today, with high hopes, to my dismay......ugly blonde red roots, so now my hair is two colors. Plus, its such a hassle to get into the shower to finish up, you can't pour the water over your hair, with your head tilted back, don't tilt far enough, you end up pouring it down your face, tilt too far back, the water doesn't pour down your hair, it pours directly onto the shower floor. You're supposed to use plastic clips to hold the sections of hair, the clips are not included, something you don't know when you buy, but you need them, so, you have to go try and find some. I canceled the auto ship before I even used the product, for other reasons, but, I would have anyway, after having used it. Editing previous review.......after less than 2 weeks of using this product, I'm already seeing a lot of grey coming back and, my hair looks ugly and faded. There's supposed to be a 100% satisfaction guarantee, isn't there? I'm not even 50% satisfied. Do I get my money back?? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible Experience. Item never receivedUSPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E. Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI ask to NOT put any red in my color and I got a color with red in it. Can I get a refund? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilou - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice kit and colour but didn’t match my usual colour.I think the kit etc is fab but the custom colour was way off. I’m a copper/ginger and the colour I got has turned my hair really red. Shame as I have extensions that I can’t use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Missing items in the kitFirst, I want to say I was very satisfied with my first coloring kit, instructions and experience using it. I received my 2nd order beginning of June......just opened the box and unfortunately was kind of disappointed. In the box there was no brush applicator, no shampoo, no conditioner....... in addition to the coloring kit, provided was only stain guard and one pair of gloves (although I recall receiving an email that number of gloves will be reduced - so no issues here). Missing other items, however, was very dissatisfying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia - We’re truly sorry that the second kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Made my hair very..This product left my hair so dry and hard to brush or comb! I personally would not buy this product again cause it has ammonia in the color, no natural ingredients to improve the texture of your hair, very unsatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedMy first order was perfect l was very pleased. This time not so much. It took forever to get here and it was not the same kit. I prefer applying it with a brush and the second kit did not come with one. My husband has been my helper and this technique makes it more difficult for him. Do not appreciate the bait and switch 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re truly sorry that the second order did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Was supposed to be dark blondeI ordered a kit and the colorist actually said I should go lighter that the color I picked, so I agreed. The color I picked was a light brown and she recommended light blonde. I received my kit today and was extremely excited to color my hair. I was supposed to be dark blonde, that’s what it says on the package. It turned out almost black......I am not happy, if I could give negative stars, I would. Anyone who colors their hair knows how much harder it is to go from dark to light!!!!! My hair went from light blonde to almost black!!! I’m soooo upset. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCallie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the productBut the color is darker than I would like. I recorded but didn't get opportunity to try a different color. This shade is too dark. Left a note for the colourist but actually want to select a new shade that may work better for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |