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Color Set
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66,566 Verificado Comentarios de clientes |
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not happypretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service??? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour wasn’t rightDidn’t cover my greys at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not work for meIt did not remove my gray 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DéceptionAprès avoir scrupuleusement suivi les instructions pour faire ma coloration, le résultat fût décevant ! ! En effet j'attendais une couleur roux/caramel doré et au final c'était plutôt châtain / acajou ! !! D'où ma déception. Sinon j'ai trouvé le produit agréable en texture ainsi que le shampoing. .. Je ne referai pas de commande suite à ce mécontentement. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoïe P. - Nous sommes vraiment désolés d’apprendre que votre coloration n'ait pas répondu à vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui correspondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Bad colorThe hair dye didn’t change my hair color at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color really faded fastColor has already faded and looks red. Grey coverage was not that good either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CancelCancel.Please cancel my everything I used your product & my hair turned green cancel me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFaith - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horrible deliverystill waiting on order from June 1, 2020. Also still waiting on order (replacement) from June 15, 2020. No tracking information available because the package has not been given to USPS yet!!!!! Customer service did not seem receptive to resolve the situation, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynnh - Thank you for your feedback. We apologize for the disappointing experience you had with our current transit time. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn’t cover my blondeThis didn’t work as promised. I said I wanted to cover my highlights to be one solid color and it didn’t cover them at all. It also didn’t fully cover my grey and I don’t even have that much grey. Pretty disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Enhanced coloring productIn this shipment I received an enhanced color product that was creamier and rinsed out easier. Those 2 things were for sure, but it left my hair wiry, dry and matted up. I have never had this happen since 2015. Please advise if I need to stay with the old coloring product. I absolutely hated the look and feel of my hair after it was colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |