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Custom Color Set
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66,516 Verified Client Reviews |
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second time having it come out and this was worseIt was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnhappyUsed the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Destroyed my hairI'm not sure why, but the products destroyed my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. |
To darkVery dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the colorBut it only covers my greys for 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
First timeColor was almost flat looking and previous highlights are starting to come through after 5 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
HarshI realized after using this product for the past several months that it is breaking my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you. |
Bottle for ColorWhile I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarina - Thank you for your review. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Hard to applyThe color was fine, really nothing special. But hard to apply. My daughter helped me and it still took forever. More like what I have done at the salon, but my colorist is trained and practiced in application. If I'm doing it at home a box color from Walmart is made for easy application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa A- We're sorry to hear that you were disappointed by your application experience with our Hair color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. |
It was okI loved the color, bit it faded quickly and the grey coverage was not as expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly! |