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Color Set
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66,516 Verificado Comentarios de clientes |
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Wanted copper got dirtThis color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
BofTrès décevant. Cheveux abimés devenu sec couleur décevante ne brille pas 👎🏾👎🏾👎🏾 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaetitia C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Gray’sThe color was perfect but it did not cover my gray’s. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Custom Color SetI liked the quality of the color and how easy it was to mix and use. However, my roots turn out very dark (3 levels or more than my desired color) and I have to add some highlights around my face to soften the look. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirketa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Très mauvaisJe suis insatisfaite de la couleur elle ne tient pas aux lavages. Et puis je ne comprends pas pourquoi vs renvoyez des produits tous les mois sans mon autorisation et vs ponctionnés directement sur le compte! C'est une pure ARNAQUE ! UNE ESCROQUERIE ! NE ME RENVOYEZ PLUS CES PRODUITS A L'AVENIR ! SVP! MARTINE 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartine B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, vous avez souscrit à notre Abonnement Couleur. Nous allons vous contacter afin de vous aider. |
Not even close to the correct colorIt dyed my hair a almost black and even while using the color tint rinse it faded within a month to my normal hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Way too brownWas looking more for red and got brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not what I wanted or expectedThis is not what I wanted or expected. I wanted a more deep violet/purple tone, instead I got a very deep auburn tone, it almost looks brown in certain lighting. Although it does reflect the red tones in direct sunlight. This is really not what I was wanting or hoping for. I am pretty disappointed right now 😞 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Lazy/ I wanted one stepI dislike colouring my hair very much. I was disappointed because it was two separate steps roots + ends. I (personally) need one step. I did not get the full effect of my colour because I only used the root bottle on my whole head. I however LOVED the colour for my roots. I was a bit scared to try the other because of how different the colour ratio looked (totally my fear & I didn't try) it was just me being unfamiliar. The price + shipping on top of it, is not something I want to commit to paying that much for. I usually buy store box dye, so quite a bit cheaper. I did love the colour that was mixed for my roots! 1 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |