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Custom Color Set
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66,516 Verified Client Reviews |
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Injured myself trying to get the bottle openI've used e-salon a couple of times (this may literally be the second time). I had a vague memory that the color was difficult to open, but it didn't deter me from purchasing again. My experience this time will make me think twice and most likely not purchase again. I get that when shipping chemicals through the mail you're going to want a tight seal. But this was ridiculous. I got a 2 step kit. I had to work the lid on the color for Step 1 for a while, but I eventually got it open. I was twisting the lid so hard that when it did eventually come off color splattered all over me and my bathroom. It was annoying, but no biggie. I wiped it up and got on with it. Step 2 is where things went from annoying to absurd. I could not, for the life of me, get the lid off of the color. I had 15 minutes to get ready for Step 2. I was not able to get the lid off in that time frame. I tried gloves on, gloves off, and using a towel for traction. This was all at about 6 am. Its now 10 am and my left hand is bruised and swollen from trying to get the damn thing open. After my 15 minutes were up I resorted to other measures. I went for the tool box, which I luckily had pulled out for a different reason last night. Pliers had no effect. I eventually grabbed a screwdriver and a hammer and broke the lid apart like I was chiseling a sculpture. Naked. In my bathroom. Panicking because I thought I was going to work with brown streaks all over my head. Now I'm sitting at work with a swollen hand and great hair color. The only reason for my 2 stars is that the color is lovely. But the aggravation has made me consider paying 10 times as much at a salon. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Chemicals burned my skinThe demi-permanent was more harsh than the permanent solution. Will go back to that one. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGeri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never againWas not color I ordered. Was Messier than other dyes. Dried my hair out way more than any grocery store brand. But the stain remover worked! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAriel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not brightThe color was dark but not bright. I have a picture of what my hair looked like after my first order with you and i loved it. Have not been able to get that color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Misleading Subscription ServiceThe color product was good, however they were misleading about signing me up for a subscription service. I am typically very detail-oriented and I rarely miss this type of thing. When they asked for the frequency of my hair color, they seemed to be asking if I wanted semi-, demi-permanent etc. They were not clear or up front about the fact that I was being signed up for a subscription service. The product is fine, but do not be misled that this is a subscription service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help! |
Still too dark, maybeWhen I follow the advice to bring the color down thru all my hair for the last 5 minutes, I come out a brunette with very subtle highlights on the bottom 2/3 of my hair. The color might have been OK if I'd just done my roots. See pictures. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCoby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Super BumbedI was expecting a more purple brown, which it what the chocolate mauve color is and said in my comments I was hoping for. Came out red brown. Did NOT want red. Could buy this color for cheaper thru Sally's for the results I got. UPDATE: When I originally ordered my color I pick an option closest, I thought to what I wanted but still added a note as it truly wasn't what I was looking for since I wanted a more purple base vs red. I received my first color, wrote a review as hated it since all I ended up with red and someone replied which I appreciated and said would fix it accordingly. I was just sent the exact same color!!! I don't want this at ALL. My review should have been reviewed prior to 'making' my color. I don't have the time to write everywhere what could be found in one spot. 0 of 0 people found this review helpful. Did you? |
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Waxy hair dyeI like the color, the price, and the convenience of esalon. However, I had to cancel my subscription because I can’t stand the waxy/sticky/gummy formulation. I have followed the instructions on the package and used a clarifying shampoo but this product is way too difficult to wash out. My hair feels waxy for days and I have to scrape the build up of dye from my scalp. I’m going to try Madison Reed and hope for a better formulation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t workIt’s not covering the gray as well as it should my roots are already showing gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVernia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color came out dark brownThe color came out way to dark almost black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |