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Color Set
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66,516 Verificado Comentarios de clientes |
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Im not at all satisfiedI'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription. Thank You Belkys Nardo 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just not for meThe formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't last or cover greysI wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Most recent color treatment was flawedMost recent color treatment was flawed. I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry. The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too much hair, not enough productI guess I should have thought about how much product I would need. I have a lot of hair, and to just do the roots, this was about 1/4 of the product my stylist uses. I also wanted to go darker, so I'm not sure why I would want to just do my roots, even with highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will been in contact with you via email and will be happy to assist in this process. |
The color was light on roots dark on endsI need my free color to color the roots so sent me blue black or tone it down a little but not this much I still see my gray through the light color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedHad real high hopes since it has worked fabulously for my little sister but not for me. Color was way too dark, dried out my hair and did not cover my grays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDyana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not sure what's in that bottle... but it sure wasn't hair color!I've been an ESalon client for about 5 years. I just applied the new color and I'm not sure what was in this bottle, but it sure wasn't hair color! Ironically, this time I even heavily gobbed it on around my hairline and temples where I'm most grey and even doing that, I still have just as much grey as I started. Even worse, you would think that since I gobbed it on, that there would be some staining on my skin, nope. Nothing. All around, my hair is exactly the same color as it was when I started... same shade of brown, same grey. I'm VERY disappointed and canceling my membership. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonja- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Einfach nur schlecht!Farbe nicht ansatzweise getroffen, trotz Telefonat vorher - hab dunkelbraune statt goldenes kupfer wie vorher - bin richtig sauer! Farbe stinkt extrem und es ist unglaublich viel Müll in der Packung! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllianz Bettina W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
HorribleColor didn’t take at all!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYahaira- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |