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Color Set
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66,516 Verificado Comentarios de clientes |
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Grey coverageI was disappointed that the gray hairs above my forehead did not get colored. Is there a product I can apply for stubborn grays before putting on the color. I saturated this area with color and the gray hairs are still showing. Please respond. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DonnaI dyed my hair today my hair is soft I'd like the color but it still didn't hide all of my gray and I followed the instructions 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was darker than expectedThe color was so dark, darker than it showed when I ordered it. Not bad, but way darker than I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Good Product, Cover does not last longThe product leaves my hair silky and smooth, but am struggling to find the correct color and for the color to cover my gray hair for more than 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My rootsI applied as instructed but it missed my roots completely. Doesn't matter what angle I take a picture....horrible looking. Please see pics in my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindsey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
propylene glycolDepuis plusieurs mois que j'utilise les colorations e salon, j'ai vu mes cheveux devenir très secs. même une forte dose de démêlant ne suffit plus à les rendre doux. la faute au propylène glycol que contient la coloration. J'arrête ce jour mon abonnement et vais trouver une coloration moins agressive. dommage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMuriel - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider, nous vous avons envoyé un email avec plus d'informations ! |
AnnulationcommandeJe souhaite arrêter mes commande j ai voulu essayer mais ça ne correspond pas à ce que j attendais pour le prix merci d annuler toute mes commandes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatia - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail afin de vous aider davantage. |
GraysDid not cover my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNora- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Blonde not blondeI ordered the kit based on all the amazing reviews. I wonder are they heavily censored? My hair is basically the same colour. Upside is that it’s not Orange, which has been my previous home hair dying experience, but it’s also not any blonder. Heading back into lockdown with GIANT roots! Sigh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Customer ServiceThis company set me up for an autoship that I did not request and there is no where on their site where you can cancel your account 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |