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Color Set
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66,516 Verificado Comentarios de clientes |
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Mediocre at bestColor doesn’t last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not A Fan!!I thought custom color at home would be GREAT!! BUT it was NOT!!! The color I received was even darker than my original and I was not amused. They did scramble and try to make things right but when it comes to color it has to be right the first timeI canceled my monthly orders but came to find out it had not canceled and I was sent another custom color that I do not want. UGH. Don't do it, I'd my suggestion. Disgruntled customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Not goodNot good it made my roots another lighter color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDora- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorI have not been happy with my color..I was looking for a soft beige color and have received a bright blond. I would like to cancel my membership. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Trying to love this productI'm trying to love this product but I'm just not there yet. I haven't gotten the color exactly right. This product smells awful, it almost smells like something's burning. I know it's the chemicals but it's hard to use this product because of it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Greys an issueThe Color is good, although my roots which are grey did not cover well. Thank you Marida 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorWrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd time is not a charmI have tried this product 3 times and 3 times the colorist adjusted my color and it's still not where I wanted it. Not only is the color not right but the product makes my head itch for days afterward. Even after I wash it a few times it still itches a little. I have colored my hair with another product off the shelves for years and never had an itching problem. This product is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pas la couleur je voulait.Trôp fonce - c'est marron foncé. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda W. - Merci d'voir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que les résultats de votre coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nos experts coloristes vous ont contactés par e-mail et se feront un plaisir de vous aider. |
Hair texture looks good, hair color missed the markMy hair color ended up quite a bit darker in spite of me requesting stylist input and attaching a few photos. Since the point of this service is to get that special touch that a colorist can provide, I would say that I'm not yet satisfied. I did start with demi-permanent, so I'm hoping we can dial this in, at which point I'll update. I'm hoping e-Salon will reach out by e-mail to make sure we get on the right track! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTosca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |