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Color Set
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66,541 Verificado Comentarios de clientes |
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Two different colours on my hairI bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Update: Nov 2020- still dissatisfiedUpdate, Nov 2020 - I am still dissatisfied after multiple color corrections... too dark, too red, too brassy and now I’m too tired to keep trying. Customer service has been responsive but this isn’t great if you don’t want brassy orange tone hues. Aug 2020 I remain disappointed in the color provided because after multiple attempts to request red removal it still isn’t right. I gave this two stars because it’s an easy process and the color does saturate well. The color, which is most important, is not where I need it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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way too darkFrom the first color I tried. I have asked that a little more gold be placed in. This last color was so far from what I wanted that I am seriously going to cancel my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLilli- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
haircolor in generaldid not cover grey-made hair look brassey-not happy at all! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. |
Horribly disappointedThey basically sent me a much less flattering version of the shade I already have. I said I wanted to go lighter, to my younger shade of blonde or even a light auburn. Instead, I got a dull, plain, ugly blonde that stripped the natural highlights and shine I at least had before starting. Hard no. 0/10 Do not recommend at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The formula has oviously changedI have used and loved this product for the last 7 months. Suddenly though it has changed, my last couple of shipments the product is definitely not the same, it is no different than a box brand. The ammonia is much much stronger and burns my scalp, the color does not last and feels gummy on my scalp even after washed. So sad about this but I'll now have to cancel my membership, what a dissapointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned out awfulUsed my first one today, follow instructions to the letter. Uploaded a picture for my colourist to see my hair before hand. Turned out completely ginger and not ash blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMatthew P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Doesn't cover grayI really wanted to love this. It's doesn't color gray and I think it just washed all out. The top of my head shines red, even though I used blue black. I even went through a second time after I washed out and saw that no gray was covered. 🥴 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color didn’t lastThe color faded so quickly by after several shampoo my grey starts showing again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArlene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Best for changing your hair colourMy hair is supposed to be red your colour tuned it brown not happy was going to come back to you but will just buy my colour in the shops 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoslyn M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |