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Custom Color Set
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66,541 Verified Client Reviews |
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HAIR COLORDID NOT WORK, MADE HAIR LOOK WORSE. IT IS A DARKER RED, CAN I BLEACH THE COLOR OUT AND PUT A LIGHT BROWN COLOR ON IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t cover at all!I colored my hair on Friday and on Tuesday I see gray already. I haven’t even shampoo again. I followed directions to a T. VERY UNHAPPY! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did not covered my gray hair at all,even after following the instructionsThe colour is very hard to wash off i had to shampoo my hair 3 times,also it did not covered my gray hair at all . Colour is ok even though i prefer more ash brown then it was. There is positives as well, like great packaging and very good shampoo &conditioner . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
LikeThis is a great product. I give a 3 Bc with in one week my grays have come back. That I don’t like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair color turned out darker then it wasI am not happy at all, I sent a picture of my hair color and they gave me some thing a lot darker. I am pissed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no changei noticed no difference in color after using this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Verry disappointedI ask for specific color,is not even close to the color from the picture I send you guys,am very upset with tha results,not worth the money or the try i will cancel my subscription thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDigmari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Left my hair brassy.I wanted to cover my roots to match my current blonde color but this turned me red/brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color Treated HairI purchased this with the idea and assumption that I would be much better than a local store purchase and it would last longer also. It was not and did not. I will be canceling my auto ship today. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
dissapointedDidn't cover greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |