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Color Set
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66,566 Verificado Comentarios de clientes |
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Color too dark and hair unmanageableThe color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorHi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Second time now, still not happy with results.Still not dark enough and this time seems like the color didn't take to my gray hair at all. Not sure I'll try a third time. I'll just stick to over the counter product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work for meThis didn't take well to my hair. It barely changed my color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
c'est mieux par rapport à ma demande,mais la couleur ne couvre pas les cheveux blancs, au bout du 2e lavage (chaque semaine), les cheveux blancs se voient en transparence 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCASSI C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
to darktoo dark and I canceled my next order and it's still charged to my account I canceled or tried to cancel I can't find where to do it correctly can somebody please tell me how to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not color grays wellLiked how easy it was to color but one week after grays started showing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CoverageI found that it doesn’t cover my grey well at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Like the productI like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right! |
Color only lasted 2 weeksNot happy color only lasted 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |