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Custom Color Set
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66,566 Verified Client Reviews |
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You might end up with an expensive color correction at SalonI asked for Dark Blond. Color faded to frizzy orange in 6 weeks, using Matrix color safe shampoo system. Tried again, similar results. Third time, I asked them to neutralize the red. Color was Neutral Dark Blonde for a week, but faded to reddish dark blond. Going more and more reddish. Apparently the most expensive color to color correct for at the salon. Can't tweet the color enough for me. Some clients stuck with the color correction process for 6+ times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not cover graysDid not cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEHEH - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
not happydid not like the result or the strong smell will not use again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZuliana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Poor coverageI have seen eSalon on numerous social media profiles and they always seem to have positive feedback, so I thought that I would give them a try. I was extremely disappointed with the results. I followed every step of their ordering process, even sending them "before" picture of my hair so that they could help me with my color selection. I received my kit in the mail in a timely manner and was excited to see my results. The instructions were clearly explained, although the process was much messier than other hair dyes I have used in the past. I applied the color and timed every step as directed. Once completed, I was disappointed to discover that their color did not cover my greys! Upon my very next hair washing (with color-safe shampoo, I might add) the remaining color washed out. I will not be keeping my subscription with eSalon, nor would I recommend them to friends and family. It was a waste of time and money! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not any better than drugstore haircolorDidn't cover grays any better than Loreal. Hair color looked same as when I purchase drugstore hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
DisappointedPretty color, not worth it. Dyed it a month ago and to this day, I see color washing out every time I shampoo - even with expensive, sulfate-free, color protecting products. Not worth the price of the product to me. Will not be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Very DisappointedI was extremely disappointed with the coverage of the hair colour, it did not cover the grey hair at all and I followed the instructions. I will definitely be cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
please cx future ordersplease cx future order this don't work for me, thank U 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful and impossible to wash outThe process of dying the hair was OK but trying to wash it out was pretty much impossible, it left my hair tangled and made it feel like I had oatmeal mixed with glue in my hair for weeks, it looked horribly oily and unwashed no matter what shampoo I tried or how much I shampooed it. Anyone who touched my hair commented on how weird it felt for about two weeks after I used this product. I may have just got a bad one but my usual store bought box worked better, makes my hair feel better and leaves a better result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
What Happened?I’ve used salon before with good results. This order was disastrous. I’ve lost a lot of hair, and the rest simply is odd! Normally color helps add body. It’s so thin! I will be canceling future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |