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Custom Color Set
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66,793 Verified Client Reviews |
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I didn't like the color, to dull, need some life. Maybe more of a Reddish brownNot too much red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not what you thinkWhen doing your personal review you are able to choose what color your hair is then what color you want it to be. I did just this, going about a shade lighter. Got my kit in, very nice. Colored my hair and it colored my grey as well as highlights in my hair. I did message my "stylist" to let her know it was great however not the shade I chose. She says "you can't color previously colored hair" So why is it an option to Chios your color? She says she can adjust my color to where my hair will lighten over time... A week later my highlights are showing and I'm not happy. I message my "stylist" once more and still I'm waiting for a reply. Don't think this is worth all the hype... waiting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTommie - We're sorry to hear the color wasn't perfect and you had trouble contacting your stylist. We see that she has called and spoken to you recently and you were able to work together to get a new color figured out. We're glad we were able to help you find your perfect match! |
Curls and volumeI noticed that my curls went away after coloring my hair and even lost hair volume. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizbeth - We're sorry to hear our color affected your curls. Our Big Love and Big Softie Volumzing Shampoo and Conditioner should bring the body and bounce back to your curls! |
It's a little too red. I would like a little lighter color.I have natural red highlights in my hair and w hile that's fine this color really brings it out. I would like a little lighter shade. Maybe an ash? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your color turned out too dark and too red. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Way too darkI said I wanted a color for summer and ended up with a darker color than I wanted. It was a little darker than my natural color, so no one noticed the difference. It did cover my grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamera - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair ColorProduct dries my hair out... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. |
Dye is great, but stylist falls shortI joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time. I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist. The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots". I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions". I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade). I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Beautiful at firstI loved the color when I did it. It was perfect. After two washes with color protect shampoo it's all faded. I almost am back to the color I started with. 0 of 0 people found this review helpful. Did you? |
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Ok for the moneyNot bad for a home coloring kit. My hair turned out to be a more honey blonde than I wanted. Also my ends turned out more yellow and didn't blend to gather seamlessly as I wanted them to. I'm not crazy about my hair but it's not terrible either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very Disappointed Following 1st Time UseI didn't have much but was becoming more conscious of the scattered grey, especially in my fringe so decided to give eSalon a go instead of booking an appointment at my local salon. I couldn't be much more disappointed as the coverage was virtually non existent. Add to that the fact the lovely sheen my hair had immediately after applying the colour only lasted a week and all I've achieved is having to wait 3 months before the local salon can apply a professional colour for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicaela - We're sorry to hear your first order didn't provide enough coverage. Per our Satisfaction Guarantee, we've added a credit for a free hair color order. Look to your email for more information. |