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Custom Color Set
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66,818 Verified Client Reviews |
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Too DarkThis time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible ColorIf I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicely presentedUnfortunately, this is still far too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t follow my requestI had asked for my color to be lighter, but it was still very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not suitableThe color and toner was too strong, didn't use it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still Too DarkRequested a lighter brown. However, darkness was about the same. In addition, there seem to be too much mahogany. Maybe more copper is needed?? Was hoping for a summer look 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Supposed to be dark brown, left with black hair! update: after 3 weeks brownUpdate: After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye. The company did offer me return of money and also send me a treating mask. I will not risk again, but overall the product is not as bad as I thought at first time. I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it. 0 of 0 people found this review helpful. Did you? |
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Nice color but didn’t color my greysThe color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Purple hairI used product, done step by step instructions. I HATE YOU NOW, FOR MAKING MY HAIR this way. I AM REFUSING NEXT eSALON PRODUCT. I MEED TO CHANGE HAIR COLOR, OR. REFUSING IS NEXT. I EVEN DID NOT GET BRUSH, NOR BOWL , OR CLIPS, TO DO MY HAIR WITH. :[ 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not BuyVery Disappointed, it did not cover my Grays and left my hair Dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShital - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |