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Custom Color Set
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66,818 Verified Client Reviews |
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Not professionalI ordered a medium brown my first try. I sent in pictures and explained what I wanted. Needless to say I turned out orange/gold light brown. So I was sent a 2nd box of course free of dark brown to “ cover this mess”. I’m still gold/orange and not dark brown. I normally bye my color from Sally’s and have for years with NO issues. This has probably ruined my hair and I’m now 4 colors. I’m very unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colorSo the process is on the easy side, I dont really understand why the roots are so dark when it being put on the roots. The color I received is definitely darker than the actual picture. I would have liked less brown and more copper all around. But it looks more brown than anything. Its not a bad color, just not the color I was hoping to get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnlex - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't Cover the GraysThis is the third time trying this hair color. Did not cover the grays at all. Consulted the stylist, she adjusted the time to be left on, which made no difference at all. Also not enough product in bottle. The packaging, and customer service were fine. At this price I just expected better performance out of it. It just didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Orange hair isn't my color!Tried the first color, Dark brown with gold highlights, the touch up spray turned my roots orange! Decided to request a darker color change for the next order. I'm legally blind, couldn't find the color chart so I called Customer Support for help with that but after holding for forty minutes, none were available. I changed my next order for a Darker brown, not with gold, just Darker. My next box arrives with the same order but with a darker color, this is not what I wanted! I called Customer Support, the colorist was argumentative with me, saying I didn't request an actual change, but the Colorist via email did not request further information from me to clarify the problem. The rude attitude from the colorist is not what I expected! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnonymous - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Just okayMy grey is only covered for about 4 to 5 weeks. I find my hair is very static for a couple of days following the colouring. I have got the tint treatment but I don’t really feel it does much. A little disappointing. Will keep persevering though, as better than those you can buy in shops. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeigh B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not exactly the colour I wantedI received my customised colour. Despite wanting copper tones the result was really dark brunette with hints of red (cherry red) and not a hint of copper. Not convinced. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivi S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likeFollowed directions. Did not cover gray. Color is almost gone. Very disappointed ☹️. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UpsetYour color ALWAYS comes off on my towels!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorI like the color but I may need to wait more than 30mins next time as I still see my grey hair on both sides. Also, I will change it to demi-permanent dyes as it's totally ammonia free . The ammonia smell is so strong to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWai - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
i do not want to receive anymore productsi do not want to receive anymore products the colour doesn't last or colour grey. Despite trying to cancel my order the money was taken from my bank without my consent and i knew nothing about it, until i received another package 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnmarie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help! |