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Color Set
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66,516 Verificado Comentarios de clientes |
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No refund for return. I did not like color n was told would be refundedThe company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email. |
Color gives good luster but lots of hair fallGood luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not tackle the graysThe color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still purpleI asked it to be just dark brown with less purple, but they just sent straight purple again. But also there was a mix up with the order so I appreciate the efficiency and I understand why it got messed up 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PurpleI have been using esalon for years. This last one I got, I mixed it up and started to put it on my hair and noticed it was purple. Shook it some more, still purple. It was not the right color. I immediately went and washed my hair to make sure it didn’t turn into something crazy. Reported to Esalon. They did nothing, wouldn’t even refund my money for dye I had to throw out. Used Madison Reed instead. So disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Gray Hair Shining Through!I really like the color but some of those stubborn grays are still shining brightly. Oh well, I guess we’ll have to all get along ;-) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Red isn’t that redOrdered a light brown copper golden colour which looked very copper in the photo. When I had applied my colour it was very dark and not much red to it. After the first wash basically all the red had gone and I’m left with brown hair. I spoke with customer service who said that I can request the exact colour I wanted, which was a redken copper mix. I found this website while looking for the redken colours I needed. Such a shame it didn’t work out. I will say though, that even though it’s not the colour I wanted, it does suit my complexion and a lot of people like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the same colour as last timeUsed this product last year and was really impressed, the colour and condition was amazing. Re ordered the same and has come out a lot darker and I really dont like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They won’t stop emailing me to start again!First reason I was disappointed was because the color faded so fast it was like using a temporary tint. But now, no matter how many times I write them and request to stop the emails and the products, they keep sending me emails to start up again, That’s the other reason why I rate them as a zero. No business ethics. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - Thank you for your feedback. We apologize for the disappointing experience you had with our Automatic Emails. We're always looking to improve our service and products, and truly value everything our clients’ say. Please keep an eye out for an email with more help. |
too bronzeyI think I hit a miss on this color. I would have liked something less bronze and more chocolate 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |