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Color Set
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66,541 Verificado Comentarios de clientes |
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Leider kein ErgebnisLeider hat sich an meiner Haarfarbe nicht verändert. Es sollte heller werden, aber es ist einfach nichts passiert. Außerdem hat die Farbe ziemlich gestunken und extrem in den Augen gebrannt. Ich hatte Tränen in den Augen. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Didn’t work for meI really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Odeur très forteHeureusement que j'ai une fenêtre dans ma salle de bain parce que l'odeur d’ammoniaque est extrêmement forte et j'ai dû parfois fermer les yeux tellement l'odeur me piquait. De plus quand on rajoute de l'eau dans le flacon en fin de processus le mélange eau produit ne se fait pas bien. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie M. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre expérience avec votre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! |
My hair is Red!!!I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
un peu juste la quantite pour des cheveux longs et j'aimerais un peu plus clairun peu juste la quantite sur des cheveux longs et j'aimerais un peu plus clair merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGisele G. - Nous sommes vraiment désolés d'apprendre que vous n'êtes pas totalement satisfaite de votre coloration. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Way too darkEverything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark, not what I was looking for.This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyAfter taking a break I decided to give it a try hoping the formula would change . It has not . After following each step the end result was the same , my hair felt sticky , as if I was washing my hair with honey . I just couldn’t get it to come clean ! After washing 5 times there was a sticky residue . Please cancel . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
wrong color for me :(I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Poor coverageI just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |