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Custom Color Set
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66,541 Verified Client Reviews |
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grey coverageI loved the color but it did not cover my grey roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color too darkThough the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you. |
hair felt soft after shampooing & conditioningshipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom Hair ColorI was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not happy!Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not quite the right colorI wanted more of a red tone 0 of 0 people found this review helpful. Did you? |
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is red the new brown?Idont want red hair. why do you make my hair so red and brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
This is not for me...lHi Everyone, This color was definitely not for me!! I love red, gold mixed with light brown but this turned out way too dark. Not sure why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we see one of our colorists has reached out to you and reformulated your color. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair color formula changeI have been using the same color for a while and thought for the summer I would change my color just a bit to a lighter tone; however when I tried the new formula it didn't seem any different and my hair actually looked darker than what I wanted. I followed the instructions to a T and even used a timer as I always do. My hair still came out nice but not the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
NopeI didn't like anything about this service. That's not entirely true, in the end, my hair was very shiny and manageable. However, the customer service was not great, they charged my credit card and did not ship my color for almost two weeks. They did e-mail me questions, which was fine, but when you answer a question, you get an automated response to continue your answer. They did not ship my product until I complained. Once I received the product, I was very excited, but that did not last long. The ammonia in this is so strong. It burned my eyes, nose, and throat. It also burned my scalp, much more than any product I have ever used. I purposefully waited till I had not washed my hair for 3-4 days before applying, just to prevent this, however that did not help. Also, you should have a friend help you. applying one product to your roots, and a different product to your mid-length to ends, is a much more labor intensive and awkward experience than you would expect it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |