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Color Set
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66,566 Verificado Comentarios de clientes |
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Grauabdeckungnach 3 Haarwäschen muß ich leider feststellen, dass die Grauabdeckung nicht wie erwartet ist! Es schimmert immer noch durch und für den Zukünftigen Preis ist es mir auf dauer zu teuer, da mein seitheriges Produkt dies bezgl. besser abdeckt und günstiger ist. Außerdem ist es mir zuviel Verpackungsmüll - das geht besser!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
wonderful product; not the best color matchThis product is wonderful and the detailed instructions were spot on! While the color is very pretty, it was too dark. I will have to re-do my hair to fix the original problem (color the roots). I did send a good hair photo in and complete the questionnaire. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelley C. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TOO DARKThis is the second time I ordered this color and I loved it the first time. It had dimension and very little red. This time when I used it, it was extremely dark, practically black with ALOT of red undertone, which is not what I wanted at all. I contacted their customer service and they said someone would be with me soon. But I haven't heard anything back. I assume this is due to COVID-19 so it is understandable as this was 3-2-20. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did Not Work!I was pretty clear with my colorist about how stubborn my grays are, but it doesn't appear that any modifications were done to my custom instructions or the custom color to make the color adhere better, or at least to lengthen the processing time to allow time for stubborn grays to go away. I followed the directions, exactly, and afterwards, as soon as I was done washing my hair, I went to the mirror to check the results, and....huge disappointment! I still have gray showing, crystal clear, at my temple areas, and those were the areas I covered first, just to give them longer before rinsing. This color mixture did nothing to get rid of my grays, therefore I do not recommend it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlene B. - Thank you for your feedback. We're glad that you could discuss the matter with our Color Team. Thank you for your patience. |
DissapointedI did not get anything close to what I asked fot, i said my hair was dark brown with carmel to lighter highlights, and I get grey easy, and that I needed to cover grey now, they sent me just a dark brown for my roots only, that will do nothing for me. I needed to color my whole head to cover the grey, and what about my highlights, I didnt get my Argon oil, I paid %14 for it, Id like to send the box back, and cancel future orders, sorry this wont wonk for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
LeakedIt came to my mailbox with the color all leaked out all over everything.I wrote and put in the order number three different times it said order number invalid 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna R. - We appreciate your feedback, and we are happy to see that you could discuss it with one of our Color Experts. Thank you for your understanding. |
OVERPRICED GARBAGEWhen I got my color I followed the instructions to a T and I had a beautiful deep rich shiny mahogany color. I didn't wash my hair for several days and when I finally did with a reputable brand of sulfate-free shampoo and conditioner after the second time the color had all completely faded out and I now have a light strawberry blonde. THIS is overpriced crap. I'm only thankful I got a deal with Allure and only had to pay $10 and free shipping. Never again. I canceled my account. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa F. - We appreciate for your feedback, and we are glad that you could discuss the matter with our Team. Thank you for your patience. |
Disappointed!!I have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots. Also, the smell was too strong and makes me headache. So disappointed!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIvie S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
avisje vous ai tout indiqué 3 fois par mail!c'est trop compliqué de le prendre en compte purée, on va pas y passer la nuit sérieusement! vous avez déjà tout dans le mail précedent!!! vous ne répondez pas à mes questions et vous restée bloquée sur les mauvaises info je vous ai donné toutes les instructions, car sur votre site je ne parviens pas à vous répondre donc on reprend encore 1 fois les mêmes éléments : merci d'envoyer une complète et pas que pour les racines svp, la couleur a viré il faut rattrapé tout ça. je veux un Chatain foncé naturel svp, pas de reflet doré ou autre, 2 flacons sont nécessaires et 2 soins car 1 seul comme au premier envoi ne suffit pas vu ma longueur, j'imagine que c'est de plus logique et que vous auriez du y penser. pourriez-vous avancer la date d'envoi svp au plus tôt, c'est n'importe quoi mes cheveux? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer P. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par e-mail et seront heureux de vous aider dans ce processus. |
Gray hairI’m not 100% sure if this is normal or not, but it only have been 2 weeks I’d dyed my hair and my gray hair is already showing up! Did I do something wrong or is it just not the right dye for my hair? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie O. - We appreciate your feedback and we are glad that you had a chance to discuss it with our Color Experts. Thank you for your understanding. |