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Custom Color Set
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66,566 Verified Client Reviews |
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Hair looks the sameAlthough I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
ESalon ColorThe color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the gray coverage I was hoping for.....After the second wash my grays were showing again :-( I thought that with the formula that eSalon claims to do specially designed to your hair. I was going to see a better result than other products. I emailed eSalon with my comments and will give them a last chance to see if they can adjust the formula otherwise I won't bother to continue using this product as it is not cheap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElika - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
didn't cover my grays😕I wanted to love this color and was very hopeful that it would cover my grays but it only lightened them to a light red color or didn't cover them at all. I went by the directions and did everything it instructed me too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
2nd time around - finished darker than expectedthanks for the auto ship - came at the right time - color came out a little darker this time - perhaps due to 2nd time around - please adjust for next shipment - its a little too dark - thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Not as expectedThe color lasted about 1 week longer than $2.97 box at Walmart and no difference in the color.... 0 of 0 people found this review helpful. Did you? |
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leaves hair dull color not lusturousThis is not for me. I have difficult to cover gray. Color faded with couple of washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
It worked... for the first few inchesHi, This dyed the first few inches almost the right colour, but then the rest of my hair is the same colour it was before except a little darker, and quite a visible line where the colour change is... What the colour should have been: https://s9.postimg.org/spwumky4f/m_6_54_md_ts1438190715.jpg How it turned out, my hair is still damp but you can clearly see the colour: https://s16.postimg.org/t8812u5ph/IMG_20160910_205934383.jpg https://s17.postimg.org/qzabw2vcv/IMG_20160910_210428089.jpg https://s15.postimg.org/3k9ybzk5n/IMG_20160910_210537786.jpg Really not what I expected, feel very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
STOP ANY ORDERSUnfortunately I have to cancel any orders. Please delete my personal information from your database, especially my debit card info. Judith Gann 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your personal information, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Its goodDid not keep the gray hair away long but nice color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeioni - While we're glad that you're enjoying your color results, we're sorry that you're unhappy with the gray coverage. We've forwarded your comments along to your colorist who will review them and make any necessary adjustments before your next order ships. We look forward to crafting your custom formulation designed for increased gray coverage soon. |