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Color Set
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66,566 Verificado Comentarios de clientes |
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Product was damagedI was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got the job done but definitely not salon qualityMy hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not diminish the red tone in my hairI had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My Hair is tooooooooooo DarkI requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark. after I apply my color I wanted to cray because I haven't had this dark color in years :( :( I need my hair more RED not black. my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRomney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please CANCEL my subscription.While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't matchIt lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Much too darkThe color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This product is like waxI followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
GreyThis color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Niemals wiederHabe alles nach Anweisung gemacht. Innerhalb der Einwirkzeit wurde das Haar extrem dunkel.... Oje dachte ich. Nach auswaschen und shamponieren alles ganz gut. Aber bereits beim trocknen sah ich extrem farbunterschiede von Ansatz und Resthaar.... Das geht gar nicht!!!! Bin total enttäuscht.... Kaufe lieber wieder im Fachhandel... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJana B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |