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Color Set
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66,637 Verificado Comentarios de clientes |
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Faded quicklyIt was really hard on my hair and it faded quickly. I’m not a fan. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour too warmAsked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Somewhat UnspecactularI think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine. My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away. Colour is just so/so. Dismayed by my hair's texture. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Truly ghastly. My ashy shade emerged as brown with warm red highlightsHow could a colour be so far from the described shade? I am fuming! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
trop foncéla couleur n'est pas adaptée, trop foncé, demandé châtain foncé et reçu noir j'ai testé et c'est trop foncé sur peau plutôt blanche qui devient écrevisse à la chaleur alors c'est un contraste qui ne convient pas je demande plus clair cette prochaine commande, à voir..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurence L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Color had a slight red tintColor had a slight red tint. Within two weeks my color turned a bright red. I even told my colorist that my hair pulls red to add ash color to neutralize the red in my hair. I did like the color the first week then my color just faded to bright red. I use professional shampoo and conditioner for color treated hair. So that wasn’t the problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cancel purchaseNot happy with the colour at all. Please cancel all other order for me. I dont want to continue the purchase. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEwelina R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great coveragehi i loved the coverage but it wasn't a dark enough deep brown that I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa W. - Thank you for your feedback. We are sorry that we didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I greatly emphasized the need to avoid....This last color did exactly what I expressed I did not want. The previous color was fine and then I requested to go lighter. Well, that evidently was not do-able because as mentioned, I'm back to square one, trying to get rid of the reddish/golden tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color fadingThe color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take. Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |