|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Didnt cover my grayDisappointed in the coverage. Followed the instructions, didnt cover my gray. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t blend wellI still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DisappointedMy color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colour chosenThe shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️ 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further. |
Only OKDoes not last as long for the price you pay. The OTC product last the same . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Terrible colorOrdered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work on my grey hairsDon't like this product. I thought it would fully cover my grey hairs and it did not I even left it on for over an hour and a half. I will not recommend this product for anyone with grey hair I even tried to buy a lighter color so when they grey hairs do come out their not so noticeable. Well I got it today and did my hair the same day it did not work on my hair at all. I will cancel this account. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFrancine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst Brassiness EVERThe color was darker than my original color and it came out as a brassy nightmare! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beware of eSalon's Hair Color BlendsI received a blend that darken my hair A LOT! The blend color on my hair is not even remotely close to the hair color I selected. I don't trust their color specialist customizing blends and have canceled my subscription after my first and last bad experience with eSalon. I will need to go to my salon and have my hairstylist get my lighter hair color back and spend the unexpected cost! I DO NOT RECOMMEND AND TRUST THEIR HAIR COLOR BLENDS! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UsageHave not used yet. Will be several more weeks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future. |