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Color Set
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66,793 Verificado Comentarios de clientes |
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INCONSISTENTthis time my hair turned red...have been using all thru covid and never seen this color of hair before. my latest shipment I thought I would try the color pro toner and they said it would be matched to my existing color....i received glorious golden. i have a dark brunette base so really confused what to do with a golden toner especially since I now have really red hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Color changeI just had Sara change the % of peroxide now 15% but color is still too yellow. I would like a beige tone; my hair stylist suggested a Pearl color without peroxide.. What do you think? I live close if stylist are coming in yet? Thanks Sherry Emmerling 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd time in row not what I requestedGave it a chance a third time and again not o wanted!!!! Too dark and still warm. Will not risk again! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! Thanks for reaching out! We are truly sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Didn't color my grey hair for more than 1 weekMy grey hair came back in 1 week after my application. I use a shampoo and conditioner that treats my thinning hair and I was told that it shouldn't affect my dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom color setI’ve always loved your products for years and have always gotten lots of compliments and people always love my hair color. This year I’ve been asked why I have changed my hair color! Also, when I color my hair it’s not the same texture it used to be. Have you changed your product? I’m thinking of finding a new place to buy my hair color and products and I’m very disappointed because I have truly loved your products in the past. Any suggestions? Thank you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
WOMEN BEWARE!!! SEVERE HAIR LOSS!I have very long, naturally red hair. I've used this product two times to cover my grays. After the 1st application I noticed heavier than usual hair shedding. After the 2nd application on April 2nd I immediately had severe hair loss. It's been 2 weeks and I'm still losing hair at a catastrophic rate. I was literally crying in my bathroom this morning as I very cautiously brushed my hair and watched in horror as hundreds of strand of hair fell into the sink. I will definitely NOT be reordering, and I will warn every woman I can reach to avoid this company and their products. Sadly, the reviews I originally read were great. But when I Googled "esalon hair loss" hundreds of women had the same horrific experience! Beware ladies!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Coloration cheveuxBonjour j’ai ma commande mais j’ai pas encore utilisé je viens de sortir de l’hôpital je dois attendre un peu avant de faire ma couleur merci de votre compréhension je vous dirai une fois j’aurais fait merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoukia S. - Merci pour votre commentaire ! Pas d'inquiétude, bien conservée, la coloration eSalon peut être utilisée jusqu'à 6 mois après achat. Nous allons tout de même vous envoyer un email avec toutes les informations. Encore merci d'avoir choisi eSalon, nous vous souhaitons un bon rétablissement. |
The color was not for me. (Dark Pearl Copper Blonde)I was anticipating a dark blonde. My natural color is dark blonde. I dyed my hair and became an auburn color. After about a week some fading started. Next I was dark blonde. One to two weeks thereafter seems I was at my original color. This is washing my hair everyday or every other day. I was offered a credit and was told I cannot purchase something like the tint rinse or shampoo with that. I’d rather do so because the color I was not as happy with as I thought I would be. Hope this helps. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGwen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorI had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rousse au lieu de blond beige.Atroce, je me retrouve rousse au lieu de blond clair (je suis blonde foncé et j’ai commandé un blond clair beige). Franchement dégoûtée. Même un soin éclaircissant de grande surface me fait moins passer au orange. Et oui j’ai bien respecté le mode d’emploi et le temps de pose. J’ai arrêter de suite l’abonnement et vais tt de suite prendre rdv chez le coiffeur/coloriste pour essayer de rattraper cela. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorine T. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |