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Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vionette H.
November 11, 2020
Not enough product! Disappointed 😫
Reviewed Color: Light to Medium Brunette
POSTED BY:
Vionette H.
November 11, 2020
The quality is the best but the amount was not at all enough ! I only got to do my front LEFT SIDE ONLY 🙄...I had to go out and get the cheap stuff ! Will be letting eSalon know. I was so looking forward to beautiful highlights.
Vionette- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cayla M.
November 10, 2020
Slightly brassy
Reviewed Color: Dark Brunette
POSTED BY:
Cayla M.
November 10, 2020
First time DIY balayage highlights, the instructions are easy to follow, everything mixed well, I applied the toner but it's pretty brassy looking, I was expecting more of a dark blonde tint. I ordered the dark brunette kit.
There wasn’t enough lightener to do all my highlights. I may just have more hair then others but there was no way I could do all my highlights with the lightener provided. I tried following the video the closest I could. But if I had I would have likely missed a lot of layers in between I ended up needing more sections.
Marlyse - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Bobbie- We're truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kerri A.
November 4, 2020
Beautiful, natural looking highlights
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kerri A.
November 4, 2020
I have used eSalon for 3 color sessions now. This last one I had requested a light, strawberry blonde as my ends lightened over the summer months and I wanted to take the roots up a bit. Perfect match! The color couldn't have come out better. I also asked for highlights in this session and I was very nervous about the application, but they worked out tremendously. No 'streaks' or obvious user errors (I have long hair and did it myself for the first time). I recommend to use your hands (with gloves on) and pull the highlight mixture through the sections after appyling with a brush. Worked wonderfully!
I am very pleased with thehighlights. Thank you!
49 of 49 people found this review helpful. Did you?
I really wanted to love this product after reading the reviews and watching YouTubers. The color initially showed up on the back but not on the strands framing my face, and with time (2-3 weeks) got brittle and patchy. After every wash I noticed the color get lighter and more uneven progressively. The worst part was my hair became extremely brittle and started to break off in clumps. I had to wait weeks to recolor it and have lots of grays, so my hair looked even worse with time. Especially since I was afraid of damaging it more with heated tools, so I would even avoid blow drying it. I spent quite a bit of $$ to repair it and had to cut quite a bit off. Even the moisture mask barely worked at that point because it was so dry. I do use esalon hair color regularly which has been pretty good. My experience with this product in particular was really disappointing. For reference I have dark brown hair that I dye black. It's thick and wavy. It was down to my waist but now comes up to my shoulders.
Neelam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bridget L.
November 3, 2020
Haven't tried it yet
Reviewed Color: Light Blonde
POSTED BY:
Bridget L.
November 3, 2020
The color sweet was so good, I haven't tried highlights yet!
Bridget - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Traci N.
November 3, 2020
my highlights are orange
Reviewed Color: Dark Brunette
POSTED BY:
Traci N.
November 3, 2020
Less is more with these highlights. The color is very inconsistent. Some highlights are barely visible while large chunks of them are bright orange. Not sure I can wait for my next color to fix this.
Traci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicki S.
November 3, 2020
Not sure I will buy again
Reviewed Color: Light to Medium Brunette
POSTED BY:
Vicki S.
November 3, 2020
I have a short pixie cut and the video instructions were for longer hair... I was scared going in.. did not leave it in very long for fear of doing it wrong! Results were very red!
Vicki- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Amy - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie R.
October 28, 2020
Easy to use-good step by step instructions
Reviewed Color: Light to Medium Brunette
POSTED BY:
Julie R.
October 28, 2020
I applied this product today, the instructions and results were as promised
I tried the light set yesterday, and wow was it great (5 stars all the way). It was so natural-looking, maybe even the best hair color ever. I am a tough critic when I see a good product you will now.
I was super excited to try my new light set. I followed the instructions to a T, particularly the amount of time needed to make it work. I wasn't expecting anything dramatic but the effect is hardly noticeable at all. Very disappointing after spending the best part of two hours putting in the lights and doing the two rounds of hair wash
ANA V. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Light Set did not provide the effect you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carolyn B.
October 28, 2020
brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Carolyn B.
October 28, 2020
my hair turned a little brassy. It was my first time - not sure what I did wrong
Carolyn - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy S.
October 25, 2020
Works great!
Reviewed Color: Light Blonde
POSTED BY:
Nancy S.
October 25, 2020
Lightened up great! I needed more tho, I ran about 1 or 2 stripes short. I used on wet hair and it only took half the time and it was super gentle on my dry hair!
I 💘 this and will NEVER PAY SALON PRICES AGAIN.
THANKS to ESALON I can now color and highlight my own hair and SAVE A FORTUNE!!
IT COST WELL OVEF 150$ TO GET A COLOR nd highlights where I live
NEVER AGAIN
The lightener was exactly the right color, highs and lows, looks very natural. These products are top salon quality, don't be afraid to try eSalon, they know how to get your color right!
My friends and family cannot believe that my hair looks so beautiful thanks to EsalonThe color is beautiful it looks natural and the color stays with me.
I had to wait a bit, for my old color (from Hair Salon Color) to grow out a bit, to use this light set kit. It was worth the wait. so very happy there is "movement" to my more natural (darker) color...
Easy to follow instructions & video. Easy to use by yourself. Mixes well & applies easy. Love outcome! I've used this several times & have never been disappointed!
New at the DIY since Covid, I was having a hard time coming to terms with the way my color looked. Even though my roots were covered, my color lacked life. The Light Set made me feel so much better. Thank you.
Jenn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Josie M.
October 18, 2020
Like
Reviewed Color: Light to Medium Brunette
POSTED BY:
Josie M.
October 18, 2020
The highlights go well with overall hair color. Easy to use. Will reorder
I love this light set. It was gentle on my hair and gave me a beautiful caramel dimension. I now have a lovely warm colour to my hair and I absolutely love it!! For me esalon has everything I need, so glad I found them. The icing on the cake is having Valarie my colourist available to me when I need advice or help. Thank you so much Valarie and esalon.
20 of 20 people found this review helpful. Did you?
The highlight set was easy to use and gave my hair beautiful definition and dimension. My colourist helped me get the exact colour and effect I wanted. Again esalon has come up 10 out of 10. I am a very happy customer. My friends and family are amazed at how good my hair looks. Thank you again for helping me reach my goals.
Sunika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen W.
October 15, 2020
Spot on color that lasts
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Karen W.
October 15, 2020
I couldn’t be more pleased with my color from eSalon and their professional and responsive service. After a few adjustments, my color is what I’d get at a salon and it lasts, unlike over-the-counter hair color products. As a plus, they give superb directions and all the supplies needed to help you be successful with coloring at home. A+++ for me!
Mojgan- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cinamon K.
October 12, 2020
love the highlights
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Cinamon K.
October 12, 2020
simple and nice to use. Toning wash helps make it blend in nicely
I absolutely love this color! Not only does it go on easily, but it is a perfect color for me. I was a little hesitant to try The Light set, but I'm so glad I did. Don't hesitate to try something a bit different girls!
tried this following ALL directions VERY specifically along with the video tutorial.
hair turned ORANGE.
called for help.
their 100% “guarantee” policy resulted in new color being sent TWO days after call to be delivered a week later.
so, if you don’t care about having orange hair for a week, give it a go.
26 of 28 people found this review helpful. Did you?
Rebecca- We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
maria P.
October 5, 2020
good product
Reviewed Color: Dark Brunette
POSTED BY:
maria P.
October 5, 2020
I like the light set, easy to use and gave my hair better tone and definition.
18 of 19 people found this review helpful. Did you?
Thanks for the encouragement of the esalon colorist . My light set turned out pretty well if I do say so myself . Just a touch of color and light to define my brunette hair a bit . Thanks esalon ! I feel better . MJ
Make sure to separate the hair you want to lighten in order to give good highlights don’t make the mistake some people make by lightning all of the hair and not having highlights.
Linda- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Erika J.
September 22, 2020
Not enough mixture to highlight your full head
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Erika J.
September 22, 2020
There is not way this one bowl will highlight my hair. I was only able to highlight my lower and middle section...I don't have enough formula to highlight my top layer. I followed the directions and only did think strips 1 inch wide and made sure the whole strand was saturated to the tip. There is just not enough here to do your whole head according to these directions. It would have been nice if my colorist saw my photos and how long my hair is and advised I got a second (or third) box so I could highlight my hair in one sweep. I will need to order 2 more sets in order to finish properly. I'm pretty disappointed.
Erika- We're truly sorry that our Light Set (Medium to Dark Blonde) did not have enough product for your hair type as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kaitlyn D.
September 21, 2020
Turn brown hair orange. More for dark blondes.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kaitlyn D.
September 21, 2020
Not good for first time highlights. It turned my head orange and red. Toner creme was purple and only tones yellow tones out. Need blue toner creme to work. Plus I had to go to sally beauty to get a toner to fix it. Still orange but not as bad.
22 of 23 people found this review helpful. Did you?
Kaitlyn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ginger G.
September 19, 2020
Shockingly Lovely
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ginger G.
September 19, 2020
I can’t help but regret the money I have spent at salons trying to achieve the results I-with the help of my husband on the back section, God bless him—achieved with eSalon’s light brown base color and this light set. I’m beyond impressed.
24 of 24 people found this review helpful. Did you?
once you get the mix to the right fluidity thickness it is easy to put on but you have to be fairly quick as it dries out quicker in warm weather. Easy to apply and the shimmering tone is just perfect
11 of 11 people found this review helpful. Did you?
I don't know if I left product on too long (don't think so), but when the process was completed my hair hilites were a brassy coppery orangey color. Hated it !!
31 of 31 people found this review helpful. Did you?
Frances- We're truly sorry that our Light Set (Dark Brunette) did not provide tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Alette S.
September 14, 2020
Really liked. the light set..
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Alette S.
September 14, 2020
Light Set was great! Made my hair come out just right! Was worried about it since my hair is so short. I applied it with my fingers since my hair was almost too short for the brush.
As I have short layered hair I don’t find this easy to do myself. But I didn’t make a bad job of it in the end. It certainly gives your hair colour a lift and the highlights blended well. Left my hair in great condition Will probably only use this product occasionally not every time I colour my roots.
Nancy- We're truly sorry that our Light Set did not provide the tone that you expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Stacie S.
September 11, 2020
Orange
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Stacie S.
September 11, 2020
Made my hair look reddish orange
21 of 22 people found this review helpful. Did you?
Stacie- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cyndi W.
September 9, 2020
Perfect highlights!
Reviewed Color: Light Blonde
POSTED BY:
Cyndi W.
September 9, 2020
The directions are key, but so easy to follow! I love my highlights and you would never know I did them myself!
Mary - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Aly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janet G.
September 2, 2020
Loved it and easy to use!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Janet G.
September 2, 2020
Worked out great - loved the flexibility of being able to "freestyle" the highlights!
The light set is easy to use and the video does a good job explaining how to achieve highlights. But the mask does not tone hair enough. I used the mask twice and my highlights where still VERY brassy. I had to use a separate toner to achieve the look I was going for.
Melissa - We’re truly sorry that our Light Set toner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
This is the best! so easy to use and results were perfect! The only set back is if you have thick and long hair like i do, you will run short on the amount. I ran out, But I will order again it still came out great just with less highlights than I would have preferred.
Laurie- We're truly sorry that our Light Set did not provide highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mandy B.
August 14, 2020
Absolutely amazing!!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Mandy B.
August 14, 2020
I love the light set. Easy to apply and gives my hair such beautiful tones. I’d never go back to a hairdresser. I’m so pleased with my colour. Thank you esalon
Linda- We're truly sorry that our Light Set did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ramona C.
August 13, 2020
Did not receive so cannot review
Reviewed Color: Light Blonde
POSTED BY:
Ramona C.
August 13, 2020
Unfortunately did not receive this product or order in April so I cannot review. Will review when I get my next order.
Ramona- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
What a wonderful kit! Everything we need and easy-to-follow instructions along with it! Even on my first try, I was very happy with the highlights it provided.
I always wanted to do my own highlights because they're so expensive in the salon but never thought I could do it because it looked too difficult. It was much easier than I imagined and way less messy. I got immediate compliments on them and no one could believe I did it myself
This was much harder than the basic colour as the colour itself is much thicker. A nervous first application of just a few strands made me realise the colour was excellent and it wasn't as hard as I thought. I do wish that it was possible to have a trial go first as highlights can be tricky. Anyway I got there and will do it better next time.
CJ - We’re so sorry to hear that you were disappointed by the results of your Light Set (Dark Brunette). We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Amanda W.
July 22, 2020
Love this!!!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Amanda W.
July 22, 2020
Was very easy to use and will definitely buy again!!
Despite my reaching out 2x customer service never addressed any issues. Esalon keeps charging me for the same bad color but does not actually reach out to fix the issue.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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