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I have naturally dark blonde hair and wanted it to be lightened to a light blonde color so I ordered the custom hair color kit. Was pretty easy to apply and use, but was extremely confusing on what it was and what it would do to my hair. Followed all the instructions and let air dry only to realize my hair was extremely yellow and not one shade lighter. Do not buy if you want to go lighter, it does not work. If I ever want to go darker however, I may look into it
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trinity S.
May 12, 2020
I cannot even explain what kind of dirt brown color they sent me!
POSTED BY:
Trinity S.
May 12, 2020
I ordered a golden blonde balayage for my dark auburn hair, not only did my color turn out DARKER than before but I got an all over color kit not the balayage kit that I wanted. My hair became dry and damaged and the color is 100% not what I ordered. I don't know what kind of amateurs are formulating this color, but please don't waste your time, money, and your precious hair health on a product that DOES NOT DO EVEN THE SIMPLEST DYE JOBS. I would leave 0 stars if I could :(
Trinity - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
staci H.
May 12, 2020
Not at allllll the color I asked for.
POSTED BY:
staci H.
May 12, 2020
I’m now stuck with a very dark brown and I have no idea how to lift it. Awful experience. I’ve been coloring my hair for 30 years.
Staci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachelle S.
May 12, 2020
Wrong Color
POSTED BY:
Rachelle S.
May 12, 2020
I adjusted my color from dark brown to medium brown but the medium brown color came out exactly as the dark brown color. My husband actually said to me "How come you dyed your hair the same color? I thought you said it was too dark?" I'm hoping that eSalon can fix this and send me a different lighter brown because this medium brown is way too dark.
Rachelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha M.
May 11, 2020
Turned my hair orange
POSTED BY:
Samantha M.
May 11, 2020
What a disaster. I followed every instruction to the T and when I was done my roots were a gross rust/orange color. I’ve used many different at home hair colors, including Esalon preciously, in between salon visits and I have NEVER had my hair turn this color. Just terrible.
Samantha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexandra G.
May 11, 2020
Not what I wanted
POSTED BY:
Alexandra G.
May 11, 2020
I ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating.
Alexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 11, 2020
Do not recommend!
POSTED BY:
Danielle B.
May 11, 2020
Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14.
—> The package arrived very timely and in a pretty box set. A+ for presentation!
However, I am NOT happy with the product at all! F for the remainder of the review!
The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years.
I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor!
My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing.
This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product.
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
margaret S.
May 11, 2020
Did not cover enough gray.
POSTED BY:
margaret S.
May 11, 2020
Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time.
Margaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nina W.
May 11, 2020
My hair color is not right
POSTED BY:
Nina W.
May 11, 2020
Hi,
I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise.
Nina
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Edna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marlene D.
May 11, 2020
Roots
POSTED BY:
Marlene D.
May 11, 2020
I am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ??
Marlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Sherrie T.
May 11, 2020
Change hair color
POSTED BY:
Sherrie T.
May 11, 2020
I was happy with my hair color but would prefer it to be darker like a deep purple if possible
Sherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SHARON S.
May 11, 2020
Grey Coverage
POSTED BY:
SHARON S.
May 11, 2020
The color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you.
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth W.
May 11, 2020
Color
POSTED BY:
Elizabeth W.
May 11, 2020
Ordered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl B.
May 11, 2020
Not great
POSTED BY:
Cheryl B.
May 11, 2020
Color is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color.
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stefanie A.
May 11, 2020
Unhappy With Results
POSTED BY:
Stefanie A.
May 11, 2020
My color was no where near the desired look. Hard to imagine since I wanted to go from rooted platinum to ashy light brown. Hair is light and certainly not ashy.
Stefanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cerra B.
May 11, 2020
Asked for color change
POSTED BY:
Cerra B.
May 11, 2020
I asked to have my color changed. No one replied now I'm sitting on two shipments I dont need. And you just nilled me for another
Cerra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mariana G.
May 11, 2020
Not happy with the result. My roots ended up much different from the roots.
POSTED BY:
Mariana G.
May 11, 2020
I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me.
Mariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie O.
May 11, 2020
Not sure
POSTED BY:
Julie O.
May 11, 2020
It didn't cover the grays around my face and top of my head. Maybe the color was too light?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bridget S.
May 11, 2020
Bad experience for me
POSTED BY:
Bridget S.
May 11, 2020
I specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted.
Bridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Traci H.
May 11, 2020
Fairly happy
POSTED BY:
Traci H.
May 11, 2020
It was a little dark but seems to be lightening up a bit. Didn't cover the grey like I had hoped. ( this was the main reason I used the product) Easy to apply, I love that my ends are the same color as the top.
Traci - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lily D.
May 11, 2020
What in the world?
POSTED BY:
Lily D.
May 11, 2020
I followed the directions to a tee, including doing a strand test...which turned out great. However, when I did the all over color, my majority of my natural color was turned a gingery brown, and my ends look no different. I look like the lost Spice Girl, 2006 edition! Terrible with my complexion. For once I am glad to be staying in so much, and will be wearing hats and hoods until I can go see my hairstylist to fix this mess on my head.
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura N.
May 11, 2020
Loved everything!
POSTED BY:
Laura N.
May 11, 2020
I love how everything was packaged, very detailed, with my name and easy to follow directions! I’m not really happy with my color it is brassy, reddish, orange. I’m hoping that my color can be changed for my next package?
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle R.
May 10, 2020
My hair is more red than before!
POSTED BY:
Michelle R.
May 10, 2020
I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply.
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Shane B.
May 10, 2020
Did not take to my roots.
POSTED BY:
Shane B.
May 10, 2020
Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day!
Shane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie S.
May 10, 2020
Coverage
POSTED BY:
Natalie S.
May 10, 2020
Did not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Linda G.
May 10, 2020
Fades
POSTED BY:
Linda G.
May 10, 2020
Seems the color fades after a week or two to a lighter color.
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shirley H.
May 10, 2020
Very disappointed
POSTED BY:
Shirley H.
May 10, 2020
I was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage.
Shirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 10, 2020
Not great
POSTED BY:
Danielle B.
May 10, 2020
Didnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair)
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Demi A.
May 10, 2020
DO NOT BUY
POSTED BY:
Demi A.
May 10, 2020
This is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this.
Demi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura P.
May 10, 2020
Way too dark
POSTED BY:
Laura P.
May 10, 2020
Absolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lindsey P.
May 10, 2020
Wrong color
POSTED BY:
Lindsey P.
May 10, 2020
Usually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again.
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ina K.
May 10, 2020
Not better than what you buy from the store
POSTED BY:
Ina K.
May 10, 2020
I’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had.
It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon.
Ina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn N.
May 10, 2020
Liked the kit, but it didn't cover my gray
POSTED BY:
Carolyn N.
May 10, 2020
I had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there.
Couldn't find anywhere on the site to reach out to customer service, so I'm posting here.
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorie D.
May 10, 2020
unable to match my roots. My hair pulls orange needed high developer.
POSTED BY:
Lorie D.
May 10, 2020
Unfortunately this did not work. They can only ship 20 n i need 30+ so my hair doesn't pull orange brazzy.
Lorie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate W.
May 10, 2020
Two tone hair is not cute
POSTED BY:
Kate W.
May 10, 2020
My last kit gave me two-toned hair and not it a cute way. My ends were copper blond and my roots were brown and I am going for an auburn copper look all over. This last order was supposed to fix it and all I can say is thank goodness for quarantine so that no one will be seeing me like this and I have tome to try to fix it again. I followed the directions to the letter, setting timers and using the brush to apply and everything you're supposed to do. I officially have two toned hair. My ends are almost blond. My roots are an incredibly fake looking red. It's really, really bad. I have been getting better results for years from buying grocery store hair color. To say I am disappointed would be an understatement.
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine R.
May 10, 2020
Does not cover gray
POSTED BY:
Katherine R.
May 10, 2020
I gave this product two tries but unfortunately it does not cover my gray roots. Also second kit didn’t include brush applicator .
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Abigail B.
May 10, 2020
Turned my hair orange
POSTED BY:
Abigail B.
May 10, 2020
Hi.... I'm giving this two stars instead of one because I really liked my hair the first time I dyed it using Madison Reed. With my first order the company supposedly sent a second bottle of the same dye for free (like a buy one get one free type deal). While I hate to complain about free stuff, the second bottle turned my hair orange. I really liked how my first coloring turned out, but I used the second bottle of what was supposedly the same color to dye my roots and it turned my hair BRIGHT orange. I read the trouble shooting articles about orange hair and if both bottles sent to me were the same shade then this wouldn't have happened. Anyways I ended up using the whole bottle on the rest of my head to try and at least get my roots to match my hair a little closer even if the color is orange .... It's slightly better but it's still orange. All in all loved the first coloring, hated the second coloring. Probably won't order again because I don't want to risk dying my hair orange and then damaging my hair trying to fix it. The color I paid for looked great. The free color that came with the order looked terrible. Not worth the risk ordering again.
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Louisa C.
May 10, 2020
Hair felt good
POSTED BY:
Louisa C.
May 10, 2020
The colour didn’t cover my greys so please don’t send me any more colours and I would like you to cancel my account
Louisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aimee I.
May 10, 2020
No different than store bought
POSTED BY:
Aimee I.
May 10, 2020
I was very disappointed in the product I received, I've been using over the counter products for years that do not have ammonia in them. I tried the e-salon brand because of the reviews. My scalp felt like it was on fire the entire time and it did not cover my greys at my temples. I'll go back to the over the counter without ammonia.
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa K.
May 10, 2020
They will override your choice with the picture you share
POSTED BY:
Lisa K.
May 10, 2020
My natural hair color is light brown. I go between adding red highlights in the fall and winter to adding carmel and blonde highlights in the spring and summer. I was going for carmel. Chose a color. They asked me to upload a picture I did. Unfortunately it was one take in the fall and so although I chose a blonde color they sent me red color. It is a fine color just not what I ordered or what I wanted.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Polly S.
May 10, 2020
Orange tint
POSTED BY:
Polly S.
May 10, 2020
It turned out kind of orange in spots for the balayage. Why? I sent a photo.
Polly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
May 10, 2020
Not Happy
POSTED BY:
Amy M.
May 10, 2020
My hair color is blonde. I wanted to lighten my roots. This turned my hair darker. Not happy with my results.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura B.
May 9, 2020
Didn’t cover gray
POSTED BY:
Laura B.
May 9, 2020
I followed the instructions exactly, and this did not cover my grays at all.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erin J.
May 9, 2020
Great service - color faded quickly
POSTED BY:
Erin J.
May 9, 2020
The color was near perfect, service was great and packaging was awesome. Unfortunately after a week the gray showed... salon color lasts closer to 4 weeks.
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judie O.
May 9, 2020
3rd time correcting - my hair is green
POSTED BY:
Judie O.
May 9, 2020
I really had high Hope's. I started with level 10 and asked to put some color back in. They sent me a filler and dark blonde, once processed my hair had a reddish, greenish tinted. I called, customer service was fantastic btw, but it took a whole 7 days to get "corrective" color. Processed this morning and now the green tint is more pronounced. And I can't speak to anyone in customer service until Monday. NOT HAPPY.
Judie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nataly D.
May 9, 2020
good colour but too strong
POSTED BY:
Nataly D.
May 9, 2020
I had some broken hair because it was too strong , the colour itself looked nice.
Nataly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alejandra G.
May 9, 2020
Redish
POSTED BY:
Alejandra G.
May 9, 2020
For the first time in years i did my root again, read all the reviews and i was worried of color being darker but unfortunately, it was in the redish tones.. which i don’t mind but not what i was looking with my highlights:( wont order again
Alejandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MaryDean S.
May 9, 2020
Faded quickly
POSTED BY:
MaryDean S.
May 9, 2020
I’ve always had good luck in the past with my color choice, I received this order, I love the color knowing it would fade out a little but it has faded out a lot and left me with visible grays in a few short weeks
MaryDean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lucia S.
May 9, 2020
Not sure
POSTED BY:
Lucia S.
May 9, 2020
Disappointed in that it did not cover all my gray. Hair that it did cover, the color was beautiful, perfect match. Hair feels great.
Lucia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
BARBARA S.
May 9, 2020
NEVER RECEIVED, CHARGED FOR IT
POSTED BY:
BARBARA S.
May 9, 2020
NEVER RECEIVED THE ORDER, CHARGED MY BANK CARD FOR IT.
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie W.
May 9, 2020
This was worse than any box colour i have ever used.
POSTED BY:
Stephanie W.
May 9, 2020
I would not use this again, it has left a green tinge on my hair, definately nothing like a salon colour.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jodie D.
May 9, 2020
Nothing like I expected
POSTED BY:
Jodie D.
May 9, 2020
Despite describing how my hair is and the colour I wanted, including photos, the 'intense red' is a dark mahogany and I'll have to strip this and redo. Disappointed
Jodie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa J.
May 9, 2020
Terrible
POSTED BY:
Melissa J.
May 9, 2020
I have been dying my own hair for years. I thought I would give this a try to see if it is any better than drugstore brands. My hair is medium brown and I lighten it to a light brown color. My only note to "my colorist" was "No red please". Well, I just finished dying my hair and it is now a medium brown auburn color. Too dark and a lot of red. I am very upset!
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melanie C.
May 9, 2020
Wrong color
POSTED BY:
Melanie C.
May 9, 2020
I asked for more burgundy, like their pearl violet and got ash brown instead. My hair was fully grey and the color didn’t take in the front. The color is not what I wear. Disappointed!
Melanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carmen V.
May 9, 2020
Not happy
POSTED BY:
Carmen V.
May 9, 2020
Color didn't take . I followed the instructions and left it on as long as it said . 3 days later I could see my grays. I like how it's not harsh on my hair . But the coverage 👎🏻
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristin I.
May 9, 2020
easy to do but color wrong
POSTED BY:
Kristin I.
May 9, 2020
based on my photo, the color I chose was changed to dark blonde which is too light for me. Using the product was easy and it worked well, but I wish I'd gotten the color I chose
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica H.
May 9, 2020
Never said expedited shipping wasn't rushed
POSTED BY:
Jessica H.
May 9, 2020
Looking at 8days wit rush shipment before my package arrives.
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca P.
May 9, 2020
Hair color
POSTED BY:
Rebecca P.
May 9, 2020
I colored my hair today with this product and it didn’t have any affect on my hair what so ever. I was super excited to try this and ended up being super disappointed after spending the time and money on this product.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mara M.
May 9, 2020
Where’s my hair?
POSTED BY:
Mara M.
May 9, 2020
I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏
Mara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Brenda M.
May 9, 2020
Not at all like 1st Shipment
POSTED BY:
Brenda M.
May 9, 2020
Why would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes??
Hi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine G.
May 9, 2020
Color
POSTED BY:
Catherine G.
May 9, 2020
Followed the instructions and some how ended up with light pink streaks in my hair.
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
kimberly M.
May 9, 2020
Scalp burns
POSTED BY:
kimberly M.
May 9, 2020
I've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it.
Kimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
myriam F.
May 8, 2020
color too dark
POSTED BY:
myriam F.
May 8, 2020
Still the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change.
Myriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth E.
May 8, 2020
Account cancelled
POSTED BY:
Elizabeth E.
May 8, 2020
Iv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you
Elizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Rameesha T.
May 8, 2020
Bad quality color in nice package
POSTED BY:
Rameesha T.
May 8, 2020
I will not buy it again , its bad quality color with strong ammonia, literally burned my skin , gave me itching and made my hair feel so rough after use.
Rameesha- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Caitlin P.
May 8, 2020
Just okay
POSTED BY:
Caitlin P.
May 8, 2020
I had high hopes for a hair color that is far more expensive than my normal color. It left my hair feeling very dry and brittle despite my following the directions EXACTLY. My roots are quite red looking and the rest of the color is the soft black as promised.
Caitlin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Maria C.
May 8, 2020
Hair color
POSTED BY:
Maria C.
May 8, 2020
I am not too happy with this. Its not staying in my hair for the usual 2 weeks
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Amy D.
May 8, 2020
Did not cover greys
POSTED BY:
Amy D.
May 8, 2020
I contacted them to ask for advise and have not had a response, very very disappointed ☹️
Amy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience.
POSTED BY:
Jeanne M.
May 8, 2020
Didn’t cover my grays
POSTED BY:
Jeanne M.
May 8, 2020
I’m disappointed in the outcome. I had enough color but it did not cover my grays.
Jeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Elizabeth K.
May 8, 2020
My hair is RED
POSTED BY:
Elizabeth K.
May 8, 2020
Even after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster!
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tara M.
May 8, 2020
Doesn't cover gray hair
POSTED BY:
Tara M.
May 8, 2020
I wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you
Tara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jane T.
May 8, 2020
Completely the wrong colour
POSTED BY:
Jane T.
May 8, 2020
My ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined
Jane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie V.
May 8, 2020
Great color, horrible product
POSTED BY:
Bonnie V.
May 8, 2020
I gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third.
Bonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Deborah R.
May 8, 2020
Hair color
POSTED BY:
Deborah R.
May 8, 2020
The color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade
Deborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
April P.
May 8, 2020
Horrible
POSTED BY:
April P.
May 8, 2020
Terrible. One color for my roots and another for my ends. My hair looks horrible. Never again.
April- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janet S.
May 8, 2020
I need a refund ASAP
POSTED BY:
Janet S.
May 8, 2020
This color should not have been sent to me. Please refund.
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda S.
May 8, 2020
Did not cover grey well
POSTED BY:
Rhonda S.
May 8, 2020
The color was rich with the hair it did color
It did not cover my grey like it should have
I’m going to try it again because I did reach out to them to let know and if we could change something
I do love the color and the look it’s so so pretty
Rhonda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nicole G.
May 8, 2020
Colour was much too light and orangey
POSTED BY:
Nicole G.
May 8, 2020
I had tried eSalon years ago and found the colour did not cover my grey and was too light. Tried it again last week and found I had similar results. My grey did not cover well and the colour is much too light and has an organgey shade, rather than the dark brown I was expecting.
Nicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nancy C.
May 8, 2020
Dark brown was black
POSTED BY:
Nancy C.
May 8, 2020
Dark brown color I had used several years ago was black. Also, my scalp burned with application, and trying to self apply with the squeeze tube was so difficult that it was hilarious. Which I could buy the brush and bowl, but they’re out.
Nancy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amy R.
May 8, 2020
I am not happy with the directions for this color set.
POSTED BY:
Amy R.
May 8, 2020
I asked for the colorist to change my haircolor by lightening it two shades lighter. I received no communication regarding this change until I was informed by order was being shipped. Then upon receiving the color, the directions told me to dye my new growth and keep dying it over time until it is all the desired color. This is unacceptable to me. I have shoulder length hair, and I don't want to wait two years for my hair to be a new color. I don't appreciate the lack of communication and the methodology recommended. I thought eSalon was better than this.
Amy-We’re so sorry to hear that you were disappointed by your personalized instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lourdes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
joleen S.
May 8, 2020
Hair color
POSTED BY:
joleen S.
May 8, 2020
I sent esalon a message about changing my hair color. I received my color the same as the first one. The product is still in my closet unopened
Joleen Scherer
Joleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nitaya C.
May 8, 2020
There was waxy residue left on my hair.
POSTED BY:
Nitaya C.
May 8, 2020
Very thick waxy built up in my hair. I am not sure if was a defective formula or what. Or maybe this dye doesn’t work with my hair. I wanted to know what to do about the waxy buildup. Should use an exfoliating shampoo or baking soda. I had to wash my hair 5 times after the color and another 3 times the next day. It’s still greasy and waxy.
Nitaya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen S.
May 8, 2020
I’m not a blonde
POSTED BY:
Kristen S.
May 8, 2020
The color consultant talked me into going lighter, but it’s too blond and did not cover my roots very well
Kristen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Cristina M.
May 7, 2020
Not impressed
POSTED BY:
Cristina M.
May 7, 2020
Though my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like.
Cristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
POSTED BY:
Niki H.
May 7, 2020
Different colors
POSTED BY:
Niki H.
May 7, 2020
The color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots.
Niki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kelly M.
May 7, 2020
Does not cover gray.
POSTED BY:
Kelly M.
May 7, 2020
Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up.
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rona S.
May 7, 2020
Not happy
POSTED BY:
Rona S.
May 7, 2020
It made my hair darker they I wanted. Can I cancel my subscription ?
Rona- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Garrett M.
May 7, 2020
Burnt my scalp
POSTED BY:
Garrett M.
May 7, 2020
The dye was so intense it burnt my scalp, followed all directions and after all was said and done didn’t change the color of my hair much at all
Garrett- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
APRIL V.
May 7, 2020
Egh
POSTED BY:
APRIL V.
May 7, 2020
I tried eSalon several years ago and didn't love it. Tried it again recently after seeing many people i know give great reviews. I was wrong and should have trusted my gut. Still smells very highly of ammonia. I couldn't breathe when I was rinsing it out. It was THAT bad. It was very drippy. I'm pretty good at not making a mess but it's nearly impossible with this stuff. Then the color. It was disappointing and not remotely close to what I wanted. What I wanted was a rich red. What I got what a pooh brown. I won't be getting this again.
April- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tracy C.
May 7, 2020
OMG 😱
POSTED BY:
Tracy C.
May 7, 2020
I wanted Milk Chocolate and got Black as Elvira! It’s awful and I’m stuck with it until a salon opens so I can have it fixed! I’m sad I did this to myself! I never learn😞
Tracy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gretchen S.
May 7, 2020
Not great coverage for me
POSTED BY:
Gretchen S.
May 7, 2020
The color was pretty but the coverage was just not good for me. Plus there were no brushes included or cap. It just wasn’t for me I guess
Gretchen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amanda C.
May 7, 2020
Bottles are busted
POSTED BY:
Amanda C.
May 7, 2020
I can not tell you how much I like or dislike my new color since the box I received has 2 busted bottles of color in it... I wish I could post a photo of the mess I am looking at!!
Amanda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
May 7, 2020
color
POSTED BY:
Amy M.
May 7, 2020
My hair changed to a black but there was not blue tint what so ever.
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
POSTED BY:
Aaliyah C.
May 7, 2020
Not the colour picked
POSTED BY:
Aaliyah C.
May 7, 2020
When I first signed up
To use this I had to pick which colour I would of liked my hair to go and I put purple . Now they have it as dark brown which my hair already is ? So why would I want to colour it my natural colour😂
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. We appreciate you reaching out!
POSTED BY:
Pamela B.
May 7, 2020
Custom Color Set
POSTED BY:
Pamela B.
May 7, 2020
My hair turned more of a shade of red then it did blond. I don’t know if that is because I have previously dyed hair or my water or what it could be.
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
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