My hair started out blonde. I said that I was only coloring my roots. I followed the instructions to the letter. I ended up with copper (the color of pennies) roots. It was a disaster. I couldn't get to my hairdresser right away so I tried stripping out the color with head and shoulders and crushed vitamin c. I had to get an ash toner after that. Then I had to go to my hairdresser and spend over $100 to get my hair back to blonde. Please cancel my subscription ASAP and send me a letter confirming that no other color will be sent and there will be no further charges to my account. Thank you.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your color and account per your request. Thanks for reaching out!
PUBLICADO POR:
Debi W.
abril 20, 2019
Not impressed
PUBLICADO POR:
Debi W.
abril 20, 2019
The color was not what I expected...and it's already faded out after approximately a month won't purchase again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele K.
abril 20, 2019
My hair turned pink - Horrible
PUBLICADO POR:
Michele K.
abril 20, 2019
Horrible. The stylist Sabrina changed my formula without asking and sent me a color end refresher. It was a completely different formula than what I was using. The formula I used previously was the color I wanted. I asked for more color as my hair did not get a complete application the first time around. But instead she sends me a second formula that turned my hair pink that did not match my color that I loved. My hair is ruined!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Molly C.
abril 20, 2019
Very sad.
PUBLICADO POR:
Molly C.
abril 20, 2019
I was very excited for my kit to come in the mail. Followed the instructions to a T, and there is barely any change in color. Hair is soft from shampoo and conditioner though. Lovely packaging too. But the color I would rate 1 out of 5.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Molly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Leslie L.
abril 20, 2019
Fading
PUBLICADO POR:
Leslie L.
abril 20, 2019
I’ve been very happy with the product but the last two have faded very early...like after a week of coloring. Did the formula change? Just seems odd that all of a sudden it seems that my color is
Light so soon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Leslie- We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Gina E.
abril 20, 2019
Terrible color
PUBLICADO POR:
Gina E.
abril 20, 2019
I loved this company at first. I was so excited to have a custom hair color delivered to my door for a reasonable price. The process was easy with no trip to the salon necessary. With that being said the products are not consistent. The first few colors were spot on then they kept going down hill. Each time I thought it next time will be right after the third time of a completely wrong color I canceled my subscription. Very disappointing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda K.
abril 20, 2019
Horrible not even close to the color I asked for
PUBLICADO POR:
Rhonda K.
abril 20, 2019
Wanted bright red got freaking orange. I sent pictures of what I wanted. How can it be this far from what I asked for????
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rhonda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan M.
abril 19, 2019
First Time User
PUBLICADO POR:
Susan M.
abril 19, 2019
I liked the color, great instructions. Big drawback, the bristle's on the brush kept falling out! As soon as it came out of the package!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We truly apologize the Color Tint Brush you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Porsche G.
abril 19, 2019
Did not work
PUBLICADO POR:
Porsche G.
abril 19, 2019
It did not change or even enhance my color. Maybe it does not work for African American hair, but won't purchase again. Also it kinda burned/ tingled bad on my skin.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Porsche - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Grace B.
abril 19, 2019
Coloring my Grey
PUBLICADO POR:
Grace B.
abril 19, 2019
the color didn't cover my grey very well
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Grace - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andrea L.
abril 19, 2019
Did not come out right
PUBLICADO POR:
Andrea L.
abril 19, 2019
I dont like the way the coloring came out way to dark and has a purple tint to it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sandra D.
abril 19, 2019
Same as any colour you buy
PUBLICADO POR:
Sandra D.
abril 19, 2019
Coats grey doesn't colour them colour was dark and false looking
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheree S.
abril 19, 2019
Membership
PUBLICADO POR:
Sheree S.
abril 19, 2019
I want to cancel my membership
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheree- Thank you for reaching out! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account request. Thanks again!
PUBLICADO POR:
Lynn Y.
abril 19, 2019
Not happy
PUBLICADO POR:
Lynn Y.
abril 19, 2019
Not coloring the gray like i thought it would
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lynn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stacy C.
abril 18, 2019
Hair is dry & gray
PUBLICADO POR:
Stacy C.
abril 18, 2019
I love the branding and efficiency of E Salon and have been excited to receive the personalized boxes each month. Unfortunately, it has left my hair very dry and the hair color doesn’t absorb well into my hair leaving it gray in areas I spend focused time dying. Two weeks after my last treatment my hair is dry and gray again. I am disappointed in the results and will be cancelling my order.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stacy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us. We will be reaching out shortly!
PUBLICADO POR:
Rebecca L.
abril 18, 2019
2nd hair coloring
PUBLICADO POR:
Rebecca L.
abril 18, 2019
Absolutely do not like. The first time I thought it was great a pretty mahogany color. This time, it looks like an ugly dark brown and when I first washed it out, my hair felt like I had glue in it. Definitely not doing it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elorha M.
abril 17, 2019
Hair is super dark now :(
PUBLICADO POR:
Elorha M.
abril 17, 2019
I ordered a medium golden brown color and unfortunately my hair is fully dark brown now. I washed it the fourth time to see if the color would fade, but unfortunately it didn't reach the Golden tone I usually get by using Feria. It did cover the greys better than the other one I'm used to. But I don't like my hair dark and I've been keeping it lighter for years. I wish there was a way to fix it before my wedding. But I guess I'll have to suck it up. Had a nice propose but didn't work for me.
34 de 38 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elorha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer C.
abril 17, 2019
Too much money too little return
PUBLICADO POR:
Jennifer C.
abril 17, 2019
Color is muddy and does not last. If not left for at least twenty minutes over the recommended time, new growth is completely untouched. When it does color, instead of an intense copper I get a muddy old tarnished penny color. What am I paying 27 bucks for? Not at all satisfied. In fact In general I’m really ticked. Whole thing feels like a scam !
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarrie P.
abril 17, 2019
Doesn’t cover much gray and loss of hair
PUBLICADO POR:
Sarrie P.
abril 17, 2019
The product didn’t cover much of my grays and I noticed a thinning of my hair. Maybe not for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarrie- We’re truly sorry to hear that you have experienced a thinning of the hair. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Gabriella W.
abril 17, 2019
Be Careful!
PUBLICADO POR:
Gabriella W.
abril 17, 2019
So, to anyone who has virgin hair and is looking for a demi-permanent color: don’t be surprised if it’s not what you expected. I recently ordered a red-copper shade that ended up being more of a slight red tint than anything, and that was a bit disappointing. However, my hair feels very soft and nice, and i reached out to customer service to see if there’s anything i can do to get it closer to what i wanted. Let’s hope there’s something that can be done, because while this color is pretty, it’s MUCH more subtle than anything i was expecting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gabriella- We appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan V.
abril 17, 2019
Covered good, a bit to dark and i ded not leave on but 20 min. needed more hi l
PUBLICADO POR:
Susan V.
abril 17, 2019
Not enough Gold
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Susan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melissa B.
abril 16, 2019
Fumes too strong, but great results.
PUBLICADO POR:
Melissa B.
abril 16, 2019
The ammonia fumes are scary. I inhaled too much while rinsing in the sink (I can't use the shower). Also, this is a messy activity if you aren't good at doing your own hair - separating into 4 quarters, pinning, applying solution, unpinning, reapplying, repinning.... just too much pinning and unpinning while working with the wet hair color. My final pinning must have looked rediculous because I could barely get the hair stay up in the pins. However, after all was done, it did look great. Note I did not have a sticky, gunky film of residue like others mentioned. I did have hair dye spots still on my scalp that I had to scratch off, and hair dye got on my arms and face. I used a makeup removing cloth to clean it off my arms and face.
Also, and very important, my instructions recommended I use leftover solution in my final rise, which nearly killed me with fumes in the sink. Don't do this. For the short time frame this leftover dye is in contact with your hair there wouldn't be a benefit, and not worth the horrid blast of fumes. Just rinse it out with water and then wash your hair. Because of the fumes, I'm debating on whether or not to do this again. I have to hold my breath while rinsing. :(
19 de 24 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- Thank you for reaching out to us here at eSalon. We are so sorry to hear that you were disappointed in the scent of our color, but we are so happy to hear that you enjoyed your color results! Please keep your eyes out for an email from us shortly. We will be reaching out to you with further tips and information.
PUBLICADO POR:
Candi R.
abril 16, 2019
It is terrible!
PUBLICADO POR:
Candi R.
abril 16, 2019
The color is 2 shades darker than I ordered. Loads of hair fell out when I rinsed it out and I am so disappointed!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candi- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that the color turned out differently than you expected. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email. We will be reaching out shortly!
PUBLICADO POR:
Laurel S.
abril 16, 2019
Ruined my hair
PUBLICADO POR:
Laurel S.
abril 16, 2019
I’ve used other at home color kits before and after using this one my hair was really dry. I also seemed to have lost a lot of hair. I have really thick hair and I brushed it prior but still had a lot come out while shampooing. And hair feels dry and brittle afterwards. Also the bottles the color was coming out of the part where you screw it on instead of the top. The whole process was horrible.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laurel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy P.
abril 16, 2019
Didn’t last
PUBLICADO POR:
Tracy P.
abril 16, 2019
Expensive didn’t last any longer than a £6 supermarket also I put plan on hold/stop and another colour sent as they apparently couldn’t contact me. Uh plan on hold
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for contacting us! We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your concerns. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
AnnMarie K.
abril 16, 2019
disappointed
PUBLICADO POR:
AnnMarie K.
abril 16, 2019
I have been using ESalon for a few years now. So disappointed that I cannot seem to get my blonde color back without brassiness in areas. when coloring roots hair looks light brown even though this is light blonde.
disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
AnnMarie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Helayna B.
abril 16, 2019
Didn't cover my grey's
PUBLICADO POR:
Helayna B.
abril 16, 2019
The color is pretty, but it barely touched my grey's and has faded off of the grey even more after just 1 wash. I even left the color on my roots 5 minutes longer than the instructions suggested.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Helayna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brandi C.
abril 16, 2019
I liked the idea
PUBLICADO POR:
Brandi C.
abril 16, 2019
I chose Natural Dark Blonde, which is close to my natural color. I didn’t feel my colorist took into consideration the level I wanted mixed with the correct neutralizer or level to correct my warm ginger/orange/copper in my hair. My color had a small amount of blue but absolutely no green to counteract the orange. So my hair turned a medium auburn brown due to the underlying pigment not being neutralized. I understand it would take more than one color correction but I didn’t care for the response from my colorist either.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brandi- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to discuss your color and determine if and how we can adjust to better suit your needs. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl A.
abril 16, 2019
Hair color lifted too red - even though I specified in my notes that I lift red!
PUBLICADO POR:
Cheryl A.
abril 16, 2019
So, I used the product last night. All went well. The shipping was great, box and contents nicely done. Instructions well written. But - and a BIG but - the color was too red! I wrote a very long and detailed note explaining that I lift red very easily and need an 'ash' type color. I got dark blonde - ash. Which was on the box. The color was too light and now I'm this brassy red color on my part. (I used it as a touch up to color the gray that was growing out.) I'm not happy and now stuck with this awful light brassy orange/red color. Ugghhhh! I even uploaded 3 different photos of me and my hair. Not happy!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sara W.
abril 16, 2019
Not enough for my hair
PUBLICADO POR:
Sara W.
abril 16, 2019
This was not enough for my hair. My hair is really long and they dont send enough. The do with the first order not the second
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sara- Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind, and we will be reaching out to further discuss your color needs. Please keep your eye out for an email from us!
PUBLICADO POR:
amy G.
abril 16, 2019
didn't help
PUBLICADO POR:
amy G.
abril 16, 2019
After using two bottles my hair is still the same
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kevin S.
abril 16, 2019
Very thick and difficult to wash product out
PUBLICADO POR:
Kevin S.
abril 16, 2019
This is about the 2nd or 3rd color set that I have had tremendous difficulty washing the color product out of my hair. I’ve washed with shampoo 3 times one night and 3 times the next day and still have a thick coating on my hair! Can’t be good for it. Won’t be buying this again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kellie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda P.
abril 15, 2019
Never got to try it
PUBLICADO POR:
Linda P.
abril 15, 2019
I ordered my color and it seemed to have gotten lost in the mail...not the companies fault. I contacted esalon and they graciously said they would send a replacement. Cut to a month later and it still said processing with no end in sight. I was really excited to try this but instead had to cancel without even getting to try it. Lost my $10.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for contacting us! We are so sorry to hear that your replacement order has not yet been received. We will be reaching out shortly to make this right. Thank you for your patience!
PUBLICADO POR:
Jennifer A.
abril 15, 2019
Nope Nope Nope
PUBLICADO POR:
Jennifer A.
abril 15, 2019
I had my personal color mixed to a dark blond. When I put it on my hair it turned it a dark blond but an orange dark blond. Not an ashy dark blond like I wanted. Now I’m stuck with orange hair for a while till I can fix this. I’m so sad because I read great reviews. 😭
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eileen P.
abril 15, 2019
Sensitivity to product
PUBLICADO POR:
Eileen P.
abril 15, 2019
It first looked ok but my scalp did not react well. Not sure if it’s the dye, the shampoos or some other allergy. Very itchy scabs on my scalp, around ears, neck.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eileen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email- we will be reaching out shortly with further information.
PUBLICADO POR:
T W.
abril 15, 2019
Strong Smell& Wrong color
PUBLICADO POR:
T W.
abril 15, 2019
The color was too dark on the strand test and the ammonia smell was overpowering so I opted not to use the product and cancel my account. They were willing to create another color for free but the smell turned me off.
The products included in the box make a great presentation and are all the items you need. And the price is great. I don't normally color my hair and this was not for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our product can smell stronger than some traditional color as it is custom-blended per order and does not sit in transport and on shelves for months at a time like a lot of traditional color can. We're so sorry for any discomfort experienced! We recommend applying in well-ventilated areas whenever possible. Please feel free to reach out if you need any assistance. We are always happy to help!
PUBLICADO POR:
Carmen L.
abril 15, 2019
To Dark for me.
PUBLICADO POR:
Carmen L.
abril 15, 2019
I'm not happy with the color that I had rcvd. It to dark and I didn't like it. I know I had asked about no being to red.
My hair looks more like black....since my real hair color is dark brown.
I also would like to Cancel my future orders. Thanks for everything, Carmen
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carmen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy E.
abril 15, 2019
Two chances, not happy
PUBLICADO POR:
Tammy E.
abril 15, 2019
I have now tried this product twice and both times have been have not been happy with the result. The first application was very brassy and didn’t cover my greys. I let the colourist know this and they adjusted the colour. I received my next kit with instructions for a ‘root refresh’ which I followed to the letter and I now have darker bright roots and lighter ends.
I have been home colouring my hair for over 20 years, so I’m not novice at this. It also smells really really bad, I felt quite wheezy using it the second time. I haven’t had that issue using box dyes here in the UK. I won’t be buying again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crystal F.
abril 15, 2019
I sent back
PUBLICADO POR:
Crystal F.
abril 15, 2019
The hair dye smell way too strong
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you for your feedback. We are sorry to hear that the scent of our product was too strong for you, and we apologize for any discomfort experienced! Our color is custom-blended and mixed per order, so it can seem stronger compared to traditional box color which can sit on shelves and in transport for months at a time. We recommend applying in well-ventilated areas whenever possible. We will be reaching out shortly to discuss this further. Thank you for reaching out!
PUBLICADO POR:
Andrea M.
abril 15, 2019
Worst experience in 25 years of coloring
PUBLICADO POR:
Andrea M.
abril 15, 2019
I have a pixie cut. Very easy to color. I mixed color and developer, as per instructions. Within 10mins it turned into a watery, dripping mess. I couldn't act quick enough to prevent my bathroom carpets getting ruined. Didn't realize it had ran down my arms, I have MS, and it got on my walls. Nothing will take it off. Now I have to paint. Shipping box is pretty, so I gave 1 star. Can't figure out how to cancel
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria L.
abril 15, 2019
Worst
PUBLICADO POR:
Victoria L.
abril 15, 2019
Not even close to strawberry, I want to cancel this immediately, the website doesn’t give you the option to cancel the service.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Victoria- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace D.
abril 15, 2019
Unable to use
PUBLICADO POR:
Grace D.
abril 15, 2019
Product came in damaged
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Grace- Thank you for contacting us! We are so sorry to hear that your order arrived damaged. Please keep an eye on your email- we'll be reaching out shortly to make this right. Thank you for your patience!
PUBLICADO POR:
Christy S.
abril 15, 2019
I want my money back now. Including the shipping cost.
PUBLICADO POR:
Christy S.
abril 15, 2019
I just finished coloring my hair with the esalon color sent to me to go from dark blinde to light blonde. I have never dyed my hair before and now I am a strawberry blonde. I am so upset I cant even express how upset I am.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan M.
abril 15, 2019
Sludge my hair
PUBLICADO POR:
Megan M.
abril 15, 2019
I dont know what happen or what went wrong, but this set made sludge on my scalp and I ended up calling for help as I was balling my eyes out. I struggled to remove it from my hair. I ended up having to use baby shampoo to get it out. And on top of it, it never looked any different. I'll stick to the brands I know better or go pay someone to do my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Megan- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
PenPal
abril 14, 2019
Great if you like ORANGE hair
PUBLICADO POR:
PenPal
abril 14, 2019
I had such high hopes for this "custom" color kit. Turned my hair a brassy orange. Terrible!! I had to spend $150 to fix the mess that this hair color created. Do NOT recommend
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pennie- Thanks for reaching out! We are sorry to hear that your selected shade of Medium Blonde Copper Ash did not provide your expected results. Copper is an orange pigment made from red and yellow, and we would expect such results using a copper toned shade. Upon reviewing your profile, we see that one of our Color Experts has reached out to discuss your color further. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mellissa W.
abril 13, 2019
Unfortunately faded quickly
PUBLICADO POR:
mellissa W.
abril 13, 2019
Great pack, excellent customer service. Only downfall is the fade only a fortnight later washing with coloured hair shampoo and conditioner it faded to a wishy washy ginger colour. Such a shame as I had high hopes as recommended by a friend.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mellissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christine K.
abril 13, 2019
I’m so unimpressed
PUBLICADO POR:
Christine K.
abril 13, 2019
I ordered online because I didn’t want to use Walmart quality hair dye and that what I got. I followed the instructions to a tee and still see grays, my skin is burning along with my eyes. I specifically said in my notes that I have an issue with thinning hair and losing it due to medical issues and that’s why I wanted specialized hair dye rinsing it out I lost 2x the usual hair and for the first time in a long time I had to use a conditioner. I could feel the dead dryness already. I am canceling my subscription.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christine- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email as we will be reaching out shortly!
PUBLICADO POR:
Ruby M.
abril 13, 2019
Washed off pretty quickly.
PUBLICADO POR:
Ruby M.
abril 13, 2019
After a few bottles, I noticed that the color washes off pretty quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Cheryl B.
abril 13, 2019
Turned to goop in my hair
PUBLICADO POR:
Cheryl B.
abril 13, 2019
It turned into glue in my hair when I went to rinse it out. It wouldn't come out. I thought I was going to have to shave my head to get it out. I washed it with shampoo twice before it started to loosen up. I had to wash it 4 times to get it all out. My hair seems ok now after some major conditioner action. It's not dry yet. So nope won't ever do that again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cheryl- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kim M.
abril 12, 2019
Not satisfied with color
PUBLICADO POR:
Kim M.
abril 12, 2019
Did not come out as expected. Was more red no violet
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve. We are so sorry to hear that your color turned out differently than you expected! One of our Color Experts has sent you an email to further discuss your color needs. We appreciate you reaching out!
PUBLICADO POR:
Jaclyn S.
abril 12, 2019
Not happy with color
PUBLICADO POR:
Jaclyn S.
abril 12, 2019
The dates of the color differed on the instructions and the box. The color was not what was discussed, but turned out exactly like the last color that left my hair brassy. I mean exactly the same with zero Ash and a lot of Brass. I specifically spoke to a consultant to address the color that I didn’t like and somehow got the same color. Guess that time was a waste. Use caution!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jaclyn- Thank you for your feedback! We are so sorry to hear that your reformulation did not suit your needs. The color you originally selected was a Dark Blonde Golden Mahogany, and your second selection was Dark Blonde Natural Copper. These are both colors with warm/red-based tones. When discussing your reformulation, we previously recommended a salon to better suit your goal of removing these warm tones, as with at-home color you can only mask such tones by coloring over them and making the hair darker, which you expressed you did not want to do. After your consultation with your colorist, you wished to proceed after these things were explained, and we made a slight adjustment to reduce warmth without overly darkening your hair per your comments. We are sorry to hear that this reformulation did not suit your needs. We are always happy to work with you and reformulate if your goals change in the future. A darker color would mask your current warm tones more effectively, however to stay at your current level and remove coppery tones, a traditional salon service would be required. Please feel free to reach out to [email protected] if you have any questions or need any further assistance!
PUBLICADO POR:
Pamela M.
abril 12, 2019
Not for me
PUBLICADO POR:
Pamela M.
abril 12, 2019
To runny... very messy....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out shortly to discuss your color needs.
PUBLICADO POR:
Marcia L.
abril 12, 2019
Ruined my hair.
PUBLICADO POR:
Marcia L.
abril 12, 2019
I should have known this was a harsh product, because the ammonia smell was overwhelming. I've been doing my own colors at home for 40 years and both my parents were hairdressers, so I know what to do, and I followed the eSalon directions to the letter. The color was not what I ordered to begin with, and it has faded after two washings. The product is no better than a $10 drugstore brand, and all you're paying for is fancy packaging and extras.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marcia- We appreciate your feedback and we apologize for any discomfort experienced. Our product can smell stronger compared to traditional color as it is freshly mixed per order and does not sit in transportation and on shelves for months at a time like most traditional color does. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our color and care experts concerning your color and account. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cat M.
abril 12, 2019
Still too dark
PUBLICADO POR:
Cat M.
abril 12, 2019
On one hand, I really like this system but I am having a hard time getting them to not put too much brown into my color. Last time they adjusted it by sending me a more red color for the ends and that worked but this time I only got one bottle of color and it was the overall color with more brown in it. So pretty much the opposite of what I was hoping. It's still pretty. Just not the red I was going for. There was no warning that I would only get the one bottle of color this time so I'm a little disappointed that I was charged the same price and didn't get what I asked for.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Red tones need to be refreshed regularly to help keep them bright. A colorist has sent an email to further discuss your color needs and see how we can adjust your plan to better suit your needs. We look forward to your reply!
PUBLICADO POR:
Lisa H.
abril 12, 2019
Didn’t last
PUBLICADO POR:
Lisa H.
abril 12, 2019
My color faded within 2 weeks of using it. Not enough grey coverage, this color doesn’t work well.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denielle F.
abril 12, 2019
This place is a JOKE
PUBLICADO POR:
Denielle F.
abril 12, 2019
I canceled after receiving 1st color that turned my hair BLACK. I ordered red with purple. After canceling. They took $ from my account and said i would have to send product back to get refund as it had been sent out. Next day receive an email that product just shipped. So they lied. It was there and they took my money. I would not give these people your credit info as they are fraudulently taking peoples money.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denielle- Thank you for contacting us! We are sorry to hear that your last application did not deliver your desired result! We can confirm that you ordered our Medium Brown Pearl Mahogany, and the gloss (2nd bottle for the previously dyed parts/majority of your hair) was pure tone pearl mahogany (this color did not have any base, i.e. brown or black, in it). You placed your first order under a promotional offer extended to clients joining our recurring Autoship service.. A courtesy reminder email for your 4/11 order was sent on 4/6. You contacted us to cancel your 4/11 order on 4/11 after your order had left our warehouse. Shipping confirmation emails are not received until your package is scanned in at the post office, but the actual shipping process begins before this occurs. We have spoken with you via phone and email to help clarify all of this for you. Please feel free to reach out if you have any further questions!
PUBLICADO POR:
Glenda E.
abril 12, 2019
Color
PUBLICADO POR:
Glenda E.
abril 12, 2019
Too much red tones. I want blonde tones . If I restart my color pkg again. Red tones can not have.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Glenda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out shortly to discuss your color needs.
PUBLICADO POR:
Elizabeth Hilling E.
abril 12, 2019
Bummed
PUBLICADO POR:
Elizabeth Hilling E.
abril 12, 2019
I was looking forward to the color change and am bummed out about my results. My hair is the same color as it was before I colored it. may be partly my fault cause the color selecting was kind of confusing.. open to trying it out one more time..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cindy M.
abril 12, 2019
Not The Color I Expected
PUBLICADO POR:
Cindy M.
abril 12, 2019
Was supposed to get lightest blonde for highlighting and covering some gray but it ended up turning out very red strawberry blonde. I did everything exactly by the book and watched the video, so it wasn't because I didn't leave it on long enough or missed a important step or anything. I was able to tone down the red with purple shampoo, but in the end my hair is somewhat damaged and isn't near as blonde as I wanted. I even uploaded a picture of myself showing what I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- We appreciate your feedback. We can confirm that you purchased our Light Blonde hair color, which cannot provide the same results as highlights (which are achieved using bleach). Upon reviewing your profile, we see that one of our Color Experts has already reached out to discuss your color needs further and we are awaiting your reply. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
abril 12, 2019
Bad color on me!
PUBLICADO POR:
.
abril 12, 2019
I usually prefer a copper reddish color amd i want a tiny bit darker.
What i got was not even close. I look like a cherry top not a ginger!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We appreciate your feedback. We are sorry to hear that your color turned out differently than you expected! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your account per previous requests received. We are happy to adjust your color to better suit your needs if you are interested. Please reach out to [email protected] if you need any further assistance!
PUBLICADO POR:
Jessica S.
abril 11, 2019
The root.comor is pretty but its spotty
PUBLICADO POR:
Jessica S.
abril 11, 2019
I like the root color but it is spotty throughout my hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty M.
abril 11, 2019
Hated the color
PUBLICADO POR:
Betty M.
abril 11, 2019
The color came out very dark, also stained my scalp in a spot or two. The color looked flat even with the double process.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Betty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristen R.
abril 11, 2019
Did not provide enough color, did not last long
PUBLICADO POR:
Kristen R.
abril 11, 2019
I was not satisfied with the color kit. It did not darken my hair enough and did not last more than a couple weeks. Not sure if I will use this product again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jenn M.
abril 11, 2019
Awful
PUBLICADO POR:
Jenn M.
abril 11, 2019
I folllowed the instructions step by step and after washing out my hair, my roots were bright purple and the rest of my head was dark brown. I have to keep my hair in a pony tail until I can get to the store to dye my whole head darker
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stella A.
abril 11, 2019
Recent color
PUBLICADO POR:
Stella A.
abril 11, 2019
The ash is great but the color is almost black and my hair should be medium brown. It looks so awful.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Denise R.
abril 11, 2019
Didn't like color.
PUBLICADO POR:
Denise R.
abril 11, 2019
I didn't the color. It was very dull. I don't want any gold,more like sand.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna W.
abril 10, 2019
too dark
PUBLICADO POR:
Donna W.
abril 10, 2019
my colour hair is very dark now this was supposed to be lighter
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Donna- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ellen H.
abril 10, 2019
Burned my eyes!
PUBLICADO POR:
Ellen H.
abril 10, 2019
This is not for me......too harsh on the eyes, fumes burned my eyes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ellen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we apologize for any discomfort experienced. Our product can seem stronger compared to traditional box color as ours is freshly mixed per order and does not sit on shelves and in transport for months at a time like traditional color typically does. We recommend applying in well-ventilated areas whenever possible. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anna A.
abril 10, 2019
stop this subscription NOW
PUBLICADO POR:
Anna A.
abril 10, 2019
I cannot find a way to contact the company and no longer wish to receive this product! There is zero customer service or end subscriptions options, please stop before I go on your social media.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anna- Thank you for contacting us! Our contact information is available for review on our Support page. Our customer service email is [email protected], and your Autoship service can be adjusted any time using the Upcoming Order page in your account. We will be reaching out shortly with further details.
PUBLICADO POR:
Bonnie J.
abril 10, 2019
Loved the color tones but.....
PUBLICADO POR:
Bonnie J.
abril 10, 2019
I loved the color tones but this shade did not cover my grays as well has the last one!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Connie M.
abril 10, 2019
Worst company ever!
PUBLICADO POR:
Connie M.
abril 10, 2019
I have shut my account off twice now, and they keep sending me product and charging me, and they do not respond to my emails.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Connie- Thank you for contacting us! We can confirm that your plan has been off since you turned it off on 3/13. Our user logs reflect that prior to turning off your service, you were adjusting your Autoship dates out, which rescheduled your next order but did not cancel your service. As you know, the service is very flexible and can be adjusted (as you have) in your account. We have not received any emails from you, however we are always happy to help. Our customer service email is [email protected]. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Monica M.
abril 10, 2019
Not dark enough
PUBLICADO POR:
Monica M.
abril 10, 2019
The color didn’t match the pictures that I sent. I was expecting a phone call from a stylist before the order was filled to make sure it was correct. There was too much bronze and not enough brown. I did end up liking the color but it’s not what I expected. Although it’s way better than accidentally going too dark. Next time I will ask for a darker brown with mahogany and less bronze. I was a little confused about the second but color-bottle 2, if it would be darker or lighter.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- Thank you for your feedback. Our colorists are always happy to advise you. Please submit a current photo in natural lighting for reference and feel free to call 1-866-550-2424 (8AM-6PM PST Monday-Friday) to consult. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Christine V.
abril 10, 2019
Not impressed
PUBLICADO POR:
Christine V.
abril 10, 2019
I find it is just like any box I use it lasts even less won't buy again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle Morse
abril 10, 2019
Not what I wanted
PUBLICADO POR:
Michelle Morse
abril 10, 2019
I asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kat M.
abril 9, 2019
colour
PUBLICADO POR:
Kat M.
abril 9, 2019
not for me , went horrible colour , now i cant seem to cancel orders as doesnt show you how .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eunice T.
abril 9, 2019
Not Good at all!
PUBLICADO POR:
Eunice T.
abril 9, 2019
I followed all the directions and it was terrible! Please discontinue.
DO NOT send any more! This is not for me!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eunice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Clients typically have much better results when a current photo depicting your starting canvas is provided. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michele B.
abril 9, 2019
Not worth the money
PUBLICADO POR:
Michele B.
abril 9, 2019
This was probably one of the worst colors I have ever used. First of all it didn’t color my grays at all. It’s left my hair hard and very difficult to comb. I have already spoken to someone about this and she said she canceled my next shipment. With that bring said PLEASE DONOT SEND ME ANYTHING ELSE!!! I got better coverage with the bottled color I get from Walmart for $2.97!!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care agents to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia R.
abril 9, 2019
Don’t like this color
PUBLICADO POR:
Cynthia R.
abril 9, 2019
Left my hair very oily
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
PUBLICADO POR:
Bolton C.
abril 9, 2019
Repeated wrong color
PUBLICADO POR:
Bolton C.
abril 9, 2019
I am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback.
It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out!
PUBLICADO POR:
Lori K.
abril 9, 2019
Hair color was wrong!
PUBLICADO POR:
Lori K.
abril 9, 2019
I feel I should be reimbursed for my hair turning purple. I ordered medium brown and my roots and part of my hair turned purple.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- We’re so sorry to hear that you were disappointed by the results of your color application. You ordered our Dark Brown Intense Pearl, which is a purple-toned shade. If your roots turned purple, it would have to be because your 2nd bottle (for the previously dyed parts of your hair) was applied to the roots, as this formulation was pure tone violet, while the color intended for your roots had Dark Brown base in it. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca S.
abril 8, 2019
I may need to adapt color
PUBLICADO POR:
Rebecca S.
abril 8, 2019
I still am baffled by the gel like gunk that the coloring process entails in rinsing...almost like the water doesn't rinse it out...it just stays in one place...maybe some explanation in this in the instructions to warn that it will do this and the most sufficient way to remove it...im always scared to use the shampoo after coloring because I don't want to ruin the color but I think its necessary along with conditioning of course to get the color gunk out...the color is really nice but im still having issues with brassiness after about a week...I have no red in my natural color and I was hoping salon could help me with this by given me the right mixture of cool ash neutral coloring but Ive yet to be able to get rid of the reddish color...maybe I need to have the color experts adjust my mix?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It is important to understand that all brunette hair has natural red underlying pigment in it, and once chemically processed, this underlying pigment is revealed (especially as the color starts to fade). We recommend our Tint Rinse in Red Neutralizer to help minimize these tones. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vicki R.
abril 8, 2019
Color is off
PUBLICADO POR:
Vicki R.
abril 8, 2019
Color is always too dark and doesn't last near as long as store-bought
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vicki- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has adjusted and emailed you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie S.
abril 8, 2019
Greasy!
PUBLICADO POR:
Stephanie S.
abril 8, 2019
My hair is greasy or waxy feeling and I cant get it out! Had to go to work looking like I had not washed my hair in months.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Marcela G.
abril 8, 2019
Not for me
PUBLICADO POR:
Marcela G.
abril 8, 2019
Did not work for me. I had to wash my hair 3 times to get rid of a horrible film that made my hair heavy and greasy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marcela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kathryn M.
abril 8, 2019
Undecided
PUBLICADO POR:
Kathryn M.
abril 8, 2019
While I love the quality and amount of color received, the color is way off what I expected to receive. After submitting a picture, and asking for assistance as well, I am very disappointed in how dark and blah the color is. I received a way bette color in a previous order years ago. My search continues for the perfect color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Margaret R.
abril 8, 2019
Color
PUBLICADO POR:
Margaret R.
abril 8, 2019
I think that leaving the color on for only 10 minutes was just not long enough. I feel that the color has lightened more quickly than I'm used to. I think I will leave it on 15 minutes next time and see if that makes a difference.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maragret - We’re sorry to hear that your hair color is not covering as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda L.
abril 7, 2019
Hair
PUBLICADO POR:
Rhonda L.
abril 7, 2019
I sent a pic of my hair and said I did not want any red and I have reddish hair please stop my auto ship
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tara K.
abril 7, 2019
Not worked
PUBLICADO POR:
Tara K.
abril 7, 2019
Tried this for the first time and really disappointed. I can just see all my greys!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan R.
abril 7, 2019
Poor Gray coverage.....roots turned YELLOW
PUBLICADO POR:
Joan R.
abril 7, 2019
The color seemed to match very well where my roots are darker...It did not cover my white roots around my hairline very well. The worst happened when I washed my hair with my own shampoo this morning....about 6 days since coloring.....they are YELLOW around my hairline!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Joan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trish M.
abril 7, 2019
Hate it
PUBLICADO POR:
Trish M.
abril 7, 2019
Not a good color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Trish- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
KIM T.
abril 6, 2019
Way too much packaging!
PUBLICADO POR:
KIM T.
abril 6, 2019
Initially fell for the "boxed" concept, but as I opened unnecessary packaging after unnecessary packaging including 2 pairs of gloves for one treatment, I realised your approach wasn't for me. Clever concept but colour no different than elsewhere and to be stood in a shower dripping with the remains of colour only to discover there wasn't an easy open top to either the shampoo and conditioner was the last straw, thank heavens my partner was in calling distance, otherwise my only option would have been to drip colour across the bathroom whilst I found the scissors necessary to open both!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback! We value our client input, and we appreciate you taking the time to share your thoughts. We are constantly striving to improve our products and service, and your feedback is appreciated. Please feel free to reach out to [email protected] if you need any assistance.
PUBLICADO POR:
Mary L.
abril 6, 2019
The worst
PUBLICADO POR:
Mary L.
abril 6, 2019
I asked for a light blonde copper similar to the color I had. Now my hair is dark red auburn and I have a business meeting I am presenting at in a few days and look like a circus clown. I am very disappointed in the color I was sent. This is nothing like what I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle K.
abril 6, 2019
Awful never again
PUBLICADO POR:
Danielle K.
abril 6, 2019
This was a last chance order and I have to it’s awful. I’ve been ordering for over three years and quality has got worse! Colour is non existent except for pink tinge to hair. I was left again with a slugs on my scalp that took over 45mins to remove! Grey through in a week. Your service is also worse no recommendations just a link to colour what’s the point? im off!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback! We are sorry to hear that you were disappointed in your color and service. Upon reviewing your account, we see that we have worked with you over your years of membership to adjust your color to better suit your needs. We are always happy to provide recommendations upon request, and our team of licensed colorists is always happy to advise our clients. We can confirm that our formulation ahs not changed. We recommend focusing on the emulsification step to help loosen up your color prior to washing. Hair grows at a rate of about 1/2 inch per month, and we expect for clients with a discerning eye to see regrowth after a week. There are no changes that can be made to prevent or slow the rate of regrowth. If you need any tips, tricks, or recommendations, please feel free to contact [email protected]. We appreciate your feedback and we are always happy to help!
PUBLICADO POR:
Danielle M.
abril 6, 2019
Not my favorite.
PUBLICADO POR:
Danielle M.
abril 6, 2019
I’ve colored my hair plenty on my own. This dye is not special by any means. They gave me 2 different colors(one for roots and one for ends). I did not ask to have that. It ended up giving me ‘hot’ roots even with the step of blending in the shower with the left over ends bottle.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
abril 6, 2019
Worst hair color ever
PUBLICADO POR:
Karen F.
abril 6, 2019
I’ve been coloring my hair for 45 yrs both drugstore dye and salon color. I decided to try this to cover my grays. It was the worst hair color I’ve ever used. It lasted approximately 5 days. Also, they don’t make you aware that it’s a subscription and you have to jump through hoops to get to the page to cancel.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda V.
abril 6, 2019
Didn't even change my color at all!
PUBLICADO POR:
Amanda V.
abril 6, 2019
Followed every instruction to a t and it didn't do anything. Not impressed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Penny S.
abril 5, 2019
Ordered Brown but got purple
PUBLICADO POR:
Penny S.
abril 5, 2019
As the title says really, first response from them was they were 'sorry that my colour had not turned out as expected'... well yes eSalon, purple isn't a variant shade to BROWN!!
Get the feeling they don't care, they offered to give me a free colour but once bitten and all that!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Penny- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
abril 5, 2019
Glue like pudding gell consistency, could not get out of my hair!
PUBLICADO POR:
.
abril 5, 2019
Talk about permanent color! Total panic! This my third kit and something awful has happened! It took me an entire bottle of shampoo(no joke) and half a bottle of apple cider vinegar to get the color to rinse out of my roots. The color became like a thick paste gel and literally would not rinse off in the shower. This has never happened to me before with e salon, or any other color in my life for that matter. I felt like I was victim to a cruel aprils fool joke! BE CAREFUL!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ryan - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
frances B.
abril 5, 2019
Color
PUBLICADO POR:
frances B.
abril 5, 2019
I was not happy with my last purchase. I did 3 strand test leaving last one on for 40 min did absolutely nothing
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadine B.
abril 5, 2019
Fading color
PUBLICADO POR:
Nadine B.
abril 5, 2019
The color didn't last very long not happy with it would like to cancel all future orders.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nadine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
