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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Terri B.
mayo 6, 2019
April
PUBLICADO POR:
Terri B.
mayo 6, 2019
Color is still coming out too red/orange.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
worst ever!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
This color made my hair turn BLACK! I went from light brown to BLACK!!!!! awful!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie B.
mayo 5, 2019
Color and pain
PUBLICADO POR:
Julie B.
mayo 5, 2019
The color burned my scalp and there was a bit too muvh red in formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly!
PUBLICADO POR:
Erica B.
mayo 5, 2019
Pretty color
PUBLICADO POR:
Erica B.
mayo 5, 2019
While it was a pretty color my hair has not been the same. While I regularly loose hair the amount of hair coming off my head in the shower was far grater than normal. And my hair has felt like straw. I deep conditioned multiple times and after 8 weeks it’s just now starting to get back to normal.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Frustrating
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Ordered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
NIKI O.
mayo 5, 2019
Not satisfied
PUBLICADO POR:
NIKI O.
mayo 5, 2019
I was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Niki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Mixed emotions
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Pros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back
Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color
I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20)
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Paula R.
mayo 5, 2019
Hated it
PUBLICADO POR:
Paula R.
mayo 5, 2019
I'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elaine R.
mayo 4, 2019
Color is great but applicator bottle has gotten worse and worse
PUBLICADO POR:
Elaine R.
mayo 4, 2019
I love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love it
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
PUBLICADO POR:
Christina B.
mayo 4, 2019
Not a good product
PUBLICADO POR:
Christina B.
mayo 4, 2019
This product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color but not the ammonia smell.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out!
PUBLICADO POR:
Patricia B.
mayo 3, 2019
Hair loss
PUBLICADO POR:
Patricia B.
mayo 3, 2019
had a lot of hair loss and drying
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out!
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Gray
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Not really covering all my gray. Maybe they can twick the formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon S.
mayo 3, 2019
Would give ZERO stars if I could
PUBLICADO POR:
Sharon S.
mayo 3, 2019
My kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right.
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
Convenient but not liking the product overall
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
PUBLICADO POR:
jolene E.
mayo 2, 2019
It’s April 11 2019 . Send my money back..
PUBLICADO POR:
jolene E.
mayo 2, 2019
I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!!
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PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
Not the right colour
PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
I wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring.
One unhappy Lady.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
Didn't cover up the gray well.
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
Color is too dark
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
I wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Paula B.
mayo 2, 2019
No conditioner in my kit
PUBLICADO POR:
Paula B.
mayo 2, 2019
Gave me 2 shampoos
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- Thank you for your feedback! We are so sorry to hear that your kit arrived missing your conditioner packet! We'll be reaching out shortly to make this right. Thanks for reaching out!
PUBLICADO POR:
Kristy B.
mayo 1, 2019
The formula changed
PUBLICADO POR:
Kristy B.
mayo 1, 2019
I have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out!
PUBLICADO POR:
Anna J.
mayo 1, 2019
Hair color looked nothing like the photos, advice - ask lots of questions!
PUBLICADO POR:
Anna J.
mayo 1, 2019
Unfortunately I had a bad experience with my hair color. I would say this had the same effect as a box dye, no idea what you're going to get until you dye your hair. Learn from my mistakes and make sure to do a test strand.
A few notes for anyone wanting to use this service:
- Make sure you only want DARKER hair color if you use this service. Despite the pictures on their website you will NOT have lighter hair at the end of this. The color I got was at least 3 shades darker than the photos and 1 or 2 shades darker than my original hair color.
- Utilize the color experts advice! They really are consultative and friendly. Before you order your color I would even encourage you to get on the phone with them and send inspiration pictures to get exactly what you want. Ask questions to see if the result you want is achievable using the box.
- I can't stress this enough, ask questions. my hair process for my ends was only 5 mins, so I reached out and asked if that was correct or not. They said to increase to 10 mins processing on my ends (which still ended up not being enough time and I had splotchy results) all to say treat this like you would talking to a stylist at a salon.
After my negative experience with the hair color I do have to say the hair experts on the customer service team are really great, explaining everything in a really friendly way and are very transparent and consultative. Overall I'd say if you want professional results you'll still need to go to a salon. If you want a "fancy" box dye and the potential for better results if you want to go darker - use esalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christine N.
mayo 1, 2019
Are you sending me old hair colors? Are they really being mixed before sent?
PUBLICADO POR:
Christine N.
mayo 1, 2019
This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Tammy H.
abril 30, 2019
Not bright enough
PUBLICADO POR:
Tammy H.
abril 30, 2019
This is the second re-do of my formula. Still not bright enough.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to help get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jo S.
abril 30, 2019
mistake mistake mistake
PUBLICADO POR:
Jo S.
abril 30, 2019
I have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too
will have to spend months now trying to retrieve my dark ash blonde...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CCBB
abril 30, 2019
No shine and rough
PUBLICADO POR:
CCBB
abril 30, 2019
My favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account.
PUBLICADO POR:
Summer R.
abril 30, 2019
Not right color
PUBLICADO POR:
Summer R.
abril 30, 2019
Should have had more purple
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Summer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Irit M.
abril 30, 2019
Not received the color desired
PUBLICADO POR:
Irit M.
abril 30, 2019
The color is not what I desired and expected....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Irit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Christina H.
abril 30, 2019
Still Bronze!
PUBLICADO POR:
Christina H.
abril 30, 2019
Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
.
abril 30, 2019
Poor customer service
PUBLICADO POR:
.
abril 30, 2019
Good luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Susan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda B.
abril 30, 2019
Did not cover gray
PUBLICADO POR:
Brenda B.
abril 30, 2019
After using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Jeanie L.
abril 30, 2019
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?
PUBLICADO POR:
Jeanie L.
abril 30, 2019
I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair.
I ended up with Black. Dry. Hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Kristi B.
abril 30, 2019
Color
PUBLICADO POR:
Kristi B.
abril 30, 2019
Thought I was getting a violet color not dark brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Delia C.
abril 29, 2019
Please cancel any other orders
PUBLICADO POR:
Delia C.
abril 29, 2019
I wish to cancel any other orders I feel product did not cover gays very well even after leaving it on an extra 15 minutes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Delia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda R.
abril 29, 2019
Unsatisfied
PUBLICADO POR:
Linda R.
abril 29, 2019
Didn't like the color or coverage. I've gotten much better results from way less expensive store bought packs than this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carolyn R.
abril 29, 2019
Color ok... makes my hair very dry
PUBLICADO POR:
Carolyn R.
abril 29, 2019
The first time I used the product the feel of my hair was very odd and concerning. But I got through and decided I liked the color. Tried 2 more times to do the roots and my hair feels dry and less healthy than before. I've colored my hair for years... so I'm not new to this.
I have A Lot of hair. The tiny shampoo and conditioner does absolutely nothing and maybe covers a third of my hair.
As I said. The color is fine. Not spectacular enough to ruin what has always been very healthy hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and service. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Earline J.
abril 29, 2019
Hair color
PUBLICADO POR:
Earline J.
abril 29, 2019
I was so anxious to use this hair color on my hair, now I'm disappointed it did not cover all of my gray in the front of my hair as well as the middle of my head
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Earline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jalpa S.
abril 29, 2019
The worst haircolor ever!
PUBLICADO POR:
Jalpa S.
abril 29, 2019
I used my color box last week. As soon as I opened the color, it smelled of unbearable ammonia.
I still wanted to go ahead and try it. Heres what happened
1. I left the color on my hair for 30 mins and went for a wash
2. My hair felt extremely greasy and the grease wouldnt wash off
3. IT was so bad, that my hair remained in the shape that I make out if it!!!
4. It took me 3 showers washing my hair to make my hair look human enough!
5. The color ran over my face and when I was out of the shower, I was brown!!!!!!!!
6. I had to use the Stain remover provided to get my skin to the normal color
7. Within 2 days, my roots were back to grey!
Ive never had such a horrible experience even with cheap off-counter stuff. Never ever using again!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jalpa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mary W.
abril 29, 2019
Why
PUBLICADO POR:
Mary W.
abril 29, 2019
Why do you send these reviews when color hasnt even shipped? Could be a deal breaker
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- We will be reaching out shortly via email to help clarify and discuss your color and account further. We look forward to working with you!
PUBLICADO POR:
Ashley H.
abril 29, 2019
Wrong color twice
PUBLICADO POR:
Ashley H.
abril 29, 2019
My first order I told them I wanted my hair to be dark brown. (My hair is naturally dark brown and it was currently a medium brown with blond highlights) Used their mixture once it arrived...my hair was RED! Contacted them they sent me a new mixture...dyed my hair again about 12 weeks later...this item it was like a light brown/red color. NOT impressed with their ability to mix colors properly! Would much rather use store bought or pay the extra money to go to a professional!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ashley- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our color experts to help resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Courtney M.
abril 29, 2019
Not happy with the change
PUBLICADO POR:
Courtney M.
abril 29, 2019
Asked for hair color to lighten my hair. Instead it did nothing. Actually made it a bit darker. I even said that I would like more of a light brown even dark blonde look. Did not get.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Courtney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cat B.
abril 29, 2019
Nope...
PUBLICADO POR:
Cat B.
abril 29, 2019
Mine didn't turn out too well. :(
They sent me a roots and an ends color. My roots are orange and the ends color didn't cover my blonde highlights completely. I canceled my next shipment.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cat- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Betty S.
abril 29, 2019
Latest Purchase
PUBLICADO POR:
Betty S.
abril 29, 2019
This last hair color was much better. The color matched, but fades very quickly and the roots are much lighter than the rest of the hair. It would be great to have the color last more than a week or two.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Betty S. - We’re sorry to hear that your hair color is fading faster than you expected. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leslie W.
abril 29, 2019
This product damaged my hair! 😕😡
PUBLICADO POR:
Leslie W.
abril 29, 2019
This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising!
Do not buy this stuff if you like having hair!
I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Leslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jesica R.
abril 29, 2019
So Disappointed 😔
PUBLICADO POR:
Jesica R.
abril 29, 2019
I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Austin A.
abril 28, 2019
Not what I expected.
PUBLICADO POR:
Austin A.
abril 28, 2019
The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Austin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
PUBLICADO POR:
Alicia K.
abril 28, 2019
Too dark!
PUBLICADO POR:
Alicia K.
abril 28, 2019
I was really expecting something less brown/dark and more red... Unexpectedly went darker.
The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is.
I'm afraid I'm not going to easily be able to go lighter now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole H.
abril 28, 2019
It was ok
PUBLICADO POR:
Nicole H.
abril 28, 2019
The set was easy to use but I was very dissatisfied with how fast the color faded and washed away
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte A.
abril 27, 2019
Colour
PUBLICADO POR:
Charlotte A.
abril 27, 2019
Not at all what I expected. It was very false looking.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Charlotte- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cressa C.
abril 27, 2019
I wish I could return it
PUBLICADO POR:
Cressa C.
abril 27, 2019
I gave this color a try because I could never seem to get my color right after my fav color was discontinued and others just didn't match. I gave explicit instructions on what hair color I liked. Uploaded a picture of the exact hair color I wanted. Even added the brand, name, and number of the discounted color for reference since it can still be viewed online. What I asked for was Strawberry Blonde. What I got was some red brown that doesn't even look close to my natural color. On top of all of this their shampoo or conditioner or both has made my hair sticky no matter how many times I've rinsed it. Completely disappointed in this and now I have to head to Sally's Beauty Supply to get bleach so I can completely ruin my already fragile had and what 6 weeks to dye it back a color that is as close as I can get to natural. I just don't have the money to go to the salon and spend $75-100 every 6-8 weeks to get my hair done.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cressa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sharon B.
abril 27, 2019
Didn’t like!
PUBLICADO POR:
Sharon B.
abril 27, 2019
I followed instructions. Didn’t cover my grays much, color looked ashy!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra S.
abril 27, 2019
TERRIBLE !
PUBLICADO POR:
Sandra S.
abril 27, 2019
This is NOT worth $25.95!! and I was billed without permission! I chose 1 month and didn't care for cheaply made color, now I have another coming I didn't agree to, and they refused to refund me ! NOT HAPPY! AND WOULD NOT RECOMMEND
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is satisfied! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisa M.
abril 26, 2019
Not lasting
PUBLICADO POR:
Lisa M.
abril 26, 2019
Loved the color, but it didn’t last on the few greys. Not any longer than any of the other OTC colors. I don’t have many greys, but nothing seems to stick after the first wash or two.
Thank you for your time, but please remove me from your program.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tami B.
abril 26, 2019
Did not cover hairline
PUBLICADO POR:
Tami B.
abril 26, 2019
Saturated hairline as per the instructions and was dissatisfied with the lack of coverage.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maggie S.
abril 26, 2019
The color is not as described
PUBLICADO POR:
Maggie S.
abril 26, 2019
Very dissatisfied my color did not come out at all as described
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maggie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana S.
abril 26, 2019
No good
PUBLICADO POR:
Diana S.
abril 26, 2019
After that color you send did not work I send you the picture.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Diana - We apologize for the disappointing experience. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nichole B.
abril 26, 2019
Color was too light at the roots.
PUBLICADO POR:
Nichole B.
abril 26, 2019
The kits were very nicely put together and when the color was not right before, they tried to correct the issue.
Unfortunately the roots of my hair are a still lighter then the rest of my hair, so I will not be re-ordering.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nichole - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer P.
abril 26, 2019
Good deal at first
PUBLICADO POR:
Jennifer P.
abril 26, 2019
Hmmm...ok well this was certainly a good deal at first. $10 for a kit that was very generous with 2 bottles for my roots and 2 for my ends which really helped because of my long hair. But $10 quickly became $30 and 4 bottles became only 2. ☹ I honestly don't think the quality of the dye was any better than one I could get at Walgreens and this was more expensive. And then there is the fact that they charge you for the product 2 weeks before they send your product. I didn't like that. I cancelled membership and I wouldn't recommend this.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katelyn R.
abril 26, 2019
The color did nothing.
PUBLICADO POR:
Katelyn R.
abril 26, 2019
I filled out all of the information accordingly, followed all instructions and all the color did was lighten my roots. The rest of my hair looks almost untouched, maybe a little darker but it was supposed to lighten.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Katelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Magali R.
abril 25, 2019
Not the color
PUBLICADO POR:
Magali R.
abril 25, 2019
The system is awesome, but i still can't get the color i want.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Magali- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather L.
abril 25, 2019
Color
PUBLICADO POR:
Heather L.
abril 25, 2019
Not the color I thought I was getting.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Heather- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kelly C.
abril 25, 2019
Color
PUBLICADO POR:
Kelly C.
abril 25, 2019
The quality of this product is excellent. This last batch came out a bit dark and I would like to lighten it up a little.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Gina S.
abril 25, 2019
Disappointed
PUBLICADO POR:
Gina S.
abril 25, 2019
When I applied my color this time I noticed it looked darker than I remembered it in the first two deliveries. As I styled my hair, I saw that it was definitely darker and appeared "muddy", lacking the rich red tones of the previous sets. I have since washed and conditioned my hair twice, hoping that the drabness was due to color residue but no improvement. I reached out to eSalon for assistance on Monday of this week. I had previously been satisfied with eSalon's response times (1-2 days), but it has now been four days and I have heard nothing back other than the confirmation that my request had been received. I had hoped that eSalon would be a suitable option for me but it seems likely that I'll be going back to my local salon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
BRITTNEE R.
abril 25, 2019
COLOR WAS COMPLETELY OFF
PUBLICADO POR:
BRITTNEE R.
abril 25, 2019
I have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out.
I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that.
On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rachel H.
abril 25, 2019
Waste of money
PUBLICADO POR:
Rachel H.
abril 25, 2019
Completely awful. The color ran onto my face in the waiting time. Color was nothing like described. Dark blonde red copper turned into fire truck red. Waste of money. Now I have to damage my hair to remove it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicole H.
abril 25, 2019
Too Dark, What Shine?
PUBLICADO POR:
Nicole H.
abril 25, 2019
The shade I received was at least a shade or two darker than it looked online, and the rinse/massage step for extra shine did nothing. I've gotten far more shine from cheap drugstore brands. The only reason it gets two stars, is that the extra gloves, skin protectant and stain remover were all very helpful.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nicole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kamilya H.
abril 24, 2019
Still a little dark
PUBLICADO POR:
Kamilya H.
abril 24, 2019
I believe the mahogany in the color is to dark I think a copper or cinnamon would be better. Also it didn’t cover the grays good
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kamilya- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bernadette S.
abril 24, 2019
I won't recommend
PUBLICADO POR:
Bernadette S.
abril 24, 2019
Pros: great price, easy to follow direction, covered most of my grays, my hair felt soft after.
Cons: my hair wasn't the color I wanted. I ordered intense pearl which is a brown with a hint of violet. My hair turned dark brown with some parts near the roots that turned lighter than others. The ends of my hair has been previously bleached and the desired/expected color didn't even show.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bernadette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sandra Z.
abril 24, 2019
I do want to love it!
PUBLICADO POR:
Sandra Z.
abril 24, 2019
I tried to love it but... it leaves this waxy film on my hair that takes two days of washing my hair 3 times to get out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
janis C.
abril 24, 2019
color was very dark brn,copper/red and looked absolutely horrible.
PUBLICADO POR:
janis C.
abril 24, 2019
very dark,almost black looked so hard against my fair complexion. definitely not lite brn at all. then brite copper appeared making it almost worse. was not a natural color at all. Had to have a colorist try to correct this mess...will take a long while now that it is so dark..i want
to cancel shipments, cant afford these errors
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Janis- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carol H.
abril 24, 2019
Do NOT order ANYTHING from this company
PUBLICADO POR:
Carol H.
abril 24, 2019
I ordered from this company unaware that they would be sending product monthly. When I called to Stop the monthly shipment I was informed that they would be billing me regardless. Their web site had a delay shipment option however after I turned off the Monthly Plan I was not able to delay the shipment. This company clearly does not care about its customers. DO NOT ORDER ANYTHING from them.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carol- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mary T.
abril 24, 2019
I was very dissatisfied with my color
PUBLICADO POR:
Mary T.
abril 24, 2019
I will not ever order from you again. Please remove all auto orders and cancel my account. I need to speak to someone about a refund,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kelly W.
abril 24, 2019
Wrong color
PUBLICADO POR:
Kelly W.
abril 24, 2019
I asked for my color to go reder this time but it is way more brown then red. I have hated my brown hair for over 25 years now I'm stuck with a color I dislike. And have to wait to fix it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christina D.
abril 24, 2019
Dreadful Result
PUBLICADO POR:
Christina D.
abril 24, 2019
Since using this product twice, the first order arrived, the colour was not as expected at all with NO grey coverage. The second has left my hair totally the wrong colour and still NO grey coverage. Advisor no help at all!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our color and care experts to resolve your concerns per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lili V.
abril 23, 2019
doesn’t cover my gray hair
PUBLICADO POR:
lili V.
abril 23, 2019
terrible
i want a refund
and stop shipping
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lili- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brandy P.
abril 23, 2019
Custom color
PUBLICADO POR:
Brandy P.
abril 23, 2019
Leaves large amounts of heavy greasy build up. Requires 4 to 5 washes to remove and in doing so removes most of the color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brandy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amanda
abril 23, 2019
Love the concept
PUBLICADO POR:
Amanda
abril 23, 2019
So I love that this set has everything you need (except a cap) to dye your hair at home, and it’s very cute, simple, and organized...but the dye didn’t do anything at all. The only reason I know if wasn’t all a figment of my imagination is that my hair smells like the dye, buuuut it looks exactly the same as before even though I followed all of the instructions to a T.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for contacting us! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs.
PUBLICADO POR:
Deanna W.
abril 23, 2019
Allergic reaction
PUBLICADO POR:
Deanna W.
abril 23, 2019
Unfortunately I had a bad allergic reaction to the color kit and my head was covered in itchy hives for a week.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Deanna- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Olivia H.
abril 23, 2019
Not a match
PUBLICADO POR:
Olivia H.
abril 23, 2019
I had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Olivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy P.
abril 22, 2019
Changing my color
PUBLICADO POR:
Cindy P.
abril 22, 2019
I have sent two emails for adjust my colors and I never hear back from anyone.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- Thank you for reaching out! Hair color comments left under Adjust My Color are typically first reviewed on or after your next order begins processing. We are available for more immediate assistance at [email protected]. We will be reaching out shortly to further discuss your color. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Michelle S.
abril 22, 2019
Color does not last long enough
PUBLICADO POR:
Michelle S.
abril 22, 2019
I switched from semi-permanent to permanent color and it still does not last as long as I would hope.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Barb C.
abril 22, 2019
Did not cover grays
PUBLICADO POR:
Barb C.
abril 22, 2019
I’m wondering if the hair color from the first time was sent to me not the second one that was remade to cover my grays. I did it exactly the same way and followed the instructions and still didn’t cover all my grays
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Barb - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camilla B.
abril 22, 2019
The worst possible experience
PUBLICADO POR:
Camilla B.
abril 22, 2019
If it was possible I would rate negative- no stars! I have light brown hair color with all over gray to cover. I made it clear that I wanted to stay light brown hair color, with total gray coverage, not lighter, not darker. I received and used my first -custom color- My hair is now black! What is wrong with your system? BLACK. I didn’t ask for black. I will be forced to go to a salon to have my color reversed- a long and expensive process.
Color is wrong
Stain guard doesn’t work
Stain remover useless.
Impossible to remove stain from skin.
Disaster
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Camilla- Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out darker than you expected! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Juanita M.
abril 22, 2019
Not the color I wanted
PUBLICADO POR:
Juanita M.
abril 22, 2019
I finally colored my hair today. I wanted to cover the grey's and brighten/keep my existing natural color of hair. The color darkened my hair so much. I greatly dislike what i see in the mirror, but I guess I have to just deal with it now since it's permanent color and now the grow out is going to look ridiculous. I was so nervous to color my hair in the first place and now I regret it so much. I won't do that again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Juanita- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Barbara W.
abril 22, 2019
I colored my hair on Saturday read full instructions to a t and 2 days later my
PUBLICADO POR:
Barbara W.
abril 22, 2019
2 days after I colored my hair you can see gray roots . I want to cancel my subscription thank you .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Barbara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcia R.
abril 22, 2019
It had poor gray coverage.
PUBLICADO POR:
Marcia R.
abril 22, 2019
The gray near the hairline was almost blond when I left is on exactly as told to in the instructions. The rest of the color was nice but that is not useful if the gray does not get covered.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marcia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Celia W.
abril 22, 2019
Two tone
PUBLICADO POR:
Celia W.
abril 22, 2019
Not sure what happened, I left the color on my gray roots for an hour, which is nothing unusual, and it left me with a lighter “skunk like” tract down the middle of my head. Up until this happened I was very happy with the product.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Celia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie G.
abril 22, 2019
Not a fan
PUBLICADO POR:
Bonnie G.
abril 22, 2019
The chemicals were so strong I felt like I was going to pass out while waiting for it to finish and washing it out. I couldn’t be in the main house it was so strong. I also felt it was so much more time consuming than my old routine. This definitely did not cover my Grey’s for a week.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bonnie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mariana S.
abril 21, 2019
Color
PUBLICADO POR:
Mariana S.
abril 21, 2019
it was too dark
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mariana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Emily L.
abril 21, 2019
Worst colour ever
PUBLICADO POR:
Emily L.
abril 21, 2019
Wasn’t blonde when I asked for the lightest colour possible, went a grey/green/blonde colour. Hair was dry, limp and sticky. Will never let this junk near my head again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah B.
abril 21, 2019
The peep show gray
PUBLICADO POR:
Hannah B.
abril 21, 2019
Not only was my hair extremely crunchy after I dyed it (needed much more conditioner than was given), I could still see my grays peeking through). I’ve dyes my hair a lot over the years. A salon had to dye my hair twice because it didn’t take. So maybe it’s just me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hannah- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crystal L.
abril 21, 2019
Overall Results Are Great.
PUBLICADO POR:
Crystal L.
abril 21, 2019
I Was Unaware Of The Ammonia In The Hair Color.. Kinda Of Made My Mom Sick.. It Was Hard To Follow The Instructions Yet I Did Use The Shampoo And Conditioner Part.. I Went With The Box Methed And Got The Same Results..
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you for your feedback! We are so happy to hear that your enjoyed your overall results! We will be emailing you with further information to discuss your color and see if we can reformulate to better suit your needs. Thanks again for reaching out!
PUBLICADO POR:
Linda B.
abril 21, 2019
Stopautoship
PUBLICADO POR:
Linda B.
abril 21, 2019
I want to cancel.auto ship.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for contacting us! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account per your request.
PUBLICADO POR:
Laura B.
abril 21, 2019
Penny Lane
PUBLICADO POR:
Laura B.
abril 21, 2019
My hair started out blonde. I said that I was only coloring my roots. I followed the instructions to the letter. I ended up with copper (the color of pennies) roots. It was a disaster. I couldn't get to my hairdresser right away so I tried stripping out the color with head and shoulders and crushed vitamin c. I had to get an ash toner after that. Then I had to go to my hairdresser and spend over $100 to get my hair back to blonde. Please cancel my subscription ASAP and send me a letter confirming that no other color will be sent and there will be no further charges to my account. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your color and account per your request. Thanks for reaching out!
PUBLICADO POR:
Debi W.
abril 20, 2019
Not impressed
PUBLICADO POR:
Debi W.
abril 20, 2019
The color was not what I expected...and it's already faded out after approximately a month won't purchase again
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele K.
abril 20, 2019
My hair turned pink - Horrible
PUBLICADO POR:
Michele K.
abril 20, 2019
Horrible. The stylist Sabrina changed my formula without asking and sent me a color end refresher. It was a completely different formula than what I was using. The formula I used previously was the color I wanted. I asked for more color as my hair did not get a complete application the first time around. But instead she sends me a second formula that turned my hair pink that did not match my color that I loved. My hair is ruined!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Molly C.
abril 20, 2019
Very sad.
PUBLICADO POR:
Molly C.
abril 20, 2019
I was very excited for my kit to come in the mail. Followed the instructions to a T, and there is barely any change in color. Hair is soft from shampoo and conditioner though. Lovely packaging too. But the color I would rate 1 out of 5.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Molly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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