I asked for lighter, when done, my hair was almost black again.
PUBLICADO POR:
Caroline C.
junio 11, 2019
The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Caroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon T.
junio 11, 2019
Add more blonde
PUBLICADO POR:
Sharon T.
junio 11, 2019
I like the color but would like more blonde added
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are always happy to adjust based on your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Diana J.
junio 11, 2019
Roots faded too quickly and were too red.
PUBLICADO POR:
Diana J.
junio 11, 2019
Color of length of hair was perfect. Roots were too red and worsened as the days passed. Two weeks after applying color, too much gray is showing at the roots. I'll still try it further as the color is pretty and my hair is in good condition, but the lack of match and the lack of staying power were dissapointing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sherry M.
junio 11, 2019
Didn’t stay in very long!
PUBLICADO POR:
Sherry M.
junio 11, 2019
This time my color treatment only lasted two weeks before the grays around my face were popping out everywhere! Not happy at all with this order.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sherry- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. There are no adjustments that can be made to prevent or change the rate of regrowth, however we will be reaching out shortly via email to further discuss your color. Thanks for reaching out!
PUBLICADO POR:
Lynn H.
junio 11, 2019
Could be better
PUBLICADO POR:
Lynn H.
junio 11, 2019
It did not color the gray around the temples as expected.
The stain remover did not work on the shower walls nor my hands and the gloves were difficult to put on.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
BRENDA L.
junio 11, 2019
Shampoo and conditioner
PUBLICADO POR:
BRENDA L.
junio 11, 2019
I used this product for the first time. When I washed my hair and blowed dried it I feel like there is a residue almost like Vaseline in my hair. Not a big fan.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Rose S.
junio 10, 2019
liked the color.
PUBLICADO POR:
Rose S.
junio 10, 2019
I liked the color. It was lighter than I usually go, However , the grey returned on my temples and crown within 2 weeks-despite following the dye directions.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rose- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. We will be reaching out shortly to discuss your hair/color further. We appreciate you reaching out!
PUBLICADO POR:
Dawn R.
junio 10, 2019
Very upset
PUBLICADO POR:
Dawn R.
junio 10, 2019
You've still, not reimburse me for the hair color kits that were the wrong colors or given me a call to correct this!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zoraida C.
junio 10, 2019
Horrible turned my hair almost black
PUBLICADO POR:
Zoraida C.
junio 10, 2019
They dont know what they're doing, and after the wrong color was sent they said, oh sorry. You have to get a color lifting process at the salon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Zoraida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne M.
junio 9, 2019
You screwed up!
PUBLICADO POR:
Suzanne M.
junio 9, 2019
First order was ok. A little more time than I usually take, and it was dark. I asked for my next order to be lighter, redder. PKG says dark blonde and mahogany. It is almost BLACK! I hate it, my husband hates it. Makes me look very old, and very pale. I'm sure you've seen women of a certain age dye their hair very dark/black and it looks like hell. Like an old vampire. Don't know how you got lighter and redder out of this mix, well I guess you didn't, huh??! Anyway looks like crap. What will you do to fix this?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Suzanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erica L.
junio 9, 2019
Response
PUBLICADO POR:
Erica L.
junio 9, 2019
I've emailed about the color and never received a response. It makes me a little nervous to order again. I would love to give it another chance but not hearing back about the issues makes it hard
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erica- Thank you for reaching out! Upon reviewing your account, we were unable to locate any color feedback or adjustment requests from you. We are always happy to work with you to adjust to better suit your needs. We will be reaching out shortly! Thanks for choosing eSalon!
PUBLICADO POR:
Kristen S.
junio 9, 2019
Did not work
PUBLICADO POR:
Kristen S.
junio 9, 2019
I tried this hair colour for the first time and it didn't work. I followed the steps closely and my hair looks exactly the same as it did before the colour. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heidi S.
junio 9, 2019
Not what I would have picked
PUBLICADO POR:
Heidi S.
junio 9, 2019
I received a dark brown color the first time after saying I didn't want to go darker. The second shipment had a medium ash mahogany with red in it. I tried it and it didn't look great with my skin tone. I went to my hair stylist and had it adjusted. Nothing wrong with the product, but not a fan of someone picking my color online. It also smelled terribly strong compared to products I have used from Sally's or the salong. The WORST part is not being able to EASILY cancel an auto shipment and having to go to my paypal to do so.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Heidi- Thank you for your feedback! We will be reaching out shortly via email to further discuss your color and account. We appreciate you reaching out!
PUBLICADO POR:
Destinee W.
junio 9, 2019
Wrong color
PUBLICADO POR:
Destinee W.
junio 9, 2019
I ordered golden black and my roots turned black like expected, but the ends color was mixed more golden than black and now I have black roots and the rest brown. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Destinee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sophie S.
junio 9, 2019
Wouldn't recommend
PUBLICADO POR:
Sophie S.
junio 9, 2019
Overly complicated to apply, took ages, made a mess of the shower when I washed it off and not the results I wanted. I've had much much better results from shop bought hair dye that I've always used previously which is so much cheaper!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sophie- Thank you for your feedback! We are always happy to adjust to better suit your needs if we are able to and to provide tips and tricks for your application. Our team is always happy to help. Feel free to reach out to [email protected] if you need any assistance!
PUBLICADO POR:
Julie M.
junio 8, 2019
So gross!
PUBLICADO POR:
Julie M.
junio 8, 2019
I ordered the "root touch up" permanent color. I've touched up my roots three different times so far. The actual color they formulated for me is good. But the formulation doesn't completely cover the grey. (I followed the instructions to the letter.) The hair dye is so awful to wash out - it's like "clay" or "mud"! It's very, very thick, and sticky and you have to really scrub to get it out of your hair and off your scalp. it's just too messy. I have white marble tile in my shower and it just makes a huge mess. I really like the idea of being able to do my hair my self, but it's just so hard to get it out of my hair, and it's so messy. This is my last time. Just not worth it - too much trouble. I'd rather go thru the time and effort to have my roots done by a pro.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We are always happy to help, and we appreciate you reaching out!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Joyce- Please feel free to reach out to [email protected] or call our customer service line if you need any assistance. We are always happy to help! Thanks for choosing eSalon!
PUBLICADO POR:
Lynn C.
junio 7, 2019
Disappointed
PUBLICADO POR:
Lynn C.
junio 7, 2019
I didnt see that it worked on gray hairs or a big difference at all. It was supposed to be golden blonde but it wasnt
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Barbara H.
junio 7, 2019
It’s ok
PUBLICADO POR:
Barbara H.
junio 7, 2019
The personalized packaging is amazing, it really sets you to a very unique experience. However, I didn’t feel any difference with the store bought dyes. It was a nice thing to try but I don’t think I’ll get it again. It’s way too expensive just to see my name on it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Josie P.
junio 7, 2019
Never again!
PUBLICADO POR:
Josie P.
junio 7, 2019
Cancelling this service!!!
First I want to say that I have been coloring my hair for close to 15 years both at a salon by a professional and at home myself. I used the bottle method as I have long hair and that is what I am used to when doing it myself. But here are my issues:
-I got two bottles in my kit and while it was clear that they were different color formulas, the only instructions for using the second bottle was to use it if I used all of the first bottle. VERY confused as to why they were different colors then.
-The smell/fumes of this product were so overwhelming, I was choking and dry heaving from them.
-My hair was super matted from the product when I was trying to rinse it out and pulled a lot of hair out just trying to get my hands unstuck from the mess.
-My hair has NEVER felt this damaged! I swam competitively for 13+ years and NEVER has my my hair felt this dried out and straw like. I am guessing I will be spending a lot of time over the next few days with deep conditioning treatments/masks on my head. If I didn't have some free samples of leave in conditioner from Birch Box stashed away, I would not have been able to comb my hair this morning and even then it took me about 10 minutes to comb through it this morning.
I will say that my coloring kit came very attractively packaged and the videos were very friendly and make it all seem very easy to do so kudos to your marketing team for that.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Josie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca S.
junio 7, 2019
First time Hair Color
PUBLICADO POR:
Rebecca S.
junio 7, 2019
Colored my daughters hair for first time, followed instructions and we could not tell a difference in her hair when done. There was absolutely no difference in color. I supplied a picture when ordering color and described what we were looking for in regards to color. Not happy with results and still have a highlight kit to use but will not use on this hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terri F.
junio 7, 2019
I would love to rate but cant!
PUBLICADO POR:
Terri F.
junio 7, 2019
I took the instructions with me to read at the hospital. I totally lost them, so my first big beautiful box is just sitting here along with some others sent after. I had sent message I needed a new one. I still haven't recieved! So hopefully this will help! Thankyou
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- We are so sorry to hear you did not receive our previous email reply to your request for instructions to be re-sent. You can find your instructions in the Instructions section of your account. We will be reaching out shortly via email with them again. Thanks for reaching out!
PUBLICADO POR:
Jane M.
junio 6, 2019
Poor Grey Coverage
PUBLICADO POR:
Jane M.
junio 6, 2019
Unfortunately, the change of colour to a Medium Ash brown with Highlights in a Balayage style appears not to suit my hair as my grey's come through after the first wash which is not acceptable for a permanent colour. I had a better result from a supermarket bought box of semi-permanent colour with regards to grey's not showing as fast.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane F.
junio 6, 2019
just ok
PUBLICADO POR:
Diane F.
junio 6, 2019
I liked the color, but it didn't cover my grey very well and faded quickly. Not worth the cost.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jannan W.
junio 6, 2019
Nice product but doesn't cover gray
PUBLICADO POR:
Jannan W.
junio 6, 2019
The only reason I ordered was to cover my ever increasing gray hair. The instructions were easy to follow and I was able to get the color even throughout EXCEPT for my gray hairs. Also, it ended up with much more red than there has been in other applications. I don't think I'll be using this again because I don't mind my natural color. I just want the gray gone. If you're using this just for regular hair color, I highly recommend it. It's easy to use and the overall color looks nice. If you're trying to cover gray, this didn't cover all of mine.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jannan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia C.
junio 6, 2019
Bright orange...
PUBLICADO POR:
Patricia C.
junio 6, 2019
My hair was supposed to be dark brown with burgundy colored accents, Utah what I got was “BRIGHT ORANGE” gray coverage! I look like Bozo the clown...😖😭
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carole C.
junio 6, 2019
Not worth the money
PUBLICADO POR:
Carole C.
junio 6, 2019
I hate it stop sending it to my. I will return it
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Angie R.
junio 5, 2019
This wasn’t the same as the fist time I ordered
PUBLICADO POR:
Angie R.
junio 5, 2019
This wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin P.
junio 5, 2019
Grey coverage
PUBLICADO POR:
Robin P.
junio 5, 2019
This was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma L.
junio 5, 2019
color faded in two shampoos
PUBLICADO POR:
Emma L.
junio 5, 2019
While the overall color was good, the gray coverage was noticeably faded after just two washes and fading quickly now! And my hair was very dry and is still trying to recover. Won't risk the reformulation that has been offered.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda K.
junio 5, 2019
Thank you for letting me try you product
PUBLICADO POR:
Brenda K.
junio 5, 2019
The product is just not what I like I like to pick out my new color but thank you for letting try it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hilary G.
junio 5, 2019
Asked for no gold undertones and got mostly gold undertones
PUBLICADO POR:
Hilary G.
junio 5, 2019
The color (medium brown) is VERY dark. Asked specifically for ashy, no golden undertones and got mostly medium gold/brown with a little blue in it. In a flash picture, the blue/brown is there but in the everyday daylight/sunlight - nothing but gold. I will say the color is shiny and the hair feels great, but overall, as far as getting what I requested, 1 out of 5 stars. Final rating of 3 stars is due to the fact that the hair feels and looks great.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hilary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia A.
junio 5, 2019
Horrible color
PUBLICADO POR:
Patricia A.
junio 5, 2019
I am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicki H.
junio 5, 2019
I wanted a shade lighter, you sent me a shade DARKER!!
PUBLICADO POR:
Vicki H.
junio 5, 2019
I hate it, I wanted to go a shade lighter than my hair color already is and told you that and apparently you sent me the same color as my natural hair is only even darker! I had previously had a lighter hair color in my hair already and had to wait 3 months to try yours. Well I did today and even tho I said my natural color is med. Blonde I told you I wanted to go lighter and in fact what you sent me was EVEN DARKER than my natural shade. And to top it off I am stuck with a refill order for touchups on a color I hate. When my gray hairs grow back in they will be even more noticeable!!!😤. I'm going back to Madison Reed, my hair looked a little too strawberry blonde but at least it didn't look practically brunette!!!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda M.
junio 5, 2019
Very disappointed
PUBLICADO POR:
Amanda M.
junio 5, 2019
No difference in my roots and my ends that were green and copper didn't completely improve. They were that color because they were bleached and dyed late last year and I was clarifying to lift the dye out. Both areas should have easily taken and all I got for results were some spotty accuracy in my ends. I can still see green in a lot of areas. I'm not pleased with the product or my results. A lot of time and effort for practically nothing to show for it. I definitely do not want to make further attempts, as the whole point was to balance it out to avoid more coloring in the future so I could return to my natural color, as the reason I chose the color I did, so as it grew out it would blend well.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica S.
junio 4, 2019
Re: Hair color
PUBLICADO POR:
Veronica S.
junio 4, 2019
I didn’t get the right hair color. My hair is back to super black, so disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle S.
junio 4, 2019
Just ok
PUBLICADO POR:
Danielle S.
junio 4, 2019
I have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nancy A.
junio 4, 2019
left my hair dirty and sticky
PUBLICADO POR:
Nancy A.
junio 4, 2019
The first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cana H.
junio 4, 2019
the color was good, but not very multifaceted
PUBLICADO POR:
Cana H.
junio 4, 2019
The color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Norma R.
junio 4, 2019
I was not satisfied with my color. It was not light enough. I
PUBLICADO POR:
Norma R.
junio 4, 2019
I returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Siobhan O.
junio 3, 2019
Dark ash blonde = gingery brown
PUBLICADO POR:
Siobhan O.
junio 3, 2019
Hair feels dried out & the colour was supposed to be ash but it's actually very warm & more like medium brown. Really disappointed my hair is kinda ruined
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Siobhan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle B.
junio 3, 2019
Problems just compound the more I use
PUBLICADO POR:
Danielle B.
junio 3, 2019
The first time I got my color done at eSalon, I had little issues. The color looked good. My scalp itched a bit for about a week after. The subsequent colorings at home have caused the texture of my hair to become straw-like, damaged. I get regular cuts, leave in conditioner, etc. I had to resort of a mask made for correcting swimmers' hair damage. The scalp itching has become worse, each use and the last time I colored, I had to use Benadryl to calm it down for about 5 days. Clearly this is not for me. On top of this, I have noticed an increased hair loss, that I've never previously experienced (I'm including hair loss experienced after my two pregnancies as well). The hair loss is the final straw for me. The product is extremely strong-smelling. And though I get multiple comments, each time I color my hair, the color is not consistent - despite following the directions carefully and not adjusting the mixture at all. I'm shocked really, as to why I kept using it as long as I did.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback. We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Sheila S.
junio 3, 2019
No change, no gray coverage
PUBLICADO POR:
Sheila S.
junio 3, 2019
My last shipment did not cover one string of hair. I've yet to hear from the staff as to a refund or replacement.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheila- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Polina B.
junio 3, 2019
I am done with Esalon
PUBLICADO POR:
Polina B.
junio 3, 2019
I have asked over and over to get hair dye that have no red tones and I want my hair to be ash brown. I also asked to change my stylist, since it seems like she either does not have expertise or she is not listening. My hair still has red tones and looks NOTHING like the picture that I sent more than half a year ago. I want a FULL refund on all the hair dye that was purchased from the very beginning. I am closing my account and going to a professional to get my hair done. Esalon has only promised me a guarantee that I would be satisfied but I have been way to patient and should have closed my account from the beginning. I will absolutely send a horrible review for color and service
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Polina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we have worked with you to try to find a resolution and have your hair looking its best. Please keep your eyes out for an email from us shortly. We will be reaching out to discuss your color and account further.
PUBLICADO POR:
Jeannie
junio 3, 2019
Didn’t last
PUBLICADO POR:
Jeannie
junio 3, 2019
I wasn’t very happy this time around. The very first one I did was fabulous, but since then my last two have not lasted very long with covering my greys. After about two weeks it’s washed away. It does leave my hair soft though.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jeannie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Viola O.
junio 2, 2019
Didn't catch at all my hair
PUBLICADO POR:
Viola O.
junio 2, 2019
Didnt even coloured my roots not anything else
Will not waist my money again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Viola- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Therese W.
junio 2, 2019
Not what I was hoping for.
PUBLICADO POR:
Therese W.
junio 2, 2019
Not the color I wanted and dyed my scalp and skin very badly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Therese- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren B.
junio 2, 2019
Colour didn’t take
PUBLICADO POR:
Lauren B.
junio 2, 2019
I was very impressed with the colour that my colourist made for me, but the instructions are not great and aren’t made for everyone. It said to leave the colour in for 10 min which wasn’t long enough. I may as well not have coloured my hair. It also didn’t colour my roots very well. Overall not very happy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lauren- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Denise S.
junio 2, 2019
Faded quick..
PUBLICADO POR:
Denise S.
junio 2, 2019
After 3 washes my hair faded drastically. I was supposed to recieve a permanent color but it seems like I got a semi permanent. The 2nd bottle I recieved did not deposit enough color on to previously highlighted hair so I will need to recolor hair again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristina M.
junio 1, 2019
Did not cover gray
PUBLICADO POR:
Kristina M.
junio 1, 2019
I liked the color and tone but unfortunately it did not cover my gray at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
phyllis R.
junio 1, 2019
Not the same
PUBLICADO POR:
phyllis R.
junio 1, 2019
I've used e salon in the past with great results. I had no reason to believe this time would be different.
I ordered the same color and instead of the dark brown with subtle highlights when the sun shines on it, I got a flat almost black color. I look like a witch. It's horrible and fake looking. The color I had recieved a number of years ago was so natural and close to my natural color my own air stylist didnt know I dyed it. Now everyone knows. Very dissatisfied and dissapointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Phyllis- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ggirl124
junio 1, 2019
Waxy and sticky
PUBLICADO POR:
Ggirl124
junio 1, 2019
I have colored my hair for several years. Decided to try ESalon due to the positive reviews. I was so DISAPPOINTED. Followed the instructions to the finest of details. My hair ended up waxy and sticky. It was horrible. I called customer service and was told to wash my hair with my regular shampoo mixed with a palm full of baking soda. It helped some but not entirely. Will have to try again and hope it removes the rest of the residue. The color wasn’t exactly what I had hoped for either. Will not be using this product again. Not a satisfied customer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Caitlyn S.
mayo 31, 2019
Great color, didn't last long.
PUBLICADO POR:
Caitlyn S.
mayo 31, 2019
I loved the color I got with this order. The only problem I noticed was that the color was just about faded out completely after 1 week. Is there a reason behind this? If it keeps fading that fast then I dont think I will get this anymore.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Trisha W.
mayo 31, 2019
Not enough product and faded in 3 washes
PUBLICADO POR:
Trisha W.
mayo 31, 2019
I am disappointed in this product, I have long and thick hair and the amount provided was not nearly enough to disperse through out my hair. I also noticed that it faded from my hair in 3 washes with my grey hair showing within one week of the application. I am upset to find that I am being charged and sent more product I am not happy with after speaking with one of your customer service reps 4 weeks ago.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natasha W.
mayo 31, 2019
After 3 tries they still didn't get the color right.
PUBLICADO POR:
Natasha W.
mayo 31, 2019
Not only was the color not quite right, the product left a residue on my hair that felt waxy and it stained my scalp. they told me to try rinsing with baking soda, which I did, although that helped somewhat I still wasn't pleased with the feel and I really don't need another step while coloring my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Natasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tori E.
mayo 31, 2019
Didn’t turn out as expected.
PUBLICADO POR:
Tori E.
mayo 31, 2019
Color was much darker than expected. Strand test was ideal. But my hair was balayage and my hair is just a darker form of it now instead of one solid color. The color was darker than the photo I chose for the color I wanted. It had more red than anything.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tori- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah H.
mayo 30, 2019
you need to blend ash tones
PUBLICADO POR:
Deborah H.
mayo 30, 2019
I hated box colour as I could never get an ash tone, they would always have red in it!!! thought I'd try this company, still red tones. I asked for dark ash blonde, not good, so they added a lot of neutraliser but it isn't an ash tone at all. I have called several times and was informed that they do not have any blue based colours, why say that you do? I have used these people since September 2018 and I'm still really unhappy. the only good thing is that it really does cover greys. I think I'll learn to to mix well myself, be a lot cheaper!!! I received an Email presumably because I haven’t left a favourable review. My point is this, people do want ash toned hair colour now. All of your promotional pictures, including blonde, have red in them. I know that is all you have to offer but it’s not good enough to say your a salon with colourists when you do not offer a complete range of colour and tones! The formula is horrendous to get out and to make matters worse, I have tried calling you 8 times in two hours and I go straight through to voicemail. I then email, again, no response! This is appalling business practice and have no option but to cancel my account.
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PUBLICADO POR:
Cindy H.
mayo 30, 2019
Too much red
PUBLICADO POR:
Cindy H.
mayo 30, 2019
Adjusting my color with my hair specialist. My question also is why do you only give one application of conditioner. For 20.00 you should at least get enough conditioner for several weeks.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. With every color kit you will receive a new conditioner packet, along with the other supplies needed for one color application. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Lorraine K.
mayo 30, 2019
Highlights Problem
PUBLICADO POR:
Lorraine K.
mayo 30, 2019
The highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dora C.
mayo 30, 2019
Not worth the money
PUBLICADO POR:
Dora C.
mayo 30, 2019
My grays are orange, no better than what I buy at the store.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda B.
mayo 29, 2019
So sick!
PUBLICADO POR:
Linda B.
mayo 29, 2019
I never got to use the first to see if I liked it and you were taking money $25 out of my account for the next order which I didn’t even want! This is all about the money!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out! It appears you signed up for our recurring service when placing your first order. A courtesy reminder email was sent 5 days before your 2nd order processed. We will be reaching out shortly to further discuss your account and any questions or concerns you may have.
PUBLICADO POR:
Kate S.
mayo 29, 2019
Too dark
PUBLICADO POR:
Kate S.
mayo 29, 2019
I did have long bright copper red hair...I wanted to keep this color but instead, I now have long ashy brown hair with a hint of red :(
I did do the strand test 24 hours before and it didn’t look too bad - however, the whole head application looks awful and is too dark for my complexion :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kate- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rose M.
mayo 29, 2019
Color same
PUBLICADO POR:
Rose M.
mayo 29, 2019
On first application, noted roots nice blonde ,rest of hair appears same color as previous
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Maria Celeste V.
mayo 29, 2019
A robbery!!
PUBLICADO POR:
Maria Celeste V.
mayo 29, 2019
I Didn't order anything and didn't allowed the payments from PayPal!!!
I've try once and get a seriously allergy problem. How could I order two more times?
I want my money back!!!!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia N.
mayo 29, 2019
Wrong shade
PUBLICADO POR:
Patricia N.
mayo 29, 2019
I am not happy with my new hair color. It was supposed to make my hair lighter
and it made it darker. Now I can’t do anything for at least 6 weeks.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Nancy B.
mayo 29, 2019
Put me on auto ship without my permission
PUBLICADO POR:
Nancy B.
mayo 29, 2019
Extremely disappointed I was placed on auto ship without agreeing to anything that I know of. All of a sudden I noticed my account was charged and shipment was already shipped. Will be calling customer service tomorrow to have my credit card info removed, tried to do that online and wasn't able to. Not a great way to get a new customer, so wrong!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Daniela D.
mayo 28, 2019
Love color but....
PUBLICADO POR:
Daniela D.
mayo 28, 2019
I loved my color but I don’t like the strong amonia smell and I’ve had for 2 days problems with my eyes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Daniela- Thank you for your feedback! We apologize for any discomfort experienced after using our product. We will be reaching out shortly to help resolve this for you.
PUBLICADO POR:
Marcia G.
mayo 28, 2019
Custom Color
PUBLICADO POR:
Marcia G.
mayo 28, 2019
My custom color was terrible. It came out reddish colored when my hair is dark brown. I asked for no red hues at all! I won't be reordering...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marcia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lorie B.
mayo 28, 2019
Not What I Expected
PUBLICADO POR:
Lorie B.
mayo 28, 2019
As I emailed my concern with no response, anyway the amonia smell was overtaking and had to rinse after like 20 seconds. My hair color has faded and the grey is showing on hairline. I thought it would last longer than 3 1/2 weeks. I will try it one more time in July but for the cost and length of color besides the dryness it has created might not be the best.
Thank you
Lorie
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lorie- Thank you for reaching out to us here at eSalon! We are so sorry to know our color did not meet your expectations, and we are sorry to hear that you did not receive our reply to your email! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Arlene F.
mayo 28, 2019
The first order was great!
PUBLICADO POR:
Arlene F.
mayo 28, 2019
The second order washed out after the first shampoo. My hair took on a red cast. The third order, the color was too dark. I don't understand why the product isn't more consistent, and stable. The idea sounded great, but please don't send any more.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Arlene- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our team to resolve your concerns per our Happiness Guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary G.
mayo 28, 2019
Stop shipping hair color
PUBLICADO POR:
Mary G.
mayo 28, 2019
Color is wrong, please stop charging my credit card
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah M.
mayo 27, 2019
Need more gold.
PUBLICADO POR:
Deborah M.
mayo 27, 2019
I love your product. I’m trying to fine tune the color
I used it this morning an it’s just too brown for me...it looks great
BUT next time I’d like equal parts of copper and gold....and less dark blonde
Thanks!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kerry T.
mayo 27, 2019
Far too dark
PUBLICADO POR:
Kerry T.
mayo 27, 2019
The colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christina N.
mayo 27, 2019
Horrible
PUBLICADO POR:
Christina N.
mayo 27, 2019
Absolutely worst color I’ve ever used. I will never order again!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah W.
mayo 26, 2019
Pink roots
PUBLICADO POR:
Sarah W.
mayo 26, 2019
Not at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mary G.
mayo 26, 2019
Turn off orders
PUBLICADO POR:
Mary G.
mayo 26, 2019
Please do not send any more hair color thank you
My credit card was charged on May 22, 2019
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vikki- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon R.
mayo 25, 2019
Nope!!!
PUBLICADO POR:
Sharon R.
mayo 25, 2019
Not the desired color AT ALL
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jolie B.
mayo 25, 2019
Not worth it
PUBLICADO POR:
Jolie B.
mayo 25, 2019
Really wanted to like this but it doesn’t seem to be much different than what you buy at the store and now that they changed the free shipping offer from $30 to $40, it’s all just not worth it for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jolie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily D.
mayo 25, 2019
Completely wrong
PUBLICADO POR:
Emily D.
mayo 25, 2019
I originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rebekah J.
mayo 25, 2019
Ok.
PUBLICADO POR:
Rebekah J.
mayo 25, 2019
I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rosanne B.
mayo 25, 2019
To dark
PUBLICADO POR:
Rosanne B.
mayo 25, 2019
I used the medium brown and it came out way to dark
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia M.
mayo 25, 2019
Too brown
PUBLICADO POR:
Cynthia M.
mayo 25, 2019
Need a cool copper red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda S.
mayo 24, 2019
5.24.19
PUBLICADO POR:
Linda S.
mayo 24, 2019
i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christie E.
mayo 24, 2019
Wouldn't recommend
PUBLICADO POR:
Christie E.
mayo 24, 2019
It's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lezli S.
mayo 24, 2019
Not lasting like I’d hoped.
PUBLICADO POR:
Lezli S.
mayo 24, 2019
It’s not lasting to cover my grays at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
SoMuchNope
mayo 24, 2019
Just no.
PUBLICADO POR:
SoMuchNope
mayo 24, 2019
The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again.
Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marie S.
mayo 24, 2019
Didn’t do job
PUBLICADO POR:
Marie S.
mayo 24, 2019
Left this on the time stated didn’t cover greys
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Traci W.
mayo 24, 2019
Washed out
PUBLICADO POR:
Traci W.
mayo 24, 2019
My color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Traci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia H.
mayo 24, 2019
Disappointed
PUBLICADO POR:
Julia H.
mayo 24, 2019
I just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha F.
mayo 24, 2019
Could be better
PUBLICADO POR:
Martha F.
mayo 24, 2019
It was more brown tone, not enough mahogany red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Martha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marilyn S.
mayo 23, 2019
BEYOND HORRIBLE!
PUBLICADO POR:
Marilyn S.
mayo 23, 2019
This is the worst experience I have ever had with hair color. Medium brown was very dark brown over nearly completely gray. NEVER should it come out this dark. All I want to do now is strip this off my hair or even shave my head and get a wig. It's that bad!!!
The directions tell you to get in the shower of all things to wash the hair color off by bending over backwards (holding your head back)! That only gets more in my face which is also stained all over the place. Hair color is everywhere on everything and won't come off! I am beyond pissed off!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Marilyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dale R.
mayo 23, 2019
Totally wrong color
PUBLICADO POR:
Dale R.
mayo 23, 2019
The was far too brown! I am a natural red head and you kept giving me very brown color! VERY UNHAPPY
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dale - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Whitney D.
mayo 23, 2019
Whitney’s color
PUBLICADO POR:
Whitney D.
mayo 23, 2019
I came in with an open mind to this experience seeing as the $35 cost. I set up my profile and chatted with salon manager and stylist about my hair goals (both red heads) and they didn’t get me close to the cooper red warmth I was trying to achieve in the pictures I put on my profile.
I do however like the brownish /auburn hues 6.54 they got me. I’m just disappointed with the customizable sales pitch when it’s not at all the case. It’s more like the same risk of boxed hair dye.
They showed me color swatch book, I picked cooper color swatch she put that in the Polly machine and it came out completely different color red !
The staff and manager were very friendly and was a fun unique experience.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Whitney - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
mayo 22, 2019
Will not stop sudsing
PUBLICADO POR:
Julie B.
mayo 22, 2019
Cannot rinse, hair feels like rough mayonaise
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lesle D.
mayo 22, 2019
Not happy with color at all. Looked shitty with Green tint
PUBLICADO POR:
Lesle D.
mayo 22, 2019
I didn't like my color at all
It had a slight greenish tint..the ends are darker and I didn't get the shine I expected after seeing your advertisement pics. I ended up coloring my hair with a store brand
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lesle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Soraya P.
mayo 22, 2019
Too Dark
PUBLICADO POR:
Soraya P.
mayo 22, 2019
It was too dark.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Soraya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ginnie B.
mayo 22, 2019
Lots of damage
PUBLICADO POR:
Ginnie B.
mayo 22, 2019
I really wanted to love this color system. Unfortunately, while the color was pretty good, it was way, way too harsh for my fine, naturally curly hair. I am experienced with home coloring, and followed all directions to the letter, including using a timer for knowing when to wash it out. It smelled very strongly of ammonia, and my hair felt strawlike with a persistent gummy coating when I was done. It has taken a LOT of TLC to get my hair back to feeling somewhat normal. The ends were not an exact match for the roots (roots had too much brown compared to the red ends). Sorry, but I didn’t love it at all.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ginnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
MEL E.
mayo 22, 2019
Color selected for me is way too dark & washes off easily.
PUBLICADO POR:
MEL E.
mayo 22, 2019
Color selected for me is way too dark, I was told it will be a "rich brown", there was no brown at all, it's black!!! This hair dye also washed off within 3 weeks even with the "tint rinse" & the shampoo & conditioner that I bought from eSalon. This is very disappointing, I have never been disappointed with any boxed hair dye that I bought from the store before, this is the first time ever that I became (extremely) unsatisfied by a hair dye . Save your $$ & just buy the ones at the store, it'll only cost you between $3- $6 for a good one.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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