Cancel my membership please. It's only been a week since I used it and my gray is already showing. I'm just going to buy the cheap stuff again. Thanks for letting me try it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rosemary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl M.
julio 1, 2019
Previous color
PUBLICADO POR:
Cheryl M.
julio 1, 2019
The color was much darker than the previous color and it did not cover the gray any better than the last one did!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cheryl- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jen W.
julio 1, 2019
Felt the first replaced batch was more the colour I wanted
PUBLICADO POR:
jen W.
julio 1, 2019
I felt this one left my hair duller than the previous colour
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kassandra S.
julio 1, 2019
Super upset
PUBLICADO POR:
Kassandra S.
julio 1, 2019
Sooo upset. Looked terrible. Spent $300 getting it fixed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kassandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna T.
julio 1, 2019
Darker than Anticipated
PUBLICADO POR:
Donna T.
julio 1, 2019
My hair came out much darker than I anticipated, or wanted it to be. I was looking for more of a summer color with more golden tones. I thought that where my highlights were, the color would be shaded differently than the areas where my hair was dark. It pretty much looks all the same color - much too dark. The overall feel of my hair was nice and soft after coloring it, but the color is nothing like I anticipated it being.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
molly A.
julio 1, 2019
Didn't cover gray as well
PUBLICADO POR:
molly A.
julio 1, 2019
The new bottle design wasn't very user friendly and it was difficult to get an even flow. Much better design before, also this time didn't cover the gray as well as in the past.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lee L S.
junio 30, 2019
OK but too strong an odor
PUBLICADO POR:
Lee L S.
junio 30, 2019
Have used other types of OTC and online order products and by far this collection has the strongest odor of ammonia over all the others. Color is good but just don't think can do this again as just too strong.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lee- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
PUBLICADO POR:
Victoria T.
junio 30, 2019
1 and done
PUBLICADO POR:
Victoria T.
junio 30, 2019
Didn’t cover the grey very well. Made my hair feel like plastic when I was done. Have since ordered from another company and was 100 times better. Sorry will not order again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Victoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
claudia A.
junio 30, 2019
This is not close to my natural color
PUBLICADO POR:
claudia A.
junio 30, 2019
I used this and it comes out too dark
Please help me choose a better option or tell me how I can lighten what I have currently in my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Claudia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
cassy C.
junio 30, 2019
Nice color
PUBLICADO POR:
cassy C.
junio 30, 2019
Love everythst comes in the box but the color isn’t covering my grays not sure what to do?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cassy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anita B.
junio 29, 2019
Not for me
PUBLICADO POR:
Anita B.
junio 29, 2019
Too much packaging, colour is brassy - that is probably my hair, leaves my hair unmanageable, doesn't last long.
It is all down to my hair. I am trying to cancel but that is quite a mission.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anita- Thank you for your feedback! We are so sorry to hear that our product and service have not met your expectations. We are always happy to work with you to adjust to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out!
PUBLICADO POR:
Cristina G.
junio 29, 2019
No good service
PUBLICADO POR:
Cristina G.
junio 29, 2019
It is too easy the dark colour, but for blonde colours you do not want send to me and tell me that I must go to a hairdresser. If you are good colourist is been supossed that you could make an ash blonde, but you do not want to sell to me. So bad and really disappointed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carianne K.
junio 29, 2019
Just like drugstore colours
PUBLICADO POR:
Carianne K.
junio 29, 2019
Very unhappy with product, I started with a light brassy blonde going to meduim blonde and specifically noted avoid brassiness in clour and my hair looks identical to what i started with. Not even a colour change at all, i still have the same light brassy blonde. I could've got the same thing at the drugstore for less money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debra H.
junio 29, 2019
Wrong color
PUBLICADO POR:
Debra H.
junio 29, 2019
I originally ordered a copper color. It came out more brownish then reddish as in picture! I reordered with the color suggest and got a dark brown instead of a reddish/copper!
I’m not sure I want to continue. The product felt good on my hair but the color is scary when I feel the color in the pictures do not match what is sent out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lydia K.
junio 29, 2019
dissapointed
PUBLICADO POR:
Lydia K.
junio 29, 2019
I realized that I needed med brown and requested to change color from light golden brown to med brown. I have silver and I wanted to cover the grey. you sent me the same Light golden brown. I try communicating with the company and still received the same color. DONE. I have two kits sitting at my house I am not going to use them.
Lydia
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MICHELLE B.
junio 29, 2019
Just so-so.
PUBLICADO POR:
MICHELLE B.
junio 29, 2019
This color does not seem significantly better than regular boxed home hair dye I have used in the past. I purchased the highlights kit and can't even tell I used it. There was no where near enough product for kit to be effective. Very disappointing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Danyell Z.
junio 29, 2019
I have had it on my head for 40 minutes and I see no change at all.
PUBLICADO POR:
Danyell Z.
junio 29, 2019
I have been dying my own hair for 20 years. I have dark blonde. I chose a light ash, 40 minutes in and no change in color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danyell- Thank you for reaching out! To determine your color results, we will need to see your hair once the processing is complete and the hair is washed and dried. We will be reaching out shortly to check in regarding your color results and goals. Thanks for choosing eSalon!
PUBLICADO POR:
Val P.
junio 28, 2019
Severe Chemical Burns
PUBLICADO POR:
Val P.
junio 28, 2019
Didn't use right away, waited til my hair needed coloring, which means I still have 2 unopened shipments. Unfortunately I loved this color, but got severe chemical burns from it. I tried to make arrangements to return my other unopened shipments, but was told they are not eligible, even though I got a severe reaction from it. Money wasted :-(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Val- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Emily C.
junio 28, 2019
Half in love.
PUBLICADO POR:
Emily C.
junio 28, 2019
I really do like the simplicity of this process and how I was able to apply myself. I am in love with the color chosen for me but I have one big problem with the results- my grays are still gray! I applied on them first, per the instructions. I don't have many but the placement of the ones I do have are visable with my hair up or down. One of the main reasons I wanted to change things up was to cover the grays. Sad that I still have them.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vikki W.
junio 28, 2019
Not me
PUBLICADO POR:
Vikki W.
junio 28, 2019
This color was way too dark for me. I wanted to keep some of my natural red but this color didn't do that :( but it is soft.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vikki- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Danielle S.
junio 28, 2019
Wrong color, drying, and not enough
PUBLICADO POR:
Danielle S.
junio 28, 2019
I specifically told them I hate violet reds and always use orange reds to color my hair. They sent me a violet red.
I went ahead and used the kit because I was out of time and out of options and I figured: a color I don’t love is better than the grown out mess I have.
WRONG! I ran out of color with 1/4 of my hair left to go. Half of my head is shaved and I ran out of color. I chose the longest hair option you can choose, knowing how much hair I have, and I still ran out of color.
This whole experience has been a nightmare.
The product is also incredibly drying and my hair has never felt so damaged after a color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly S.
junio 27, 2019
Terrible experience
PUBLICADO POR:
Kelly S.
junio 27, 2019
The first time I ordered my hair color, I followed their directions, when I went to wash out the dye, spots wouldn't come off leaving my scalp and hair sticky and dye coming off on my hands from me running my hands through it. I chalked it up as not scrubbing enough, I had long nails at the time and didn't want to break them. So, I jumped back into the shower with a scrub brush and scrubbed the shit outta my scalp. Didn't help. Over time as the dye faded and my hair grew, it worked itself out. The color turned out great and my hair was shiny and felt healthy so I ordered from them again. Dyed my hair yesterday, this time, my nails are short so I was able to scrub my scalp real good to get the dye out. As I'm relaxing I notice what happened last time, dye was stuck to my scalp and hair again, this time much worse. So jump in the shower and scrub with a brush and brought a comb with. Nothing. This stuff does not come off! I've been in the shower three times trying to scrub this hair dye out. I scrubbed so hard my scalp was bleeding. After doing this over an hour sobbing from hurt and frustration, I gave up. Never again with I put myself through this bullshit! I've never had this issue with box dye. I'll also fork out over 100 bucks going to an actual salon so I don't have to go through this again. I'm stuck with sticky nasty hair and my scalp hurts. Do not waste your time and sanity!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amanda B.
junio 27, 2019
Don't care for the color
PUBLICADO POR:
Amanda B.
junio 27, 2019
Easy to apply and easy instructions. But don't really like the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane L.
junio 27, 2019
I hate red!
PUBLICADO POR:
Jane L.
junio 27, 2019
My hair turned strawberry! I hate it!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jane- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carol C.
junio 27, 2019
Nothing intense about it
PUBLICADO POR:
Carol C.
junio 27, 2019
I was excited to try my new colour as I loved the idea of this. I am honestly so disappointed with the result. Intense copper i asked for is a boring Auburn. Nice shiny Auburn but there is not a hint of intense anything. In fact I get better results from a £4 or £5 box dye. Really hoped to be happy with this colour but unfortunately this will be the one and only purchase for me. I will upload my results to the pictures.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carol- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alice D.
junio 26, 2019
Very disappointed
PUBLICADO POR:
Alice D.
junio 26, 2019
Not happy at all
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Linda C.
junio 26, 2019
Just ok
PUBLICADO POR:
Linda C.
junio 26, 2019
I wanted medium brown and it actually turned my hair a reddish brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Connie G.
junio 26, 2019
Brassy
PUBLICADO POR:
Connie G.
junio 26, 2019
I dont like the color it is too yellow. I cant wait to change the color. My hair feels like straw now too.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma B.
junio 25, 2019
Formula change?
PUBLICADO POR:
Emma B.
junio 25, 2019
The past two formulas left my hair oily. As I was rinsing, dark chunks of color washed out. It took me 2 washings to get rid of that heavy oily feeling out of my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kate M.
junio 25, 2019
Not bad, but not great either
PUBLICADO POR:
Kate M.
junio 25, 2019
Still too golden. Not beige at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anita W.
junio 25, 2019
Custom Color Set-Fell a little Flat
PUBLICADO POR:
Anita W.
junio 25, 2019
The odor from the ammonia was nauseating. I actually worried about potential health risks because the odor was so strong. I opened all my windows and decided I would try one application before I decided either way. The color didn't have any shine. Unlike when I go into the salon for a semi-permanent color it was very flat and my hair didn't feel soft. I am not sure that I will continue with this product. I was very hopeful but unfortunately this fell flat for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise B.
junio 25, 2019
Missing Items
PUBLICADO POR:
Denise B.
junio 25, 2019
I have been using eSalon for quiet a while and have been very pleased with the product. My box includes instructions, "mixing bottle with cap", color, box with 2 pair of gloves, stain remover, stain guard, shampoo, and "conditioner". This recent purchase did not have all of the following. Upon opening the box, I immediately noticed that the mixing bottle did not have the top on it, and instead of a shampoo and condition, I received 2 shampoos. I truly enjoy using the shampoo and conditioner because it makes my hair feel and smell amazing, but I was not able to use it this time due to not having it in the box. I am glad that I did clean and save a bottle from a previous order and was able to use the top from the other bottle. I am sure this must have been an oversight/packing error and just wanted to make you aware of the issues that I had with this recent order.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- We’re so sorry to hear that you recent order arrived missing these items! Please keep your eye out for an email from us. We will be reaching out shortly to make this right!
PUBLICADO POR:
Julie P.
junio 25, 2019
The color is way too brown
PUBLICADO POR:
Julie P.
junio 25, 2019
Everything arrived nicely packaged and fast! But the color is not even close to the chart. It is more chestnut with copper highlights. I am so disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ann S.
junio 25, 2019
Hair color turned out terrible
PUBLICADO POR:
Ann S.
junio 25, 2019
I ordered what it was supposed to be medium blond with a few copper highlights in it and my hair turned out dark Auburn. Completely opposite of what I was looking for. And if a person compared it to the picture I picked out the color I picked out is like night and day. Completely completely different. I am completely dissatisfied with this I look terrible! I won't be getting this again! The people were really nice and answered all my questions in the beginning. But they have you go through and answer a bunch of questions so they can get an idea what you are looking for and have you pick out a color that you want. I went through all of that and ended up with something completely opposite of what I chose. I absolutely hate it!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ann- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sarah F.
junio 25, 2019
Far too red for me
PUBLICADO POR:
sarah F.
junio 25, 2019
Far too red for me
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
junio 25, 2019
Not the same
PUBLICADO POR:
Amy S.
junio 25, 2019
I had a great color the first time I ordered but the second time is way darker. Not the same. I’m FURIOUS. I want blonde hair, not light brown and this color has set me back in my hair color goals. I can’t bleach it because of prior damage and I don’t know what to do.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marta K.
junio 24, 2019
My color is way too dark, the ends look black!
PUBLICADO POR:
Marta K.
junio 24, 2019
My color is way too dark, the ends look black!~What am I suppose to do now?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marta- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jill V.
junio 24, 2019
Not quite my color
PUBLICADO POR:
Jill V.
junio 24, 2019
I finally used my color kit. It has good instructions, & I think the product is good. I wanted to cover my gray hair mostly, but didn't want to darken my natural color. I am somewhat disappointed that my med blonde turned out too dark -- almost brown. I don't want this color again. I guess I'm not med. blonde, but lighter. Hope we can get it right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jill- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brittany B.
junio 24, 2019
Horrible color!
PUBLICADO POR:
Brittany B.
junio 24, 2019
I followed the directions, I watched the video and I hate it. It barely covered the dye I had in from 4 months ago. And it was a lighter color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brittany- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie A.
junio 24, 2019
Still WAY too dark..
PUBLICADO POR:
Stephanie A.
junio 24, 2019
This is my 2nd time using eSalon and both times I have hated my color. It didn't come out AT ALL the way I was expecting it to. I didn't want to write a semi-negative review from just 1 use..so I decided to wait for my "adjusted" color after consulting with my colorist through my account. Didn't help at all. Very disappointed. I wanted SO badly to like this. The only EXTREMELY POSITIVE thing I have to mention (which is why I gave it as many stars as I did) is how well it covers my grays.. If I could ever get the color I really wanted, I'd have zero issue using eSalon. An additional comment, which really has nothing to do with eSalon but just home color in general... It is much harder to do the color yourself than some will lead you to believe, especially if you have very long hair like mine. I'd always suggest to have a handy helper who doesn't mind giving extra arms (yours WILL get tired) and eyes to make sure no area is missed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Frances W.
junio 23, 2019
Not what expected
PUBLICADO POR:
Frances W.
junio 23, 2019
Colour too dark
Awaiting new order to brighten up hair or highlights
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gemma F.
junio 23, 2019
Hair dye chemicals
PUBLICADO POR:
Gemma F.
junio 23, 2019
This is the 3rd time ordering, the smell is so intense. I dont know if you have changed the ingredients but I dyed my hair 2 days ago and twice I felt the chemicals actually burn inside my nostrils. Since then I have the most severe migraine. It actually feels like my brain is throbbing. I am never someone that suffers with headaches and the grey coverage is definitely not worth this pain! It's pretty worrying to think what is inside this dye to have my body react in this way. I definitely will not be purchasing this again for the sake of my health.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gemma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanette L.
junio 23, 2019
WAY TOO DARK!
PUBLICADO POR:
Jeanette L.
junio 23, 2019
I don't know why but this time my hair turned out almost black!! I hate it, it's supposed to be a red/brown mixture. OMG, I am so unhappy I may have to cancel my order!! What can I do??????????
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberlee L.
junio 23, 2019
Reached out about color mess up and never heard back
PUBLICADO POR:
Kimberlee L.
junio 23, 2019
My first ever order and I love the packaging and fast shipping, however, I ordered a brown with copper tones and the color took beautifully at my roots but left the ends discolored and with a purplish tint. My hair looks multiple colors and I can't even wear it down. I emailed the woman who mixed my color with attached photos of the complete color difference between the ends and roots. I never received anything back, she just attached the photos I sent to my account.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberlee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debbie V.
junio 23, 2019
Do not like the color at all
PUBLICADO POR:
Debbie V.
junio 23, 2019
Please cancel any future orders. I can get a color I like 100% better for a lot less....thanks but CANCEL
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rebekah M.
junio 22, 2019
Never as bright as I'm hoping
PUBLICADO POR:
Rebekah M.
junio 22, 2019
I have adjusted my color a few different times and I can never get the proper colour I'm looking for. It doesn't even really stay for that long, even when I use the special shampoos and conditioners.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebekah- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
PUBLICADO POR:
Peggy H.
junio 22, 2019
Didn’t like
PUBLICADO POR:
Peggy H.
junio 22, 2019
The color was awful. I ordered what I always order elsewhere but turned my hair black black black!!! I wanted brown. A pretty brown like your pictures showed. Also turned my hair straw like. Even with several washes & conditioning still straw like. Will not use you again. Cancel everything.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Peggy- Thank you for reaching out! We are sorry to hear that your color came out darker than you were expecting and that it did not meet your expectations. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
June M.
junio 21, 2019
Still searching for the exact color really like the service and stubborn grays s
PUBLICADO POR:
June M.
junio 21, 2019
Overall product satisfaction is ok still need to find that exact color
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
June - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Keila W.
junio 21, 2019
Light Blond
PUBLICADO POR:
Keila W.
junio 21, 2019
The colour is a little too golden for my liking but not bad. I really wish the smell wasn't so awful though. It's terrible.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Keila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shannon P.
junio 21, 2019
haven't used. wanted to find out how to return, wanted to go lighter for summer.
PUBLICADO POR:
Shannon P.
junio 21, 2019
i was on vacation the weekend all the emails came before color got sent!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne F.
junio 20, 2019
Gray still there!
PUBLICADO POR:
Roxanne F.
junio 20, 2019
I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Roxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tamra S.
junio 20, 2019
Not consistent
PUBLICADO POR:
Tamra S.
junio 20, 2019
Color was different all three times and no customer support. Overpriced for the quality
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tamra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lyndsey C.
junio 20, 2019
Way too dark!
PUBLICADO POR:
Lyndsey C.
junio 20, 2019
My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Maryellen H.
junio 20, 2019
Review on my recent purchase.
PUBLICADO POR:
Maryellen H.
junio 20, 2019
I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nisha S.
junio 20, 2019
Color is off
PUBLICADO POR:
Nisha S.
junio 20, 2019
I requested an adjustment in the color from the past one and it’s just as dark if not darker than three last color. It’s much darker than my natural hair color. I hate it and am going to have to get it adjusted professionally.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nisha - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MaryBeth R.
junio 20, 2019
Faded
PUBLICADO POR:
MaryBeth R.
junio 20, 2019
Not happy, no longer want any further shipments
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
MaryBeth - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Vicki R.
junio 19, 2019
I have LOVED esalon up to this time.
PUBLICADO POR:
Vicki R.
junio 19, 2019
I have had perfect success with esalon to date but the color give me was a little darker than I like so I asked them to make it a little lighter. Problem is, it is not covering the gray as well. Maybe something was wrong with this batch, I will try again but am very disappointed with the lighter shade. I can barely tell the difference other than the gray still showing through some (not all, it did cover a lot of it).
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PUBLICADO POR:
Carrie N.
junio 19, 2019
Worked ok....
PUBLICADO POR:
Carrie N.
junio 19, 2019
The packaging was super nice and I was impressed at first glance. The first bottle was a bit dark, and the second didn't cover grays as well as I hoped. I hope the next bottle I get with adjustments requested will be better for me since this site isn't allowing me to 'turn off' my auto ship plan!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carrie- We’re so sorry to hear that you were disappointed by the results of your color application. With your order, 2 formulations were sent that were intended to be used on different parts of your hair in the same application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MrszT
junio 19, 2019
Dark Blonde turned Dark Red-Brown - UGH!
PUBLICADO POR:
MrszT
junio 19, 2019
After detailing i hadnt colored my hair in many years but remembered i had alot of red tones resulting previously, the colorist made a special potion just for me. I wAs excited to try it and then horrified at the result. I sent her a pic to show her. Surely she can fix this.
Oh no. She wants me to go buy color remover and pull all the color from my hair and send another pic before she will even ship out a replacement color. So im supposed to go to work with yellow hair from the removal? Oh no.
I said give me a refund and cancel my membership if that is the customer service i receive.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
MrszT- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie W.
junio 19, 2019
Was great... until I washed my hair
PUBLICADO POR:
Stephanie W.
junio 19, 2019
Colour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Judith P.
junio 19, 2019
Too RED!
PUBLICADO POR:
Judith P.
junio 19, 2019
Too much red, had to tone it down!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Judith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Monette D.
junio 19, 2019
Dye didn’t color my gray hair well/didn’t order another one
PUBLICADO POR:
Monette D.
junio 19, 2019
When I used the dye it didn’t cover all my gray hair. The color is supposed to be dark brown with purple but I couldn’t see the purple at all.
To add insult to injury, they send me another one that I didn’t order. I called to clarify. They told me to return it and they will refund me. Unfortunately, I still haven’t received my refund.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Monette - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your most recent order, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kristi B.
junio 19, 2019
Poor gray coverage
PUBLICADO POR:
Kristi B.
junio 19, 2019
Will not address my gray. This was my 2nd application. Doesn't penetrate the gray.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that your colorist has reviewed your comments and made the necessary adjustments to better suit your needs. We have also credited your account with one complimentary hair color credit per our Satisfaction Guarantee. We look forward to your feedback.
PUBLICADO POR:
Jeanette M.
junio 19, 2019
Wrong color.
PUBLICADO POR:
Jeanette M.
junio 19, 2019
My color turned out way darker then I thought.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jeannette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution.
PUBLICADO POR:
Kimberly W.
junio 18, 2019
Worst color ever.
PUBLICADO POR:
Kimberly W.
junio 18, 2019
1st color great dark blonde. 2 color went dark red, I complained so sent 3rd color. It went bright red. I complained so got sent a toning mask. It took out every blond highlight that was left and went an even horrible color. Will never use your product again. It cost to much to fix my hair after your product was used.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Petronila M.
junio 18, 2019
Too Dark & Allergy
PUBLICADO POR:
Petronila M.
junio 18, 2019
I purchased the dark brown color & yet it came out pitch black. Then after a day, I started to develop an allergic reaction. I’ve used numerous hair dyes in the past & have never had an allergy to any of them. Unfortunately, I now have itchy red bumps along my hairline and ear, and also some elsewhere on the scalp. I’m not completely sure if this was cause by the dye, the stain guard, or a combination. If anyone else has had a similar reaction, I would love to know your solution.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Petronila- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Lori P.
junio 17, 2019
Color washes out immediately.
PUBLICADO POR:
Lori P.
junio 17, 2019
Followed all directions. Color washed out almost all the way after one wash. Then all the way after second wash.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tan V.
junio 17, 2019
Color not as expected
PUBLICADO POR:
Tan V.
junio 17, 2019
The color end result was absolutely not as expected. Total disaster!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Constance S.
junio 17, 2019
gray coverage
PUBLICADO POR:
Constance S.
junio 17, 2019
After following instructions I was disappointed to find some grey hair was still there. I would like to cancel my membership.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Constance- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Malena R.
junio 17, 2019
Not for me
PUBLICADO POR:
Malena R.
junio 17, 2019
This is not easy if you have long hair. The hole in the color bottle was too small. The odor is really over powering. If you are scent sensitive like me stay away from this product. Color was nice but not strong enough for the gray.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Malena- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us. We will be reaching out to you shortly!
PUBLICADO POR:
Suzanna E.
junio 17, 2019
Didn't work
PUBLICADO POR:
Suzanna E.
junio 17, 2019
Color did not cover my grays
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Suzanna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Harriet K.
junio 17, 2019
TOO dark and no response to my complaint
PUBLICADO POR:
Harriet K.
junio 17, 2019
My hair color was almost black (I have been light auburn for 20 years). I look like a ghost. I sent in a complaint 2 weeks ago and have not heard one word. Terrible customer service.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Harriet- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Angie T.
junio 17, 2019
The color is still too dark. I can’t stand it!
PUBLICADO POR:
Angie T.
junio 17, 2019
I can’t stand the color. The only positive thing is that the color leaves my hair very smooth and shiny. You get ⭐️⭐️⭐️for that!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kathy V.
junio 17, 2019
Custom color at your door
PUBLICADO POR:
Kathy V.
junio 17, 2019
I like having my custom color delivered right to my door. The color seems to fade to a brassy color, something I always have trouble with. Not ready to go grey yet though.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathy- Thank you for reaching out to us here at eSalon! We are always happy to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you soon!
PUBLICADO POR:
Cynthia J.
junio 17, 2019
Not what I wanted
PUBLICADO POR:
Cynthia J.
junio 17, 2019
I was looking for a bright color. This is VERY dark and barely red at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Monique C.
junio 16, 2019
Hair feels horrible
PUBLICADO POR:
Monique C.
junio 16, 2019
I really do not like how my hair feels after using the product. I issued the shampoo and conditioner supplied and it just feels awful. It almost feels like damaged hair and it dried dry and like their is product still on it. I have used home dyes before so know how to completely remove all trace of dye. The colour is a little brassy at the roots which has also disappointed me as especially mentioned that I needed to avoid that so deliberately chose an Ash colour. I will not use this again, so unhappy I think it will take ages for my hair to feel good again
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monique- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia J.
junio 16, 2019
Asked for Light Strawberry Blonde and Got Dark Red and Ends are Still Blonde!
PUBLICADO POR:
Patricia J.
junio 16, 2019
Exactly. Texture good but the rest not!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther C.
junio 16, 2019
No where near my desired color
PUBLICADO POR:
Esther C.
junio 16, 2019
I was so excited to see a site that customizes my own hair dye...but when I colored my hair it came out so much darker than what I had wanted. I think a boxed hair dye would've done a better job and definitely would've been cheaper!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Esther- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Annette K.
junio 16, 2019
I like the color
PUBLICADO POR:
Annette K.
junio 16, 2019
the color is good maybe a little dark the problem is the color reminds me of a a stain color we put on the greasy stuff to protect the skin but it still stained it .could not get it off for days i had it done at a salon so i licensed hair dresser did the work Annette
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Annette- Thank you for your feedback! We are always happy to adjust your color to better suit your needs based on your feedback.We will be reaching out shortly via email to further discuss any concerns. We looks forward to working with you!
PUBLICADO POR:
Keasha B.
junio 15, 2019
Bad Business!!!!
PUBLICADO POR:
Keasha B.
junio 15, 2019
The fact that you have raised your shipping costs I'm no longer interest in your product. I will try the new company, and see what they have to offer. Shane on you!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Keasha- Thank you for your feedback! We strive to provide excellent service for each of our clients, and we will be reaching out shortly to help resolve any concerns. We look forward to speaking with you!
PUBLICADO POR:
Linda M.
junio 15, 2019
Hated it
PUBLICADO POR:
Linda M.
junio 15, 2019
I hate the color it turned my hair a very very bright orange. I had to wear a wig for two weeks until i could go to my hair stylist to put a rinse on my hair to tone it down. I hate it and i am not interested in the color. I decided to just let my hair grey naturally.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura R.
junio 15, 2019
What happened to the shampoo?
PUBLICADO POR:
Laura R.
junio 15, 2019
I colored my hair as normal but noticed that the shampoo didn’t lather as normal. 🤷🏻♀️ When I dried my hair, I realized that the shampoo did really clean my hair. If this is a new formula, please let me know so I can know to throw it away when I receive my next color kit. ☹️
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
PUBLICADO POR:
Nicole D.
junio 14, 2019
colour not what I ordered/expected
PUBLICADO POR:
Nicole D.
junio 14, 2019
Hair came out much darker than I wanted. Went to the trouble of lightening in a salon (at significant cost) only to have it undone by a bad colour formula. Now I don’t know how to go light again without going back to a costly salon
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
KRISTIN C.
junio 14, 2019
Not happy
PUBLICADO POR:
KRISTIN C.
junio 14, 2019
I ordered this color to be able to have violet color in my hair...theres none. Not even in the sunlight. I wasn't looking for straight brown hair, but that's what I'm stuck with.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jodi M.
junio 14, 2019
changed the colour
PUBLICADO POR:
Jodi M.
junio 14, 2019
I asked for caramel blonde and I guess the colourist thought I was wrong and sent me a gross dark red/purple colour! had to pay $200 to get my hair fixed by a professional!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jodi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lian L.
junio 14, 2019
Custom colour set
PUBLICADO POR:
Lian L.
junio 14, 2019
This is my third order. The first order was excellent with covering greys although a little too dark in tone. The second order was horribly darker and I was upset as I requested a lighter shade which was not possible as they were afraid that my roots would go orange in colour, so I was sent the same tonality that had to be applied to the roots only. I followed the instructions, but upon washing the product out not only I was left with a horrible waxy residue; I was darker in shade all over. The third time, it seems I’ve been given a slightly lighter shade, my hair is still wet so I don’t know how it will turn out, however, a horrible waxy residue is left on my hair. It’s sticky and greasy and the last time it took three days to wash out. I’ve put my next order on hold for the moment. The product gives good coverage for greys, but the waxy reoccurrence is not appealing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lian- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
PUBLICADO POR:
Cherie
junio 13, 2019
Horrible
PUBLICADO POR:
Cherie
junio 13, 2019
The color wasn’t even close to what I chose. It was supposed to be dark blonde but it was more like dark brown. Not even close to the picture I chose.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cherie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Brandy S.
junio 13, 2019
It covered grey better
PUBLICADO POR:
Brandy S.
junio 13, 2019
Covered grey better but after this time it made may hair too black
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Brandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mandy T.
junio 13, 2019
eSalon Color turns my hair Red
PUBLICADO POR:
Mandy T.
junio 13, 2019
I tried eSalon because I’m on meds for RA & since taking them every brand of dark blonde boxed color turns my hair Red! I thought eSalon would work because When I go to the salon my hair turns out just like I want it. So I figured if eSalon colors custom made for me & it’s from a Salon then I should get Salon results, Right?? Nope... first 2 eSalon orders turned my hair Red! I tried to cancel but they offered to change my color at no charge but even the new color turned out Red! Thankfully I had ordered their highlights, which are great & I did Balayage & it hid a lot of the Red!
I did cancel my color order because If I want color that turns my hair Red I can go to Walmart.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mandy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mary C M.
junio 13, 2019
Not Exactly
PUBLICADO POR:
Mary C M.
junio 13, 2019
After some back and forth with the stylist, I was hoping for more for the "natural blonde" displayed on the site...What I got appears to have more red tones, than blonde. I'd be happy to send a pic. It was simple to use, but the odor was quite strong and it did leave my hair with a healthy shine.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jeannette M.
junio 13, 2019
I want to cancel, not happy with the color
PUBLICADO POR:
Jeannette M.
junio 13, 2019
Didn't change my hair color at all and was difficult to rinse out.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jeannette - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Mireya B.
junio 13, 2019
No like it
PUBLICADO POR:
Mireya B.
junio 13, 2019
I do not paint the root well and I do not have a lot of color at 2 weeks it was made Brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mireya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie F.
junio 13, 2019
Something new
PUBLICADO POR:
Melanie F.
junio 13, 2019
I'd like to change n start my choices over
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne A.
junio 13, 2019
Color dull
PUBLICADO POR:
Yvonne A.
junio 13, 2019
Not enough gold as requested. Cancel future orders
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Yvonne - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We can confirm, per your request, your account has been canceled, so you’ll no longer receive automatic orders from us.We truly appreciate your feedback.
PUBLICADO POR:
GerriK
junio 12, 2019
Color faded
PUBLICADO POR:
GerriK
junio 12, 2019
I had such high hopes for this product. I chose medium brown and although the color was lovely in the beginning, it began to fade after the second shampoo, even though I used the color shampoo and conditioner that was provided in the kit.
I will not be ordering again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gerri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Felicia M.
junio 12, 2019
Didn’t like the products
PUBLICADO POR:
Felicia M.
junio 12, 2019
Color continuously way darker than desired. Makes my hair feel horrible, dried out and snarly. Coverage doesn’t last any longer than the store color I was using before and went back to. Very disappointed with this subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Felicia- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy R.
junio 12, 2019
Do Not Like
PUBLICADO POR:
Peggy R.
junio 12, 2019
I do not like your product. I expected full coverage and a beautiful color. The color I received is very red and less superior to salon color. I have very fine and delicate hair and prefer to go back to my colorist at the salon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Peggy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your account concerns. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah D.
junio 12, 2019
Yikes
PUBLICADO POR:
Sarah D.
junio 12, 2019
This might be my own fault, but I asked for my color to not be so red and instead my hair looks reddish green... I had to go to the salon to get it fixed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caroline C.
junio 11, 2019
I asked for lighter, when done, my hair was almost black again.
PUBLICADO POR:
Caroline C.
junio 11, 2019
The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Caroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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