hi
the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Natalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine F.
julio 22, 2019
Uncooperative Customer Service
PUBLICADO POR:
Christine F.
julio 22, 2019
I have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee."
I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tracy M.
julio 22, 2019
Nice color with a burn
PUBLICADO POR:
Tracy M.
julio 22, 2019
I like the hair color but it slightly burns my scalp and my hair is slightly dryer than dyes I have used bought at the store. Might not be good for women over the age of 50. Also, nowhere on the site to cancel order!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- We are so sorry to hear that you have experienced sensitivity after using our color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to better suit your needs! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cindy C.
julio 22, 2019
Horrible color
PUBLICADO POR:
Cindy C.
julio 22, 2019
I am finally getting a small refund!!! Seriously, I had to g around for days with that horrible color! Kept getting emails type above the line what a joke!! I even sent a.picture of how ridiculous my hair looked!! Then weeks after I finally get a small refund I am so upset I really thought that I would get great service with this company...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leah D.
julio 21, 2019
Complete waste of time and money
PUBLICADO POR:
Leah D.
julio 21, 2019
Dye was supposed to be a coppery/ auburn colour. It’s a slightly darker brown with a reddish tint. Not at all happy and completely pointless purchase.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Leah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lanny F.
julio 21, 2019
More gold than ash
PUBLICADO POR:
Lanny F.
julio 21, 2019
My hair is a little softer using this kit, but the color overall was way more golden than I wanted and the kit was over packaged and wasteful. I already have what I need for coloring at home. Maybe put an option for full kit or color and developer only?
I understand that you want to protect the content of the package during shipping, but the box could easily be half the size and there's hardly any need for all the plastic anymore, look at what Lush has done! I'm going to cancel and keep trying to find more eco-friendly products out there.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lanny- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. If you'd like to discuss reformulation options, please reach out to us at [email protected] or give us a call to consult with one of licensed colorists. We are always happy to help!
PUBLICADO POR:
Larue R.
julio 21, 2019
Horrible
PUBLICADO POR:
Larue R.
julio 21, 2019
Thought I would give this a try..... just plain horrible. I could go and purchase my own as I’m cosmetologist. Aveda trained... This is the worst product I have ever used.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Larue- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberly P.
julio 20, 2019
Upsetting
PUBLICADO POR:
Kimberly P.
julio 20, 2019
It isn't at all the color I expected. I was trying to attain my original color and what I got was a dull mahogany/pink. It has no shine or luster at all and it is a brassy pinkish red. It doesn't look like me at all and my coloring doesn't match my new hair. I am trying to work with a colorist to correct the problem. They are very open to trying to help me correct this, I just hope it doesn't ruin my hair!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yeli V.
julio 20, 2019
Color did not take! My roots are a noticeably different shade!
PUBLICADO POR:
Yeli V.
julio 20, 2019
Extremely disappointed. My hair looks almost exactly like my natural hair color while the rest is the color provided in my last box. I followed instructions to the letter and enlisted help. I have an activity on Monday and my hair is a hot mess. Please cancel my subscription. Turned out more expensive, not at all cost effective for me. Now that I will have to visit a salon to correct it. Completely dissatisfied with the turn out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Yeli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bobbi C.
julio 20, 2019
Not enough Ash
PUBLICADO POR:
Bobbi C.
julio 20, 2019
My hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kim R.
julio 20, 2019
Color was not I was told
PUBLICADO POR:
Kim R.
julio 20, 2019
Was so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa P.
julio 20, 2019
Why did product change??
PUBLICADO POR:
Lisa P.
julio 20, 2019
I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!??
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jackie P.
julio 19, 2019
Doesn’t cover my grays
PUBLICADO POR:
Jackie P.
julio 19, 2019
Followed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laura R.
julio 19, 2019
Same color.
PUBLICADO POR:
Laura R.
julio 19, 2019
I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals.
PUBLICADO POR:
Lisa C.
julio 19, 2019
I loved the whole presentation of the product..classy...but..
PUBLICADO POR:
Lisa C.
julio 19, 2019
Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage.
They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica C.
julio 19, 2019
sent wrong color
PUBLICADO POR:
Monica C.
julio 19, 2019
My color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Michaela T.
julio 18, 2019
I do not like your product, do not send any more.
PUBLICADO POR:
Michaela T.
julio 18, 2019
I do not like your product, do not send any more.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michaela - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane A M.
julio 18, 2019
Made Hair so dry
PUBLICADO POR:
Jane A M.
julio 18, 2019
Don’t think this is the right product for me. I rinsed out the color and my hair felt like straw. I used the conditioner, but it was still dry. The color itself was good.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cristina P.
julio 18, 2019
Never lost so much hair...
PUBLICADO POR:
Cristina P.
julio 18, 2019
Positive: The final result is good, good gray coverage.
Negative: I didn’t find easy to apply in the back of my head.
The product irritated my eyes when I was blending the color, I had to skip this step because the smell was so strong it was hard to breathe.
But the worst part was the amount of hair I lost. 4x more than I usually lose when I dye my hair.
Overall I wouldn’t recommend this product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristina - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Mari V.
julio 18, 2019
Wanted to love it.
PUBLICADO POR:
Mari V.
julio 18, 2019
Three different purchases and my hair never looked like the color I selected. First not enough gray coverage then too red and finally too black.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Mari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nelia R.
julio 17, 2019
Great colour
PUBLICADO POR:
Nelia R.
julio 17, 2019
The colour is great, but it doesn't last on grey hair. It covers well for a week, but then the grey start showing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nelia- Thank you for reaching out to us here at eSalon! We are sorry to hear that the color is not lasting as long as you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss regrowth and your color needs. We look forward to speaking with you!
PUBLICADO POR:
Debra R.
julio 17, 2019
Has anyone really tried this?
PUBLICADO POR:
Debra R.
julio 17, 2019
I wonder if the person who wrote the instructions has actually gone through these steps. The product is more fluid than other hair color products, requiring me to cover every inch of my bathroom to prevent drops of color flying everywhere- walls, the toilet tank, window sill, etc. The packages are impossible to open without a scissors, particularly the small packets Then try it with wet hands. And have you ever tried to put water from the shower into that small bottle? Can't use the sink, because it is covered up to protect the counter and walls from the dye!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debra- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please feel free to reach out to [email protected] if you need any application tips or tricks. Our team is always happy to help. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carolyn D.
julio 17, 2019
Orange hair
PUBLICADO POR:
Carolyn D.
julio 17, 2019
hair came out orange!!! Bad results
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
David K.
julio 17, 2019
Disappointed
PUBLICADO POR:
David K.
julio 17, 2019
Came out darker then wanted. Instead of come a shade or two closer to my natural color it was darker then original color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
David - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Wendy Faye A.
julio 17, 2019
dark ASH (ASH) blonde
PUBLICADO POR:
Wendy Faye A.
julio 17, 2019
Supposed 2 b dark ASH blonde, came out dark strawberry blonde-where's the ash??? customer service said they would help, still waiting. If I wanted red in my hair color I would have bought it OTC.
Great coloring, WRONG COLOR. The auto ship is a great idea.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
diane Q.
julio 16, 2019
The new formula on the highlights was terrible
PUBLICADO POR:
diane Q.
julio 16, 2019
The adjustment made for this order of my highlights was terrible. it was bright orange, brassy and was supposed to be lighter blond. Completely wrong for my skin tone. The color was so bad that I had to use and waste my root color that I planned to use 2 weeks from now to cover up the highlights. A waste of money. i have informed the colorist to go back to the prior formula. I would like a free replacement of my root color I had to use to correct this mistake. Where do i request this?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Diane- Thank you for your feedback. We apologize for the disappointing experience you had with your LightSet application. We're always looking to improve our service and products, and truly value everything our clients say. We will be reaching out shortly to further discuss your color. Thanks for reaching out!
PUBLICADO POR:
Debbie D.
julio 16, 2019
Don’t like the color
PUBLICADO POR:
Debbie D.
julio 16, 2019
The color is too light for my hair. Normally I use a high end product to color my guy and it is a lot less expensive that your hair color. Therefore I am trying to cancel this subscription but cannot find a way to do so other than call. This is a high inconvenience for me. When I joined I was told I could cancel any time but I am having a difficult time doing so. Please just cancel my subscription. I will try to call later unless you are able to do so through this. I did not like the color you sent me. I use 10 volume but I feel like it was more than that as my roots came out so light. Usually my dye blends in great with my hair and doesn’t make my roots light. It just doesn’t work for me. I use Matrix dye but I figure I’d try ur dye. Sorry it’s not for me. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie-- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah W.
julio 15, 2019
Wish it did a better job on grey
PUBLICADO POR:
Sarah W.
julio 15, 2019
Doesn't cover gray quite as well as I'd like
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elyse G.
julio 14, 2019
Grays showed through quickly!
PUBLICADO POR:
Elyse G.
julio 14, 2019
Normally dye my hair every 3 months. I am 5 weeks out from my dye job end my grays were completely viable and were pretty visible by week 2. Color is beautiful but lacked gray coverage needed.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Elyse- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs.
PUBLICADO POR:
Barbara J.
julio 14, 2019
Does not hold up
PUBLICADO POR:
Barbara J.
julio 14, 2019
Does not hold the color at roots. Roots were very noticeable within 5 days after coloring my hair. I did follow directions.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Barbara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jill L.
julio 14, 2019
Didn’t cover grays
PUBLICADO POR:
Jill L.
julio 14, 2019
Only colored my ends. Still have grays and that’s why I tried it. Not satisfied at all!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jill- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Heather G.
julio 14, 2019
It just made me sad.
PUBLICADO POR:
Heather G.
julio 14, 2019
The picture of the color was a beautiful dark brown with a strong purple tone. I followed the instructions exactly, and my hair is nowhere near the correct color. It’s a light chocolate at the roots and no purple or red undertones anywhere else. Hoping there’s something we can do to fix this cold because I’m not happy with it at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Heather- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie G.
julio 13, 2019
Disappointed
PUBLICADO POR:
Julie G.
julio 13, 2019
Very disappointed with this product. I'm an ex hairdresser and I followed the instructions to the letter. However it has left my hair in the worst condition ever
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janina G.
julio 13, 2019
Werbung besser als die Farbe
PUBLICADO POR:
Janina G.
julio 13, 2019
Hallo ich habe gerade meine Haare gefärbt und kann keinen Unterschied zu der Farbe aus der Drogerie erkennen. Ich habe immer noch einen rotstich, den ich mir ja eigentlich erhofft hatte entfernen zu können. Die Deckkraft ist jetzt auch nicht wesentlich höher als bei herkömmlichen Produkten. Alles in allem bin ich enttäuscht über die Farbe. Dafür das man sie extra auf meine Bedürfnisse angepasst hat. Sehr schade.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Janina - Es tut uns leid zu hören, das Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden sind. Wir stehen immer hinter unserer eSalon Farbzufriedenheit Garantie und wir werden mit Ihnen zusammen arbeiten um Ihre Haarziele zu erreichen. Halten Sie bitte Ausschau nach einer E-mail mit den nächsten Schritten. Wir wissen Ihr Feedback sehr zu schätzen.
PUBLICADO POR:
Patricia E.
julio 13, 2019
I thought this would be nice.
PUBLICADO POR:
Patricia E.
julio 13, 2019
When I read about this , I thought to myself" that's nice to have your color delivered to your house. No more waiting til your roots show to update my color.Because I didn't get a chance to go to the store, or like most times. I just didn't want to go,being lazy. But unfortunately, your product died very early and I had to purchase my color at Sally's. Which I paid less then half the price of your product. So even though it's a great idea,I will continue going to the store . But thanks
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Patricia- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. Please feel free to give us a call or email [email protected] if you have any questions or need any assistance. We are always happy to help.Thanks for reaching out!
PUBLICADO POR:
Shenan M.
julio 13, 2019
It's okay
PUBLICADO POR:
Shenan M.
julio 13, 2019
im not impressed how my color came out. i was expecting an all over color 3 dimensional and the gave me a root kit which really didn't change my hair yes you can see a difference in my roots but i don't love it or like it. i feel i getting better results doing it myself as i have always done.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shenan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Amy S.
julio 13, 2019
Not quite right
PUBLICADO POR:
Amy S.
julio 13, 2019
The color was darker than I wanted. Not enough highlights vs. My regular product. Initially unaware it was an automatic delivery, which is most likely my error. But each delivery cost more than I am willing into pay and the color is not correct.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amber K.
julio 13, 2019
It was too dark
PUBLICADO POR:
Amber K.
julio 13, 2019
I wanted to touch up my blonde highlights and what I was sent ended up the same or darker than my roots. I paid and put in the time to look exactly the same as I did before I did my roots.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Amber- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lauren K.
julio 12, 2019
Disappointed
PUBLICADO POR:
Lauren K.
julio 12, 2019
This is my third attempt with ESalon. The first time I wasn't pleased but fully accept this was issues with my selections. I fed back and alterations were made and I was delighted. I died my hair last week, the day before going on holiday as I was now confident we had it right. However I was wrong, yes my roots were no longer dark but my hair did not have the brightness and vibrancy of the previous colouring. Surely it should be the same each time, the information in the sheet was correct but I knew looking at the bottle when mixed up it was not going to be what I wanted. I do not think I will be continuing purchasing here. It isn't expensive if you achieve the desired colour but it is expensive to be disappointed.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
dolly D.
julio 12, 2019
Color
PUBLICADO POR:
dolly D.
julio 12, 2019
I wrote to you yesterday about the color still being as dark as before and thought it would b lighter. I asked about getting some highlight to Mayb lighten it up. Can I do that? Would need a lighter brown.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Dolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dena C.
julio 12, 2019
Don’t bother for reds
PUBLICADO POR:
Dena C.
julio 12, 2019
Even after working with your team for multiple months, this brand has not been able to formulate a red which doesn’t fade almost immediately, and have a brassy tone to it. So disappointed!!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Dena - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn S.
julio 12, 2019
It washed right out and did not cover my gray
PUBLICADO POR:
Dawn S.
julio 12, 2019
It washed right out and did not cover my gray
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elsa W.
julio 12, 2019
Unsatisfied customer
PUBLICADO POR:
Elsa W.
julio 12, 2019
This hair color is never even, roots always a completely different color, and yes, I followed directions.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Elsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
VANESSA H.
julio 12, 2019
Colour not light brown
PUBLICADO POR:
VANESSA H.
julio 12, 2019
I recently had my first esalon delivery and requested a light brown. Unfortunately the result is a red/brown with my grey a light orange. As much as this may be customised there are not enough colour swatches to choose from to obtain you desired colour. Although I know the colour can be adjusted in future orders I don't really want to take the chance.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Vanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maya D.
julio 11, 2019
Do not like.
PUBLICADO POR:
Maya D.
julio 11, 2019
I tried once, and I hated the color, delivery was too long, and the process was difficult. Never will order again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camilla W.
julio 11, 2019
Extremely brassy and highly unattractive
PUBLICADO POR:
Camilla W.
julio 11, 2019
The color I received is absolutely awful. The “natural” golden toned dark blond is a hideous, brassy, mustard colored mess. My husband adds that it somehow also has a greenish tint to it. Mustardy-green... perhaps a good fall color for a scarf, but not on my head.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Camilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Loretta P O.
julio 11, 2019
Confusing
PUBLICADO POR:
Loretta P O.
julio 11, 2019
Why don't you try their product accidentally signed up for auto ship before I could even try one I had another one and then two more came and they only come once a month but it comes fast and furious and more often than I can possibly dye my hair
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Loretta - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laurie R.
julio 11, 2019
Did not like at all
PUBLICADO POR:
Laurie R.
julio 11, 2019
It burned and colored my skin. Got the new package, will send it back unopened. Please credit me and do not send any more. Thank you, Laurie
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Laurie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Fran H.
julio 11, 2019
Color
PUBLICADO POR:
Fran H.
julio 11, 2019
Color is still coming out to dark n roots are fading out after 3 shampoo's.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Fran - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Farhana A.
julio 10, 2019
Too light
PUBLICADO POR:
Farhana A.
julio 10, 2019
Colour quality is good and it does look like salon color but it was too light for my hair amd did not suit my skin color.ive got dark cherry red hair and it was light brown and now my hair looks very light and i personaly dont like the color and dont feel like it suits my skn color either.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Farhana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pam C
julio 10, 2019
This is
PUBLICADO POR:
Pam C
julio 10, 2019
This is the second time that I have used this product. I ordered dark brown both times and my color turned out very light not dark brown at all.They sent me it the second time at no charge and it still is very light not dark brown at all.So very disappointed in this product .I would not recommend it to anyone. DO NOT BELIEVE. IT DOES NOT WORK.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Miranda M.
julio 10, 2019
Good Match, Strong Ammonia Smell
PUBLICADO POR:
Miranda M.
julio 10, 2019
The color was great, but my eyes, nose, and throat have burned from the smell every time I've applied this brand. I'm not in a tiny, unventilated area. It's just not pleasant for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Miranda- Thank you for your feedback. We apologize for any discomfort experienced! We're always looking to improve our service and products, and we truly value everything our clients say. We appreciate you reaching out!
PUBLICADO POR:
Christie P.
julio 10, 2019
To dark
PUBLICADO POR:
Christie P.
julio 10, 2019
It was to dark. It made my hair look almost black
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sandra S.
julio 10, 2019
Unsatisfactory
PUBLICADO POR:
Sandra S.
julio 10, 2019
Did not like this hair dye system at all.
Stained my bathtub like crazy, did not change my hair colour whatsoever even though I followed the steps to a tee, and the leave in conditioner I purchased separately is terrible as well, Pantene spilt end remedy does the best job and for a fraction of the price.
Better off purchasing a store bought hair dye cause it's cheaper, works way better and will not stain your bathtub.
So unhappy...waste of money and time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandra - We apologize that your color turned out differently than you expected and for any staining you experienced during your color application. We appreciate you sharing your feedback, as we are continuously looking for ways to better our products and services. Again, we apologize for any dissatisfaction with your initial color experience.
PUBLICADO POR:
Jane K.
julio 10, 2019
Made a lot of mess and mistakes
PUBLICADO POR:
Jane K.
julio 10, 2019
I hesitated to do my hair cause esalon sent me another bottle to do the whole hair.
I wished I’d talk to someone before doing this...
My hair color got darker...
When I applied the first bottle, my hair got really rough like I couldn’t brush off my hair.
This led me to make mistake when I applied the second bottle.
I usually use brush to apply color to my roots.
But I went on with the recommendation from the video by the using the bottle for my second step and it was a huge mistake.
My restroom... got stains all over the place.
Also permanently too.
I spent so much time cleaning and where do I start for the hair...
My top part of my hair is lighter and darker in the bottom.
I missed couple of gray hair which I never do after covering my gray hair for 5yrs.
I was so stressed out about the fact I had to color the whole hair, I literally made mistakes.
The good part about the color is that I don’t look too red..
I had a bad experience changing my hair...
That’s why I hesitated to color the whole cause I cannot go back once I color them.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa P.
julio 9, 2019
not the right color
PUBLICADO POR:
Teresa P.
julio 9, 2019
On the plus side it washed out almost immediately. Will not order again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs!
PUBLICADO POR:
krista H.
julio 9, 2019
Too red
PUBLICADO POR:
krista H.
julio 9, 2019
It was too red. Was hoping for a light reddish blonde and not red.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Krista- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keri H.
julio 9, 2019
Product consistency is too runny!
PUBLICADO POR:
Keri H.
julio 9, 2019
It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing.
The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version.
Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Keri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laymon H.
julio 9, 2019
It does last
PUBLICADO POR:
Laymon H.
julio 9, 2019
Ok but not different from 10 dollar dye
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon!
PUBLICADO POR:
Jacqueline W.
julio 9, 2019
Color
PUBLICADO POR:
Jacqueline W.
julio 9, 2019
The color is very dark—much darker than I thought.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Renae W.
julio 8, 2019
Terrible
PUBLICADO POR:
Renae W.
julio 8, 2019
I will never order from here again color never ever comes out like it’s supposed EVER!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Renae- We truly appreciate your feedback. We are so so sorry to hear that you have been disappointed with your results. Our color is custom-blended and we are always happy to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color. Thanks for reaching out!
PUBLICADO POR:
Amy T.
julio 8, 2019
Was disappointed
PUBLICADO POR:
Amy T.
julio 8, 2019
Coloring was darker than I wanted and couldn't stand the ammonium smell.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cynthia V.
julio 8, 2019
Dye Guck stuck on my scalp
PUBLICADO POR:
Cynthia V.
julio 8, 2019
I wanted to love this, the past three shipments have been horrible. It takes at least an hour to get the dye off of my scalp. When the dye is processed it turns into an awful layer of some kind of guck that is impossible to remove. I have to wash with shampoo about four times and condition over and over in order to remove it all while scraping it off with my fingernails. Traumatizing as I only wash my hair once a week. To have to use this much shampoo at once is stripping my hair on top of the already horrendous experience!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Matilda C.
julio 7, 2019
Not what I expected
PUBLICADO POR:
Matilda C.
julio 7, 2019
Color came out copper red
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Matilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kelly A.
julio 7, 2019
Horrible!!
PUBLICADO POR:
Kelly A.
julio 7, 2019
Not even close to the color I asked for.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Deanna D.
julio 7, 2019
Disappointed
PUBLICADO POR:
Deanna D.
julio 7, 2019
I was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
gail F.
julio 7, 2019
color is way off
PUBLICADO POR:
gail F.
julio 7, 2019
the color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy K.
julio 7, 2019
My color is way to dark!
PUBLICADO POR:
Cindy K.
julio 7, 2019
The color I received is really dark especially for summer time. I don’t like it!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patricia T.
julio 7, 2019
Waxy residue - ZERO stars!!!
PUBLICADO POR:
Patricia T.
julio 7, 2019
I purchased my colour in February but didn't use it until last night (was waiting to get my hair cut as I donate it every 2 yrs and wouldn't be able to donate it once it had been coloured), upon rinsing my hair it had this waxy/tacky residue in it, it felt like the outside of a cucumber that had that wax applied to it. It took me multiple washes to completely rinse all of the residue out of it. I have soft water, have my entire life; my hair hasn't been coloured in 20yrs so it's not anything that was previously done to my hair, the only time I put any kind of product in my hair is when I flat iron it (which I haven't done in several months) and I use high quality shampoo & conditioner so I KNOW it wasn't anything I did or had in my hair. If I could give this product ZERO stars that's exactly what I would have done!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah P.
julio 7, 2019
Smell and quality
PUBLICADO POR:
Sarah P.
julio 7, 2019
This product has a horrible smell and it took 5 washes to get the product out of my hair to not look greasy. Will not buy again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cynthia W.
julio 7, 2019
DYE STREAMING DOWN MY FACE AND BACK,
PUBLICADO POR:
Cynthia W.
julio 7, 2019
Applied this hair dye as directed. It streammed off my head, down my face and back, ruining two towels and staining my bathroom floor and walls. I had to wash it out almost immediately so no color. NEVER USE AGAIN! Worst experience in more than 20 years of coloring my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for your feedback. We are so sorry to hear that you were disappointed in your recent application! We're always looking to improve our service and products and truly value everything our clients say. We will be reaching out shortly to further discuss your concern. Thanks for reaching out!
PUBLICADO POR:
Kathryn R.
julio 7, 2019
Color is ok, my tub is not
PUBLICADO POR:
Kathryn R.
julio 7, 2019
Color is a little too red for me but I will be working witn a colorist to try to change that. However my tub is permanently stained pink. Even after using bleach I cannot get the pink out of the tub. Just be aware and be careful when using this product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathryn- Thank you for your feedback! We are always happy to work with you to adjust your next formulation to better suit your needs. We are very sorry to hear that your tub has stained, and we apologize for any inconvenience this may have caused. We will be reaching out shortly to further discuss this issue and your color needs. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Lolita R.
julio 7, 2019
Wanted my hair brown but got black
PUBLICADO POR:
Lolita R.
julio 7, 2019
This was my first time trying this product. I ask for dark brown and got black. My natural hair color is black I just dye it black again. There is no brown at all. I do like that it color my grey. I had grey inThe front since I was a teen and no one even the shop could color it. But this product did. Just didn't get the color I wanted. I guess I should said light brown instead of dark brown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lolita- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Olivia M.
julio 7, 2019
Asked for ash blonde and got orangey gold
PUBLICADO POR:
Olivia M.
julio 7, 2019
And I have a neutral blonde base, should not have been difficult for a so called professional colorist to get right. Also, covers LESS gray than my own at home mixes, and I only have maybe 20% gray. Glorified box dye. Giving 2 stars just because it didn't turn my hair green. Low bar
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Olivia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
stephanie D.
julio 6, 2019
never again
PUBLICADO POR:
stephanie D.
julio 6, 2019
did not do anything but hide my gray hair, my hair was not darker, does not show the purple tint in the sun. The mixture black, red and purple made a dark brown like my hair was already. For the price NOT worth it, very disappointed, I would have never paid 30.00 for a 1 time color, it's only 9.99 at the pharmacy for the same results.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Stephanie - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
PUBLICADO POR:
Ruth G.
julio 6, 2019
Will not purchase again
PUBLICADO POR:
Ruth G.
julio 6, 2019
The fumes from the coloring mixture were unbelievable. I waited outside until time to rinse to ease my constant eye irritation and coughing. The color did not last. Will not use again even if it was free. I will go back to L'Oreal Excellence. A much better product! I was able to stop my plan, however cannot find where I can delete my account completely
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ruth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erin G.
julio 6, 2019
My "personalized" color was exactly my natural hair color
PUBLICADO POR:
Erin G.
julio 6, 2019
The color they sent me didn't change my hair color at all. What a waste of money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia T.
julio 5, 2019
The color is to dark
PUBLICADO POR:
Alicia T.
julio 5, 2019
I need a light golden brown. Please.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jean M.
julio 5, 2019
My hair is wrecked for the next two plus weeks
PUBLICADO POR:
Jean M.
julio 5, 2019
I used my first kit from e-salons and was very happy with the results. I just used my second kit and the results were shocking and horrible! I'm just waiting it out to fix the damage to my hair. I have cancelled any further products from this company and I am sure they will not refund me for the disaster of the recent product I used. I was a golden blond now I am a very orange redhead... I guess its my new 4th of July look... yuck!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jean - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer R.
julio 5, 2019
Red
PUBLICADO POR:
Jennifer R.
julio 5, 2019
When applied it covered well but had lots of red tones. Don’t like the permanent color and had rather have a semi-permanent color that fades off.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We have also added a credit for one complimentary reformulation, per our Satisfaction Guarantee. We look forward to hearing future feedback!
PUBLICADO POR:
michelle P.
julio 5, 2019
Made hair fall out!
PUBLICADO POR:
michelle P.
julio 5, 2019
Made my hair fall out by the handful!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elaine B.
julio 5, 2019
Not for me
PUBLICADO POR:
Elaine B.
julio 5, 2019
This product does not cover my gray and makes my hair extremely dry
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicki F.
julio 5, 2019
Love the products
PUBLICADO POR:
Vicki F.
julio 5, 2019
Love the products. Only thing I didn't like is that I haven't got to the intense red that I'm really looking for. Sent pics in made the adjustments with the team. Will try again this go around.. More brassy color than I want. I want real bright intense red. It's more of a Dr pepper color. I'm ok with it but just not what I want
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kati J.
julio 5, 2019
Not satisfied at all
PUBLICADO POR:
Kati J.
julio 5, 2019
Hey, the color for my roots should be a brownish red but my roots that are white turned yellow. My hair dried out n feel like straw, I’m using olive oil to hydrate. Feeling better but adding oil every day. It’s just an FYI, I’d be careful everyone’s hair is different.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kati - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
PUBLICADO POR:
Judith W.
julio 4, 2019
Faded to orange
PUBLICADO POR:
Judith W.
julio 4, 2019
I tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda C.
julio 4, 2019
Color fades
PUBLICADO POR:
Brenda C.
julio 4, 2019
I absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Karen H.
julio 4, 2019
Color
PUBLICADO POR:
Karen H.
julio 4, 2019
I changed my color last month and y'all sent the exact same color that I've had twice and I do not like that color and I've called you change it and it still doesn't get change so. I don't think I'll be ordering any more hair products from y'all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristina S.
julio 4, 2019
My hair feels disgusting
PUBLICADO POR:
Kristina S.
julio 4, 2019
The dye is gross feeling, it took 40 minutes of washing to feel even slightly normal again. I had to put my hair in a ponytail because it feels heavy and dead. I color my hair at home every 4 - 6 weeks and have tried multiple brands- this is bar far the worst. While the color looks just fine, it is not worth the trouble of the leaky dyes and unfriendly packaging (not eco-conscious at all).
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristina - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Lori H
julio 3, 2019
Did not last
PUBLICADO POR:
Lori H
julio 3, 2019
C olorvdid not stay
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs.
PUBLICADO POR:
barbara B.
julio 3, 2019
burned scalp
PUBLICADO POR:
barbara B.
julio 3, 2019
Hate the product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Denise H.
julio 3, 2019
Damaged my end
PUBLICADO POR:
Denise H.
julio 3, 2019
Damaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom.
Color extremely dark compared to the pic of the color I ordered ☹️
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lara O.
julio 3, 2019
Disappointed
PUBLICADO POR:
Lara O.
julio 3, 2019
The product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea L.
julio 3, 2019
NO WEEKLY RETREAT!!??
PUBLICADO POR:
Andrea L.
julio 3, 2019
I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Kyla M.
julio 3, 2019
Not What I Asked For
PUBLICADO POR:
Kyla M.
julio 3, 2019
I wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carole S.
julio 2, 2019
Color way off
PUBLICADO POR:
Carole S.
julio 2, 2019
Asked for an Irish red (dark copper) did not over process, did not color ends, only rinse and came out with dark brown and black on the ends. Not at all what I wanted. If this can’t be fixed, please cancel my subscription. Nicely packaged and easy to apply.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LaWana M.
julio 2, 2019
Did not receive my color
PUBLICADO POR:
LaWana M.
julio 2, 2019
Could not get a hold of any body. Still can't a month later
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
LaWana- Thank you for reaching out! We are so sorry to hear that you have not received your shipment! We will be reaching out shortly to discuss this further. Thanks again!
PUBLICADO POR:
Jennifer C.
julio 1, 2019
was much darker
PUBLICADO POR:
Jennifer C.
julio 1, 2019
Color came out much darker than I wanted. I was not impressed for the price.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Robin P.
julio 1, 2019
Cancelled
PUBLICADO POR:
Robin P.
julio 1, 2019
I'll be returning this order as I have have canceled this service due to a more than doubling in price. Also this product fades rather quickly!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brandee R.
julio 1, 2019
No Color Adjustment
PUBLICADO POR:
Brandee R.
julio 1, 2019
I am trying to get back to my roots, naturally dirty blonde. This was supposed to be a medium strawberry blonde to introduce more blonde and it looks the exact same as my hair colors prior. Straight up red, no hints of blonde at all. There's no change... not happy with this color as it's what I'm trying to change from.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Brandee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie B.
julio 1, 2019
Didn’t cover gray
PUBLICADO POR:
Jamie B.
julio 1, 2019
It didn’t cover my gray hair at all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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