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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Daisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea L.
agosto 12, 2019
Not the color I wanted
PUBLICADO POR:
Andrea L.
agosto 12, 2019
This is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clara S.
agosto 12, 2019
Problème de coloration
PUBLICADO POR:
Clara S.
agosto 12, 2019
Bon produit pour la calite rien a dire mais déçu par la color je demande un noir blue je me trouve avec un marron très foncé même pa de reflets bleu
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Clare- Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Nancy N.
agosto 12, 2019
Resistant gray
PUBLICADO POR:
Nancy N.
agosto 12, 2019
I absolutely love my color and the way my hair feels, however, I have spots of gray hairs where the color just won’t take. I’m thinking of canceling my subscription because it wouldn’t be worth it to have to keep retouching those spots.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine D.
agosto 12, 2019
Hair 2 different colors
PUBLICADO POR:
Christine D.
agosto 12, 2019
I got my order tonight and I was so excited. I enlisted the help of a friend and we followed the instructions to a T. The first application to my roots didn't change the shade of my hair at all. The second application made the rest of my hair quite red. I am extremely disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shari M.
agosto 12, 2019
Did not receive product
PUBLICADO POR:
Shari M.
agosto 12, 2019
I did not receive a product last month. I see you charged me but I told you to cancel and did not provide a change of address because I did not expect to receive anything from you. Where is order if I was charged? I am not at the address you have on file and nothing has been forwarded by post office.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shari - We're truly sorry that the custom color set did not arrive. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chrissy V.
agosto 11, 2019
Really nice, just not perfect
PUBLICADO POR:
Chrissy V.
agosto 11, 2019
I really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela F.
agosto 10, 2019
Unpleasant
PUBLICADO POR:
Angela F.
agosto 10, 2019
The color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah Y.
agosto 10, 2019
Wrong color
PUBLICADO POR:
Hannah Y.
agosto 10, 2019
I ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Hannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cecile M.
agosto 10, 2019
Sans plus
PUBLICADO POR:
Cecile M.
agosto 10, 2019
Au final j avais donne par mail la composition habituelle et j ai eu du standard
Sent très fort
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cecile - Merci pour tous vos commentaires et les prenons en considération. Nous aimerions en discuter plus avec vous et un de nos experts en couleurs vous contactera sous peu.
PUBLICADO POR:
Silke B.
agosto 9, 2019
Ammoniak!
PUBLICADO POR:
Silke B.
agosto 9, 2019
Leider scheitert es an dem beissenden, Tränen in die Augen treibenden Ammoniakgestank. Selbst meine Drogeriefärbemittel haben dieses schon vor Jahren verbannt. Schade! Werde wohl wieder auf mein altbewährtes Färbemittel zurück greifen.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Silke - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte zu entwickeln. Wir schätzen Ihr Feedback und freuen uns, dass Sie sich mit uns in Verbindung setzen, um uns Ihr Anliegen mitzuteilen. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
PUBLICADO POR:
Jennifer H.
agosto 9, 2019
Too Dark
PUBLICADO POR:
Jennifer H.
agosto 9, 2019
I know it is the same color as last time, but my hair got really dark this time.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Dawn W.
agosto 9, 2019
Too dark
PUBLICADO POR:
Dawn W.
agosto 9, 2019
Good morning,
I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership.
Thank you.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rox S.
agosto 9, 2019
Please cancel me
PUBLICADO POR:
Rox S.
agosto 9, 2019
Did not like the color Too light and only lasted about 4 days Please cancel me for everything
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jeni S.
agosto 9, 2019
Not the right colour
PUBLICADO POR:
Jeni S.
agosto 9, 2019
This made my hair have ginger tinge which I hate . The product quality and instructions where excellent
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ellen Y.
agosto 9, 2019
Allergic reaction
PUBLICADO POR:
Ellen Y.
agosto 9, 2019
How do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
PAMELA P.
agosto 8, 2019
Pique
PUBLICADO POR:
PAMELA P.
agosto 8, 2019
Jolie couleur mais à l'application ça pique un peu.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Pamela - Nous sommes désolés d’apprendre que vous avez été déçue par le résultat. Notre Garantie eSalon Coloration heureuse est primordiale pour nous, et nous allons tout faire pour réaliser vos objectifs couleur. Vous recevrez bientôt un e-mail de notre part afin de passer aux prochaines étapes. Nous vous remercions sincèrement pour votre retour d’expérience.
PUBLICADO POR:
Sehrie M.
agosto 7, 2019
Bloody awful!!
PUBLICADO POR:
Sehrie M.
agosto 7, 2019
Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!!
Ridiculous!!!!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen L.
agosto 7, 2019
Wrong color
PUBLICADO POR:
Kathleen L.
agosto 7, 2019
My shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Stephania V.
agosto 7, 2019
Not happy with the result
PUBLICADO POR:
Stephania V.
agosto 7, 2019
Not what I was expecting. I was looking for a lighter hair and now it looks darker than it was before.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Leo 97504
agosto 7, 2019
UGH..This was terrible!!
PUBLICADO POR:
Leo 97504
agosto 7, 2019
Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Vickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue K.
agosto 7, 2019
too dark
PUBLICADO POR:
Sue K.
agosto 7, 2019
the colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Suzi P.
agosto 7, 2019
Don't Do It!
PUBLICADO POR:
Suzi P.
agosto 7, 2019
This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Suzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Denise E.
agosto 7, 2019
not too happy
PUBLICADO POR:
Denise E.
agosto 7, 2019
Still too dark, even after customizing. Greys are already showing in my "sideburns"
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jenne B.
agosto 7, 2019
Way too dark
PUBLICADO POR:
Jenne B.
agosto 7, 2019
I requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janine B.
agosto 7, 2019
custom color set
PUBLICADO POR:
Janine B.
agosto 7, 2019
The first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Janine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Amy T.
agosto 7, 2019
Instructions made me overthink it
PUBLICADO POR:
Amy T.
agosto 7, 2019
I’m used to using the box dye from the stores. Never have a problem with applying the color to my entire head but with this system, the instructions tell you to part your hair with the clips and select piece by piece... it made me overthink the whole process and miss a decent size spot below the crown of my head. Color on my roots has faded to a lighter brown after just a weeks worth of washing. Needless to say, I’ve already purchased another box dye from my local Target and will be coloring again this weekend.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amelie S.
agosto 7, 2019
Not happy unfortunately
PUBLICADO POR:
Amelie S.
agosto 7, 2019
I used to love getting my shipment from eSalon but after tweaking my order 3 times I am basically back where we started. My hair is darker with a bit of purple that is absolutely not what I had hoped for. After chatting with my my stylist I had thought that we were on the same page but unfortunately I don’t see results 😓 hoping my next round will fix it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amelie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Molly T.
agosto 7, 2019
Somewhat disappointed.
PUBLICADO POR:
Molly T.
agosto 7, 2019
I was much more satisfied with my results after applying the products sent in my second shipment. This most recent purchased almost seemed to not hold. I didn't really notice a difference in my new growth after applying the color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah C.
agosto 7, 2019
quantity
PUBLICADO POR:
Sarah C.
agosto 7, 2019
As I have long hair and I had a change of colour to my order, I was expecting two bottles as there was in my first order especially as I had changed.
I don’t feel like as if my hair had the full coverage! My friend commented that it was different colours!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan D.
agosto 7, 2019
My hair is naturally blonde but has gray coming thru
PUBLICADO POR:
Susan D.
agosto 7, 2019
My hair is naturally blonde and has had some highlights added to bright it up but now I have gray at (62) so I’d like to blend that in to look more natural. Do I do that by doing roots only or one color then highlights?
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We have reached out to you via email to see what we can do to help. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maira M.
agosto 6, 2019
grey hair
PUBLICADO POR:
Maira M.
agosto 6, 2019
i HAVE VERY FEW GREY HAIR AND THE PRODUCT DID NOT COVER THEM AT ALL. WANT TO CANCEL SUBSCRIPTION
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Maira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jane F.
agosto 6, 2019
Terrible grey coverage
PUBLICADO POR:
Jane F.
agosto 6, 2019
On my last two orders the colour has been so disappointing the root coverage was terrible I go for dark brown but it turned out orange... so much so I’ve cancelled future orders...
VERY DISAPPOINTED
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Athena S.
agosto 6, 2019
A little disappointed
PUBLICADO POR:
Athena S.
agosto 6, 2019
I thought it would be more red. I have very thin hair and it didn't do well with the darker hair underneath. It started washing out in just a few weeks. I had streaks of gray. but even though I was disappointed in the color, ( I wanted a light red, sorta strawberry blonde ) everyone said it looked nice.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Athena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eirwen G.
agosto 6, 2019
Good grey cover
PUBLICADO POR:
Eirwen G.
agosto 6, 2019
Good grey cover but still not as dark as I would like a lot lighter than the first colour I received
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Eirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Larissa C.
agosto 5, 2019
Too brassy
PUBLICADO POR:
Larissa C.
agosto 5, 2019
I’m not impressed with my hair. My roots are brassy and don’t match my blonde highlights. I followed your step by step guide, but still it is orange and not blonde. I’ve had to use purple toner shampoo and conditioner, slightly better but it’s still not good enough.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Larissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sally G.
agosto 5, 2019
Colour dye
PUBLICADO POR:
Sally G.
agosto 5, 2019
The new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sally Chanmi P.
agosto 5, 2019
Did not work on my hair.
PUBLICADO POR:
Sally Chanmi P.
agosto 5, 2019
Did not work on my hair At all
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Sally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona R.
agosto 5, 2019
Not what I expected
PUBLICADO POR:
Fiona R.
agosto 5, 2019
The colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket!
I found the whole E Salon experience unsatisfactory.
BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Fiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Justice C.
agosto 4, 2019
Dull & boring
PUBLICADO POR:
Justice C.
agosto 4, 2019
Not worth the money & not worth them stealing money out of my account after canceling my auto ship.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Justice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel E.
agosto 4, 2019
not too impressed
PUBLICADO POR:
Rachel E.
agosto 4, 2019
came out really brassy and not like the picture at all
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina S.
agosto 4, 2019
Didn’t last a week!
PUBLICADO POR:
Tina S.
agosto 4, 2019
Simply put, color didn’t last a week!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CONNIE G.
agosto 4, 2019
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWING
PUBLICADO POR:
CONNIE G.
agosto 4, 2019
FOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Connie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anna-Sophia B.
agosto 3, 2019
Prinzipiell gut, aber leider nicht der Wunschfarbton
PUBLICADO POR:
Anna-Sophia B.
agosto 3, 2019
Ich habe es jetzt "gewagt" und meine Haare mit der bestellten Farbe gefärbt.
Erst einmal das Positive: es ist wirklich eine gute Grauhaarabdeckung und nach dem Färben fühlt sich mein Haar weich an, ich habe fast das Gefühl, dass es gepflegter ist.
Jetzt kommt das aber - es ist nicht die Farbe, die ich mir gewünscht habe. Ich wollte ein schönes, mittleres Gold-Kupfer. Und jetzt habe ich ein mittelbraun, keine Spur von dem gewünschten Gold-Kupfer. Statt dessen ist mein Haar mindestens zwei Nuancen dunkler als gewünscht und der Grundton, den ich jahrelang mühevoll erhalten habe, ist weg.
Wäre es meine Farbe, wäre ich begeistert (daher 3 Sterne für Idee, Haarpflege & Co.). So leider nicht.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Anna-Sophia - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir festgestellt, dass Ihnen einer unserer Farbexperten bereits weitergeholfen hat. Bitte lassen Sie uns wissen, ob wir noch etwas für Sie tun können.
PUBLICADO POR:
Samila K.
agosto 3, 2019
Alas, disappointed again!
PUBLICADO POR:
Samila K.
agosto 3, 2019
I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!)
I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Samila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shylo B.
agosto 3, 2019
Smells horrible and doesnt last
PUBLICADO POR:
Shylo B.
agosto 3, 2019
The smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheila S.
agosto 2, 2019
stop the order
PUBLICADO POR:
Sheila S.
agosto 2, 2019
stop the ordee
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carrieann H.
agosto 2, 2019
I would have liked more of the purple
PUBLICADO POR:
Carrieann H.
agosto 2, 2019
I wanted a dark purple for my hair, and it doesn’t last more than 2 weeks
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meg E.
agosto 2, 2019
Coloration
PUBLICADO POR:
Meg E.
agosto 2, 2019
Ça ne me convient pas du tout est je ne parviens pas à résilier l'abonnement .
Cheveux devenu cassant et couleur plutôt roux que châtain doré.
Mon cuir chevelu est devenu très sec et me provoque des démangeaisons.
Si quelqu'un peux me renseigner comment stop cet abonnement merci d'avance.
Je vais sur le site je rempli ma demande de résiliation est ça bloque lorsque je dois finaliser.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Meg - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes.
Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires
PUBLICADO POR:
Kim S.
agosto 2, 2019
Lt Golden blonde
PUBLICADO POR:
Kim S.
agosto 2, 2019
The color was blah. Not interested in paying 28.00 for future shipments even if its a great color.
Thanks anyway.
Kim S.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beatriz S.
agosto 2, 2019
Unsatisfied
PUBLICADO POR:
Beatriz S.
agosto 2, 2019
Too expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Beatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathleen M.
agosto 1, 2019
Your items never arrive
PUBLICADO POR:
Kathleen M.
agosto 1, 2019
I never recieved. And was just told I returned my items. Seems like a scam to me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amburlee N.
agosto 1, 2019
High hopes, dashed
PUBLICADO POR:
Amburlee N.
agosto 1, 2019
I was really excited to try esalon, and while I am happy with the quality of the product, the efficacy left me wanting. The colour I was hoping to change my hair to did not turn out at all, there was literally no change to my hair colour, beyond darkening my roots a bit. Pretty disappointed.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amburlee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kaiah G.
agosto 1, 2019
Never got it ....wanted me to pay extra postage
PUBLICADO POR:
Kaiah G.
agosto 1, 2019
I declined and called and told them I was not paying. Now they have sent another one and overdrafted my acct by over 6$ Pretty angry right now.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kaiah - Thank you for your feedback. We apologize for the disappointing experience you had with your delivery. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
CAROL D.
julio 31, 2019
Not to happy
PUBLICADO POR:
CAROL D.
julio 31, 2019
I have requested every time I have ordered to receive Medium Brown with blonde highlights. Also, a color that covers the gray and to leave hair with NO Red or Orange tones. I never receive anything that covers the gray and I Always have Red or Orange in my hair. I have only ever received highlights for my hair one time.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carol - We apologize that you aren’t happy with your hair color. Our Color Experts have been in contact via email and will be happy to assist you with this.
PUBLICADO POR:
Nina
julio 31, 2019
Color
PUBLICADO POR:
Nina
julio 31, 2019
The color fades fast on my hair
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah R.
julio 30, 2019
Color is always too dark
PUBLICADO POR:
Deborah R.
julio 30, 2019
My color always looks painfully dark for the first week- and then starts to look better after several washes and sunshine: More like my natural color. It tends to be a bit flat and lacks shine. I’ve added a personal keratin treatment to help with the flatness. I suspended orders indefinitely because I don’t like the extreme darkness the first week and spend most of my time with a baseball cap on, and that doesn’t work well for professionalism.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you reaching out!
PUBLICADO POR:
Vanessa E.
julio 30, 2019
Got the wrong color
PUBLICADO POR:
Vanessa E.
julio 30, 2019
I’d ordered rose gold and got dark brown. I would like a replacement please.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Vanessa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Suellen L.
julio 30, 2019
horrible
PUBLICADO POR:
Suellen L.
julio 30, 2019
thought i cancelled mu future orders-got one to day.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Suellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy H.
julio 29, 2019
No variation in color
PUBLICADO POR:
Tammy H.
julio 29, 2019
It made my hair soft and healthy looking. I didn't like the one color all over with no highlights.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sue S.
julio 29, 2019
Color did not change my hair at all.
PUBLICADO POR:
Sue S.
julio 29, 2019
First hair color kit did nothing to my hair. I'm going to try again since I condition with coconut oil and maybe there was too much on hair for color to adhere. So, first attempt I was very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sally W.
julio 29, 2019
Harsh on my scalp
PUBLICADO POR:
Sally W.
julio 29, 2019
The product was not gentle and I had to Wash it out 10 minuets early because of the burning. The color wasn’t as I expected, it was much darker that the medium blonde I chose. I won’t try a second time
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daviena C.
julio 28, 2019
Too dark.
PUBLICADO POR:
Daviena C.
julio 28, 2019
The color I ordered was not the color I received. My hair came out way too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Daviena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Phyllis B.
julio 28, 2019
i was very unhappy with the color.
PUBLICADO POR:
Phyllis B.
julio 28, 2019
I wanted a light strawberry blonde and I received a reddish mahogoney color. I am very unhappy. Maybe I wasn't correct in my choice but still very unhappy. i will use a medium blonde in 2 weeks to see if I can soften the color., if not I will go to a professional salon. I will not be ordering again. Sorry for the review it's just how I feel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carol H.
julio 28, 2019
Not qute the right color
PUBLICADO POR:
Carol H.
julio 28, 2019
I wanted something similar to 4AR from Loreal Excellence and the first one was too red. This last one was too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Dora A.
julio 28, 2019
Did not cover gray's at all
PUBLICADO POR:
Dora A.
julio 28, 2019
First, there's seems to be alot of steps for this product. It smells, i would suggest adding a fragrance. I followed directions thoroughly because I wanted to make sure my grays were covered. However it did not do a thing. The next day I found even more grays. Will not reorder, disappointed. I though this product would work. Will use drugstore product for now. Comes in a nice box and shipping was fast.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dora - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rian H.
julio 27, 2019
Terrible
PUBLICADO POR:
Rian H.
julio 27, 2019
This colour made a purple tint to my stubborn greys and that was about it! No coverage what-so-ever! I loved the packaging and the design of the website but the dye was absolutely terrible - NOT RECOMMENDED AT ALL
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rian- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lesley S.
julio 27, 2019
You got it wrong
PUBLICADO POR:
Lesley S.
julio 27, 2019
My name on the parcel
My name on the bottle
Only after I had done my hair and it looked too dark did I check and the made for sheet is for someone else!! Mine should have been lightest blonde but now it’s dark blonde/light brown and god forbid if the other girl got mine. I’m fuming. Been a customer for quite a long time but sadly will be cancelling now!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lesley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelin M.
julio 27, 2019
Yes and no
PUBLICADO POR:
Evelin M.
julio 27, 2019
First the pros. I loved how it left my hair. It made it feel so soft and healthy. Not dry and brittle or damaged feeling.
Cons:
My grays were exposing themselves within 2 days and i had followed directions to the T.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Evelin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
julio 27, 2019
I am Very Disappointed
PUBLICADO POR:
Andrea H.
julio 27, 2019
I had natural red hair. I wanted to cover a couple of grey hairs that I have and decided to lighter my hair a little while I was at it. I had a very difficult time figuring out how to match my natural color and choose a shade lighter. I did the best that I could. My hair looks terrible now. It was a beautiful shade of red, now it is dark with some red coming through. I don't ever want to use this again and I am stuck with this terrible color in my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda B.
julio 27, 2019
No purple at all
PUBLICADO POR:
Linda B.
julio 27, 2019
I got this today and dyed it this afternoon. Everything went well. The color looked purple in the bottle, but the result is just brown with no purple tone whatsoever. I've dyed straight purple dye over my brown hair before, without bleach, and have gotten a deep purple tone. This had none. I followed directions exactly. My grays are covered though and maybe my hair is a little darker, but that's all I notice.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Andrea H.
julio 27, 2019
Didn’t work at all
PUBLICADO POR:
Andrea H.
julio 27, 2019
I followed every single step, I even had my friend helped me so I could make sure everything got colored, and my hair looks the same. I am disappointed!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra C.
julio 26, 2019
About my last order received
PUBLICADO POR:
Sandra C.
julio 26, 2019
I was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kimberly A.
julio 26, 2019
So much BREAKAGE!
PUBLICADO POR:
Kimberly A.
julio 26, 2019
Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jean R.
julio 25, 2019
Wore off quickly, roots didn’t color dark enough
PUBLICADO POR:
Jean R.
julio 25, 2019
Not as pleased as last time.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenna S.
julio 25, 2019
want to change color
PUBLICADO POR:
Jenna S.
julio 25, 2019
This is the second time using this coloring and it turns out dull. I would just like to change color to have some shine to it
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jenna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne M.
julio 25, 2019
Gray coverage
PUBLICADO POR:
Yvonne M.
julio 25, 2019
The color came out a little darker than expected and the gray coverage didn't cover at all
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
Kimberly J.
julio 25, 2019
Harsh !!
PUBLICADO POR:
Kimberly J.
julio 25, 2019
OMG the chemical smell was terrible !! Burned my eyes , and I could not breathe
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynn H.
julio 25, 2019
Too dark and too red
PUBLICADO POR:
Lynn H.
julio 25, 2019
The color was much too dark and came out a pinkish-red. After a few days and shampoos, it faded a bit, but was still too dark for me. I asked for a lighter color for the next order and was told they couldn’t lighten it as much as I had asked for. Well, I went to the store and bought what I’ve always used before, light natural blond by L’Oreal, and my hair came out to be just what I wanted. This didn’t work for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gayle R.
julio 25, 2019
Just too dark
PUBLICADO POR:
Gayle R.
julio 25, 2019
Tried to color my hair at home but felt it was just too dark. Went back to the salon...had hoped it would work but just not for me.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Gayle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christina D.
julio 25, 2019
Color faded fast
PUBLICADO POR:
Christina D.
julio 25, 2019
Even with leaving the color on for a longer allotted amount of time than required, within two weeks the color had faded and my grays began to show through again, even with using the color treated shampoo, conditioner and color tint. I also washed my hair in cold water hoping that it would help retain some of its vibrancy but it didn’t help. I’m hoping next go rounds color lasts a bit longer, but the struggle to keep grays covered continues!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meagan H.
julio 25, 2019
Unsatisfied
PUBLICADO POR:
Meagan H.
julio 25, 2019
When I first started with esalon, they gave me my color with a 20 vol developer. I’m a freelance makeup artist and hair stylist so I know a thing or two about hair and how to color. After the first four times using esalon, I started to notice breakage on my edges and my front hair line. Since, I am using black hair color them there is NO reason at all why I should be using a 20 vol developer. I figured the high vol of developer is what caused my breakage. I emailed them to change the developer to a 10 so that wasn’t an issue. After each color, I washed my color out and the process has been far from easy.
Here’s some of the cons I’ve noticed using esalon color:
1. It takes forever to rinse out.
2. The color feels sticky like glue when trying to wash it out which is not normal.
3. Will cause breakage!
4. Messy!
5. Has ruined my hair!
Pros of this color:
1. Fast delivery
2. Friendly
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Meagan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Casandra N.
julio 24, 2019
Didnt work on my colored hair
PUBLICADO POR:
Casandra N.
julio 24, 2019
It died my roots but wouldnt color my already colord hair. And turned the blond in my hair green
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Casandra - We’re sorry that you were unhappy with you color results. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Laura P.
julio 24, 2019
Still haven’t gotten what I want for color...
PUBLICADO POR:
Laura P.
julio 24, 2019
My hair tends to get brassy easily. I followed directions exactly as it states and even though I told them the first time and for a re-formulation, hair still looks redder and brassier than I would like.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Gina D.
julio 24, 2019
Colour
PUBLICADO POR:
Gina D.
julio 24, 2019
Not impressed. My hair has gone really dark. Supposed to be copper blonde.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Teresa R.
julio 24, 2019
a little darker
PUBLICADO POR:
Teresa R.
julio 24, 2019
Like a little darker color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you. We have also added a credit for one complimentary hair color order, per our Satisfaction Guarantee.
PUBLICADO POR:
Mollie E.
julio 24, 2019
Disappointed
PUBLICADO POR:
Mollie E.
julio 24, 2019
It was easy and efficient. The instructions we're clear and the product easy to apply but it was not the colori was looking for our described. It has already begun to have the faded look when i just applied it a week ago. So i am disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mollie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Krista F.
julio 24, 2019
I would give less stars if I could
PUBLICADO POR:
Krista F.
julio 24, 2019
I got 2 bottles of color one for the roots and one for the ends I got 3 sections of hair riot colored and small part of 4th and ran out of color. I was expecting it to be a darker copper then what it is. I said I have long thick hair so I would think they should know that requires more color. Disappointed
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Krista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara G.
julio 24, 2019
I am devastated.
PUBLICADO POR:
Sara G.
julio 24, 2019
I have medium/dark brown hair with red undertones and I like to color it a brighter red. I selected a dark brown/red/ burgundy as my new color, and sent a picture which is recommended. I also advised that I was looking for intense color. After coloring with E-salon, my hair is dark dark dark brown now.....AT BEST! I think it looks black. I hate it. My hair is dry and miserable looking. I followed directions to a T, and read all the reviews. I had so much hope, but my hair is dry and almost black and has no detectable red tones to it...HUGE let down. :(
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ines M.
julio 23, 2019
Decent color, fades quickly
PUBLICADO POR:
Ines M.
julio 23, 2019
I'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ines- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
India T.
julio 23, 2019
Great colour
PUBLICADO POR:
India T.
julio 23, 2019
I really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
India- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rebecca R.
julio 23, 2019
Color not great
PUBLICADO POR:
Rebecca R.
julio 23, 2019
The color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tamara K.
julio 23, 2019
Terrible
PUBLICADO POR:
Tamara K.
julio 23, 2019
I am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Karen J.
julio 23, 2019
Color
PUBLICADO POR:
Karen J.
julio 23, 2019
My Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
holly S.
julio 23, 2019
last color
PUBLICADO POR:
holly S.
julio 23, 2019
I liked the color, but it is not covering my grey.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Holly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Gloria R.
julio 22, 2019
I do not like the color
PUBLICADO POR:
Gloria R.
julio 22, 2019
I still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
juli S.
julio 22, 2019
Orange
PUBLICADO POR:
juli S.
julio 22, 2019
No one has this hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Juli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie M.
julio 22, 2019
Color still to dark
PUBLICADO POR:
Debbie M.
julio 22, 2019
I want to change up the color to Strawberry Blonde 8.34. I'm looking for lighter please change formula if you have too. Also the formula was so thick I could not even squeeze it out of the bottle and the bottom of the bottle would not even mix up. This was not a good batch for me this time. All my other orders were great. I'm just changing up the color this next time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natalija J.
julio 22, 2019
Color set
PUBLICADO POR:
Natalija J.
julio 22, 2019
hi
the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Natalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine F.
julio 22, 2019
Uncooperative Customer Service
PUBLICADO POR:
Christine F.
julio 22, 2019
I have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee."
I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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