I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheryl U.
septiembre 22, 2019
Disappointed for the first time
PUBLICADO POR:
Sheryl U.
septiembre 22, 2019
End refresh was wayyy to bright and roots look weird against it. Needs more of a balance.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jo C.
septiembre 22, 2019
orange hair 🙀
PUBLICADO POR:
Jo C.
septiembre 22, 2019
highlights were terrible
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bahara H.
septiembre 21, 2019
Missing items and missing results
PUBLICADO POR:
Bahara H.
septiembre 21, 2019
Not a huge fan. I expected so much more.
1. Glove was missing.
2. My gray wasn’t completely covered.
3. The color was much darker than I wanted.
4. The instructions were overly complicated
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Bahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback.
PUBLICADO POR:
Brandy D.
septiembre 21, 2019
The color was not what I expected.
PUBLICADO POR:
Brandy D.
septiembre 21, 2019
I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle H.
septiembre 21, 2019
Not what I expected
PUBLICADO POR:
Michelle H.
septiembre 21, 2019
The color was great but it didn't cover all my gray at the roots, after following all instructions.
I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach.
Unfortunately, I will not be purchasing again....
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah M.
septiembre 20, 2019
Disappointed
PUBLICADO POR:
Sarah M.
septiembre 20, 2019
It didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra G.
septiembre 20, 2019
Not for me
PUBLICADO POR:
Debra G.
septiembre 20, 2019
Product made my hair fall out. Emailed and called to cancel and they keep sending it to me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Angela D.
septiembre 20, 2019
The Fumes!
PUBLICADO POR:
Angela D.
septiembre 20, 2019
I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie S.
septiembre 20, 2019
Color was WAY DARKER than I expected
PUBLICADO POR:
Debbie S.
septiembre 20, 2019
I expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ines T.
septiembre 20, 2019
Affreux
PUBLICADO POR:
Ines T.
septiembre 20, 2019
La coloration m'a abîmé le cuir chevelu, ça ma fait une infection a tel point que mes ganglions sont en ébullition ! J'ai comme des boutons qui suintent sur tout le crâne et ça me démange !! Et en plus la couleur est trop foncée ! Tres déçue !
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Ines - Nous sommes vraiment désolés d'apprendre que vous avez eu une réaction allergique qui pourrait avoir été causée par la couleur de nos cheveux. Dans de rares cas, une sensibilité à la couleur des cheveux peut se développer avec le temps. Nous vous avons contacté par courrier électronique pour vous fournir plus de détails sur les prochaines étapes et sur la manière dont nous pouvons vous aider à résoudre ce problème. À l'avenir, nous recommandons un test d'allergie cutanée 48 heures avant chaque application de couleur. Les instructions pour le test d'allergie cutanée sont incluses dans notre Guide de sécurité et d'utilisation du produit avec chaque ordre de coloration. Au nom de la famille eSalon, nous vous souhaitons un prompt rétablissement.
PUBLICADO POR:
Celeste L.
septiembre 20, 2019
Want to change my color I want more of a warmer red tone
PUBLICADO POR:
Celeste L.
septiembre 20, 2019
Hello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Celeste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kathy A.
septiembre 19, 2019
DO NOT DO IT
PUBLICADO POR:
Kathy A.
septiembre 19, 2019
I THOUGHT I would give this a try because I can never fing the color I wanted in a box. The first shipment was fine.
The 2nd Shipment sucked. I mean really sucked. I look like I am Ronald McDonald's twin sister or something. Do NOT take chances with your hair. I learned my Lesson NEVER AGAIN.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Meybol T.
septiembre 19, 2019
Don’t know
PUBLICADO POR:
Meybol T.
septiembre 19, 2019
Not really lasting as long as I’d like
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Meybol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Steph P.
septiembre 19, 2019
Great color fades quickly, hard to get the excess formula out of hair
PUBLICADO POR:
Steph P.
septiembre 19, 2019
I adore the color but it fades very quickly. My roots often have a Ard time takin this formula.
I have to shampoo and rinse it out about 3 times after coloring, because the formula cakes on and won't wash off!It ends up being crusty in my hair.
The formula should be adjusted.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Steph - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rene D.
septiembre 19, 2019
Pros and Cons
PUBLICADO POR:
Rene D.
septiembre 19, 2019
I like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard.
I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline A.
septiembre 18, 2019
Wrong color
PUBLICADO POR:
Jacqueline A.
septiembre 18, 2019
I was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marla G.
septiembre 18, 2019
Turned my hair orange
PUBLICADO POR:
Marla G.
septiembre 18, 2019
Yikes. Turned my hair orange and I needed to go see a professional to fix.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
SILVIA
septiembre 18, 2019
color change
PUBLICADO POR:
SILVIA
septiembre 18, 2019
I had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Silvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon F.
septiembre 18, 2019
Second time and still not happy
PUBLICADO POR:
Sharon F.
septiembre 18, 2019
I really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
jodi D.
septiembre 18, 2019
Very fast fade
PUBLICADO POR:
jodi D.
septiembre 18, 2019
Faded very fast. Not impressed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
Awful
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
Dont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ashley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Ruth L.
septiembre 18, 2019
Soooooooo much plastic and dry hair
PUBLICADO POR:
Ruth L.
septiembre 18, 2019
The colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out!
However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer V.
septiembre 18, 2019
Great customer service
PUBLICADO POR:
Jennifer V.
septiembre 18, 2019
I appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly.
My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lorena A.
septiembre 17, 2019
Left my hair feeling extremely dry
PUBLICADO POR:
Lorena A.
septiembre 17, 2019
I was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh.
Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carrie W.
septiembre 17, 2019
two strikes, you're out
PUBLICADO POR:
Carrie W.
septiembre 17, 2019
Look, I get the concept, I really do. Custom color? Yes please! The idea is terrific, the execution, not so much. My story: I went for this on a whim, even though I had a brand I was really happy with, and the first time through, the color was GORGEOUS. Second time, I asked for slightly richer brown. Instead, the dye turned my hair black. Alarmed, but understanding--hey, sometimes it happens--I requested to go back to my original, redder color. Checked the order, looked like they did indeed send the original mix.
Then the dye turned my hair black again.
So now I'm stuck AGAIN fixing the problem that their dye caused--and with very little logic, since the same mix should not have caused beautiful red hair the first time and BLACK hair the second. Complete lack of quality control. I'm cancelling immediately. Dying your hair doesn't have to be this much of a gamble.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda S.
septiembre 17, 2019
Dull
PUBLICADO POR:
Rhonda S.
septiembre 17, 2019
Hi there, I colored my hair according to the instructions but I did forget to wrap my hair, sorry, I don't like the color maybe I am just used to my brighter tone with a little more refresh to the color but this is way too dull it is not shinny at all. It's soft but the color is not what I expected and it did not cover the grey very well. It could be too that I just take too much medications, I take quite a few,at least 10 different ones.I thinkI will cancel my account with esalon as of today 9-17-2019
Thank you for allowing me to try you product, maybe when I can get off of most of my meds I can be allowed to rejoin. Thank you again
Rhonda Sheets
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
patricia M.
septiembre 17, 2019
color mix
PUBLICADO POR:
patricia M.
septiembre 17, 2019
my hair stylist said not to use the product you mixed for me on my hair,
because ash does not go with brown & copper.
I do not want to get another shipment of this product.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the color you received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan B.
septiembre 16, 2019
Disappointed
PUBLICADO POR:
Joan B.
septiembre 16, 2019
This was my second order, which was supposed to be reformulated for better grey coverage. I assumed it was the same color however, it was much darker after applied. The product worked a bit better on the grey issue, except for the temples as usual.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn C.
septiembre 16, 2019
Did almost the opposite of what I wanted
PUBLICADO POR:
Carolyn C.
septiembre 16, 2019
My hair was dyed a warmer toned brown about 3 months ago. My roots were growing in pretty badly (naturally a light ashy color). I ordered medium ash brown. Followed the directions EXACTLY..my roots turned GOLD and the rest of my hair is just a darker warm brown. Didn’t do much for the shine and softness of my hair, but I’m way more concerned about this awful color. How does an ashy toned dye make roots GOLD?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy N.
septiembre 16, 2019
Afraid
PUBLICADO POR:
Kristy N.
septiembre 16, 2019
I'm afraid to use it because it smells so strong. Afraid it's going to fry my hair
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cheryl B.
septiembre 16, 2019
my color has now gone too dark
PUBLICADO POR:
Cheryl B.
septiembre 16, 2019
i want just a light red tint
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out too dark and less red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Carol M.
septiembre 16, 2019
Didn't Cover Gray(white) roots at all
PUBLICADO POR:
Carol M.
septiembre 16, 2019
I followed your insructions to the letter and applied extra product around my face and in part line, but the roots have very little color and after the second wash its almost as if I didn't color roots. No information provided on maximum coloring time -- is 30 minutes the actual maximum? Could I have left it on 45 minutes? Would a darker shade of blond provide more coverage?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Genienne B.
septiembre 16, 2019
Color waaaayyyy too dark
PUBLICADO POR:
Genienne B.
septiembre 16, 2019
Easy to apply and beautiful packaging, but the color is way too dark. Much darker than pictured or expected. I thought I would get nice chocolate brown hair and now have almost black! You get what you pay for and I'll go back to the salon.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Genienne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Eve R.
septiembre 15, 2019
Awful first time experience
PUBLICADO POR:
Eve R.
septiembre 15, 2019
I specifically gave instructions stating what i wanted and sent photo. Received a color that had nothing to do with what i wanted !! I look like morticia from the adams family ! Cant afford to get it corrected at hair stylist so i have to let esalon correct their awful mistake. Oh if only i had money i would definitely go to a professional !! I have never received a color expert resolution as per Johnny V. Response . Esalon was unwilling to do anything to help correct their mistake except to give me a credit for my first order. wow $17.00 dollars to correct a $400 mistake. As i stated before if i could afford to go to a professional i would but i cannot therefore i have no choice but to allow esalon to correct this awful color !!!!
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PUBLICADO POR:
Elke K.
septiembre 15, 2019
Ich habe nur einmal bestellt. Jetzt wird ein Dauerauftrag abgebucht .
PUBLICADO POR:
Elke K.
septiembre 15, 2019
Für mich war das eine einmalige Erstbestellung, ich wollte keinen Dauerauftrag!!!
Ich habe auch heute die Farbe erst getestet. Die Farbe ist knallrot, vor allem am Ansatz. Ich fühle mich betrogen und möchte auch keine Farbe der Firma E-Salon mehr erhalten, wenn die mit sochen Mitteln arbeiten. Ich scheue mich auch nicht meinen Anwalt einzuschalten.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Elke - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über ein eSalon-Werbeangebot aufgeben möchten, werden Ihnen während des Bezahlvorgangs auch Informationen zu unserem wiederkehrenden Service angezeigt. Sie können auch einzelne Versandoptionen auswählen, wenn Sie möchten. Der Vorteil unseres Haarfarbplans ist, dass Sie 20% Rabatt auf jede Bestellung erhalten. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
PUBLICADO POR:
Thais H.
septiembre 15, 2019
Wrong Color after application
PUBLICADO POR:
Thais H.
septiembre 15, 2019
On my photos I posted the picture of how my hair color came up. The roots are blonde and the rest of the hair is brown. I have no idea what happened but I am very upset, I can’t go outside with this color. Can someone contact me ASAP. There is no other way to contact you.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Thais - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
shannon G.
septiembre 15, 2019
Didn't cover all my gray
PUBLICADO POR:
shannon G.
septiembre 15, 2019
The first time I dyed my hair with this product it was great but this time it didn't cover all my gray hair and I'm not happy and will not be ordering again. Wasted money
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joshua P.
septiembre 14, 2019
Color came exactly how I DIDNT want it
PUBLICADO POR:
Joshua P.
septiembre 14, 2019
I’m sad to write this review as I 1. Never ever am the type of person to write out a bad review or survey, and 2. I don’t like to be mean in general. But I sadly was greatly let down with my kit. I ended up getting a hair color that was basically everything I said I didn’t want in a dye. I wanted the lightest blonde, but specifically mentioned I didn’t want anything that would give me ashy tones as that comes out really strong on my hair type for some reason. I was expecting something warm, golden, maybe even close to platinum. Yet I ended up basically be grey headed at 24 yrs old. I’m also having trouble finding a link somewhere where I can cancel my subscription, so I believe I’ve paid for two or three more of the kits that I absolutely have no use for, it’s just draining my bank account.
I am more than positive that this service probably works GREAT for 90% of men and women that try it out. I just happened to be the odd one out and I don’t blame Esalon for that, just isn’t the color/style for me is all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joshua - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie G.
septiembre 14, 2019
Fuzziness
PUBLICADO POR:
Debbie G.
septiembre 14, 2019
I like the color but last 2x my hair is dried making it fuzzy.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Debbie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Corinna W.
septiembre 14, 2019
Rückerstattung
PUBLICADO POR:
Corinna W.
septiembre 14, 2019
Bis heute keine Rückerstattung bekommen von 25,95€
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Corinna - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können.
PUBLICADO POR:
Marianne C.
septiembre 14, 2019
I like color
PUBLICADO POR:
Marianne C.
septiembre 14, 2019
The color was close to what I wanted but I find it very drying
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corina R.
septiembre 14, 2019
Dark!
PUBLICADO POR:
Corina R.
septiembre 14, 2019
My hair looks dark! I wanted my hair to turn out lighter ( I wanted the red tones to show) I put that in my notes, before I got the product. I even sent a picture so my colorist could see how dark my hair was and she could know how much lighter I wanted my hair to get. It looks like my colorist didn’t read the notes because the color came out dark red. I wanted the red to show even when indoors! Not satisfied at all! I would like for my color to be lighter so that that red would show, even when I’m inside. My kids even said, “it looks the same!!” Ugh! You can see some red tones in the light but no real drastic change!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Corina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
linski
septiembre 13, 2019
3 stars
PUBLICADO POR:
linski
septiembre 13, 2019
the last shipments color...did not have any pearl hue in my hair! What happened..no pearl showed at all in my hair! Please fix for this shipment!
Thanks Lin
Sept 13, 2019
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
Natalia D.
septiembre 13, 2019
I DON’T RECOMMEND THESE PRODUCTS.
PUBLICADO POR:
Natalia D.
septiembre 13, 2019
Okay. I am not satisfied with the product. I have very long hair and I specified it the first time I placed the order for my color service, it is assumed that there are 2 color pots in the box, but even so, this was not enough, I had problems with the color the first time because it was the same as the tone I already had and I wanted to darken it. I gave them a second chance, they sent me the color again with a different formula, I must say that this time my hair was dark. I applied the color 2 weeks ago and every time I wash my hair the color becomes lighter. Today my hair looks brown, not black as I wanted it. The duration of these products is very very bad because the color does not last at least one month. My hair doesn't look black today. and before they tell me it was because of the shampoo that I am using, I must tell them that I use a professional line for the care of my hair, it is called SEBASTIAN PROFESSIONAL. I really feel very disappointed, I trusted these products but to be honest I prefer to invest in a color service that is more durable and that does not have problems to apply it in all my hair (twice I told them that I have long and abundant hair and they didn't listen to me). I do not recommend these products.
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PUBLICADO POR:
Elisha S.
septiembre 13, 2019
Needs adjusting
PUBLICADO POR:
Elisha S.
septiembre 13, 2019
The last color kit was perfect, but this time the color was off. It was more brown then red, just like the first kit I received. Im thinking of canceling my subscription, maybe I'll give it one more try... I don't know.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Elisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Patrica M.
septiembre 13, 2019
Color doesn't stay
PUBLICADO POR:
Patrica M.
septiembre 13, 2019
It's only been 3 weeks and the color is gone
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
MaryEllen C.
septiembre 13, 2019
Too red
PUBLICADO POR:
MaryEllen C.
septiembre 13, 2019
Too red when I did a strand test
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
MaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Neeta D.
septiembre 12, 2019
Very Harsh!
PUBLICADO POR:
Neeta D.
septiembre 12, 2019
Harsh ammonia smell and very harsh on my hair. Will never use again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Neeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda J.
septiembre 12, 2019
cancel my subscription
PUBLICADO POR:
Linda J.
septiembre 12, 2019
I find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Julie R.
septiembre 12, 2019
Grays
PUBLICADO POR:
Julie R.
septiembre 12, 2019
The last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rhonda P.
septiembre 12, 2019
Specifically said no gold.
PUBLICADO POR:
Rhonda P.
septiembre 12, 2019
I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Charlotte T.
septiembre 11, 2019
Great grey coverage
PUBLICADO POR:
Charlotte T.
septiembre 11, 2019
I’m happy that the greys at my temples are gone but I don’t like the colour. It was supposed to be golden brown and it’s quite dark and coppery. Also, when I usually dye my hair it feels great and smooth after, not with this product. My hair isn’t smooth or soft. Not happy to continue.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah B.
septiembre 11, 2019
Need brown a little lighter
PUBLICADO POR:
Deborah B.
septiembre 11, 2019
I need the brown to be 1/2 lighter
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Anna O
septiembre 11, 2019
Grey did not cover
PUBLICADO POR:
Anna O
septiembre 11, 2019
Followed the directions to a T and my grey did not cover!!!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Romy H.
septiembre 10, 2019
Haarfarbe mittelbraun
PUBLICADO POR:
Romy H.
septiembre 10, 2019
Furchtbar. Sieht noch nicht Mal annähernd so aus wie auf dem Bild.
Ich habe jahrelang in Drogeriemärkten nach einem geeigneten braun gesucht das keinen Rotstich hat oder kupferartig schimmert, weil mir das überhaupt nicht steht und mich gut 10 Jahre altern lässt. Ich bin fündig geworden, war aber mit dem Farbton nicht ganz zufrieden. Dann stieß ich auf eSalon. Hier wurde mir zu einer Farbe geraten die Ich mir nie selber ausgesucht hätte, da diese mir schon auf dem Bild zu rötlich aussah.
Ich probierte es trotzdem....die Farbe ist sehr dunkel, schon fast schwarz und wenn Sonnenlicht drauf scheint schimmert sie Kupfer-ähnlich.... Katastrophe! Ich bin total enttäuscht. Pluspunkte gibt's einzig für die Konsistenz und Haltbarkeit. Die deckt wirklich graue Haare exzellent ab und lässt sich auch super Auftragen. Da kann das Drogerieprodukt nicht mithalten. Ansonsten sind die Farbergebnisse genau so scheiße wie bei jeder Billighaarfarbe (passt nie zu dem Modell auf der Verpackung)
Ich werde mir hier definitiv keine Farbe mehr bestellen. Meine Haare kann ich mir auch billiger versauen
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Romy - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Pamela W.
septiembre 10, 2019
Bummed Out
PUBLICADO POR:
Pamela W.
septiembre 10, 2019
I did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Laurie P.
septiembre 9, 2019
Too much hair
PUBLICADO POR:
Laurie P.
septiembre 9, 2019
The color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Laurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amanda R.
septiembre 9, 2019
Canceling subscription
PUBLICADO POR:
Amanda R.
septiembre 9, 2019
Canceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kari B.
septiembre 9, 2019
My hair is left orange and brassy
PUBLICADO POR:
Kari B.
septiembre 9, 2019
I have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel C.
septiembre 9, 2019
Love the color but...
PUBLICADO POR:
Rachel C.
septiembre 9, 2019
I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Estelle W.
septiembre 9, 2019
Trop foncé
PUBLICADO POR:
Estelle W.
septiembre 9, 2019
Les produits sont excellents.
Toutefois la couleur est trop foncée. Je vais me renseigner pour éclaircir petit à petit.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Estelle - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Chassie K.
septiembre 8, 2019
Do not buy
PUBLICADO POR:
Chassie K.
septiembre 8, 2019
This product severely damaged my hair. I have been treating my hair for years and never have I ever used a product that caused so much damage. My hair is falling out and feels so dry and damaged after using. The dye itself is waxy and is very hard to wash out, the color does not stick it fades out fast. Not worth a penny.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Chassie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Paula M.
septiembre 8, 2019
not wanted
PUBLICADO POR:
Paula M.
septiembre 8, 2019
I did not enjoy the first shipment and did not realize this was on auto shipment, I will not be using this shipment and since I did not enjoy the first I would appreciate a full refund based on your 100% guarentee offer. Thank you for processing the credit.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Paula - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelli C.
septiembre 8, 2019
This color made my hair reddish orange color
PUBLICADO POR:
Kelli C.
septiembre 8, 2019
At the roots.... I'm not sure why. ... But it didn't come out okay at all....very unhappy with it ..
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kelli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Élodie M.
septiembre 7, 2019
Pas trop mal
PUBLICADO POR:
Élodie M.
septiembre 7, 2019
Produits moyens. Abimes les cheveux, mais par contre, très généreux sur la quantité, de la coloration. Déçue par la couleur trop foncée. Shampooing et après shampooing très bien mais trop petite quantité. Pommades pour protéger la peau parfaite et pareil pas suffisante
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Élodie - Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation!
PUBLICADO POR:
Brenda R.
septiembre 7, 2019
I can't figure out how to cancel
PUBLICADO POR:
Brenda R.
septiembre 7, 2019
It made my hair so greasy and I can't figure out how to cancel!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Elizabeth D.
septiembre 7, 2019
If you want to pass out from chemicals be my guest
PUBLICADO POR:
Elizabeth D.
septiembre 7, 2019
This is the end for me. I am cancelling today. My first semi permanent was great. I loved the box, the service, the color, the whole thing was easy. This time I got the permanent. I got 1/8 through the ends bottle before having to stop and 1/4 through the roots color before having to stop. Burning scalp, hot dye and the smell of ammonia was so bad I had to get everyone out of my house and turn on multiple fans. I can still feel it in my lungs. Never again. I feel sick. Not cool. This company can do better. If I wanted to die from hair dye I could just roll on down to Wallgreens for much cheaper.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MELISSA B.
septiembre 6, 2019
Meh
PUBLICADO POR:
MELISSA B.
septiembre 6, 2019
Color lasted about 1.5-2 weeks then the grays started showing again because the color washed out. It did make my hair very shiny so that's a plus at least
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Melissa - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amber K.
septiembre 5, 2019
They matched my faded current hair color and not the color I selected
PUBLICADO POR:
Amber K.
septiembre 5, 2019
I specifically stated I wanted a bold copper color and posted my current hair color that was dyed (I was disappointed by the current color I had). The dye turned my color no different color than it was previously colored to be. The result I got was a dark auburn... not an intense copper. Its deep color but not bold.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claire F.
septiembre 5, 2019
Moyen
PUBLICADO POR:
Claire F.
septiembre 5, 2019
Un peu déçu car ne couvre pas à 100 pourcent les cheveux blanc et couleur trop sombre
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Claire - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
JENNIFER C.
septiembre 5, 2019
Not what I'm looking for
PUBLICADO POR:
JENNIFER C.
septiembre 5, 2019
The color it's not what I'm looking for and it only stays on my gray for up to two and a half weeks and then my gray is showing again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lezli A.
septiembre 5, 2019
No shine to hair...
PUBLICADO POR:
Lezli A.
septiembre 5, 2019
Color was off. A lot of hair fall after rinsing. No shine to my hair after coloring. Ends were dry.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lezli - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debra F.
septiembre 5, 2019
To much red
PUBLICADO POR:
Debra F.
septiembre 5, 2019
It was okay, but it put to much red in my hair......I was going for gold tones.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lynda C.
septiembre 5, 2019
Nice if they actually responded to any of my requests
PUBLICADO POR:
Lynda C.
septiembre 5, 2019
The color is pretty good. It is as expected and the quality is good. However, if you want to alter your color, you have to get hold of your "personal whomever". Yeah...they don't exist or could care less that you need help. Never hear back from anyone. EVER. So...went to Sally's and have figured it out on my own. Bummer though. I liked the convenience and consistency of the product. But if you like to change it up, there is no real easy way. Guess I'm done.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Lynda - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service/colorist team. We're always looking to improve our service, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lolis J.
septiembre 5, 2019
I did not like the product
PUBLICADO POR:
Lolis J.
septiembre 5, 2019
I want to cancel and close this account,
I do not want the order shipped on 9/4, I never ordered any more product
I wish to return it and want a full refund
Product has ammonia and I’m allergic to ammonia ,
I had a reaction
Please cancel
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Trude W.
septiembre 4, 2019
Hair colored
PUBLICADO POR:
Trude W.
septiembre 4, 2019
August 20th, I got my hair colored a week later gray started coming through.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angel B.
septiembre 4, 2019
Not happy
PUBLICADO POR:
Angel B.
septiembre 4, 2019
My hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela M.
septiembre 4, 2019
Wanted more mahogany/copper brown-flat color no shine
PUBLICADO POR:
Angela M.
septiembre 4, 2019
The process was super long and all of the effort to wash it out was ridiculous. It took numerous rinses to make my hair just feel normal. The color is a flat brown, no reds shown through, and my roots are a different color all together. I will have to have my hair professionally fixed.
I have never disliked my hair this much in a very very long time. It's not shiny and extremely dry too. I have had to purchase a deep moisturizing mask for my hair just to manage it.
I am just not pleased at all with the results. The kit was nice- presentation was great, directions clear, and ease of the order etc... just not the results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katy F.
septiembre 4, 2019
Good
PUBLICADO POR:
Katy F.
septiembre 4, 2019
Good product, wish it had more of a blended color thought. Definitely need to add highlights or lowlights to your hair after using this to give it more depth
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Accja
septiembre 4, 2019
Wrong color
PUBLICADO POR:
Accja
septiembre 4, 2019
I have med. brown hair and for many years I been coloring it awesome reds! I told these people I’m a true brown but color red, my color they sent me, it made me dark brown 🤬 I wanted my formula to be a red color!!!
Very very disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Accja - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle K.
septiembre 3, 2019
HORRIFIC
PUBLICADO POR:
Michelle K.
septiembre 3, 2019
I specifically asked for something that wouldnt make my hair brassy, specifically wanted another color - my so called stylist changed my order and now my hair is ORANGE - she is horrible, never ever use Yesenia Escamilia - I want a full refund and am reporting to the BBB
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa B.
septiembre 3, 2019
Not the color I want
PUBLICADO POR:
Lisa B.
septiembre 3, 2019
The product itself is great. Wipes to remove dye on skin works great, didn't dry out my hair, didn't have any toxic smell, easy to follow instructions, and plenty of product to cover my long hair with excess still left for the final rinse (my hair is 1/2 way down my back). However, the color I want just does not seem possible with their formulas. I keep getting dark brown, when I want there to be noticeable purple in my hair. I've tried several alterations to the formula with none producing satisfactory results, which is a shame.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
LIsa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kelly L.
septiembre 3, 2019
Very easy
PUBLICADO POR:
Kelly L.
septiembre 3, 2019
Thought that the color would be lighter like the picture. Its dark
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lecia L.
septiembre 3, 2019
Color is not what I expected.
PUBLICADO POR:
Lecia L.
septiembre 3, 2019
Please cancel all future shipments. Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lecia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sophie W.
septiembre 3, 2019
Disappointed
PUBLICADO POR:
Sophie W.
septiembre 3, 2019
This colour seemed darker and duller than the last time. I was not happy with the result.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Judy G.
septiembre 3, 2019
Color sucks
PUBLICADO POR:
Judy G.
septiembre 3, 2019
No where near the right color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Leanne D.
septiembre 3, 2019
The Dye is good. Just not for me
PUBLICADO POR:
Leanne D.
septiembre 3, 2019
The color holds and covers the greys very well. However, I just cant seem to get the color right. I Just can't get the shade that I want.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Leanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kim T.
septiembre 3, 2019
Loved the shine. But way too brassy
PUBLICADO POR:
Kim T.
septiembre 3, 2019
Loved the shine. But the color was way too brassy be and first red on the ends. I know it will fade so I'm ok with it for now. Good thing I can pull off almost anything crazy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Jenna M.
septiembre 2, 2019
It was alright
PUBLICADO POR:
Jenna M.
septiembre 2, 2019
It was darker than i thought it would be. It also REALLY dried out my hair.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jenna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary Beth A.
septiembre 2, 2019
I was not happy.
PUBLICADO POR:
Mary Beth A.
septiembre 2, 2019
I followed the instructions to the letter and when I finished there was a distinct color differrence between the out grow and the rest of my hair. I wanted it to blend the colors. If this could be fixed, I'd like to use again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria Z.
septiembre 2, 2019
My gray hair showed up 2 weeks after I dyed it oppose to 6 weeks
PUBLICADO POR:
Maria Z.
septiembre 2, 2019
I want to go 1 shade darker. That might be the original color I received.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela L.
septiembre 2, 2019
Color came out nearly black.
PUBLICADO POR:
Pamela L.
septiembre 2, 2019
Color came out nearly black. Will need to change to color several times lighter.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim P.
septiembre 2, 2019
Disappointed
PUBLICADO POR:
Kim P.
septiembre 2, 2019
Ordered semi-permanent but received permanent. Now I have permanent color on my hair. Ughh
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
vickie C.
septiembre 2, 2019
greys Are not completely covered
PUBLICADO POR:
vickie C.
septiembre 2, 2019
I love the color but I wear my hair in a short sides and back pixie. Greys are showing quickly even though I wait to color after cut.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Vickie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane
septiembre 1, 2019
Unfortunately it's all hoax in nice packaging
PUBLICADO POR:
Jane
septiembre 1, 2019
Really had high hopes for eSalon colours and it made me believe that paint will be adjusted according to my specifications and packaging made me believe it's true. And the webpage makes you feel like they know what they are doing...
But after dying my hair - getting bright ginger instead of neutral blond I asked - I have to come to conclusions nobody has read my specifications or notes. So regretting my decision to trust this project.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin D.
septiembre 1, 2019
Not what I wanted
PUBLICADO POR:
Erin D.
septiembre 1, 2019
I have been holding my April box for several months choosing to take a break from coloring. Finally broke as the summer months have lightened my hair, expecting this color to be a light/apricot is red, especially since I have had several adjustments made to make the color lighter and because I understand that you can just lighten dark hair without bleach that is in part why I stopped coloring for several months. Now I fish I had taken a before picture, I am a naturally redhead, some would say strawberry blond, which is back to where I was prior to coloring yesterday. The finish product was about 4 shades darker then I was hoping. Disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carla G.
septiembre 1, 2019
Please cancel
PUBLICADO POR:
Carla G.
septiembre 1, 2019
Please cancel this kit. I am experiencing significant hair loss and am planning on shaving my head.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Carla - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Cheryl S.
septiembre 1, 2019
I am not happy
PUBLICADO POR:
Cheryl S.
septiembre 1, 2019
I followed the instructions exactly. My hair is now reddish not medium blonde. My grey is not totally covered. I would like my money back and my subscription cancelled
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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