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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Anna - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
erin H.
noviembre 7, 2019
Busted Bottle
PUBLICADO POR:
erin H.
noviembre 7, 2019
The color bottle was open and leaking when I opened the box. I still used it but I feel like it caused my color to fade faster.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Erin - We’re sorry to hear that your hair color arrived damaged. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Sophie D.
noviembre 7, 2019
Rendu couleur
PUBLICADO POR:
Sophie D.
noviembre 7, 2019
J’aime bcp le concept en revanche si je devais faire une critique c’est que je trouve la couleur terne et cela me gêne...
Mais je suis prête à renouveler l’expérience si vous pouvez corriger ce manque de brillance.
Merci.
Cordialement
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sophie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Rhea M.
noviembre 7, 2019
Frechheit
PUBLICADO POR:
Rhea M.
noviembre 7, 2019
Ich habe leider zu spät gesehen , dass mir ohne Absprache eine andere Haarfarbe geschickt wurde. E-mail war im spamordner gelandet : wir glauben, dass der Farbton zu warm für sie ist " Bitte Was ???? Ich habe kein Foto hochgeladen und nach Empfehlung mich für eine Farbe entschieden, wie kommen Sie darauf mir einfach eine andere Farbe zu schicken ???? Leider ist diese schon auf meinem Kopf und mir kam es erst dann im Spiegel sehr komisch vor weswegen ich alle Mails nach dem Namen der Farbe durchforstet habe. Wenn man natürlich nicht als e-salon sondern als Freddy schreibt dass die Farbe einfach mal angepasst wird muss ich mich nicht wundern, dass es im Spam landet. Vielen Dank auch, Asch Töne stehen mir Aufgrund meiner sehr blassen Haut gar nicht, ich sehe jetzt aus wie eine Wasserleiche. Unmöglich ohne Foto einfach mal was zu bestimmen und zu schicken, was nicht bestellt wurde . NIE WIEDER
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Rhea - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Annabelle F.
noviembre 6, 2019
Reflets trop orangés
PUBLICADO POR:
Annabelle F.
noviembre 6, 2019
Reflets trop orangés
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Annabelle - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Gisela L.
noviembre 6, 2019
Not the right color
PUBLICADO POR:
Gisela L.
noviembre 6, 2019
The product is excellent but unfortunately the color was too dark. Next time I'll add a reference to a commercial color for matching purposes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gisela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen B.
noviembre 6, 2019
Color doesn’t last
PUBLICADO POR:
Helen B.
noviembre 6, 2019
Color doesn’t last very long. Severe Scalp irritation. The wash at the end is very messy when you apply color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Helen - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Julie Trout
noviembre 6, 2019
The color was to dark.
PUBLICADO POR:
Julie Trout
noviembre 6, 2019
Nothing wrong as far as it's a good product, I'm just to light of blonde to be do it at home.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and we appreciate you reaching out! Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Mary F. C.
noviembre 6, 2019
Worked really good
PUBLICADO POR:
Mary F. C.
noviembre 6, 2019
It is a good product and works well. I wanted more of a burgundy color. This color was more copper.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Hannelore S.
noviembre 6, 2019
Farbe zu fade, hält nur 2Haarwäschen
PUBLICADO POR:
Hannelore S.
noviembre 6, 2019
Ich bin noch nicht überzeugt, schade
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Hannelore - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Charlene T.
noviembre 6, 2019
Charlene
PUBLICADO POR:
Charlene T.
noviembre 6, 2019
Was easy to use but darker than I wanted
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Charlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Elizabeth W.
noviembre 5, 2019
Did not do a good color
PUBLICADO POR:
Elizabeth W.
noviembre 5, 2019
I followed instructions exactly and set timers - did not color grey this was supposed to be ash brown color and my roots turned out gold light brown - plus the conditioner packet wasn’t very good either will not be ordering again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenny T.
noviembre 5, 2019
did not last at all
PUBLICADO POR:
Jenny T.
noviembre 5, 2019
I usually use $5 hair color from discount stores and it last at least 4 to 5 weeks. The esalon didn't even last 3 weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jenny - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Susan M.
noviembre 5, 2019
do not use if you have very long curly ha i
PUBLICADO POR:
Susan M.
noviembre 5, 2019
I checked very long curly hair, I ran out of the color formula when I was 3/4 thru. I tried to stretch the color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with the Custom Hair Color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue R.
noviembre 4, 2019
Does not cover grey
PUBLICADO POR:
Sue R.
noviembre 4, 2019
I went to go and cancel my order because I realized this product was not covering my gray more than a boxed drugstore product. The representative talked me into getting one more month, for free which I did. She said that they would make it so my color would last longer but it did not. When I went to go cancel the rest of my orders the representative was rude and very easy to let my business go.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sue - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra B.
noviembre 4, 2019
It smelled really strong
PUBLICADO POR:
Debra B.
noviembre 4, 2019
Seems that it’s got something strong smelling and it tends to burn my nose and eyes, like the old Toni perms! I thought the ingredients were good for your hair and not damaging? I even had some hair loss for a couple weeks afterwards
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah M.
noviembre 4, 2019
color
PUBLICADO POR:
Sarah M.
noviembre 4, 2019
the color was fine, but your color washes out every shampoo, within 3 wks,, its terrible
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Irene E.
noviembre 4, 2019
Mistake in order
PUBLICADO POR:
Irene E.
noviembre 4, 2019
All prior orders have been great. Last one was not mixed with brown and only had the golden color. I could not use and went to salon. Have gone to salon again. But coming back soon for a retry.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Irene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Randi S.
noviembre 4, 2019
Poor customer service
PUBLICADO POR:
Randi S.
noviembre 4, 2019
I sent an email several weeks ago and never heard from anyone about adjusting my hair color. This is quite disappointing.
I will no longer be purchasing any hair products from eSalon. I was hoping this would turn out to be a positive experience and it has not.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Randi - We are sorry that your hair color turned out different than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Morgan P.
noviembre 4, 2019
Barely any different
PUBLICADO POR:
Morgan P.
noviembre 4, 2019
The color can only be seen in bright light and i wanted something more dramatic
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Morgan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Francheska J.
noviembre 4, 2019
Nothing happened.
PUBLICADO POR:
Francheska J.
noviembre 4, 2019
I was trying to go slightly lighter/ more copper toned. Absolutely nothing happened. I just put chemicals into my hair for it to be the same color. Waste of money and time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Francheska - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Why is it so hard to get really ashy tones!? I was hoping for a light to medium ashy blond and ended up with a warm brown. I stayed with an accidental super light blond that was very brassy. I need help toning this situation.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mcintyre - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marion M.
noviembre 3, 2019
Darker than expected
PUBLICADO POR:
Marion M.
noviembre 3, 2019
I think for the desired look I was/am trying to achieve, I need to visit an actual salon to have my hair lightened and coloured properly. This was way too BROWN for my liking. Depositing colour doesn't LIFT-- so if you're a brunette wanting to go red-- no.... just no.... go to a salon! If you need a budget friendly pick-me-up to cover a few grays or freshen up your current colour without expecting a transformation, then esalon might work for you.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Marion - Thank you for your feedback. We're truly sorry that our color did not provide the lift you expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheila S.
noviembre 3, 2019
Not happy with color I want to opt out
PUBLICADO POR:
Sheila S.
noviembre 3, 2019
Not a fan the color is only slightly different from my natural color. No highlight options, and I can’t figure out how to stop all future shipments. I hate that I had to enroll just to try it once and now I can’t opt out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
YM R.
noviembre 2, 2019
Too much Red
PUBLICADO POR:
YM R.
noviembre 2, 2019
I asked for a dark brown with blue undertones. Instead I got Red!
Not Happy!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
YM - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Valerie S.
noviembre 2, 2019
Didn’t color all of the hair.
PUBLICADO POR:
Valerie S.
noviembre 2, 2019
The color is pretty but it didn’t color all of my hair. It was throughly saturated but still didn’t color it all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
tiffany R.
noviembre 2, 2019
Pretty color sort of
PUBLICADO POR:
tiffany R.
noviembre 2, 2019
The color was OK. Just not right. The roots were too dark blond and not enough mahogany and the mahagony was a Ronald Mcdonald red. Not what I was going for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nikole M.
noviembre 1, 2019
Didn't work
PUBLICADO POR:
Nikole M.
noviembre 1, 2019
I've dyed my hair red many times, a lot of different colors over the years, and this was the first time I had used dye in over a year and it did not work. I ordered a light red color for my medium brown hair and my hair ended up kind of a ruddy an darker brown tint. The roots were a much brighter red for about a week and then it faded. I'm not really sure why it didn't work for me.
Also I got the volume shampoo and conditioner bottles and they make my head itch so that made the experience worse lol. I've used them now 3 times and am certain that its the reason my head itches.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nikole - We apologize for the disappointing color experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
K Leslie M.
noviembre 1, 2019
Product too strong
PUBLICADO POR:
K Leslie M.
noviembre 1, 2019
This product was so strong that it broke my hair off. I have tried to cancel my account and take out my payment information but the website will not let me do that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
K - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and will be reaching out shortly with more information.
PUBLICADO POR:
Logan D.
noviembre 1, 2019
Not enough
PUBLICADO POR:
Logan D.
noviembre 1, 2019
I like the color and all, but I didn't even get enough for half of my head. I answered on my hair quiz that I had thick and long hair too. Kind of sucks when you order hair dye and then have to drive with a wet head to try and match the shade so you don't look like a mushroom.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Logan - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
krystal B.
noviembre 1, 2019
Hate this
PUBLICADO POR:
krystal B.
noviembre 1, 2019
I had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Krystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection.
PUBLICADO POR:
Amanda E.
octubre 31, 2019
Color didn’t last
PUBLICADO POR:
Amanda E.
octubre 31, 2019
While I liked how my hair felt and looked at first, the color did not last very long and the grey coverage is not quite as good as I had hoped.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Petra L.
octubre 31, 2019
Ziemlich enttäuscht
PUBLICADO POR:
Petra L.
octubre 31, 2019
Habe Anfang Oktober meine dritte Bestellung erhalten. Nach der ersten Lieferung ( die Farbe war zwar für den ersten Moment ziemlich hell Rotkupfer,aber sonst Recht gut.) hatte ich um etwas mehr rot in der Farbmischung gebeten . Daraufhin wurde beim 2. Mal eine Farbe geliefert die einfach nur sehr viel dunkler war. So dunkel wollte ich meine Haare nicht tragen. Daraufhin bat ich darum,mir dann doch lieber wieder die Mischung der ersten Lieferung zu schicken. Das Ergebnis der dritten Färbung waren dann leider einfach nur dunkelbraune Haare bei denen nun auch der allerletzte rote Farbton verschwunden war. Ich habe das dann eSalon mitgeteilt und mein Abo gekündigt. Leider hat sich eSalon nicht Mal die Mühe gemacht das Gespräch mit mir zu suchen .
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Petra - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Parveen M.
octubre 31, 2019
Hair did not lighten
PUBLICADO POR:
Parveen M.
octubre 31, 2019
I was quite surprised as my hair did not get any lighter as stated on the box.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Parveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
EDITH C.
octubre 31, 2019
Color set
PUBLICADO POR:
EDITH C.
octubre 31, 2019
Not really impressed. Doesn't seem like the highlights really show at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Edith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patti M.
octubre 31, 2019
Not a good color.
PUBLICADO POR:
Patti M.
octubre 31, 2019
I need a whole different color. It’s just soooo coppery.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Molly M.
octubre 31, 2019
Ok but A little off
PUBLICADO POR:
Molly M.
octubre 31, 2019
I like the color for coverage, however was disappointed at the color. It was not the color that I had anticipated, leaving me with a reddish tint.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Molly - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
cynthia T.
octubre 31, 2019
Problems
PUBLICADO POR:
cynthia T.
octubre 31, 2019
Since using this product my hair is falling out. Pls cancel any future shipments as well as
Mymembership.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cynthia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Joyce C.
octubre 30, 2019
Not happy
PUBLICADO POR:
Joyce C.
octubre 30, 2019
Asked for darker got lighter, after many emails, feel unlistened to, n unvalued. No longer want to be subscribed anymore
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joyce - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Liz S.
octubre 30, 2019
Great packaging, great instructions, poor follow up support
PUBLICADO POR:
Liz S.
octubre 30, 2019
I received my first shipment from esalon and after following the instructions, the color I got was not a good fit for me at all. While I've been trying to get the next shipment updated to a new color, I am receiving canned email responses that indicate to me that my next color update is definitely not being "tailored to me." For example, I received a generic canned email about doing a strand test after I had sent an image showing how the color looked on me (and to show I'd been using the tinted rinse and that it hadn't worked that well).
Overall, I'm really not impressed so far.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liz - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jennifer T.
octubre 29, 2019
Do not sign up
PUBLICADO POR:
Jennifer T.
octubre 29, 2019
I do not like any of the color and I always had long hair and they don't sent enough color also I have been trying for 5 months to cancel my account and the don't give you that Option. I have been skipping the order every month and the still have billed me and not sent the stuff. I have called them and no answer about 10 time also email them 10 time a month no one emailed me back I have tried to delete my credit card information and my information. But it will not let me unless I put another card I and and they're not giving you a choice once you sign up for it you get one on mackley every month they take it out of your card But whether you get in and not they donot tell you all this when you sign up I would not recommend this place to my worse enemy it does not cover the Gray it does not work well is cheaper to go to a salon at least I know it's gonna work or to go to the store and buy the best brand they have because even buying 2 boxes for long hair it cheaper and works better and when you want to change the color you can with out any problem. I told them about 3 time I want to change my color and they do nothing like I never sent any thing about it I never been able to use it and it cover my gray for more than a week. I bet they don't put this on the review because they don't want people to know the truth that they will steal your money and there product are no good
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lesley H.
octubre 28, 2019
Terrible Grey coverage.
PUBLICADO POR:
Lesley H.
octubre 28, 2019
I ordered my color at the end of August. I ended up holding on to the box for another month because I was traveling and frankly a little scared to use home box color. I was worried about the color that the stylist chose because it was dark brown on dark brown. Not very dimensional if you ask me.
But I went for it. At the end of September I used the color kit. And it was exactly what I feared. Flat, way to dark color. Like I had been cheap box dying my hair for years. Terrible. But I was stuck.
But then I noticed a couple of days later that the color looked a little less intense and I though well maybe it was just the color settling of something.
Fast forward we are now at the end of October and my gray coverage is GONE! I have gray hairs becoming uncovered. My highlights from my salon job are showing. This product is worthless.
I’m super disappointed. I could have bought cheap Box dye at the grocery and had better results for less money. Waste of money. The product wasn’t tailored to me. Just one dimensional cheap color. RUN! Don’t waste your money or ruin your hair!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lesley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mary R.
octubre 28, 2019
Please cancel all future orders and unsubscribe
PUBLICADO POR:
Mary R.
octubre 28, 2019
Please confirm all future orders are cancelled and I am unsubscribed from this email
Thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia B.
octubre 28, 2019
Patrícia bagi
PUBLICADO POR:
Patricia B.
octubre 28, 2019
I bought your product a couple years ago , I was so happy because finally was covered successfully my gray hair . This time I chose different tint , and really is not the color that I chose , it was Ash blonde but ion my hair it is COPPER ..... and the worse part it doesn’t cover as before my gray hair well !!! I am very disappointmented, please don’t set another order at lease not the same shade ,
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Christine C.
octubre 28, 2019
Did not cover greys
PUBLICADO POR:
Christine C.
octubre 28, 2019
I really wanted to like the service for its customizability and ease of use, however after following the directions carefully and specifically focusing on my greys, my grey hairs are still grey. Also even after using the shampoo and conditioner, my hair still smells strongly of ammonia which is an absolute headache and gives me one too. The rest of my hair did not change from black to dark brown either. Sorry to say I don’t recommend this and will not be back.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sasha M.
octubre 27, 2019
couldn't be worse
PUBLICADO POR:
Sasha M.
octubre 27, 2019
I ordered dark ash blonde specifying I don't want ANY brassiness not a hint.. my hair turned out completely red. Good I ordered a dark blonde spray and had Mixed Feelings blonde toning drops on hand, so was able to cover it up. The smell of the color mix is stronger than any box color, there should be a big warning on the bottle. I emailed the "colorist" before my second order was due, sent them a picture, asked if they can fix it.. no response whatsoever, nada.. Of course I cancelled the plan. I'm still receiving emails to restart the plan, get free shipping.. Overall the idea is great, the packaging is amazing, the website is nice, but the color I got was beyond bad and the customer service, as far as I'm concerned, doesn't exist.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica K.
octubre 27, 2019
Not blonde- it’s orange
PUBLICADO POR:
Jessica K.
octubre 27, 2019
My hair is now orange! Hate it!
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Candace F.
octubre 27, 2019
Colour didn't take
PUBLICADO POR:
Candace F.
octubre 27, 2019
Put on my roots only (as instructed by the package), left on a full 30 minutes as instructed. Didn't cover the gray at all. I asked for an ash blonde and it just didn't take. The staff is very helpful but I ended up going to a beauty supply store close to me and purchased what I needed and it did the trick. It was a bit difficult to navigate the process to cancel this plan as most of these online sites are. I do have difficult hair as it pulls a lot of red tones so it's not really e salons fault it is tough to do just from a picture. I'm sure most people can be happy with their purchase!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Naomi T.
octubre 27, 2019
color isn't strong enough
PUBLICADO POR:
Naomi T.
octubre 27, 2019
I love the concept of customized do-it-yourself hair dye. However, both times I've used eSalon's product, the color has not turned out right: The result was just a slightly augmented version of my previous hair color, rather than the dramatic transformation I was looking for. What I've come to think is that the dye just isn't strong enough to provide solid coverage. Here's an example: I recently got the Medium Brown Mahogany Pearl color and applied it to my dark blonde hair. The result was a plain light brown with orangey undertones. The mahogany tone and the dark shade were pretty much lost on my blonde hair. It's almost as if I can see my blonde hair showing through the dye! I don't think I will be using this product again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Naomi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
kathy M.
octubre 27, 2019
changed color - bleached out my hair
PUBLICADO POR:
kathy M.
octubre 27, 2019
I had been a member since 2016. This last color - they totally changed my formula with no warning.
Instead of a copper color which is what it had always been, I now have bleach blond roots that do not match my hair. No, I did not do a color test bc it had always been the same. The products have changed.
I'm frantically trying to get to a hair salon to have it fixed!
I doubt this will be posted but you need to WARN your customers that the color forumulas have changed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathryn E.
octubre 25, 2019
Getting There
PUBLICADO POR:
Kathryn E.
octubre 25, 2019
I'm getting used to their technique and product but it's taking long than I would have liked. The color still isn't quite what I want but it much closer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathryn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Evie B.
octubre 25, 2019
Omg
PUBLICADO POR:
Evie B.
octubre 25, 2019
This product gave me hives. They started out on my ears then covered my whole body. I even had the hives in my eyes. Took 2 weeks before they started to get better. I itched so 👎 bad. I was going out of my mind itching. Nothing helped. Well, alcohol helped me a bit. I have scars from the hives...😒. Wouldn't wish this on my worst enemy
If you have even a slight allergic reaction to hair dye. Don't use this. I do love the color and the coverage. But not worth the agony and mind blowing pain and itching. Hives leaking gross sticky stuff.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Evie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery
PUBLICADO POR:
Patricia L.
octubre 24, 2019
ne couvre pas du tout mes cheveux blancs,,, la racine est toujours blanche ,,
PUBLICADO POR:
Patricia L.
octubre 24, 2019
je suis désolée, mais je ne peux pas continuer avec vous ,, mes couleurs ne me conviennent pas du tout,,, je vous avais prévenu que mes racines étaient couleurs châtain foncé, et que le reste de ma chevelure était blond cendré .. donc franchement cela ne me convient pas du tout, malheureusement pour moi ,, il va me falloir retourner chez ma coiffeuse qui ne me fait pas la couleur au même prix ,,,mais ma couleur chez elle , est réussie ..donc désolée,,, je ne continue pas à faire des essais pour rien ,,, je suis toujours désabonner chez vous ;;; cordialement
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Patricia - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Alice J.
octubre 24, 2019
It's ok
PUBLICADO POR:
Alice J.
octubre 24, 2019
I have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rosemary P.
octubre 24, 2019
Worst hair color I ever used
PUBLICADO POR:
Rosemary P.
octubre 24, 2019
I have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vilma B.
octubre 23, 2019
Farbe
PUBLICADO POR:
Vilma B.
octubre 23, 2019
Es ist ok, aber es deckt nicht alles ab und der Geruch des Ammoniaks ist ziemlich stark. Daher habe ich mein Abonnement gekündigt.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Vilma - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dorothy M.
octubre 23, 2019
A little lighter?
PUBLICADO POR:
Dorothy M.
octubre 23, 2019
I like the product bit need to have a bit lighter still.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
tanja M.
octubre 23, 2019
Color set
PUBLICADO POR:
tanja M.
octubre 23, 2019
Great package. Color however didn’t fully cover all of my greys, and the roots would have to be colored sooner then anticipated. Also, it looks like the color is not very persistent, it is getting lighter with every wash.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tanja - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle W.
octubre 23, 2019
Not really worth the money
PUBLICADO POR:
Danielle W.
octubre 23, 2019
Last time I ordered my color it took over a week to get it.
The color itself was good. What it boils down to is that it cost me over $30 (with shipping), for a color that I didn't even get for over a week. Not esalons fault... just reminded me I could get a similar color for $10 at a neighborhood store and not have to rely on USPS for it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experiences.
PUBLICADO POR:
Julie D.
octubre 23, 2019
Not so happy
PUBLICADO POR:
Julie D.
octubre 23, 2019
So again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again!
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stacey A
octubre 22, 2019
The red color, only took to my roots....
PUBLICADO POR:
Stacey A
octubre 22, 2019
The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much!
Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing.
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PUBLICADO POR:
Anna S.
octubre 22, 2019
War anders als abgebildet
PUBLICADO POR:
Anna S.
octubre 22, 2019
Leider bin ich nicht zufrieden mit der Farbe. Mein Wunsch war ein nicht ganz dunkles braun als Farbergebnis, heraus kam Tiefschwarz. Durch die Farbbilder konnte man es etwas anpassen unterm Strich war es aber nicht so wie auf dem Bild zusehen. Schade! Bin daraufhin zum Friseur um es zu korrigieren.
Meine Empfehlung wäre, bevor man sich die Farbe bestellt noch mal beim Kundenservice nachzufragen oder zwei Farbenuancen (bei den dunklen Haarfarben) heller bestellen.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Anna - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
DANA F.
octubre 22, 2019
2nd Batch
PUBLICADO POR:
DANA F.
octubre 22, 2019
2nd Batch was good still did not cover that welll
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joy S.
octubre 22, 2019
Loved the colour....but
PUBLICADO POR:
Joy S.
octubre 22, 2019
Absolutely love the colour. A real ash brown, without any red tones.
However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash.
I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home.
My roots very quickly become much lighter; within 2 weeks!
I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Helen B.
octubre 22, 2019
Coverage
PUBLICADO POR:
Helen B.
octubre 22, 2019
Did not cover gray and was supposed to be like a dirty blonde color and came out brown
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elissa L.
octubre 22, 2019
Disappointed
PUBLICADO POR:
Elissa L.
octubre 22, 2019
For the cost, I'm not impressed. I'm going back to my store box. The colour was much darker for a medium golden brown. Once I mixed the 2 products, it was very thick, maybe old.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Elissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christel B.
octubre 21, 2019
Great Color, Horrible Build Up
PUBLICADO POR:
Christel B.
octubre 21, 2019
I love the golden color produced from this company. However, this product leaves HORRIBLE build up in my hair. It does not wash out easily. It took me at least three washes to get the product out of my hair. I DO NOT recommend this to anyone with thick hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
MARIE M.
octubre 21, 2019
Ne répond pas à mes attentes
PUBLICADO POR:
MARIE M.
octubre 21, 2019
Cette coloration est agréable , pas d'odeur , mais ne couvre pas correctement les cheveux blanc . Je ne suis pas satisfaite
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Marie - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Laurie D.
octubre 21, 2019
Too dark
PUBLICADO POR:
Laurie D.
octubre 21, 2019
It was a little too dark and I was wanting more of an ash brown. Years ago when I used a salon I liked the color that you picked for me
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie I.
octubre 20, 2019
Viel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckend
PUBLICADO POR:
Melanie I.
octubre 20, 2019
Viel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckend
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Melanie - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Shannin C.
octubre 20, 2019
Horrible color
PUBLICADO POR:
Shannin C.
octubre 20, 2019
Color not as described. Worst color. Hate it!! Did not receive the free brush to help color my hair. Complete disaster. Have been coloring my hair for years and NEVER been this disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie-Line D.
octubre 20, 2019
Coloration Trop "Décapante
PUBLICADO POR:
Marie-Line D.
octubre 20, 2019
Produit trop "AGRESSIF"
J'ai fais une Réaction "Allergique" Cutanée
Cuir Chevelu Abîmé, sensible et "Piquant"
Très Déçue, je pensais avoir une Couleur Douce et Soyeuse
Cheveux Rêches à la Fin
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Marie-Line - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Doris K.
octubre 19, 2019
can I cancel the last order?
PUBLICADO POR:
Doris K.
octubre 19, 2019
I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order?
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Doris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany M.
octubre 19, 2019
Nothing what I was expecting
PUBLICADO POR:
Brittany M.
octubre 19, 2019
I had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela W.
octubre 19, 2019
Too thick
PUBLICADO POR:
Angela W.
octubre 19, 2019
The last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Theresa R.
octubre 19, 2019
Wrong color
PUBLICADO POR:
Theresa R.
octubre 19, 2019
I received a color that wasn’t what I usually receive.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonya F.
octubre 19, 2019
Didn’t cover grays at all
PUBLICADO POR:
Tonya F.
octubre 19, 2019
I’ve used box color from cvs that has covered my grays better than this has. The color itself isn’t too bad, but the lack of coverage is very disappointing. I don’t have a ton of gray, but absolutely none of it was colored and I left the solution on for the recommended 45 minutes. It was worth a shot, but I definitely won’t be ordering again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Eva H.
octubre 18, 2019
Low quality
PUBLICADO POR:
Eva H.
octubre 18, 2019
Damaged my hair, color didn't last. My stylist did not listen to me on the color customization I wanted originally. The redo that she sent me was a semi perm and did little to adjust the color, and additionally having to dye my hair twice in a few weeks damaged it terribly. I would not try your formula again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eva - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Our Color Happiness Guarantee is something we take seriously and we are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Karen D.
octubre 17, 2019
Can't review because I did not receive it
PUBLICADO POR:
Karen D.
octubre 17, 2019
Where is my shipment? According to tracking it left New York, then went to Las Vegas, to Illinois and then to Georgia. No tracking updates in the last 2 days.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Karen - We are sorry to hear your shipment has not arrived! Keep an eye out for an email from us to see if we can get this resolved for you. Thanks for choosing eSalon!
PUBLICADO POR:
LISA N.
octubre 17, 2019
Product good if you get correct color
PUBLICADO POR:
LISA N.
octubre 17, 2019
Color not what I wanted. Ordered again. A little better. Red does not stay in longer than 2 days
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kerry P.
octubre 17, 2019
Horrible .. EDIT 10/17: Will give it one more try
PUBLICADO POR:
Kerry P.
octubre 17, 2019
Absolutely did not like the formula or the color it gave me. No purple shows up, it turned my hair almost black!
I cancelled my membership but I was charged for and sent 2 more packages. A complete waste
Edit 10/17/19: Desiree from esalon reached out to me after receiving this review. She was very polite, offered solutions, and helped me feel better about my experience. I will try out a new color. Thanks, Desiree, for now, I have raised my review from 1 star.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Terry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle K.
octubre 16, 2019
Ehhhh
PUBLICADO POR:
Michelle K.
octubre 16, 2019
I was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Carol L.
octubre 16, 2019
Color
PUBLICADO POR:
Carol L.
octubre 16, 2019
I did not like the color and was not contacted. Received another kit didn’t order it.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Carol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley H.
octubre 16, 2019
I wanted it to be dark
PUBLICADO POR:
Ashley H.
octubre 16, 2019
I feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristi M.
octubre 16, 2019
The toner calms a small bit
PUBLICADO POR:
Cristi M.
octubre 16, 2019
It’s still an orange color for at least a month.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candace S.
octubre 15, 2019
So unhappy
PUBLICADO POR:
Candace S.
octubre 15, 2019
I hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol H.
octubre 15, 2019
You are rip offs
PUBLICADO POR:
Carol H.
octubre 15, 2019
After using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan S.
octubre 15, 2019
Fried my hair/Horrible customer service
PUBLICADO POR:
Susan S.
octubre 15, 2019
Product isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kyrsten H.
octubre 15, 2019
So Upset!
PUBLICADO POR:
Kyrsten H.
octubre 15, 2019
This was not at all what I wanted and had hoped for. I went into this experience hoping that my hair would look great and instead its a dark mess. It feels so dry and the color is too dark for my pale self. On top of that.. My package was damaged and had to be retapped by I think the post office. I am not even sure and the items looked as if they were thrown in.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Krysten - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine L.
octubre 15, 2019
Root color was way too dark
PUBLICADO POR:
Christine L.
octubre 15, 2019
The root color they gave me came out extremely dark and did not blend at all with the end color that they gave me. It made my roots look worse than when I started.
I meticulously followed the directions because blending was a concern of mine but it didn’t make a difference the root color was much too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Terri M.
octubre 14, 2019
Product Color
PUBLICADO POR:
Terri M.
octubre 14, 2019
Color was so awful I CANCELED my account PLEASE do not send any more product. Thanks
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Terri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Virginia V.
octubre 14, 2019
Color good, instructions not.
PUBLICADO POR:
Virginia V.
octubre 14, 2019
The instructions should have had me leave color on my ends longer than 3 minutes at the end, since I was just switching back from a store box color. The ends are much lighter, and the top of my head has shiny new color, whereas midway down it is the duller box color with just a wash of the Esalon shade over it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Virginia - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michele H.
octubre 14, 2019
Horrible
PUBLICADO POR:
Michele H.
octubre 14, 2019
I have colored my greys before and I've never had such large strands of grey hair completely uncovered. My hair was totally saturated. It was NOT an application error. And I chose the darkest brown possible, uploaded a picture and this is still a complete waste of money. I've had better luck with grocery store boxes, so why is the junk more expensive? I'm cancelling asap.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michele - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Meg B.
octubre 13, 2019
Color system
PUBLICADO POR:
Meg B.
octubre 13, 2019
The color system is a little too watery to what I’m used to, but color is good. I like the Classic shampoo and conditioner.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Meg - Thank you for your feedback. We apologize the color was watery, however we are happy to hear you are loving your color and Classic Shampoo + Conditioner Duo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Holly Z.
octubre 13, 2019
New color
PUBLICADO POR:
Holly Z.
octubre 13, 2019
The last time I ordered I chose a new color (blue black) and I was not happy with it. Today, I tried re-ordering a color I've used in the past and I'm having a very hard time making any changes to my previous order ("My Color"). There is NO OPTION to change my color, it seems I can only re-order the last color I selected. What the heck?! The ordering process in NOT user friendly and no option to get assistance! Where is customer support?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Holly - Thank you for your feedback. We apologize for the disappointing experience you had with our website. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia C.
octubre 13, 2019
not what they say it is
PUBLICADO POR:
Patricia C.
octubre 13, 2019
I did not sign up for auto shipments and cancelled it online...yet they keep coming. must be a scam . beware
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen A.
octubre 13, 2019
Great color but...
PUBLICADO POR:
Kathleen A.
octubre 13, 2019
First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Julie F.
octubre 12, 2019
Instructions very straight forward but color was uneven
PUBLICADO POR:
Julie F.
octubre 12, 2019
I loved the box with clear instructions and tools. Unfortunately , although I made sure to cover my entire head, roots to end, the color looks uneven. I was unable to use all the color but tried twice to apply and ensure even.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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