This time, I was so careful to get my roots and gray areas first before the rest of my hair. I’m only a couple of weeks out and I’m already seeing the gray, which didn’t happen the first time.
I’m disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bernadette G.
enero 2, 2020
moyen
PUBLICADO POR:
Bernadette G.
enero 2, 2020
Je préfère les colorants sans ammoniaque et là c'est vraiment trop fort.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Bernadette - Merci pour votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Joanna G.
enero 2, 2020
Greys not fully covered.
PUBLICADO POR:
Joanna G.
enero 2, 2020
The color is great but my greys were not fully covered. I am Filipino and my hair is strong, thick and coarse. I left it in for 40 minutes but it wasn’t long enough, I guess. I’ll try again and leave it on for 45-50 min- but I’m afraid to fry my hair.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Joanna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Josephine H.
enero 2, 2020
Still get grey streaks
PUBLICADO POR:
Josephine H.
enero 2, 2020
I till get grey streaks even though I am following the instructions. I love the color, but not the streaking
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
Sophia H.
enero 2, 2020
Not the colour I ordered
PUBLICADO POR:
Sophia H.
enero 2, 2020
I ordered an Ash medium blonde my hair colour is now red/brown!! Hate this colour will not use again!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sophia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa R.
enero 2, 2020
Great color, but doesnt stick
PUBLICADO POR:
Vanessa R.
enero 2, 2020
Love how the color looks but this is my 3rd purchase & you start to see the color go after week 3; by week 4 you see streaks everywhere.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah C.
enero 2, 2020
Too dark, I have requested a lighter shade with NO response.
PUBLICADO POR:
Deborah C.
enero 2, 2020
I have requested a lighter shade with no response.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Susan T.
enero 2, 2020
Color
PUBLICADO POR:
Susan T.
enero 2, 2020
I am still not happy with the color of the product. I feel it still needs to be lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
April C.
enero 2, 2020
Dark red/brown
PUBLICADO POR:
April C.
enero 2, 2020
I love the color but the developer was the wrong consistency
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathy C.
enero 2, 2020
Color still too brassy
PUBLICADO POR:
Cathy C.
enero 2, 2020
I had requested a color change because there was a lot of red in my color. My next order still pulled some red in my hair. It was a little brassy. I had requested a neutral color but obviously did not receive an appropriate change in my custom color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline W.
enero 2, 2020
Not great
PUBLICADO POR:
Jacqueline W.
enero 2, 2020
The end product was an ash brown, not what I was expecting. It may due to the fact I had gone grey for a few years and this was the first color. I’ve ordered from salon in the past and have been very pleased. I ordered a tint rinse to get me through to the next color, I am hopeful the next time will be great!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ruth A.
enero 2, 2020
Too dark
PUBLICADO POR:
Ruth A.
enero 2, 2020
Either I’m getting more white hair or something, but the color is too dark on me and makes me look bleached out in skin tone now. My husband noticed it first, so that means something.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ruth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer P.
enero 1, 2020
Did not cover gray
PUBLICADO POR:
Jennifer P.
enero 1, 2020
Sorry but was not impressed. The color didn’t cover my few grays I have. Also I got a root touch up color that isn’t the same color as the first color. So now I have to go get my hair fixed. Very disappointing.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol Y.
enero 1, 2020
Totally wrong color
PUBLICADO POR:
Carol Y.
enero 1, 2020
This was, I think, my 3rd attempt with esalon color. The first kits were used following exact instructions and there was no color change from before coloring to after. No gray cover up, no noticeable before to after color change. This time I switched out the 20 volume developer for 10 volume and there was color change all right. A totally different color which I'm sure will be blamed on the developer switch. There was no strawberry in this strawberry blonde and a medium almost ashy blonde was the result. It was a shocking color change when I went into work the next day. I was looking for a light shade of strawberry blonde to cover my graying temples. I will not be using esalon again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carol Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cara D.
enero 1, 2020
Poor color
PUBLICADO POR:
Cara D.
enero 1, 2020
This color was the worst ever.... my hair was two tone
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Cara D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
D m B.
enero 1, 2020
Total coverage
PUBLICADO POR:
D m B.
enero 1, 2020
Although this coloured all my hair and greys it took my hair back to its natural colour medium brown and I lost all the purple/ plum I had before. I tried the purple tint wash to add tones but it didn’t work .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
We apologize for missing the mark and not being able to meet your Color expectations. Our Color Experts have been in contact via email and will be happy to assist in this process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Amanda C.
enero 1, 2020
Hair color
PUBLICADO POR:
Amanda C.
enero 1, 2020
The hair color I use is not a dark enough black.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda C. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
diciembre 31, 2019
Great in a pinch if you want to save money
PUBLICADO POR:
Karen S.
diciembre 31, 2019
This product is not as good as a salon, for me. I can see where it might be for others, but my hair is extremely fine and fragile. The color this product gives is wonderful, but it leaves my hair dry and brittle. No amount of conditioning seems to help and I have to wait for it to grow out before I can use it again or I fear my hair would break off.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback, and truly appreciate you reaching out to let us know about your concern. Please, check your inbox, we've emailed you to discuss this matter further. We value every client, and look forward to providing you with a product that will better suit your needs!
PUBLICADO POR:
Lisa O.
diciembre 31, 2019
Bad blend
PUBLICADO POR:
Lisa O.
diciembre 31, 2019
Half of my head looks good. The bottom looks washed out
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Olivia B.
diciembre 31, 2019
Color fried my hair
PUBLICADO POR:
Olivia B.
diciembre 31, 2019
I have used products a few times getting progressively darker. This time I again asked for a shade darker and followed the instructions exactly. My hair ended up a shade lighter and is extremely dry and brittle. I was previously very happy with the colors but now I will not be using again .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
siloo M.
diciembre 31, 2019
Terrible match
PUBLICADO POR:
siloo M.
diciembre 31, 2019
Color was awful. Very strong smelling. Made my eyes water. Harsh chemicals??
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Siloo - We are sorry to hear that you were disappointed by your Color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we've emailed you with further information regarding this matter.
PUBLICADO POR:
Minju J.
diciembre 30, 2019
It doesn't works
PUBLICADO POR:
Minju J.
diciembre 30, 2019
I expected it works well and I want to change my hair color. but it doesn't work and smells terrible.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Minju - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jerica B.
diciembre 29, 2019
Disappointed
PUBLICADO POR:
Jerica B.
diciembre 29, 2019
I had such high hopes for this product but unfortunately I was so disappointed. I followed every instruction and I could barely notice I even colored my hair
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jerica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Lily F.
diciembre 27, 2019
House of wax
PUBLICADO POR:
Lily F.
diciembre 27, 2019
I used this product a few years ago and loved it and decided to try it again to save $$ at the salon. I think they have reformulated their product since because when I tried to wash the dye out in the shower barely any came out and a waxy film is stuck to my scalp and hair. Shampooed three times using a scalp scrubber and I still look like I used more hair gel than pauly d. I wish this product hadn't changed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lily- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie M.
diciembre 27, 2019
do not like!!
PUBLICADO POR:
Stephanie M.
diciembre 27, 2019
Cancel any additional orders! I did NOT agree to get these every month and be charged a crazy amount!! I have 2 orders that I do not want and will not use! I was not impressed with the color at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Angel S.
diciembre 27, 2019
Usually satisfied, not so much this time :(
PUBLICADO POR:
Angel S.
diciembre 27, 2019
I am usually very satisfied with my order from ESalon but with this order I found the great coverage didn’t last long at all. The color was nice for the first few days but I could see my old grey within just a couple of showers.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tari K.
diciembre 27, 2019
Very disappointed
PUBLICADO POR:
Tari K.
diciembre 27, 2019
The change in my color is SO unsatisfactory! There's hardly any red which is the main thing im going for. I will seriously have to rethink ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee K.
diciembre 26, 2019
2nd time
PUBLICADO POR:
Renee K.
diciembre 26, 2019
My product arrived very damaged and unusable. I am so upset and disappointed. This is the second time and i want my money back
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley J.
diciembre 25, 2019
Beautiful color, Nasty smell
PUBLICADO POR:
Shelley J.
diciembre 25, 2019
I love the color, but am unable to use due to it’s high ammonia smell. Get rid of the ammonia and I’d consider coming back. However, nobody responded to me when I cancelled my auto order due to the ammonia content, so, I don’t think I’ll be back ordering any time soon. Too bad because the color was spot on.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha A.
diciembre 25, 2019
Farbe hält nicht
PUBLICADO POR:
Samantha A.
diciembre 25, 2019
Leider ist auch beim 2. Mal färben genau nach Anleitung die Farbe nicht wie gewünscht und wäscht sich raus. Ich habe sie extra von einer Friseurin auftragen lassen. Schade eigentlich.... Versand war beim ersten Mal wie angekündigt, beim zweiten Mal kam das Paket nicht an aber es wurde sofort ein neues raus geschickt. Der Kundenservice ist nämlich wirklich top dafür auch 1 Stern.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Samantha A. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Ramona E.
diciembre 25, 2019
Kündigung aus gesundheitlichen Gründen
PUBLICADO POR:
Ramona E.
diciembre 25, 2019
Leider habe ich Atemnot Probleme auf die ständige Anwendung der Produkte bekommen. Zuerst ein unerträgliches Brennen auf der Kopfhaut. Daraufhin wurde mein Immunsystem angegriffen und ich wurde krank. Es ist sehr schade da ich ihre Produkte gut fand. Ich habe seither starken Reizhusten. Arbeite im Krankenhaus auf der Gefäßchirurgie und darf auf keinen Fall mehr diese Produkte verwenden. Deshalb kündige ich meine Bestellung mit sofortiger Wirkung. Danke für ihre Zusammenarbeit.
Mit freundlichen Grüßen Frau Ramona Edelmann Sonneberg den 26.12.2019
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ramona E. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mariah D.
diciembre 24, 2019
I don't know
PUBLICADO POR:
Mariah D.
diciembre 24, 2019
I don't think I picked dark brown. But now my hair is brown, when before it was an awesome Violet. It looks like the color I got has Violet in it, but I don't think so. Because my hair is brown. A boring dull brown. Overall I'm not too happy. I'll stick with buying from the store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mariah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi G.
diciembre 24, 2019
Gray Coverage Questionable
PUBLICADO POR:
Brandi G.
diciembre 24, 2019
Happy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Leann W.
diciembre 24, 2019
Undecided
PUBLICADO POR:
Leann W.
diciembre 24, 2019
My hair is naturally gray and colored a goldish medium blonde.
I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks.
I will try it one more time after advising of this issue to see if they can tweak it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Leann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Valerie W.
diciembre 24, 2019
Unhappy
PUBLICADO POR:
Valerie W.
diciembre 24, 2019
Didn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cheryl C.
diciembre 24, 2019
Roots are orange
PUBLICADO POR:
Cheryl C.
diciembre 24, 2019
This is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Juliane H.
diciembre 23, 2019
Farbton toll, deckt nicht
PUBLICADO POR:
Juliane H.
diciembre 23, 2019
Der Farbton ist wunderschön, Handhabung ist okay, etwas aufwendig mit den zwei Farbtönen für Ansatz und Längen, allerdings werden meine grauen Haare nicht richtig abgedeckt. Die Farbe färbt nur die restlichen Haare, sodass ich weiterhin Schneeweiße Strähnen habe... schade, das Abdecken mit einer herkömmlichen Tönung aus dem Supermarkt hat mehr gebracht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Juliane H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Katrina C.
diciembre 23, 2019
Color just isn't right.
PUBLICADO POR:
Katrina C.
diciembre 23, 2019
Even with asking for it to be adjusted to a picture of my hair at the color I want to have on my own head. It didn't happen.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katrina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melanie L.
diciembre 23, 2019
Does not wash out of hair
PUBLICADO POR:
Melanie L.
diciembre 23, 2019
I have used this product for years but now canceling my subscription. I liked the original formula but it seems to have changed and I have a problem rinsing it out. Even after the water runs clear, if I scratch my nails on my scalp, I get lots of color residue under my nails. It's hard to wash off my scalp.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alaina W.
diciembre 22, 2019
Not worth the price
PUBLICADO POR:
Alaina W.
diciembre 22, 2019
The product is harder to use than your typical box root touch-up. For example, mixing the leftover color with water to rinse my hair is not the easiest thing to do- color everywhere! Plus, it didn't perfectly color my grays. I have to say that customer service was wonderful- canceled my subscription without any problems. All in all, a nice box from the drug store is less expensive and easier to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alaina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Heather M.
diciembre 22, 2019
Turned out horribly
PUBLICADO POR:
Heather M.
diciembre 22, 2019
Turned half the hair ashy green and the other half reddish looked really bad
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Julie M.
diciembre 21, 2019
Awful
PUBLICADO POR:
Julie M.
diciembre 21, 2019
Product had a really strong smell and burned my scalp. I had ordered an ash brown and ended up with ginger hair. Had to rush out to buy a colour from the supermarket to cover it up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Betty C.
diciembre 21, 2019
Color
PUBLICADO POR:
Betty C.
diciembre 21, 2019
The color came out dark brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate M.
diciembre 21, 2019
Not what I was going for.
PUBLICADO POR:
Kate M.
diciembre 21, 2019
I was hoping to lesson the contrast of my roots and my dyed red hair. The colorist I talked to was awesome. Costumer service is awesome. The outcome ended up being light roots and a more vibrant red for the rest of my hair. 😬 Dissapointed by the product, but loved the one on one help.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sigrid U.
diciembre 20, 2019
HORRIBLE!
PUBLICADO POR:
Sigrid U.
diciembre 20, 2019
The first order didn't adequately cover my gray and left my ends very dark. My second order, which I have yet to receive, was supposed to be better. However, eSalon chooses to bulk ship leaving it up to USPS to sort packages then deliver during the busiest time of year! I changed my delivery date to 12/13 thinking I'd get it within a week so I could color my hair before the holiday. Well, guess what? My order was sitting in San Diego USPS for 5 days and won't arrive until late 12/23. So I get to color my hair on CHRISTMAS EVE!!! What was Customer Services response? I could pay an additional $5 for priority shipping! Now why on earth should I need to use Priority Shipping to ship a product from LA to San Diego? Did eSalon offer any sort of compensation? No!!!!!!!! Buh Bye, eSalon!!! BTW, I doubt that this review will be posted. That's OK, I'll find other places to post this review.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sigrid U. - We’re so sorry to hear that you were disappointed with our delivery service. Our eSalon Color Happiness Guarantee is something we always stand behind. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly K.
diciembre 20, 2019
Color
PUBLICADO POR:
Kelly K.
diciembre 20, 2019
Color was good but a little reddish.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lillian B.
diciembre 19, 2019
Much too much dark blonde,
PUBLICADO POR:
Lillian B.
diciembre 19, 2019
My hair is naturally “strawberry blonde”. I would like much less dark blonde, adding approximately 1/4 Of that amount - golden. Also add more red (maybe about the amount of golden you added to the 6/12/19 order). Thanks. I know I’ll never get my natural color exactly but I’m hoping we’ll get close.
Lillian
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Lillian B: - Thank you for contacting us. We'll make the requested adjustment to your color. In case your colorist needs more information, they will contact you. We have also emailed you.
PUBLICADO POR:
fran C.
diciembre 19, 2019
poor coverage of gray
PUBLICADO POR:
fran C.
diciembre 19, 2019
After asking the color to be slightly darker and more gray coverage and no red, It was just the opposite. After supposed adjustment in color, it seemed like more red, color lighter, and still didnt cover grays well. Cancelled any further shipments. Going back to professional application of color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Geri Y.
diciembre 18, 2019
Not for me, makes grays look brassy
PUBLICADO POR:
Geri Y.
diciembre 18, 2019
Not for me, makes grays look brassy
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Geri - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. We've also emailed you, please check your inbox!
PUBLICADO POR:
Chriss W.
diciembre 18, 2019
Not for me
PUBLICADO POR:
Chriss W.
diciembre 18, 2019
I've been coloring my own hair for years. This color was nice but it did not cover my gray all the way. I followed your directions. I will go back to my own hair color. Plus there was way too much waste. I have short hair and I can't justify throwing away the leftovers.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chriss - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lindsey S.
diciembre 18, 2019
Results didn’t cover all greys
PUBLICADO POR:
Lindsey S.
diciembre 18, 2019
Following the 30 minute directions, the greys did not seem to cover as well as previous applications.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lindsey S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Katherine E.
diciembre 18, 2019
Dry
PUBLICADO POR:
Katherine E.
diciembre 18, 2019
Left my hair dry
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lilliebeth H
diciembre 18, 2019
Love it
PUBLICADO POR:
Lilliebeth H
diciembre 18, 2019
But it has too much ammonia..
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lilliebeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve it. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MONICA P.
diciembre 17, 2019
Color staying
PUBLICADO POR:
MONICA P.
diciembre 17, 2019
Already my color has faded. The ends are already brown. The instructions were hard to under stand. It should have left the ends stay in longer. I had my whold head with color fro only 10 min. Twice I have not liked this color. Very exspensive.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
MONICA P. - We’re so sorry to hear that you were disappointed by the results of your color application and your personalized instruction. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa I.
diciembre 17, 2019
Too light
PUBLICADO POR:
Lisa I.
diciembre 17, 2019
Color made my grey roots too light and didn't give any shine like my past colors. Had to switch back to a darker color.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Swantje S.
diciembre 17, 2019
Der Geruch ist unerträglich
PUBLICADO POR:
Swantje S.
diciembre 17, 2019
Die Beratung ist super, ich habe mich sehr wohl gefühlt am Telefon und es wurde auf meine Wünsche eingegangen.
Die Lieferung war schnell, die Verpackung ist liebevoll.
Die Haarfarbe ist leider sehr dunkel ausgefallen. Ich bin mehr dunkelblond als mittelblond. Meine spitzen sind nur durchs ausspülen gold/grün geworden und von dem Kupfer sieht man nichts. Das habe ich allerdings auch befürchtet. Mit Erdbeerblond hat die Farbe nicht so viel gemeinsam und ich bin leider sehr unglücklich mit dem Ergebnis.
Da man die Farbe anpassen kann könnte ich dieses jetzt tun und hoffen das was gutes dabei raus kommt. Allerdings ist der Geruch so unangenehm das ich die Farbe nicht noch einmal benutzen möchte.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Swantje S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Dazu möchten wir uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Brenda K.
diciembre 17, 2019
Disappointed
PUBLICADO POR:
Brenda K.
diciembre 17, 2019
I colored my hair Dec 1 & today is 17th...it is lightening up where you can see my scalp & part more. I was hoping your color was going to be better than over counter...more vibrant & last longer color but that is not the case. I want off the mail list please.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nathalie P.
diciembre 17, 2019
Pas la couleur que je voulais
PUBLICADO POR:
Nathalie P.
diciembre 17, 2019
Bonjour. Vous m'avez envoyé du brun alors que je souhaitais du violet. J'en ai utilisé qu'une seule mais les 3 autres non utilisées.
Si l'on pouvait échanger ca sera bien car je ne vais pas m'en servir car la couleur ne me convient pas.
Merci d'avance.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Na5halie P.- Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Christina D.
diciembre 17, 2019
Love my red!
PUBLICADO POR:
Christina D.
diciembre 17, 2019
Beautiful red hair color. Wish the root bottle would have taken better to my gray roots.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Christina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not entirely meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
paula F.
diciembre 16, 2019
Need more gray coverage.
PUBLICADO POR:
paula F.
diciembre 16, 2019
Love the color but need more gray coverage.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Paula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Eleanor W.
diciembre 16, 2019
It barely color my hair.
PUBLICADO POR:
Eleanor W.
diciembre 16, 2019
Its a bit disappointing that it barely color my hair. I thought that when I click on my previous order as the one I want to buy it will sent me the same quantity as it specifies. It was 2 colors and 2 developer as this set was the one that works for me. It
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eleanor W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tracey K.
diciembre 16, 2019
Hair colour not all I expected
PUBLICADO POR:
Tracey K.
diciembre 16, 2019
Not 💯 happy with my colour,, it's fading away after couple of washes .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Tracey - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and we've emailed you as well, please check your inbox! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Tammy Y.
diciembre 15, 2019
Not impressed
PUBLICADO POR:
Tammy Y.
diciembre 15, 2019
Didn't cover grey didn't last and waste of money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tammy Y. - We’re so sorry to hear that you were disappointed by the results of the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
SONIA F.
diciembre 14, 2019
horrible
PUBLICADO POR:
SONIA F.
diciembre 14, 2019
I don’t know what happened to my color this time it came out orange and the grays were not covered fully. I am very disappointed
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valerie A.
diciembre 14, 2019
color
PUBLICADO POR:
Valerie A.
diciembre 14, 2019
I was told my hair was too dark to do dark blonde , so i decided to go “ a few shades lighter “ than my hair ( which was one of the options they gave me ) and i cannot see any difference in the color of my hair at all.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Valerie A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sara D.
diciembre 13, 2019
Didn’t cover my gray hair
PUBLICADO POR:
Sara D.
diciembre 13, 2019
I have been so impressed with your products until now. I am so bummed I spent all that time coloring my hair to have my grays not covered! 😢
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan K.
diciembre 13, 2019
Allergic
PUBLICADO POR:
Susan K.
diciembre 13, 2019
My head started tingling and burning and I want to cancel but it's an endless circle and there is no one to get in touch with.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color caused you an allergy. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
shaundra A.
diciembre 12, 2019
Horrible color, multiple horrible colors
PUBLICADO POR:
shaundra A.
diciembre 12, 2019
UPDATE: Filed complaint, sent another horrible product (should've been supplied 1st time) that I DID NOT WANT. Had cancelled after 1st disaster-NOW I'M RECEIVING MORE SHIPMENTS. I HATE THIS SCAM COMPANY THAT RUINED MY HAIR. I want unenrolled and money returned. DO NOT USE THIS COMPANY. What a disaster. Had light copper/orange hair (pictures provided), asked for same..and no burgundy/coppers. This apparently means mahogany and dark red to Esalon. Shocker, it’s burgundy/dark pink/brown. Roots horrible pinkish burgundy, rest of hair (not enough solution to cover) streaked, dull, and, yup, dark burgundy. Additionally, hair fell out in chunks. Washed several times to tone horrible red, only half lightened. Event coming up, what a nightmare. Can’t discuss with esalon, as customer service unavailable or closed during operating hours x3 days. Clearly didn’t read my color requests, easier to use box salon. At least can gauge colors. Horrible, ugly, false advertising. Looks cheap, dull, dry, splotchy, and tacky color. No copper tones whatsoever.
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PUBLICADO POR:
Pam D.
diciembre 12, 2019
Too Red
PUBLICADO POR:
Pam D.
diciembre 12, 2019
Every colour I have had I have asked that a little more ash should be added to get rid of the red. This last colour was redder than ever and I shall not have any more. I can buy colours in the supermarket that go too red on me. Shame.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Pam D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lindsey M.
diciembre 12, 2019
Completely unsatisfied
PUBLICADO POR:
Lindsey M.
diciembre 12, 2019
I was really looking forward to receiving this product I was pretty excited. It burned my scalp it was extremely strong way stronger than any box kit I've ever had from the store I couldn't breathe I had to open all my windows which really didn't help since it was raining out my color came out dull and disgusting the ends were lighter than the rest of my hair which I've never experienced. I will not be purchasing this product again. I did go and buy argan oil developer and argan oil hair color from Sally Beauty Supply and it is the best I have ever used. No burning no disgusting smell no ammonia. Thanks for nothing I will say I'm very grateful that the other hair dye Argan Oil saved my hair after using your product otherwise I'd be demanding my money back. I didn't take any photos cuz who the heck wants to take a photo of themselves looking like that. I just quickly wanted it gone. I understand I may be the exception to the rule and other people may love this product and I think that's great and I'm happy for them and I'm sad that it didn't work for me. The idea of mail-order hair color is great so from now on I will order mine from Amazon and it'll be the argan oil that I prefer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color process and end result. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meg B.
diciembre 12, 2019
Had trouble washing it out
PUBLICADO POR:
Meg B.
diciembre 12, 2019
I like the color and the packaging but the solution was waxy in my hair and it took me 3+ washes to get it out. I had to use a harsh shampoo and really lather up. Rinse and repeat X3 and finally I was back to normal.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Meg B. - We’re so sorry to hear that you were disappointed by the texture of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer F.
diciembre 12, 2019
Still to dark!
PUBLICADO POR:
Jennifer F.
diciembre 12, 2019
I’m letting my gray grow out! Difficult to find the correct color. It is too dark and brown to go with my blonde red. I need it To be a lighter red with some silver.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leah H.
diciembre 11, 2019
Disappointed
PUBLICADO POR:
Leah H.
diciembre 11, 2019
I was really excited to use it because I’ve heard really good things but I followed the instructions to a t and there was no change in my hair! I’m happy to provide a photo of before and after as I really would like my money back ☹️
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Leah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we've emailed you to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine P.
diciembre 11, 2019
Love the easy all inclusive coloring package but...
PUBLICADO POR:
Catherine P.
diciembre 11, 2019
My hair lacks shine. The color looks dull and I get grays in less than 4 weeks.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Inge H.
diciembre 11, 2019
Custom color
PUBLICADO POR:
Inge H.
diciembre 11, 2019
Not red enough
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Inge H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Annie S.
diciembre 11, 2019
Very Disappointed - Color was much darker than in photo
PUBLICADO POR:
Annie S.
diciembre 11, 2019
I did all as instructed and set my timers right. The end result was a much darker color than the photo.
The result was supposed to be a Dark Strawberry Blonde But ended up with a Mocha Cinnamon color - can’t wait to re-color and get rid of this ugly color now on my hair!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Annie S. - We’re so sorry to hear that our color didn't meet your expectations. We will work with you to meet your hair color goals because our eSalon Color Happiness Guarantee is something we always stand behind. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kyuana P.
diciembre 11, 2019
It was OK
PUBLICADO POR:
Kyuana P.
diciembre 11, 2019
It showed a slight tint but results eye not like I would have wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kyuana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael B.
diciembre 11, 2019
Impossible customer service!
PUBLICADO POR:
Rachael B.
diciembre 11, 2019
I have canceled my account multiple times three to be exact and yet you still charge me. Very convenient that when you call the customer service line you are temporarily closed. PLEASE CANCEL AND DO NOT SEND ANYMORE ORDERS.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please check your inbox for further information, and, please, let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda K.
diciembre 11, 2019
Color doesn't last
PUBLICADO POR:
Linda K.
diciembre 11, 2019
The red falls out of my hair within a couple of weeks and the entire color goes drab within a month.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Linda - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Gina B
diciembre 11, 2019
Too Red instead of a soft blonde
PUBLICADO POR:
Gina B
diciembre 11, 2019
Tried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti D.
diciembre 10, 2019
Too much RED
PUBLICADO POR:
Patti D.
diciembre 10, 2019
I have been trying to change my hair to Medium Blonde (Ash). I have used the kits you sent me except for the highlights. I don't want to put blonde highlights over red hair. I am sure that the red is from my medication. Do you have any other ideas for me.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kim D.
diciembre 10, 2019
Cancel
PUBLICADO POR:
Kim D.
diciembre 10, 2019
I want this account canceled.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia C.
diciembre 10, 2019
Still not the color I'm wanting.
PUBLICADO POR:
Lydia C.
diciembre 10, 2019
My hair is still coming out that copper color.. I just don'e like how it looks at the end. It's disappointing because my hair feels so soft and looks so shiny after, that I wish the color would turn out!:(
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lydia C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melanie B.
diciembre 10, 2019
Did not cover the gray as I needed it to.
PUBLICADO POR:
Melanie B.
diciembre 10, 2019
Aside from the color being too light, which I assume eSalon can do, the color did NOT cover the gray. This is the reason why I started going to a salon years ago to get a better product that covered my stubborn gray as opposed to the L'Oreal or similar you can get at the grocery store. We'll see if they can improve on that, but I'm skeptical.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melanie - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon D
diciembre 9, 2019
It was okay
PUBLICADO POR:
Sharon D
diciembre 9, 2019
The color didnt stay long i know if i was not right shampoo but it was alright.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachel D.
diciembre 9, 2019
Unsatisfied/disappointed
PUBLICADO POR:
Rachel D.
diciembre 9, 2019
Didn’t cover my grays
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that your gray's were not covered. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Corinne C.
diciembre 9, 2019
Couleur
PUBLICADO POR:
Corinne C.
diciembre 9, 2019
Tres jolie couleur mais au bout de 4 shampoings les cheveux blancs de nouveau visible
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Corinne C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. L'équipe eSalon
PUBLICADO POR:
Mary B.
diciembre 9, 2019
Color nice but seems to dry out my hair
PUBLICADO POR:
Mary B.
diciembre 9, 2019
My hair has always been oily but the products have dried out my hair too much
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mary B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team
PUBLICADO POR:
Emmanuelle L.
diciembre 9, 2019
Balayage
PUBLICADO POR:
Emmanuelle L.
diciembre 9, 2019
Balayage râté pour moi. Cheveux trop long, Ce fut trop compliqué à faire. Je vais d'ailleurs, me faire couper les cheveux courts.
Emmanuelle
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emmanuelle L. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Coffret Balayage. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon
PUBLICADO POR:
Lorraine G.
diciembre 9, 2019
Unhappy
PUBLICADO POR:
Lorraine G.
diciembre 9, 2019
This color set made my whole head of hair feel very waxy and greasy. It took two washes to get my hair back to normal. I followed the directions exactly and I have never experienced this in my life. I will ask for a refund and also cancel future shipments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lorraine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair felt this way after coloring. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Susan F.
diciembre 8, 2019
Don't expect a true customization
PUBLICADO POR:
Susan F.
diciembre 8, 2019
Be prepared to think thru the process for yourself. Its advertised they work with you and give u direction but they do not. I bought into this theory now my roots are one color and the length of my hair is another.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susan F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
PUBLICADO POR:
Kim S.
diciembre 8, 2019
Custom color set
PUBLICADO POR:
Kim S.
diciembre 8, 2019
The color is wonderful. My hair is very thick and curly. I did not have enough with just one bottle. There was no way to get another bottle while doing my hair. I have always used two bottles when coloring my hair. Disappointed with amount. Would love to be able to get a bottle this is a little bit larger.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kim S. - We’re so sorry to hear that you were disappointed by the amount of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. Your eSalon Team
PUBLICADO POR:
Jennifer S.
diciembre 8, 2019
Not what I asked for or needed
PUBLICADO POR:
Jennifer S.
diciembre 8, 2019
Too brown
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
PUBLICADO POR:
Vivian H.
diciembre 7, 2019
Nicht was ich erhofft hatte
PUBLICADO POR:
Vivian H.
diciembre 7, 2019
Ich habe Esalon auf Grund seiner guten Bewertungen ausprobiert und muss sagen ich bin unheimlich enttäuscht. Die Haarfarbe ist weder so rausgekommen wie gewünscht( viel rötlicher als aschbraun erwarten lässt) noch wurden meine grauen Haare abgedeckt. Ich färbe oft Zuhause zwischen den Friseurbesuchen, die Farbe aus der Drogerie ist oft zu rötlich und deckt die grauen Haare nicht ab aber für 5 Euro erwarte ich auch nicht mehr. Für 25 Euro allerdings schon. Schade hatte echt gehofft eine Alternative gefunden zu haben.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vivian H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-garantie- und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Magna S.
diciembre 7, 2019
Grey
PUBLICADO POR:
Magna S.
diciembre 7, 2019
I followed very carefully the steps by step instructions on how to cover my grey hair and at the end on how to use the leftover but apparently my grey hair wasn't covered. The color on my grey hair became light brown.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Magna S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Your eSalon Team
PUBLICADO POR:
Azariah J.
diciembre 7, 2019
My color exploded
PUBLICADO POR:
Azariah J.
diciembre 7, 2019
It was sitting in room temperature and exploded and started bubbling
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Azaiah J. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your eSalon Team
PUBLICADO POR:
Beth D.
diciembre 7, 2019
Horrible
PUBLICADO POR:
Beth D.
diciembre 7, 2019
I bought a custom brown color and highlights. It turned out awful!!!! Now I have orange streaks in my hair even after the toner. I will never buy from you again!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beth D. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mindy A.
diciembre 7, 2019
Wrong color!
PUBLICADO POR:
Mindy A.
diciembre 7, 2019
Kit was nice and customer service was great! Except it took 7days to finally ship and the color was way to dark . The shampoo and conditioner was not enough and not good quality.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mindy A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team
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