Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Color war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart.
Theresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future.
POSTED BY:
Lauren H.
May 13, 2016
Not my favorite...yet.
POSTED BY:
Lauren H.
May 13, 2016
I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it.
I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage.
Lauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback!
POSTED BY:
Carrie J.
May 13, 2016
Tough grey
POSTED BY:
Carrie J.
May 13, 2016
I did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take.
Carrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Becky C.
May 12, 2016
Coverage lacks
POSTED BY:
Becky C.
May 12, 2016
The color I was sent does not stay well. I see strands of gray coming out. But the color is perfect!
Becky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Diane T.
May 12, 2016
color was too dark
POSTED BY:
Diane T.
May 12, 2016
No highlights ...sold color not the right shades for me. Tried two different shades..not happy with either.
Diane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
marybeth M.
May 12, 2016
Love the color...doesn't last on my grays!
POSTED BY:
marybeth M.
May 12, 2016
The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is.
Marybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs.
POSTED BY:
Janet H.
May 12, 2016
A lot of residue
POSTED BY:
Janet H.
May 12, 2016
It took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before.
Janet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating.
POSTED BY:
Vivian A.
May 12, 2016
Color is ok
POSTED BY:
Vivian A.
May 12, 2016
Just that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟
Vivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa W.
May 12, 2016
Not enough product
POSTED BY:
Lisa W.
May 12, 2016
I was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed
Lisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
Gerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Emel S.
May 12, 2016
Custom Hair Colour
POSTED BY:
Emel S.
May 12, 2016
eSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before.
Emel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce R.
May 12, 2016
Trying to get the RED out for months!
POSTED BY:
Joyce R.
May 12, 2016
Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either.
Joyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage.
POSTED BY:
Jolie N.
May 12, 2016
I love the color, but I had a reaction to the product
POSTED BY:
Jolie N.
May 12, 2016
Towards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself.
Jolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage.
Stephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Melody W.
May 11, 2016
Color was a bit dark
POSTED BY:
Melody W.
May 11, 2016
I loved the fact that there was no offensive odor and the color applied very evenly. However, the color I requested wasn't exactly what I received, as the final outcome was much darker than I desired.
Melody - We’re sorry that you were unhappy with the results of your custom hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Maryellen C.
May 11, 2016
I think my request was either not clear or misunderstood
POSTED BY:
Maryellen C.
May 11, 2016
Please cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment
Maryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Cheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Mindy M.
May 11, 2016
Terrible
POSTED BY:
Mindy M.
May 11, 2016
It didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product.
Mindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Susan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation.
POSTED BY:
Jennifer L.
May 10, 2016
Not what I was expecting
POSTED BY:
Jennifer L.
May 10, 2016
Unfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price.
26 of 31 people found this review helpful. Did you?
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Marina D.
May 10, 2016
Allergy
POSTED BY:
Marina D.
May 10, 2016
This product gives allergy + fading too quickly...
Marina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order.
POSTED BY:
paula R.
May 10, 2016
Good product..wrong color.
POSTED BY:
paula R.
May 10, 2016
The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color.
Paula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Barbara G.
May 10, 2016
Need shorter prep time
POSTED BY:
Barbara G.
May 10, 2016
Process was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair.
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Patricia A.
May 10, 2016
Recent hair color purchase
POSTED BY:
Patricia A.
May 10, 2016
Very disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩!
Patricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Maria O.
May 10, 2016
Still not the color I want
POSTED BY:
Maria O.
May 10, 2016
I wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with.
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tracy M.
May 10, 2016
Not quite what I wanted
POSTED BY:
Tracy M.
May 10, 2016
My roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast!
Tracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Raquel B.
May 10, 2016
Disappointed
POSTED BY:
Raquel B.
May 10, 2016
My hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up.
Raquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Gail C.
May 10, 2016
Good coverage. but a little messy.
POSTED BY:
Gail C.
May 10, 2016
It lasts pretty long but it is watery and messy to apply.
Gail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Patti
May 9, 2016
much darker color
POSTED BY:
Patti
May 9, 2016
I sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy.
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kimberly C.
May 9, 2016
Poor coverage
POSTED BY:
Kimberly C.
May 9, 2016
This did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it.
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Donna B.
May 9, 2016
Just did not care for color product is very good but unless you are one ome no o
Donna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Vaishali F.
May 9, 2016
love color but didn't last
POSTED BY:
Vaishali F.
May 9, 2016
The color was great but after 1 week, I'm seeing gray!
Vaishali- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Elaine E.
May 9, 2016
Too brassy
POSTED BY:
Elaine E.
May 9, 2016
The color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it.
Elaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cecile S.
May 9, 2016
color orange
POSTED BY:
Cecile S.
May 9, 2016
Just did my hair & my husband doesn't like the color. So on that note, I do not wish to receive any more of this product.
Cecile- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Allison M.
May 9, 2016
Way darker
POSTED BY:
Allison M.
May 9, 2016
Loved the product, but the color was way too dark. I had asked for rich brown and it ended up BLACK.
Allison - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
FRANCES C.
May 9, 2016
Dull hair
POSTED BY:
FRANCES C.
May 9, 2016
The color is still to dark and the condition leaves my hair tangled and full of knots
Frances - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Lynne S.
May 8, 2016
not the color i ordered
POSTED BY:
Lynne S.
May 8, 2016
I ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried.
Lynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather L.
May 8, 2016
Liked color but damaged hair
POSTED BY:
Heather L.
May 8, 2016
I really liked how the color turned out. However, I had a lot of breakage and damage to my hair.
Heather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvia R.
May 8, 2016
customizing to what they thought I would want
POSTED BY:
Sylvia R.
May 8, 2016
giving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need.
Sylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation.
POSTED BY:
Sheree R.
May 8, 2016
Color and cost....
POSTED BY:
Sheree R.
May 8, 2016
The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last.
Sheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
sherry L.
May 8, 2016
Disappointing
POSTED BY:
sherry L.
May 8, 2016
Way too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :(
Sherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
POSTED BY:
Jean R.
May 7, 2016
Colour not right
POSTED BY:
Jean R.
May 7, 2016
I am not happy with the colour, my hair is turning red, l am happy with the condition of my hair,it is not so dry.
Jean - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Nanette M.
May 7, 2016
I was fumigated
POSTED BY:
Nanette M.
May 7, 2016
The fumes were horrible...it ran myself and my family out of the house.
Nanette - Thank you for your feedback. We apologize for the disappointing experience you had while coloring. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Cindy T.
May 7, 2016
Color not holding and hair is dull
POSTED BY:
Cindy T.
May 7, 2016
The product was really great in the beginning, it lasted and my hair remained shiny. However, the past few shipments seem to not have the same quality. The color is not lasting. The hair in my part is turning a dull dark red just a week or two after the application. The color also does not seem to be the same shade it was in the past.
Cindy- We apologize that your recent few shipments have not been 100% satisfactory. One unique benefit of our service is that we can adjust your formulation based on your feedback. We have just reached out to you to see how we can best understand and achieve your hair color goals. Again, we are sorry that your last few orders have not been completely satisfactory.
POSTED BY:
dawn A.
May 7, 2016
SO UNHAPPY
POSTED BY:
dawn A.
May 7, 2016
I have been using eSalon for a few years and loved the fact that it is delivered right to my door. The color which was suppose to be a Golden Mahogany turned out to be a reddish color . I used it and when I tried to change my color I was informed that no they could not do it. But even with that said, I still continued to use the product. My big problem was last August 2015 I received my shipment and put the color on , followed directions as usual. The next thing I know my hair is falling out in clumps. I always had long thick hair, but not anymore. The last shipment sent to me sits in my closet. I assume something was wrong with that last batch, but with that being said I will never use their product again or recommend it. Buyer beware!
Dawn - We are truly sorry to hear that you had a negative experience. As a longstanding client, your experience is important to us, however, since we didn't hear from you about these issues, we were unable to help you per our Satisfaction Guarantee. We would welcome the opportunity to assist you personally at anytime, so please feel free to email [email protected] or call us.
POSTED BY:
Mary F.
May 7, 2016
Custom Hair Color
POSTED BY:
Mary F.
May 7, 2016
Did NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!!
Mary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
POSTED BY:
Sue L.
May 7, 2016
Colour didn't last
POSTED BY:
Sue L.
May 7, 2016
The colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one.
Sue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
DFHASRG N.
May 7, 2016
Color had too much red in it.
POSTED BY:
DFHASRG N.
May 7, 2016
Color had too much red in it. I don't have red normally and do not like red.
Marg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
POSTED BY:
Jennifer K.
May 7, 2016
Does not cover grays
POSTED BY:
Jennifer K.
May 7, 2016
This did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time.
Jennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
MICHELLE W.
May 7, 2016
Did not work
POSTED BY:
MICHELLE W.
May 7, 2016
It didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mayhiela C.
May 7, 2016
my color
POSTED BY:
mayhiela C.
May 7, 2016
i didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo
Mayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
Sondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Glenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mandy L.
May 6, 2016
Grey
POSTED BY:
Mandy L.
May 6, 2016
Not great grey coverage, but otherwise a great product
Mandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ioana R.
May 6, 2016
Color was too brown, not enough red
POSTED BY:
Ioana R.
May 6, 2016
I wanted a red color with hints of purple. This was a brown color with hints of red.
Loana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Lori S.
May 6, 2016
Change
POSTED BY:
Lori S.
May 6, 2016
I've noticed that the last 2 times I've dyed my hair, the gray on the side burn area and on the top has been showing within 2 shampoos, I only wash my hair maybe 2 times which I've always done in the past. One of the reasons I kept buying your product was because I didn't see the gray for quite a few shampoos, has it changed? I've changed absolutely nothing. Although, we did change the color a bit, which I like but would rather try a burgandy/red if that's possible to do. Hopefully I will not have any more issues with the gray hair. Thank you
Lori Scott
Lori - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Katie P.
May 6, 2016
Hair color
POSTED BY:
Katie P.
May 6, 2016
I didn't like this it made my hair a reddish color. My hair color is dark blonde.
Katie - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Suzie C.
May 6, 2016
So disappointed
POSTED BY:
Suzie C.
May 6, 2016
Followed the directions to a tee. My roots ended up being a bright orange and it fades more and more everyday. I think I'll go back to my regular box color.
Suzie - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lorraine B.
May 6, 2016
Custom Hair Color
POSTED BY:
Lorraine B.
May 6, 2016
I really liked this product at the beginning but last time I used it I had a problem. After coloring my hair, I rinsed as directed and used the shampoo and conditioner. The whole right side of my hair was coated with thick, sticky, waxy goop. It would NOT rinse out; I had to re-shampoo my hair. I was actually afraid that it wouldn't come out at all. Really not wanting to try using this again.
Lorraine- Thank you for sharing your feedback with us. We apologize that you hair color application left your hair with a sticky, waxy residue. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joanna O.
May 6, 2016
First order WAY TOO DARK!
POSTED BY:
Joanna O.
May 6, 2016
I asked for a Light brown and ended up a dark brown. I am not sure that I have the confidence to try this again. I can mess up my color on my own. :(
Joanna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jenny C.
May 6, 2016
Hard to wash out...
POSTED BY:
Jenny C.
May 6, 2016
Every time I color my hair using this product, I have to rinse repeatedly to get all of the product out. If I don't, my hair dries feeling like straw. Also, my color fades fairly quickly.
Jenny- Thank you for sharing your feedback with us. We apologize that you had difficulty rinsing the product out of your hair and that your color faded faster than expected. A clarifying shampoo can help remove any residual dye from your hair easily and we always have expert tips to help ensure a seamless application. You can always email us or give us a call to talk to your colorist about your hair color goals and we can easily adjust you formulation to help achieve longer lasting results.
POSTED BY:
wendie S.
May 5, 2016
not happy with this at all
POSTED BY:
wendie S.
May 5, 2016
sent 1 bottle for roots and charged best part of £18
Wendie - We’re sorry that you were disappointed by the price your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Ivona H.
May 5, 2016
The ORANGE color
POSTED BY:
Ivona H.
May 5, 2016
The orange color I received was completely ridiculous. I had to bleach it off with another product. I was very disappointed and had to spend additional $100 to go back to my color. I don't want this product ever again!
Ivona- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Aimee P.
May 5, 2016
Still didn't cover grey but for a few days
POSTED BY:
Aimee P.
May 5, 2016
Still didn't cover grey but a few days and fades fast. I would like to cancel my account
Aimee - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has cancelled your Auto-Delivery service, and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Brandy T.
May 5, 2016
Rapid color fade
POSTED BY:
Brandy T.
May 5, 2016
Color faded rapidly from first wash. Roots were too light. Followed directions to the letter. Disappointed
Brandy - We apologize that your hair color turned out lighter and faded faster than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Gwendolyn L.
May 5, 2016
more red then I want
POSTED BY:
Gwendolyn L.
May 5, 2016
It is still fading to a brown with a little more red than I want
Gwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs!
POSTED BY:
Ashley J.
May 5, 2016
Getting better
POSTED BY:
Ashley J.
May 5, 2016
I attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road.
Ashley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Heather D.
May 5, 2016
Can still really see my gray!
POSTED BY:
Heather D.
May 5, 2016
I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes.
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Catherine R.
May 4, 2016
Too dark
POSTED BY:
Catherine R.
May 4, 2016
Not covered all areas, too dark, so gone for a lighter brown, hopefully the next bottle will be better
Catherine- We apologize that your colour turned out differently than you expected. We see that you have already discussed your concerns with your colourist and they have adjusted your order based on your feedback. We look forward to hearing your feedback once you try your reformulated colour.
POSTED BY:
Carolina V.
May 4, 2016
Poor instructions
POSTED BY:
Carolina V.
May 4, 2016
I tried this product for the first time and I was very disappointed. The instructions said that the whole process from applying the product till rising should last 15 min!!!!! Of course it took me way more than that. Even with half an hour, the product didn't dye my hair evenly and it didn't cover my grey hair. It washed out in 2-3 shampoos. I had to go to the hair salon to get it done properly.
Carolina - Thank you for taking the time to share your experience, and we apologize that you felt you had to visit a salon. For best results, our application process is a multi-step process that can vary in length; per your Personalized Instructions, your dye *processing* time is 15 minutes. Our experts would be happy to adjust your formula for better gray coverage and guide you through an even application process anytime. Again we apologize, and we hope this information is helpful.
Sharon - We're sorry to hear that you didn't get the gray coverage you were looking for. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
POSTED BY:
Wanda H.
May 4, 2016
did not like not your fault. should have ordered auburn instead of red
Wanda- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Gail B.
May 3, 2016
My colour washed out the very next day
POSTED BY:
Gail B.
May 3, 2016
I ordered a permanent colour but was telephoned with the recommendation that I should have a semi-permanent colour based on the information I gave them. I used this on 25th May before I went on holiday and the very next day it washed out.
Gail - We apologize that your color washed out quicker than you expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Chris N.
May 3, 2016
Hair color
POSTED BY:
Chris N.
May 3, 2016
It only covers my gray for about 6-7 days then the gray starts coming through
Chris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Catherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future!
POSTED BY:
Diane K.
May 3, 2016
Fair but not as good as I had hoped.
POSTED BY:
Diane K.
May 3, 2016
The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped.
Diane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Amber K.
May 3, 2016
Good, but...
POSTED BY:
Amber K.
May 3, 2016
I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again.
Amber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tracy P.
May 3, 2016
Not off to a good start
POSTED BY:
Tracy P.
May 3, 2016
Just received my first order. Box was soaked, cap not screwed on. Website does not have an easy way to contact company to let them know there was a problem.
Tracy - Thank you for sharing your feedback. We're sorry to hear that your order arrived damaged. We're glad to see that upon receiving your email, we've processed a replacement order for you. We're always looking to improve our service and hope to receive your feedback on your custom hair color soon.
POSTED BY:
Sherry W.
May 3, 2016
Ok color treatment
POSTED BY:
Sherry W.
May 3, 2016
Could not get hair color out of my hair for 2 days. I followed every instruction to the T.
Sherry - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Ayshea S.
May 2, 2016
Disappointed with grey coverage
POSTED BY:
Ayshea S.
May 2, 2016
This is the first time that I have been disappointed with the product. Within 1 week of dying my hair the grey began to show. It normally doesn't do this for a few weeks. Very disappointed and not sure if I will be continuing to use the product.
Ayshea - We’re sorry that you were unhappy with the gray coverage of your last application. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
POSTED BY:
Jennifer S.
May 2, 2016
No gray coverage
POSTED BY:
Jennifer S.
May 2, 2016
Color was good but there was hardly any gray coverage!! Main reason for buying this product was to color my grays!
Jennifer - We’re sorry that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we've credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you’re looking for.
POSTED BY:
Helen D.
May 2, 2016
nothing to get excited about
POSTED BY:
Helen D.
May 2, 2016
cheaper than having done professionally, but don't notice much difference between this and "box" color you can buy anywhere. Except convenience and cost less for boxed hair dye. Additionally, when I contacted them to adjust color, (which I have several times) if they do adjust color, no one can tell it's any different than previous color!
Helen - We're sorry to hear that you were not seeing the difference you were looking for back in May, but we see that your personal colorist has since worked with you over the summer to deliver a color you love! We're so glad to hear you are enjoying the customized formula we're making for you, and we hope to continue to delight you!
POSTED BY:
Shawna K.
May 2, 2016
Did not cover gray
POSTED BY:
Shawna K.
May 2, 2016
The formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!!
Shawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
Eileen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Sharrie B.
May 2, 2016
Not as light as I was hoping for
POSTED BY:
Sharrie B.
May 2, 2016
I wanted a light blond. What came out was not much different than my natural color. I have pretty long hair I only got one bottle of color to do my hair.
Sharrie - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
melissa Z.
May 2, 2016
Lasts as long as store box color
POSTED BY:
melissa Z.
May 2, 2016
My roots started showing gray 2 weeks ago. My next shipment isnt for over 20 days. The color was.The color I wanted but I get that in box color as well. I will be canceling.
Melissa - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Vicki S.
May 2, 2016
Color was great!
POSTED BY:
Vicki S.
May 2, 2016
I loved the color and the color remover wipe was awesome! I am however, disappointed that the color didn't last any longer than my Clairol box I usually buy for 8$!! My hair felt very sticky for the first few days. Will not buy again.
Vicki - We are so glad to hear you enjoyed your color and apologize that you were otherwise unhappy. You can keep your hair from becoming sticky by massaging residual color with your fingertips after your application timer goes off, and then you can use clarifying shampoo if you feel any residue the next day. We hope this information is helpful and would like to inform you that we've notified your colorist to, should you decide to reorder, make adjustments for longer-lasting results.
POSTED BY:
Jessica C.
May 1, 2016
Brown & drab
POSTED BY:
Jessica C.
May 1, 2016
I had a red base color with red and copper tones pulled throughout my hair. After applying the first color selected for me it came out brown and drab with no depth. Hopefully the new formulation will be better.
Jessica - We’re sorry that you were unhappy with your initial color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
POSTED BY:
Susan S.
April 30, 2016
Horrible
POSTED BY:
Susan S.
April 30, 2016
I specifically mentioned that there was red in my history and that was overlooked. My hair turned orange and was awful!
Susan- Thank you for sharing your feedback with us. We apologize that your color came out differently then expected. You can always give us a call and talk to your colorist so that we can best understand your hair color needs. Again, we are sorry that your hair color results did not turn out as expected.
POSTED BY:
Andrea A.
April 30, 2016
Not to happy
POSTED BY:
Andrea A.
April 30, 2016
My top head/root area didn't get to well. And my hair faded right away by the second week. My hair looked dull not shinny. I has to redo my hair with box tint from store, I did a medium Auburn. It looks better. I think that color just wasn't for me?
Andrea - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tobey W.
April 30, 2016
Not happy
POSTED BY:
Tobey W.
April 30, 2016
My colour turned out very dark once again, even after expressing how bright I wanted the end result to be! Not only that, my roots and my ends were two different colours and I had little to no gray coverage. Extremely unsatisfied! I was very happy with the very first colour I received and then every colour following I was very dissatisfied.
Tobey - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope you consider using our service again in the future.
POSTED BY:
marilyn B.
April 30, 2016
Didn't color well AT ALL !!!!!!!!!!!!
POSTED BY:
marilyn B.
April 30, 2016
I was very, very disappointed with this color kit. I was hoping that this would be a good product, but I was wrong. I wish that I could include pictures of my hair right after I colored it, or rather, used the product. It is horrible!!!!!!!! Didn't color my grey, just tinted it a little. Now I've got to wear a wig or something until I can color my hair again.
Marilyn- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have sent you a complimentary reformulated color to better suit your needs. We see that your colorist has reviewed your comments and adjusted your formulation based on your feedback. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback about your reformulated color.
POSTED BY:
phyllis C.
April 30, 2016
terrible!!!
POSTED BY:
phyllis C.
April 30, 2016
the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!!
Phyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon.
POSTED BY:
Candie H.
April 30, 2016
Not for me, I'm allergic
POSTED BY:
Candie H.
April 30, 2016
I was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore.
Candie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction.
POSTED BY:
colleen B.
April 30, 2016
not right color
POSTED BY:
colleen B.
April 30, 2016
my color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon.
Colleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
POSTED BY:
Staci E.
April 30, 2016
Didn't cover grey!
POSTED BY:
Staci E.
April 30, 2016
Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back.
Staci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Sue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
marsha N.
April 29, 2016
not happy
POSTED BY:
marsha N.
April 29, 2016
My hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color
Marsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon!
POSTED BY:
Monica M.
April 29, 2016
Not what I expected
POSTED BY:
Monica M.
April 29, 2016
The color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy.
Monica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Valary M.
April 29, 2016
It's too dark for me
POSTED BY:
Valary M.
April 29, 2016
Please make lighter, more golden brown than brown.
Valary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
