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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Roswitha R. - Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Jeder einzelne Kunde liegt uns sehr am Herzen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Andrea R.
febrero 19, 2020
My roots turned orange
PUBLICADO POR:
Andrea R.
febrero 19, 2020
My roots turned orange.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joellen L.
febrero 19, 2020
Not a fan
PUBLICADO POR:
Joellen L.
febrero 19, 2020
The color is coming out quicker than the box. I am attempting to cancel my account.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ingrid F.
febrero 19, 2020
Grauabdeckung nicht optimal
PUBLICADO POR:
Ingrid F.
febrero 19, 2020
die Grauabdeckung im Ansatz hat nicht funktioniert, die Haare sind nur hellblond geworden obwohl ich die Farbe schon länger als 10 min dringelassen habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ingrid F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Natalie T.
febrero 19, 2020
Disappointed
PUBLICADO POR:
Natalie T.
febrero 19, 2020
Too drying, fading quickly with each wash. Kudos on being cruelty free though!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Donna S.
febrero 19, 2020
Darker color than I had
PUBLICADO POR:
Donna S.
febrero 19, 2020
Color was too dark. I had asked for a lighter color and the developer was only a 20. Needed a 40. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Daniele C.
febrero 18, 2020
Wrong color
PUBLICADO POR:
Daniele C.
febrero 18, 2020
I'm absolutely fuming, I ordered a dark blond ash but when I was done with the coloring, my hair look like a dark strawberry blond border line red, NOT ASH!! I will never order from this company ever again. I should have read the reviews before ordering, so many bad reviews!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Daniele - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cady M.
febrero 18, 2020
Not sure if it was user error or not
PUBLICADO POR:
Cady M.
febrero 18, 2020
I bought this to cover my roots by myself. I was worried about overlapping especially in the back where I can't see so I don't think I used enough or maybe didn't leave it on long enough because the color did not match my previous color (this was my 3rd color set and the same formula as the previous one) and still looked like I had darker roots. I'm hoping the highlight kit will fix this and if not, I'll probably go to a salon to get it fixed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Cady - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Theresa A.
febrero 18, 2020
3rd time wasn't a charm
PUBLICADO POR:
Theresa A.
febrero 18, 2020
I continue to have issues with the color formula. Although I followed the directions precisely, my hair feels dried out and looks over processed. eSolon color isn't for me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Theresa - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
May G.
febrero 18, 2020
not happy
PUBLICADO POR:
May G.
febrero 18, 2020
was so exited to use this product had high hopes.But my hair was just blk not nlue/black i asked for...
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
May - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Craig k
febrero 18, 2020
Didnt get correct color and customer service was not good
PUBLICADO POR:
Craig k
febrero 18, 2020
I Tried to reach customer service by sending multiple messages since they give you that choice or a phone #. Sending a message is more convenient for me and I did not hear back in timely manner. I ended up calling since that was also listed as a way to contact them.I was told my color shipped. I told them it was wrong and was told by 2 different reps I REALLY SHOULD HAVE CALLED INSTEAD OF SENDING MESSAGES. (I sent 3 different messages) Then Esalon should take away the CONTACT info choice of sending a message if that wont get help or answere questions. Very disappointed in the color not being what I wanted but it could have been solved befor it was shipped if someone got back to me. I would have continued buying from esalon but to have 2 reps say I should have called was like saying it was my fault. They did Tell me to write return to sender on the box and put the package in mail and I will be refunded. The product,when done right is great but the customer service wont keep me coming back.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Craig - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexandra B.
febrero 17, 2020
Couleur différente
PUBLICADO POR:
Alexandra B.
febrero 17, 2020
j'ai commandé blond foncé cendré, malheureusement je me retrouve blonde vénitienne avec de fort reflets roux dorés, ce que je voulais éviter... de plus, beaucoup de mes cheveux blancs n'ont pas été colorés. Habituée des colorations (en salon ou à domicile), je suis extrêmement déçue car je ne pense pas que la coloration va se patiner au point de devenir blond foncé cendré.
A éviter donc...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Bridget R.
febrero 17, 2020
Not covering grey
PUBLICADO POR:
Bridget R.
febrero 17, 2020
I love the color, but Immediately after rinsing I can see greys. I’ve tried saving and reapplying more color to those spots, I’ve also left the color on longer than recommended in those areas...it just isn’t coloring my greys, which is the only reason that I color my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Doris P.
febrero 17, 2020
Falsche Farbe
PUBLICADO POR:
Doris P.
febrero 17, 2020
Farbe war wie meine vorherige Haarfarbe und dazu noch viel dunkler. War sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doris P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Annie L.
febrero 17, 2020
pas satisfaite
PUBLICADO POR:
Annie L.
febrero 17, 2020
je ne suis pas contente du tous .je voulais une couleur bien rouge ,avec du pep s et je me retrouve avec une couleur très fade . je pensais avoir a faire a de vrai coloriste mais il n en ai rien .
vraiment déçu . je n ai plus qu a refaire une autre couleur car là je ne suis vraiment pas moi .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie L. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire
PUBLICADO POR:
dorothy S.
febrero 16, 2020
Dark
PUBLICADO POR:
dorothy S.
febrero 16, 2020
I do not like the color. It is way too dark. Does not even look brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy L.
febrero 16, 2020
Did not like!
PUBLICADO POR:
Kathy L.
febrero 16, 2020
I ordered dark red mahogany for my hair, came out black with no red tones! Now I have to strip my hair color, thanks to eSalon! It also made my head very very very dry!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maram Z.
febrero 16, 2020
Not bad but not great either
PUBLICADO POR:
Maram Z.
febrero 16, 2020
The colour came out darker and brassier than I would have liked, I will give it another try but I will abandon it if it doesn’t work this time
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maram - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine C.
febrero 16, 2020
Ugh
PUBLICADO POR:
Christine C.
febrero 16, 2020
Pretty color like alit but my hair in middle so dark and my roots and ends are so bright. I love color on ends and top but my other hair looks black. I followed a instructions. Exactly. Even in shower. So upset. Can't wear hair down now. So disappointed and embarrassed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cari D.
febrero 16, 2020
Color
PUBLICADO POR:
Cari D.
febrero 16, 2020
This is a good product but I like to change things up every once in while.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cari - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about wanting to change things up. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angelia B.
febrero 16, 2020
Does not cover grey hair
PUBLICADO POR:
Angelia B.
febrero 16, 2020
I have tried your product twice now and both times I still had grey hair that was not fully colored.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angelia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Annette M.
febrero 15, 2020
Grays came back after 1 week
PUBLICADO POR:
Annette M.
febrero 15, 2020
Not happy with the results at all. I can get a better root fix with Clairol root touch up.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Courtney H.
febrero 15, 2020
Fast fade
PUBLICADO POR:
Courtney H.
febrero 15, 2020
Loved how simple and easy this process was. The color turned out great.. but faded super quickly! :/
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janaya K.
febrero 15, 2020
Minimum gray coverage
PUBLICADO POR:
Janaya K.
febrero 15, 2020
Minimum coverage of gray.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Janaya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
johanna P.
febrero 14, 2020
Coloration qui ne fonctionne pas!
PUBLICADO POR:
johanna P.
febrero 14, 2020
La coloration n a pas pris! Très déçue de mon achat. J avais les cheveux chatain clair rouge irisé. J ai envoyé une photo. L coloration personnalisé pour avoir un chatain clair cendré n a pas du tout fonctionné! J ai toujours les cheveux rouge irisé!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
johanna P. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous avons envoyé les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Lucy W.
febrero 14, 2020
Did the opposite of what I wanted
PUBLICADO POR:
Lucy W.
febrero 14, 2020
I request was for a light blonde that would cover greys and eliminate the red tones from my hair.
This gave my hair an overall darker tone, and I’m now actually a red head...the greys are not covered at all, in fact, because my hair is now darker they stand out even more. Cancelling my account. Really disappointed. Would give zero stars if possible. Sticking to my £5 Superdrug lightest ash blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maie
febrero 14, 2020
Balayage
PUBLICADO POR:
Maie
febrero 14, 2020
I did my color that I love today followed by the balayage for the first time.
I like the effect it’s subtle but gives light to the hair. But the elastics that are included in the kit are not practical at all especially if you have very long hair. It’s difficult to take them out when you are done with a section and have to put your hair down and when your hands are not quit clean and full product to lighten your hair. Please go back to including hair clips.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Maie - We're truly sorry that our Color Kit did not provide the easiest tools for coloring your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angel J.
febrero 14, 2020
Disgusted
PUBLICADO POR:
Angel J.
febrero 14, 2020
I am completely mortified by the color!! You sent a new color to correct your first faux pas, and made it worse. I specifically asked for NO red, NOR red, NO RED!!! And, my hair is orange!!! Wtf is wrong with you people! I am putting a review on every social media!!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Dawn Q.
febrero 14, 2020
did not work
PUBLICADO POR:
Dawn Q.
febrero 14, 2020
I had a consultation and explained what I was looking to do, but the color sent to me did not fix my problems.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Dawn - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pauline L.
febrero 14, 2020
Mitigé
PUBLICADO POR:
Pauline L.
febrero 14, 2020
Ma couleur était magique! Mais malheureusement elle part déjà ! Terriblement déçue! A peine 15 jours que je l’ai... et après le second shampoing je voyais déjà quelques reflet Bordeau de mon ancienne couleur qui me plaisait... mais la ce n’est plus quelques reflets! Et pourtant j'ai acheté pour l’entretenir un shampooing exprès !!!! Que de déception !!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pauline L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Annalena P.
febrero 14, 2020
Farbe leider nicht ausreichend
PUBLICADO POR:
Annalena P.
febrero 14, 2020
Mir wurde die Farbe zugesandt, da ich es versäumt hatte, abzubestellen. Diesmal sollte es für den Ansatz sein. Deswegen erhielt ich für 26,-€!!! nur eine Flasche mit der Farbmischung. Für den Ansatz war es zu viel und für die Länge zu wenig Farbe. (Meine Farbe war inzwischen völlig rausgewaschen). Somit habe ich jetzt ein schlechtes Färbeergebnis. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annalena P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
chris R.
febrero 13, 2020
colour was completely off
PUBLICADO POR:
chris R.
febrero 13, 2020
I ordered this and was excited to try it out. Answered all the questions, sent in a photo of my hair style/colour. It took a while to arrive and I finally tried it out. Immediately as it reacted on my hair I could tell it was way too dark. I washed it out after 15mins (reco time was 30) to avoid it getting too dark. The colour is so wrong. It's dark brown, almost black and I had requested a warm med brown. Also, the fumes almost made me pass out. I will never use this again or trust ordering it online. The drugstore brand I have used in past is way better without the hassle and cost of this product. Super disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wanda F.
febrero 13, 2020
Help
PUBLICADO POR:
Wanda F.
febrero 13, 2020
I’m still not pleased with the overall color. It still has a lot of red. I’m trying to achieve a golden blonde which I know is hard. It’s a pretty color with beautiful gold tones, but still too much red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alina P.
febrero 13, 2020
not the desired color
PUBLICADO POR:
Alina P.
febrero 13, 2020
While the product itself is good and easy to use i isn’t reach the desired color. Instead of being Auburn it just looks black
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia Y.
febrero 13, 2020
Product received in open
PUBLICADO POR:
Patricia Y.
febrero 13, 2020
My product received in an open box (seal was damaged) product could be seen. If there's an outer box to pack with the product that will be better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients’ say. I will most definitely pass your suggestion along! Keep an eye on your inbox for more details.
PUBLICADO POR:
Marsi W.
febrero 12, 2020
Too dark
PUBLICADO POR:
Marsi W.
febrero 12, 2020
😔 it turned out too dark. Not sure if the next color could make it lighter. Guess it's just cos of my natural hair color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marsi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
sarah A.
febrero 12, 2020
not the colour I wanted for the price it cost
PUBLICADO POR:
sarah A.
febrero 12, 2020
I was looking for red colour, even spoke with a consultant on the phone and was assured this time it would be the fire red colour. it wasnt even close. I looked like a carrot. the price was to high for what you get. I went back to my hair stylist for a couple bucks more
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jess M.
febrero 12, 2020
Color not as expected.
PUBLICADO POR:
Jess M.
febrero 12, 2020
Color was off. Did not come out chocolate brown as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jess- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jajuanna I.
febrero 12, 2020
No change
PUBLICADO POR:
Jajuanna I.
febrero 12, 2020
Color smell was very strong
Didn’t change my hair color
Didn’t cover the grey
Was told I get refund if not 100% happy so how do I go about it??
But I did love the personal touch and the shipping box was neat cute and organized.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jajuanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gail E.
febrero 12, 2020
Great initial coverage but second time it didn’t cover the grays.
PUBLICADO POR:
Gail E.
febrero 12, 2020
I was really pleased with the initial coverage. I chose a mahogany and it really covered my gray roots and highlights evenly.
But, the second order did not cover my gray roots well at all. I’ll be leaning heavily on my camp spray until I process again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Gail - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anisha M.
febrero 12, 2020
Different
PUBLICADO POR:
Anisha M.
febrero 12, 2020
It was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Angela G.
febrero 12, 2020
My hair is ORANGE!!!
PUBLICADO POR:
Angela G.
febrero 12, 2020
My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen?
I'm seriously regretting this decision to color at home with this product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori M.
febrero 11, 2020
It’s ok
PUBLICADO POR:
Lori M.
febrero 11, 2020
Bottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Larry T.
febrero 11, 2020
Allergic to product
PUBLICADO POR:
Larry T.
febrero 11, 2020
As per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Larry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Bridget F.
febrero 11, 2020
Nothing at all special
PUBLICADO POR:
Bridget F.
febrero 11, 2020
Didn't do much for me. Left me with a drab, mousy color. Will be cancelling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie C.
febrero 11, 2020
Doesn’t cover the grey on the sides of my hair. Color is good
PUBLICADO POR:
Debbie C.
febrero 11, 2020
Need better gray coverage.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Debbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Deborah F.
febrero 10, 2020
It’s fine but
PUBLICADO POR:
Deborah F.
febrero 10, 2020
It came out I little too dark might have needed a lighter color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Deborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
emma M.
febrero 10, 2020
My hair is too dark!
PUBLICADO POR:
emma M.
febrero 10, 2020
The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Holly H.
febrero 10, 2020
Need more grey coverage
PUBLICADO POR:
Holly H.
febrero 10, 2020
The color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ronni A.
febrero 10, 2020
Nope
PUBLICADO POR:
Ronni A.
febrero 10, 2020
Not the color I wanted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ronni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ekaterina V.
febrero 10, 2020
It as awful
PUBLICADO POR:
Ekaterina V.
febrero 10, 2020
The color is absolutely not what I expect to have. My hair turned red.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ekaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carla W.
febrero 10, 2020
Color
PUBLICADO POR:
Carla W.
febrero 10, 2020
Did not cover all the gray. Color already fading
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Addison J.
febrero 10, 2020
the color
PUBLICADO POR:
Addison J.
febrero 10, 2020
i ordered this color thinking it had a Violet tint which it does not. i was really looking forward to it and i am so unhappy. is it possible instead of a refund if i could have a color with a more purple tint?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth M.
febrero 10, 2020
Didn’t cover up my gray hair
PUBLICADO POR:
Elizabeth M.
febrero 10, 2020
Sadly it just didn’t work for my grey hairs! After two days my greats were showing!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nassera Lilas M.
febrero 10, 2020
La coloration ne correspond pas à ma demande
PUBLICADO POR:
Nassera Lilas M.
febrero 10, 2020
Je suis déçue du résultat. Une catastrophe lorsque j'ai rincé mes cheveux qui viraient à une couleur acajou.
Le pire est qu'on m'envoie une autre coloration sans rien demander
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nassera Lilas M. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Eve T.
febrero 9, 2020
Déçu
PUBLICADO POR:
Eve T.
febrero 9, 2020
J avais commander un noir bleuté j ai l équivalent d un brun foncé avec encore des reflets de mes cheveux avant couleurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Eve T. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'ait pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Christina A.
febrero 9, 2020
Farbe ist gut
PUBLICADO POR:
Christina A.
febrero 9, 2020
Die Farbe ist gut zu verarbeiten, das Farbergebnis ist git, aber der Geruch ist leider seh intensiv und unangenehm
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Christina A. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Silvia S.
febrero 9, 2020
Leider nicht das gewünschte Ergebnis
PUBLICADO POR:
Silvia S.
febrero 9, 2020
Der Rotstich in meinen Haaren ist immer noch verhanden und meine Haare fühlten sich nach dem färben sehr trocken und strohig an. Schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Silvia S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Julie R.
febrero 9, 2020
I really really wanted to like this
PUBLICADO POR:
Julie R.
febrero 9, 2020
I colored my hair. I was excited by the color boost we had added. I modified to focus on roots and pull through at the end.
Color did not cover my grey! Well it did first week until washed twice. Grey's held burgundy color so was more like a highlight. But tonight 8 days post color, EVERY silver strand is visible.
Guess I need to call my hairdresser.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Julie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Judith D.
febrero 9, 2020
Gray showing
PUBLICADO POR:
Judith D.
febrero 9, 2020
Like color....but after only 2 weeks gray roots are showing by temples and color fading. Perhaps did not leave on long enough. Will try again plus will use your weekly conditioner.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Judith - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Teresita S.
febrero 9, 2020
Ugh, horrid
PUBLICADO POR:
Teresita S.
febrero 9, 2020
My hair looks awful, waaaaay too dark, the end have a green tinge
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Teresita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Taylor G.
febrero 8, 2020
Did not match my color and left hair two tones
PUBLICADO POR:
Taylor G.
febrero 8, 2020
After following the directions this color left my roots very bronzed and warm toned and when I put the second bottle on it tinted my ends a lot warmer than they were. Told stylist that my hair runs warm and to give me a darker color but they said I needed this after submitting a picture. I explained this happened in the salon and they had to redo my hair but they still insisted so all in all not happy. It also didn’t cover my grays as well As it should have. I liberally applied the dye to my roots. I was going for a dark ash.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Taylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie E.
febrero 8, 2020
Three colour hair
PUBLICADO POR:
Julie E.
febrero 8, 2020
I had grey roots when my hairdresser daughter applied my colour. It came out a lovely dark brown colour. One wash later my roots are a gingery colour with chunks of grey. Very disappointed. Will have to visit a salon before my daughter's funeral next week as it looks embarrassing.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Katherine B.
febrero 8, 2020
It’s ok
PUBLICADO POR:
Katherine B.
febrero 8, 2020
It’s ok but the cost is knot that good. So far this stuff hasn’t lasted any longer than store bought dye so I’m done with this high price stuff. Now all I have to figure out is how to stop it from coming to my house and me getting charged for it.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Katherine - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Danielle D.
febrero 8, 2020
Not any better than any other hair color
PUBLICADO POR:
Danielle D.
febrero 8, 2020
Not thrilled
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqueline P.
febrero 8, 2020
Poor grey coverage
PUBLICADO POR:
Jacqueline P.
febrero 8, 2020
And twice the price I normally pay.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aurore L.
febrero 7, 2020
Bien
PUBLICADO POR:
Aurore L.
febrero 7, 2020
J'ai une couleur 6.44 chez mon coiffeur mais quand je reçois la vôtre ça fait un peu plus cuivré que prévu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Aurore L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Gabriele W.
febrero 7, 2020
Welche Farbe bitte⁉️
PUBLICADO POR:
Gabriele W.
febrero 7, 2020
Die Farbe kam als Ansatzfarbe an, und dann ohne Farbnummer bzw. Farbbezeichnung❗️Also blind vertrauen -und das ging dann auch voll daneben❗️
Das war mein 2. Versuch ❗️❗️
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gabriele W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Teresa T.
febrero 7, 2020
No Color
PUBLICADO POR:
Teresa T.
febrero 7, 2020
I was very excited for this to come, and applied it as soon as the mailman left. Now that I’ve used it, I am extremely disappointed and frustrated because there is no visible difference in color AT ALL. Not even a slight color wash. I would not recommend this product even at the $10 price point.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
christi G.
febrero 6, 2020
Changed and not for the good.
PUBLICADO POR:
christi G.
febrero 6, 2020
I was a LOVER of your color but the last 3 shipments have been lighter in color and don't seem to hold up or cover my grey well. Did you change it? That is why I am not going to reorder but in the past, it was a miracle.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Birgit J.
febrero 6, 2020
Schöne Farbe, aber...
PUBLICADO POR:
Birgit J.
febrero 6, 2020
leider wäscht diese sich zu schnell raus. Nach knapp 3 Wochen war von der Farbe nicht mehr viel übrig. Das kann auch eine Farbe aus dem Drogeriemarkt und dafür brauche ich nur ein Fünftel bezahlen und komme genauso lange hin. Schade, aber für mich ist das kein Verkaufsrenner. Freundliche Grüße, Birgit J.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Medi W.
febrero 6, 2020
Nicht überzeugt
PUBLICADO POR:
Medi W.
febrero 6, 2020
Farbton schwarz blau aber Kopfhaut hat jetzt rotbraunen schimmer vom blau auch nicht viel zu sehen graue Haare schimmern noch durch hab mehr erwartet mal gucken wie lange es hält hab für 12 wochen bestellt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Medi W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheit-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
ALISHA T.
febrero 6, 2020
Never again
PUBLICADO POR:
ALISHA T.
febrero 6, 2020
The color was too dark and too warm (red). They offered to adjust it and my hair is now BLACK with red highlights. No thank you, would have been better off to use Loreal or another box from over the counter than this.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alisha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tracie J.
febrero 6, 2020
Didn’t work
PUBLICADO POR:
Tracie J.
febrero 6, 2020
This did not work for me bleached my roots doesn’t match my hair and I’m having to pay to have a professional to fix it. Please discontinue my service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
patricia G.
febrero 5, 2020
couleur trop foncée
PUBLICADO POR:
patricia G.
febrero 5, 2020
bonjour
la couleur est trop foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
patricia G. - Bonjour, nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Kim M.
febrero 5, 2020
Slimy
PUBLICADO POR:
Kim M.
febrero 5, 2020
It's been a week that I colored my hair, and I still have flashbacks about trying to rinse it out! I followed the instructions to the letter but when it came to rinsing it out, it was awful! It felt slimy and took a total of 45 minutes to get it all out. I hope it hasn't ruined my hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kim M.
febrero 5, 2020
Not a colour I would have chosen
PUBLICADO POR:
kim M.
febrero 5, 2020
I got this order because I didnt like the first order that came
This one is worse instead of being a Auburn red as I asked for it's got a weird purple tinge to it
Not what I wanted
Please cancel all future orders
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
debbie S.
febrero 5, 2020
husband hates color doesn't look good
PUBLICADO POR:
debbie S.
febrero 5, 2020
color doesn't look good cancel further order want refund
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexandria P.
febrero 5, 2020
No change in color
PUBLICADO POR:
Alexandria P.
febrero 5, 2020
I am very upset that I put dye on my hair just for it to look exactly the same. Yes, my hair is dark, but I put that information in and also uploaded pictures of my current hair assuming the colorist knew what they were doing. So if my hair was too dark to be colored I would have hoped someone would explain that to me. There is no difference in my color and I feel like I wasted time and money and inhaled chemicals for no reason. Highly disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexandria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Roma S.
febrero 4, 2020
Did not cover my gray hair
PUBLICADO POR:
Roma S.
febrero 4, 2020
I’m very disappointed with the outcome of my hair coloring. The grey roots were not completely covered and to top it off the color that did stay is a reddish brassy red. I absolutely hate the red and in my original comment as I was filling up my initial order was how much I hated getting a reddish hue. I also indicated that I have hard to color grey hairs. I followed the instructions correctly and am jus so upset with the outcome.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Roma - We truly appreciate your feedback. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kassie K.
febrero 4, 2020
Very disappointed in products and customer service
PUBLICADO POR:
Kassie K.
febrero 4, 2020
I have a lot of gray and from the get-go, I told esalon I needed permanent color to combat the grays. After a couple months, I was still noticing my grays coming through soon after application (even washing with cold water and doing ALL the things that you’re supposed to do to get long lasting color), so I reached out and come to find out esalon is sending me temporary color. In what world is temporary color used to cover gray? None. They switched it to permanent after I reached out twice unhappy and guess what, shocker, I still was unhappy with the coverage. So I canceled. I do not recommend. You are probably getting hustled like I did.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kassie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Becky R.
febrero 4, 2020
Something has changed!
PUBLICADO POR:
Becky R.
febrero 4, 2020
I have loved eSalon hair coloring and have always had great results up until the last shipment. I have my hair dye on auto ship for every 10 weeks and I can normally go over those 10 weeks without noticing my gray showing before the next coloring. With the new formula, my gray is already showing and my next shipment has not even been shipped out yet. The product is not lasting as long on this new formula. I have added the hair tent to my order in case this happens with the next shipment. But, I will not continue to order the product if it is not going to cover my gray like it did before this last shipment. The benefit of coloring my hair myself is to save money. With me having to buy the color plus the hair tent, I may as well have it professionally done in a salon and not have to worry about doing it myself.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelsey C.
febrero 4, 2020
Not quite what I was hoping for
PUBLICADO POR:
Kelsey C.
febrero 4, 2020
I was really looking forward to a rich Dark purple/ blackish, But it ended up more red/brown with a tiny tiny tint of purple ... usually I’m blown away with the results of my colours but this time I was disappointed :(
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vanessa B.
febrero 3, 2020
It did not take as well as I had hoped to my hair
PUBLICADO POR:
Vanessa B.
febrero 3, 2020
I followed the directions, however it was not as dark as I had hoped it would turn out and does not cover my grays.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vanessa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DaisyLu
febrero 3, 2020
Didn't really cover the gray
PUBLICADO POR:
DaisyLu
febrero 3, 2020
I had two concerns, one was gray coverage and another brassy or pulling red/orange like my hair does. The hair around my face which had the product on the longest didn't get the gray coverage I expected and where it did color looks mighty coppery for a "cool" color. Time will tell how many washing the color lasts through. My hair did not feel soft when I was done even after using the conditioner that came with it. On my order, I did specify that my hair pulled orange and didn't receive any feedback before my order shipped. I did like the thorough instructions that came with the kit and overall packaging was quite nicely personalize.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
DaisyLu - We’re sorry to hear that your hair color is not covering greys and gave you the color you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cassandra S.
febrero 3, 2020
I’m not sure.
PUBLICADO POR:
Cassandra S.
febrero 3, 2020
I’m not sure if I wasn’t clear on what my desired color was supposed to be, or if I was sent the wrong colors, but I’m very disappointed in how it turned out, I loved the packaging, I loved the kit, I loved how the instructions were clear, but this might be a dealbreaker to go through all the effort and time to have it look nothing like what I wanted it to be.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cassandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cathy H.
febrero 2, 2020
Doesn’t last long
PUBLICADO POR:
Cathy H.
febrero 2, 2020
As a long time customer, I feel the product has changed. In the beginning, the coverage and color would last for 5-6 weeks. Now, it seems to wash away quickly and I find myself needing to color my hair within 3-4 weeks. It’s very frustrating.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cathy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Kathryn M.
febrero 2, 2020
Well that didnt make a difference
PUBLICADO POR:
Kathryn M.
febrero 2, 2020
I purchased this colour and was very happy when it arrived to see it had been personalized with my name. However after rigorously following the step by step personalized instructions I was bitterly disappointed to discover that it made no difference to my dark blonde/golden hair. I will not be following up with another purchase and I will not be recommending it to anyone.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathryn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra W.
febrero 2, 2020
Don't waste your money
PUBLICADO POR:
Debra W.
febrero 2, 2020
I got my package. I followed your directions explicitly. I even had someone come and sit with me while I did this to make sure I did it right. I still look like a clown except now instead of two colors I kind of have 3 because I have the root at the base which still look Capri and then I have a brown and then I have this other color that was supposed to be medium Auburn that's what I was trying to get anyway I have missed work I have missed family commitments all because of this and as far as I'm concerned you should refund my damn money that I paid for this in the first place and I need to know how to cancel this your prompt response is much appreciated otherwise I'm putting all these pictures on Facebook Twitter and Instagram this is supposed to be professional hair color let me tell you I would rather you refund my money so I can go buy a box of dye at Walmart at least I know what I'm going to get.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene C.
febrero 2, 2020
Disappointed
PUBLICADO POR:
Darlene C.
febrero 2, 2020
I was very excited to try your new hair color product. But I have to say honestly after a few times of using it I am disappointed. To start the gray coverage if no better and what I've been buying in the store. I use color treated shampoo and only wash my hair 1 to possibly two times a week and yet even with your coloring product the grace come through after the first 10 days. In addition I am not saving any money with using your hair coloring what I buy in the store cost close to the same amount. I have had this previous color for the last 15 years medium blond in the fall and winter any lighter blond in the summer. I never had to use highlights or lowlights to achieve this color and I'm not interested in starting now. I'm open to any feedback and suggestions you may have to convince me just stay with your product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Darlene - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Scarlett
febrero 2, 2020
Less Than Impressed
PUBLICADO POR:
Scarlett
febrero 2, 2020
Was looking forward to trying eSalon after self coloring with drug store box products for many years. I ordered as usual medium brown and carefully applied color as instructed. Step 3 Blend for Shine in the shower technique painfully burned my eyes leading to blepharitis, loss of eye lashes and a trip to my doctor. I am very disappointed with the results of my eSalon experience. My roots are too light brassy orange and the rest of my hair is too dark brown. Hair framing my face is quickly showing greys after only two weeks since color application. I was very careful with following the timing recommendations for coloring roots and then ends. My box product always left my hair shiny, silky and fully colored. eSalon has left me less than impressed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Scarlett - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shawna H.
febrero 2, 2020
Buyer Beware
PUBLICADO POR:
Shawna H.
febrero 2, 2020
The color I got was only dark brown. No purple. I had not colored my short hair in over 2 years. This was not the color said. I am so sad over it too.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Shawna - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea C.
febrero 2, 2020
Unimpressed
PUBLICADO POR:
Andrea C.
febrero 2, 2020
If I could give it 0 stars, I would. I followed the directions given in my kit and still ended up with hot roots. Now I have to pay a stylist to fix it. I won’t be ordering again. Too bad, it would have been really convenient.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Andrea - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer D.
febrero 1, 2020
Wrong color
PUBLICADO POR:
Jennifer D.
febrero 1, 2020
I ordered a medium blonde... my hair is brown. I’m glad I did it on a Friday night, so that I have the weekend to try and fix this... very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelsey W.
febrero 1, 2020
Never hit the mark
PUBLICADO POR:
Chelsey W.
febrero 1, 2020
Tried a few years ago and never got it right. Decided to give it another shot and still not there. I don’t like the way it makes my hair feel in comparison to other products and the color was never vibrant enough an always too dark. Adjusted the color multiple times and it never got where I wanted it. I switched to Overtone and mix my own color now. Much better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chelsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine B.
febrero 1, 2020
Trop d ammoniac
PUBLICADO POR:
Catherine B.
febrero 1, 2020
Bonjour
Je suis étonnée car lors de la première coloration J ai été irritée par L ammoniaque et mes cheveux sont restés rêches après la coloration
Je ne souhaite pas pour suivre l abonnement, le produit est agresdif
Cordialement
Catherine BOISSEAU DESCHOUARTS
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Catherine - Merci d'avoir pris le temps de nous donner votre avis. Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Nous voulons sans cesse améliorer notre service et nos produits, et nous espérons pouvoir vous aider ! Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Esperanza T.
febrero 1, 2020
One its not RED enough ?????
PUBLICADO POR:
Esperanza T.
febrero 1, 2020
well always looking for the right color red which I've seen a lot in a lot of other girls and pictures and so on and so forth but the color that you had sent me the first time was not the color that I wanted now I think I had canceled it cuz I wasn't happy enough what the color which I find out that you had send me another shipment when I had canceled it I'm pretty sure I did and you had charged it to my account which I think that was not right so I'm hoping you take care of this situation??? and please do not take any further money out of my account please like I said I want you to cancel it and the shipment that has already been sent if you wanted I will send it back cuz like I said I was not pleased with the color thank you very much I appreciate you trying but it was not what I wanted??
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
danielle V.
enero 31, 2020
coloration demandée "ton de violet" sur base brune
PUBLICADO POR:
danielle V.
enero 31, 2020
j'avais précisé que j'aimais avoir une teinte violine (voir aubergine) mais je me retrouve avec une teinte unie brun foncé, jolie mais ce n'est pas ce que je voulais.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danielle - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Wendy K.
enero 31, 2020
Not covering gray
PUBLICADO POR:
Wendy K.
enero 31, 2020
I went with this product because I thought it would be less damage to hair and better gray coverage. I just did my hair last night and still have gray showing through. I only have gray on face line near my temples and no where else and it will not cover it. Also my hair is extremely dry and brittle.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the gray coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janet J.
enero 31, 2020
Rated haircolor
PUBLICADO POR:
Janet J.
enero 31, 2020
I asked for my previous shade of light blonde, but she recommended this. I have not used it, because I wanted to go back to blonde not any shade of red. I used a haircolor remover and went back to blonde.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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