Great customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Etta P.
marzo 6, 2020
Very disappointed
PUBLICADO POR:
Etta P.
marzo 6, 2020
Very messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Etta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joni S.
marzo 5, 2020
Fading
PUBLICADO POR:
Joni S.
marzo 5, 2020
I know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Julie C.
marzo 5, 2020
Darker than previous orders
PUBLICADO POR:
Julie C.
marzo 5, 2020
I’ve just these guys 3 times. It looks like the colour has got darker every time.
Have now cancelled the order automatic generating and will start again as I have gone from blonde to brunette.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia L.
marzo 5, 2020
color
PUBLICADO POR:
Cynthia L.
marzo 5, 2020
The color you sent me this time is rotten. I reorder the same as the last time on June 18th 2019 order # 2810315. I'm not sure that I will order again cause now I have to go get my hair redone. CL 03 20vol medium blonde copper
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jennifer M.
marzo 5, 2020
Horrible
PUBLICADO POR:
Jennifer M.
marzo 5, 2020
The color was much darker than I had requested. Even though it was darker it still did not cover the grey. I would not recommend at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patricia C.
marzo 5, 2020
Wish it would last
PUBLICADO POR:
Patricia C.
marzo 5, 2020
Love the color, easy to apply but the color is not covering they gray for more than a few days
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie M.
marzo 5, 2020
Pretty bad
PUBLICADO POR:
Katie M.
marzo 5, 2020
4 tries and 4 results that are far off the mark. First three kits (color to take warm blonde into copper) just sent toner, which did not color the hair. 4th attempt was darker red which I had hoped would be easier to deliver on. I now have crayon red roots and hair that looks like I washed it with koolaid. Red in general is difficult, so brown and blonde haired people, this may work perfectly for you, but gingers, this is a no go
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele M.
marzo 4, 2020
Nice color
PUBLICADO POR:
Michele M.
marzo 4, 2020
It was great color and coverage at first but hasn’t seem to stay on the grays. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle N.
marzo 4, 2020
Didn’t last
PUBLICADO POR:
Danielle N.
marzo 4, 2020
While the color was beautiful and my hair was so soft and smelled great, the color wore off in 2 1/2 weeks. My roots came right through. Even the color shampoo didn’t help. For the money I could just stick with the store purchase for half the price.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Danielle - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Inger Liv Midgaard O.
marzo 4, 2020
Hair breakage
PUBLICADO POR:
Inger Liv Midgaard O.
marzo 4, 2020
Not good for fine Nordic hair.
I've colored my hair about 3-4 times with this product and my hair has gotten thinner and very brittle from using this hair color - also the natural waves in my hair is almost obsolete. Severe damage to hair, lot of breakage and it is also less elastic than usual.
Will take long before the damage is repaired and my hair is back to normal length and fullness. Really sad outcome - had some hopes for this product but it is way too harsh for my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Inger - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela H.
marzo 4, 2020
Still Dark
PUBLICADO POR:
Pamela H.
marzo 4, 2020
I've never dyed my hair before so I did a strand test from a video I saw on youtube from esalon. I followed the instructions and my hair is still as dark as it was before.
My hair is a dark brown and I wanted to dye it to ash pearl.
I only rate this a two because my hair did feel a lot softer, but I am disappointed in the coloring.
Also I didnt get a product safety and usage pamphlet.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pamela - We truly appreciate your feedback. In reviewing your profile, it looks like you've already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah Z.
marzo 3, 2020
colour came out wrong
PUBLICADO POR:
Hannah Z.
marzo 3, 2020
I followed all the instructions and my hair was not as you promised.
I have taken a before and after photo. All my brown that I spent ages (high salon costs of bleaching and recolouring) to get right is gone and a very unbecoming red has emerged after using your colour. I did not want red but dark brown.
I send a picture of my colour and wanted my roots to be blended into the new colour. Now my roots are jetblack and the rest is red. I wont buy from you again unless you fix this.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cate H.
marzo 3, 2020
Disappointing
PUBLICADO POR:
Cate H.
marzo 3, 2020
I received my color kit as expected. It’s just a box that mostly contains all the stuff every dye kit contains with one nice exception: there is a little tube of stuff you can put along your hairline to prevent dye stains. It worked very well.
I read all the instructions carefully before I began and followed them all without exception but my color turned out badly. I chose an auburn color that wasn’t far from what I had already; it just needed to be refreshed and my grays covered. What I got was a vaguely orange color that didn’t even cover all the gray. My hair feels dry and looks dull. I won’t use the service again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Baljit J.
marzo 3, 2020
Definitely won’t order again
PUBLICADO POR:
Baljit J.
marzo 3, 2020
I was very specific about my hair colour the greys and what I was looking for. Instead they delved into every detail of my hair and ended up sending me a jet black which I was adamant I did not want. As a result of their specialists not listening I will never reorder again or use Esalon. I was very excited and was telling my friends and family about this prior to receiving the product but have told them to stick yo box dyes at least u know what you’re getting.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Baljit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bidisha S.
marzo 3, 2020
Ammonia smell
PUBLICADO POR:
Bidisha S.
marzo 3, 2020
Although I really liked the color, the strong ammonia smell made me really sick. My eyes were watering thr whole time. I wish the colors were ammonia free.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Bidisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristine N.
marzo 3, 2020
Bad colour
PUBLICADO POR:
Kristine N.
marzo 3, 2020
My roots are soooooooo much lighter than the rest of my hair. Following the instructions my roots went super light, there were still greys that werent covered. Even after sending pictures before my custom colour was formulated, the roots were all wrong.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melina V.
marzo 2, 2020
Color not right and washed out
PUBLICADO POR:
Melina V.
marzo 2, 2020
After one wash the color completely came out. Never again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Simone O.
marzo 2, 2020
did nothing to color my greys
PUBLICADO POR:
Simone O.
marzo 2, 2020
It was a completely useless in covering my grey hairs. I have been coloring my hair for 20+ years so I know what I'm doing. I left it on for 40 minutes and it maybe tinged the roots 5%.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Simone - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margarita L.
marzo 2, 2020
Erste Erfahrung
PUBLICADO POR:
Margarita L.
marzo 2, 2020
Zu viel Ammoniak, zu viel Dunkelblond (braun auf Diagramme) , die Haarfarbe ist jetzt nicht kräftig und nicht schick und mehr braun, als rot.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margarita L. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
raymonde B.
marzo 2, 2020
j'aime pas trop clair
PUBLICADO POR:
raymonde B.
marzo 2, 2020
je recommanderez pas elle est pas bien trop clair j'ai un teint très clair alors la sa fait ressentir que je suis encore plus blanche
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Raymonde - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Carola W.
marzo 2, 2020
Stinkt und brennt beim Auftragen.
PUBLICADO POR:
Carola W.
marzo 2, 2020
Ich habe langes, lockiges Haar und von eSalon eine zweite Flasche Haarfarbe für die Längen im Paket vorgefunden.
Meine Erfahrungen:
1.) Das Mittel stinkt beim Auftragen extrem nach Wasserstoff Peroxyd. Ich bekam Atembeschwerden davon. Nirgendwo findet sich eine Beschreibung der Inhaltsstoffe.
2.) Man schickte mir für den Ansatz eine andere Farbe als für die Längen. Trotz exakter Anwendung und Zeiteinhaltung hatte ich braune Ansätze und rote Längen. Das mag schick sein, doch von mir ganz sicher so nicht gewollt.
3.) Die Menge der einzelnen Färbemittel ist viel zu viel. Die Hälfte geht davon in den Ausguss. Ich rief an und die freundliche Dame sagte mir, dass die Mengen vorgegeben und nicht veränderbar seien.
4.) Ich habe das Abo abbestellt und mein Geld zurückbekommen, doch empfehlenswert ist diese Form der Haarfarbe nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carola W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mia W.
marzo 2, 2020
What happened to your product?
PUBLICADO POR:
Mia W.
marzo 2, 2020
I had ordered the hair color several times over the past few years, and I had always been pleased. In fact, I even received compliments on the color itself. After trying a few other products, I came back again to eSalon. What a disappointment! Although the color is still very nice, the product now leaves a terrible sticky residue on my hair. After the first shipment, I thought I had neglected to rinse thoroughly. However, this time I made certain to rinse well. I had to wash my hair 4 times to get the residue out of my hair. YUCK!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Mia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Joyce R.
marzo 2, 2020
Color doesn’t seem to be holding
PUBLICADO POR:
Joyce R.
marzo 2, 2020
I dyed my hair 2 weeks ago and my grey coming through under my bangs and side of the face.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Joyce - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joy C.
marzo 1, 2020
Deceptive and Poor Customer Service
PUBLICADO POR:
Joy C.
marzo 1, 2020
I was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further.
PUBLICADO POR:
Lyndsay F.
marzo 1, 2020
5 star
PUBLICADO POR:
Lyndsay F.
marzo 1, 2020
Wasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good .
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Vanessa R.
marzo 1, 2020
Fun product. Did not cover all my grays.
PUBLICADO POR:
Vanessa R.
marzo 1, 2020
Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tiffany H.
marzo 1, 2020
Wrong color
PUBLICADO POR:
Tiffany H.
marzo 1, 2020
I followed the directions exactly and it turned out brown with absolutely no red.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah O.
marzo 1, 2020
Beautiful color but doesn’t cover my grays
PUBLICADO POR:
Sarah O.
marzo 1, 2020
I’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mabe'l D.
marzo 1, 2020
Not For Me
PUBLICADO POR:
Mabe'l D.
marzo 1, 2020
The color did not cover my gray as it should. After one week it started fading. Not happy with the quality of color. I will not be renewing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mabe'l - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tianzhu Y.
febrero 29, 2020
Didn't get the color I wanted
PUBLICADO POR:
Tianzhu Y.
febrero 29, 2020
I chose an ashy type of light brown hoping to get what I asked for. I did everything as written on the note but ended up with a color much darker and redder than I wanted, or that was on the picture.
Moreover, I didn't have a lot of gray hair to start off, but the color wasn't able to cover them.
However, the delivery time was relatively short and the customization of the bottles added a cute touch to it all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tianzhu- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Mel A.
febrero 29, 2020
Wish I loved it more
PUBLICADO POR:
Mel A.
febrero 29, 2020
The packaging and presentation of everything was very exciting - all materials included and a perk, Gray coverage was minimal, grays are still visible even after extra processing time, also the developer lifted my root color so now I am left with lighter roots and darker ends :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mel- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Dajana H.
febrero 29, 2020
Not sure what to think
PUBLICADO POR:
Dajana H.
febrero 29, 2020
At first, the color was great, but after only two washes it faded too much, especially at the roots, it looks like I didn't dye it for a couple of months. On the other side, aplication was really easy, it wasn't dropping and there was enough product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dajana- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Klaudia T.
febrero 29, 2020
Not happy
PUBLICADO POR:
Klaudia T.
febrero 29, 2020
I have written in comments that I'd like brown colour without brassines and red.. my hair turned out very reddish brown which I always disliked..dissapointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Klaudia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa W.
febrero 29, 2020
Dislike
PUBLICADO POR:
Lisa W.
febrero 29, 2020
Sorry but did not like product... did not cover up grey and found to difficult to apply. Iam not someone who colors hair on own. Will stay with professional stylists.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We truly appreciate your feedback.
PUBLICADO POR:
Jill B.
febrero 29, 2020
Color good.
PUBLICADO POR:
Jill B.
febrero 29, 2020
The individualized color is fine, but after using this product for the first time my hair is dull, dry and lifeless. I think I’ll stick with L’Oreal. I’m glad I tried it though.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie D.
febrero 28, 2020
Not what I asked for
PUBLICADO POR:
Stephanie D.
febrero 28, 2020
I sent pictures of the color I wanted to achieve. The color I got was not even close!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marcia F.
febrero 28, 2020
After the second time coloring my hair, it began to fall out in the shower
PUBLICADO POR:
Marcia F.
febrero 28, 2020
I liked the color the first time I used esalon and ordered the same thing for a second time. The second smelled stronger than the first but was supposed to be the exact same thing. When I used the shampoo & conditioner supplied, my hair felt like straw and it felt like I couldn't get the product out of my hair. Then my hair started coming out in large amounts in the shower. I couldn't even get a comb through it. I had to add some of my own conditioner to be able to comb it and more hair came out. I became terrified when I saw how much hair I had lost. I, fortunately, have thick hair and it is very healthy, but my hair is significantly thinner than it was before coloring my hair with the esalon products. I will never use esalon again!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marcia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi J.
febrero 28, 2020
The color didn't come out how I wanted it
PUBLICADO POR:
Heidi J.
febrero 28, 2020
I love the product however I had it changed so more blue would come through but where my roots were colored has more red in it and doesn't blend with the rest of my hair along with the red i didn't want
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pam R.
febrero 28, 2020
Length of color
PUBLICADO POR:
Pam R.
febrero 28, 2020
My color does not seem to last long. I colored my roots almost 3 weeks ago and they already need to be done again. That does not make me very happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jenny M.
febrero 28, 2020
Color didn’t change much and faded quickly
PUBLICADO POR:
Jenny M.
febrero 28, 2020
I love this service but this time it only brightened my color a little bit and it faded out in a week leaving my hair lighter than before dying it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nissa M.
febrero 28, 2020
Hair Colour
PUBLICADO POR:
Nissa M.
febrero 28, 2020
Used this for the first time was disappointed it covered my greys a reddish colour and the rest of my hair was black,my hair did how ever look really glossy and in lovely condition after using..
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah N.
febrero 28, 2020
NOT DEMI PERMANENT
PUBLICADO POR:
Sarah N.
febrero 28, 2020
I wanted my hair light brown. My Demi permanent colored hair was fading from when I got it colored at a salon so I thought it would be any easy touch up. My hair went from fading neutral light brown to red brown with lots of warm undertones. I went to my hair dresser to get my hair fixed and she said they sent me PERMANENT hair color because it dyed my roots and she could see a spot I missed and my roots weren’t dyed. Do not buy this is you expect Demi permanent. My order receipt literally said I ordered Demi.
Also they didn’t send me enough dye. I barely had enough to cover my whole head.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Soledad A.
febrero 27, 2020
Pas bien du tout!
PUBLICADO POR:
Soledad A.
febrero 27, 2020
La couleur n’est pas wow, pas de différence avec une coloration acheté en grand surface... en plus ce n’est pas la bonne couleur! J’ai commande châtaigne et j'ai recu qqe chose de p’us claire... et en plus hyper allergenique!! (Le test sur l’avant bras n’a rien donne mais après coloration mon visage et tout rouge!!! )
Produit a eviter
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Soledad - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Nous vous avons envoyé un email avec plus d'informations, nous vous invitons à vérifier votre boite et nous restons à votre écoute, si besoin.
PUBLICADO POR:
Amanda P.
febrero 27, 2020
Not the right shade
PUBLICADO POR:
Amanda P.
febrero 27, 2020
It is too warm for my complexion I had to go to a professional to get it fixed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stella L.
febrero 27, 2020
Did not fully cover all grey hair
PUBLICADO POR:
Stella L.
febrero 27, 2020
For some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sharon D.
febrero 27, 2020
Wrong color
PUBLICADO POR:
Sharon D.
febrero 27, 2020
I had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ahlem L.
febrero 27, 2020
Couleur n’est pas permanente
PUBLICADO POR:
Ahlem L.
febrero 27, 2020
J’ai bien aimée la couleur par contre n’est pas permanente comme vous avez m’indiquer sur l’annonce !!!dommage 👎👎👎
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ahlem - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires, nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur ; nous vous avons envoyé un email afin de vous aider davantage !
PUBLICADO POR:
Jean W.
febrero 27, 2020
The first shipment had leaked
PUBLICADO POR:
Jean W.
febrero 27, 2020
The first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Joanne G.
febrero 26, 2020
Not exactly what I’d hoped for
PUBLICADO POR:
Joanne G.
febrero 26, 2020
Not exactly the result I’d hoped for. The roots covered well, but the length application bottle wasn’t enough for my long hair and the result is lighter/patchy on one side. The overall effect tonally is closer to where I wanted to be however the ‘copper’ colour wasn’t near bright enough and has faded really quickly. The repurchase is saying it will only end a bottle for my roots but it’s the body of my hair that needs to most dye and more colour retention for a ‘copper’ look. I will probably be going back to the salon
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patricia R.
febrero 26, 2020
Like all the rest
PUBLICADO POR:
Patricia R.
febrero 26, 2020
I really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all.
I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc.
Doesn’t work for me. Too expensive for over counter results.
After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair.
The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price.
And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it.
I am canceling my auto ship. I postponed it but there’s no need to continue it.
It may be great for others it’s just not working for me.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
tara B.
febrero 26, 2020
No refund for return. I did not like color n was told would be refunded
PUBLICADO POR:
tara B.
febrero 26, 2020
The company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email.
PUBLICADO POR:
sonali D.
febrero 26, 2020
Color gives good luster but lots of hair fall
PUBLICADO POR:
sonali D.
febrero 26, 2020
Good luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer N.
febrero 26, 2020
Did not tackle the grays
PUBLICADO POR:
Jennifer N.
febrero 26, 2020
The color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura J.
febrero 26, 2020
Still purple
PUBLICADO POR:
Laura J.
febrero 26, 2020
I asked it to be just dark brown with less purple, but they just sent straight purple again. But also there was a mix up with the order so I appreciate the efficiency and I understand why it got messed up
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carla C.
febrero 25, 2020
Purple
PUBLICADO POR:
Carla C.
febrero 25, 2020
I have been using esalon for years. This last one I got, I mixed it up and started to put it on my hair and noticed it was purple. Shook it some more, still purple. It was not the right color. I immediately went and washed my hair to make sure it didn’t turn into something crazy. Reported to Esalon. They did nothing, wouldn’t even refund my money for dye I had to throw out. Used Madison Reed instead. So disappointing
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carla - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
febrero 25, 2020
Gray Hair Shining Through!
PUBLICADO POR:
Lisa B.
febrero 25, 2020
I really like the color but some of those stubborn grays are still shining brightly. Oh well, I guess we’ll have to all get along ;-)
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tiffany F.
febrero 25, 2020
Red isn’t that red
PUBLICADO POR:
Tiffany F.
febrero 25, 2020
Ordered a light brown copper golden colour which looked very copper in the photo. When I had applied my colour it was very dark and not much red to it. After the first wash basically all the red had gone and I’m left with brown hair. I spoke with customer service who said that I can request the exact colour I wanted, which was a redken copper mix. I found this website while looking for the redken colours I needed. Such a shame it didn’t work out. I will say though, that even though it’s not the colour I wanted, it does suit my complexion and a lot of people like it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vanessa H.
febrero 25, 2020
Not the same colour as last time
PUBLICADO POR:
Vanessa H.
febrero 25, 2020
Used this product last year and was really impressed, the colour and condition was amazing. Re ordered the same and has come out a lot darker and I really dont like it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Vanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pam S.
febrero 25, 2020
They won’t stop emailing me to start again!
PUBLICADO POR:
Pam S.
febrero 25, 2020
First reason I was disappointed was because the color faded so fast it was like using a temporary tint. But now, no matter how many times I write them and request to stop the emails and the products, they keep sending me emails to start up again, That’s the other reason why I rate them as a zero. No business ethics.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Pam - Thank you for your feedback. We apologize for the disappointing experience you had with our Automatic Emails. We're always looking to improve our service and products, and truly value everything our clients’ say. Please keep an eye out for an email with more help.
PUBLICADO POR:
Genny T.
febrero 25, 2020
too bronzey
PUBLICADO POR:
Genny T.
febrero 25, 2020
I think I hit a miss on this color. I would have liked something less bronze and more chocolate
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Genny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
jayne B.
febrero 25, 2020
colour
PUBLICADO POR:
jayne B.
febrero 25, 2020
The colour was too dark for me I found the mixture a bit to thick I could not squeeze bottle hard enough too get the mixture on to my hair and yes I did take the top off the bottle, had to finish my hair with brush took me forever although the shampoo and conditioner was great and smelt beautiful not shaw this is for me thank you...
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jayne - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gilda A.
febrero 24, 2020
Great color, didn’t cover grays
PUBLICADO POR:
Gilda A.
febrero 24, 2020
I was pleasantly surprised that the end result was so natural and beautiful/rich/healthy looking. I did put 3 stars because the goal was to cover up my grays even though I have very few (about 10%-15). I did find that the semi permanent dye did not cover up my grays very well. When I first ordered this, I made sure to let my colorist know by writing it down on my comments What I needed out of the color. For my second order I am requesting to have permanent dye from now on to see if it will fix the problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Gilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara L.
febrero 24, 2020
horrible
PUBLICADO POR:
Sara L.
febrero 24, 2020
I want my money back this product did nothing to my hair it looked like it was going to when i was in and we followed directions to the exact specifications and it did nothing to my hair at all i am very upset i spent this money and was so excited to have it done and it did nothing
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan L.
febrero 24, 2020
Not dark enough
PUBLICADO POR:
Joan L.
febrero 24, 2020
I wrote to the colorest. My hair even with the lite brunette had goldren tints. I never heard back. I have tried several times to get the color i wanted. I turned off my plan. And I want it off. Not surprisingly it's not off!! Please don't send anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica H.
febrero 24, 2020
it was ok
PUBLICADO POR:
Jessica H.
febrero 24, 2020
my hair has a hard time gettin color to stick so it didnt really stick.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda B.
febrero 24, 2020
Broke out
PUBLICADO POR:
Amanda B.
febrero 24, 2020
I did the strip test before hand and it went fine. Dyed my hair for grays and still see plenty of grays in my hair. Went to sleep after dying and washing my hair woke up with a rash on my face. Not pleased at all.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amanda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Yolanda M.
febrero 24, 2020
The colodir I picked is not the one I expected.
PUBLICADO POR:
Yolanda M.
febrero 24, 2020
I think is very very difficult for me to pick the right color on my computer. It came too dark. It is not your fault.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jackie H.
febrero 24, 2020
Poor grey coverage
PUBLICADO POR:
Jackie H.
febrero 24, 2020
The product is nice to use and caused no irritation (unlike other permanent colours) but I noticed that although the roots took the colour well at first, it faded very quickly (in 3-4 washes) Cannot comment about the rest of my hair as it is coloured slightly darker and therefore there was no change (using the recommended method of application) Would use again, but not when I am trying to grow out the colour I have and create a softer look.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy L.
febrero 24, 2020
Orange
PUBLICADO POR:
Tammy L.
febrero 24, 2020
Turned my hair orange! Will never buy or recommend this product again. I ordered a brown and I now look like a Damn copper penny. Ugliest color I have ever had.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wiebke S.
febrero 23, 2020
Gutes Konzept
PUBLICADO POR:
Wiebke S.
febrero 23, 2020
Gutes Konzept. Hübsche Verpackung, die leider zu viel Müll produziert. mit dem Farbergebnis war ich nicht zu frieden. Hatte um ein dunkel Aschblond gebeten, das Ergebnis was viel zu rot und kein Aschton. Auch die Farbe selbst war für mich zu aggressiv.
Das Konzept generell finde ich toll. Falls irgendwann natürliche Farben angeboten würden, die weniger chemisch und aggressiv sind würde ich es sicher noch einmal versuchen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wiebke S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sasha G.
febrero 23, 2020
Did not cover my stubborn grays
PUBLICADO POR:
Sasha G.
febrero 23, 2020
I was so excited to try eSalon to cover my stubborn grays. Unfortunately eSalon did not work for me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara K.
febrero 23, 2020
Make my hair so Staticky
PUBLICADO POR:
Tara K.
febrero 23, 2020
I love the color but it makes my hair so staticky!
It is so annoying that I decided to stop using it :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara P.
febrero 23, 2020
Completely missed the mark
PUBLICADO POR:
Sara P.
febrero 23, 2020
After providing details, current photos and 3 desired color images I imagined I would be supplied with the right kit. I even spoke with esalon prior to make it clear that I want to remove my red tones out of my light brown hair to go to a lighter neutral blonde. The results I endured up with is a darker red shade. My hair seems darker and less bright compared to my natural hair color... Now I dont know what to do...I've uploaded a after photo to show the result. So upset about it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Céline B.
febrero 23, 2020
Déçu
PUBLICADO POR:
Céline B.
febrero 23, 2020
Couleur trop foncé et vraiment trop chimique
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Céline B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez de meilleurs résultats. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Natalie H.
febrero 23, 2020
zu viel erwartet
PUBLICADO POR:
Natalie H.
febrero 23, 2020
Ich habe gehoft, durch den eSalon endlich meine Wunschfarbe zu erhalte. Leider sind die Haare dunkler geworden als gewolt. Die grauen Haare hat es aber gut überfärbt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natalie H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Anna U.
febrero 23, 2020
Did not color grey hair
PUBLICADO POR:
Anna U.
febrero 23, 2020
I followed instructions, bought permanent color, but it did not cover my grey roots
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tammy B.
febrero 23, 2020
Please cancel my account. I do not want any more orders.
PUBLICADO POR:
Tammy B.
febrero 23, 2020
Cancel my account. I do not want any more orders.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Caryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback.
PUBLICADO POR:
Morgan G.
febrero 22, 2020
No difference
PUBLICADO POR:
Morgan G.
febrero 22, 2020
I didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Morgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny R.
febrero 22, 2020
Not for me
PUBLICADO POR:
Penny R.
febrero 22, 2020
Not happy with color cancel my orders don’t want any more just not for me thanks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claudette M.
febrero 22, 2020
SUITE MODIFICATION FORMULE
PUBLICADO POR:
Claudette M.
febrero 22, 2020
LA COULEUR EST MOINS ROUSSE MAIS IL Y EN ENCORE
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claudette M. - Merci pour vos commentaires, nous sommes ravis d'apprendre que vous appréciez les ajustements qui ont été fait. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider pour la suite.
PUBLICADO POR:
Tracey M.
febrero 22, 2020
Doesn’t last
PUBLICADO POR:
Tracey M.
febrero 22, 2020
Hair color faded in two - two and a half weeks! Will cancel plan and go back to L’Oreal.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marianne C.
febrero 22, 2020
Horrible
PUBLICADO POR:
Marianne C.
febrero 22, 2020
Your product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
STACIA V.
febrero 22, 2020
It was okay
PUBLICADO POR:
STACIA V.
febrero 22, 2020
The kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
CHAR S.
febrero 22, 2020
Great color but...
PUBLICADO POR:
CHAR S.
febrero 22, 2020
Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Char - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristin S.
febrero 22, 2020
Bad instructions, horrible colorist. Still gray.
PUBLICADO POR:
Kristin S.
febrero 22, 2020
Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gitte D.
febrero 22, 2020
Nice product and cheap
PUBLICADO POR:
Gitte D.
febrero 22, 2020
I like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product..
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Gitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie M.
febrero 21, 2020
Grays, Grays Everywhere
PUBLICADO POR:
Jamie M.
febrero 21, 2020
I am loving the color, but it’s only lasting about a week before my grays start to show their ugly face again. This happened with my last coloring too so really I have only been 100% satisfied with the way my very first coloring lasted. I have debated canceling because the store box coloring lasts longer and covers my gray much better than this has and is less expensive.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CHERYL L.
febrero 21, 2020
Not for Me!
PUBLICADO POR:
CHERYL L.
febrero 21, 2020
My requested pale / Nordic-type blonde shade is not what I received; instead, I have an almost pink / gold shade and most unflattering to my skin and eye color! The rinse made it worse.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carole J.
febrero 21, 2020
Poor gray coverage
PUBLICADO POR:
Carole J.
febrero 21, 2020
Immediately after coloring my hair I saw gray hair around my face and within 1 week all my gray was clearly evident. Not happy with color coverage and shade!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brandy M.
febrero 21, 2020
Mixed feelings
PUBLICADO POR:
Brandy M.
febrero 21, 2020
My hair looked great after coloring, very shiny and soft! My only complaint is that it did not fully cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brandy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jeanne M.
febrero 20, 2020
Ammonia, overall color
PUBLICADO POR:
Jeanne M.
febrero 20, 2020
The quality of the color is good but this product has a very strong ammonia smell that I cannot deal with. I also pre-treated my difficult grays 15 minutes before coloring the rest of my hair and 30% of these strands did not take the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeanne - We’re so sorry to hear that you were disappointed by the results and smell of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon B.
febrero 20, 2020
Color not taking
PUBLICADO POR:
Sharon B.
febrero 20, 2020
It’s not so much of a bad review, it’s just that it didn’t take to my roots well enough. I’ve used another brand & it’s amazing. Yours cost way more but didn’t do the job. Not saying yours not good quality, it just didn’t give me what I want
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly M.
febrero 20, 2020
Didn’t cover my grey
PUBLICADO POR:
Kelly M.
febrero 20, 2020
Absolutely didn’t touch my grey. I don’t want to use this again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie J.
febrero 20, 2020
Did not like
PUBLICADO POR:
Stephanie J.
febrero 20, 2020
I didn’t care for the product...it didn’t seem to cover the gray sufficiently but only darkened and dulled my natural hair color. Will not be reordering.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
glenda O.
febrero 20, 2020
Color not cover well
PUBLICADO POR:
glenda O.
febrero 20, 2020
Smell amoniac to much
Sorry dont like company
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Glenda - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica W.
febrero 20, 2020
Lovely color
PUBLICADO POR:
Jessica W.
febrero 20, 2020
I absolutely love the color but it washes out within a week. Really disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan L.
febrero 19, 2020
Did not change color
PUBLICADO POR:
Susan L.
febrero 19, 2020
I asked for the hair color to be more blonde and it surely was not
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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