satte Farbe - sehr leicht aufzutragen - kleckst nicht - nur brannte sie zu Anfang auf der Kopfhaut. Schöner Gold Schimmer - dennoch ist das Gesamtergebnis einfach zu dunkel geworden.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole V. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Heidi B.
marzo 23, 2020
I’ve been a little disappointed.
PUBLICADO POR:
Heidi B.
marzo 23, 2020
My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Makayla B.
marzo 23, 2020
Didn’t do anything
PUBLICADO POR:
Makayla B.
marzo 23, 2020
I used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Makayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne Q.
marzo 23, 2020
Medium blonde
PUBLICADO POR:
Roxanne Q.
marzo 23, 2020
This blend is on orange side. It defiantly does not blend with my Natural color. Even though I chose the lighter option when addressed my my colorist, I was under the impression that I was getting color to treat all my hair not just my roots. Even though the roots were my initial concern, I wanted a lighter tone all around, not just my roots and now they have a orange tint. Do not think I will reactivate my auto ship.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Roxanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly H.
marzo 23, 2020
No noticeable color change
PUBLICADO POR:
Kimberly H.
marzo 23, 2020
I tried this twice and sadly have been disappointed. Both times I could not even tell I colored my hair at all. I followed the instructions exactly. Nothing. Customer service was nice, but I am just not pleased with these color products.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel A.
marzo 22, 2020
Not requested color
PUBLICADO POR:
Rachel A.
marzo 22, 2020
I'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa C.
marzo 22, 2020
Red was flat
PUBLICADO POR:
Lisa C.
marzo 22, 2020
Instead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer H.
marzo 22, 2020
Not so happy
PUBLICADO POR:
Jennifer H.
marzo 22, 2020
I was grateful with credits Esalon gave me for more gray coverup ,however my white resistance with these gray hairs are not being fully covered..I will no longer be using esalon..
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
OTERO M.
marzo 21, 2020
INSATISFAITE
PUBLICADO POR:
OTERO M.
marzo 21, 2020
La couleur n'a pas couvert tous mes cheveux blancs : certains cheveux, notamment ceux autour du visage, ne sont pas colorés.
Je souhaite annuler mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
OTERO M - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Debbie Craig
marzo 21, 2020
No change
PUBLICADO POR:
Debbie Craig
marzo 21, 2020
Didn't change the color of my hair whatsoever!!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily D.
marzo 21, 2020
I don’t like it
PUBLICADO POR:
Emily D.
marzo 21, 2020
I don’t like the “liquid” color system.. I need to cancel upcoming shipments and is a nightmare!,,,I wasn’t aware that was an auto ship. 😡
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Penny H.
marzo 21, 2020
Didn’t do it
PUBLICADO POR:
Penny H.
marzo 21, 2020
I wanted a consultant sent a message with email a couple days on fri no reply back
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Penny - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Alissa R.
marzo 21, 2020
Great instructions but color didn’t seem to take.
PUBLICADO POR:
Alissa R.
marzo 21, 2020
Great instructions but color didn’t seem to take. My hair still looks two toned. 😔 I’m disappointed because the reviews were great, instructions were easy to follow, but didn’t get the results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kate W.
marzo 21, 2020
Wasn't what I wanted
PUBLICADO POR:
kate W.
marzo 21, 2020
While the instructions given were very helpful as well as the box came very organized, I did not get the color I wanted. I was a dirty blonde with red undertones and wanted to go lighter, and Im honestly more of a brunette with some blonde and red now which is definitely not what I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce H.
marzo 20, 2020
Loved the color, but grays still there
PUBLICADO POR:
Joyce H.
marzo 20, 2020
I was skeptical about getting a hair color over the internet, but I after I finish coloring, I was shock on how good it looked. I was disappointed in the coverage for my gray hair. Did not cover my gray hairs at all. I have them around my temple of my head. I was very disappointed with that, I had to go get a gray touch up to make it looked good. If it would color my grays hair better, i would probably use it again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Joyce - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
kathy E.
marzo 20, 2020
No change
PUBLICADO POR:
kathy E.
marzo 20, 2020
Hello, I am very disappointed in the product I purchased. It did not cover any of my grey hair. I followed instructions very carefully, unfortunately didn’t work. The same thing happened the last order I placed. I thought I would give it one more try, but basically same results. Sorry to have you tell you, I’m sure I will not be ordering from you again. 😒 Kathy Eckerle
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anita C.
marzo 20, 2020
It doesn't cover my grays very well.
PUBLICADO POR:
Anita C.
marzo 20, 2020
It doesn't cover my grays very well, I still have quite a few still showing, and it fades out within a week
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Anita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
A F.
marzo 20, 2020
Not what I was expecting
PUBLICADO POR:
A F.
marzo 20, 2020
My hair feels more dry, not happy
The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting.....
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
A - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela A.
marzo 19, 2020
Rubbish
PUBLICADO POR:
Angela A.
marzo 19, 2020
Coulour did not even have a hint of purple. Came out flat brown.
Going to try a 2nd time just in case it was 'my hair! '
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne V.
marzo 19, 2020
Bestellung nie erhalten
PUBLICADO POR:
Yvonne V.
marzo 19, 2020
Und keine Reaktion von eSalon
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Yvonne V. - Es tut uns leid zu hören, dass Ihre Bestellung noch nicht bei Ihnen eingetroffen ist! Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Nausica W.
marzo 19, 2020
Kauffehler
PUBLICADO POR:
Nausica W.
marzo 19, 2020
Die Farbe ist viel zu dunkel, kein Kupfer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nausica W-, Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Hayley H.
marzo 19, 2020
Shipping/customer service
PUBLICADO POR:
Hayley H.
marzo 19, 2020
The shipping was not as stated, when contacted customer service it was my job to figure it out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JULIE S.
marzo 19, 2020
Wrong color
PUBLICADO POR:
JULIE S.
marzo 19, 2020
It doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Andrea P.
marzo 19, 2020
My color
PUBLICADO POR:
Andrea P.
marzo 19, 2020
Color didn't last washed out very quickly seemed like a semi-permanent color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Andrea- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthia R.
marzo 19, 2020
Color
PUBLICADO POR:
Cynthia R.
marzo 19, 2020
Was not happy with color, product was great! Good grey hair coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shirley C.
marzo 19, 2020
Not what I thought
PUBLICADO POR:
Shirley C.
marzo 19, 2020
The color is much lighter then I thought it would be and it seems to be sporadic. The top is much lighter and the ends are much darker. The color doesn't seem like it colored correctly. I've never had this issue ith the box color I buy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shirley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lorraine W.
marzo 19, 2020
No Offers after nearly 5 years
PUBLICADO POR:
Lorraine W.
marzo 19, 2020
Hi
I have just changed my address as I have moved house and realised I have been using this product for nearly 5 years and have never been given a discount or offer and it is actually now quite expensive compared to shop bought dyes. I love the product but am seriously thinking about trying something else.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorraine - We truly appreciate your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra L M.
marzo 19, 2020
I've tried it twice even with adjustment with small amount of pearl..
PUBLICADO POR:
Sandra L M.
marzo 19, 2020
Just cancel this account. I have dissatisfied with 2 orders. very drab color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Celia E.
marzo 18, 2020
HORRIBLE ! LE COLORISTE N'A PAS DU TOUT RESPECTE L'AJUSTEMENT DE COULEUR DEMANDE
PUBLICADO POR:
Celia E.
marzo 18, 2020
Le coloriste n'a pas du tout tenu compte de ma demande d'ajustement de couleur. J'avais demandé plus de rouge, moins de cuivré, et au lieu de cela, il a réduit le rouge et ajouté beaucoup d'acajou. Honteux, ridicule et pas professionnel du tout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Celia E. - Nous sommes vraiment désolés que les résultats de votre coloration vous ont déçue. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider d'avantage !
PUBLICADO POR:
Christy W.
marzo 18, 2020
Too dark
PUBLICADO POR:
Christy W.
marzo 18, 2020
Color is too dark and it is making my hair really dry.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Christy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brandi P.
marzo 18, 2020
Medium cool Beige Blonde
PUBLICADO POR:
Brandi P.
marzo 18, 2020
Turned my hair a brassy orangy color, how can we fix this, not too happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brandi- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ashley F.
marzo 18, 2020
Not satisfied
PUBLICADO POR:
Ashley F.
marzo 18, 2020
My grey's are still showing and yes I dyed it right. The color was just all wrong. The kit is great but just not happy about the color and coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Suheyla H.
marzo 18, 2020
Not good coverage for gray hairs
PUBLICADO POR:
Suheyla H.
marzo 18, 2020
Unfortunately it didn’t cover my grey hairs. They are all visible. Also the color isn’t unique in my whole hair. There are differences in some parts, especially previously colored sections appeared different color than my roots. I got disappointed :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suheyla- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Carolina H.
marzo 18, 2020
I don’t like the color
PUBLICADO POR:
Carolina H.
marzo 18, 2020
I don’t like my final color, is so dark. The attention and everything was perfect except my final color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Alison S.
marzo 18, 2020
Didn't stick to my hair
PUBLICADO POR:
Alison S.
marzo 18, 2020
I colored my hair with this following all directions. Within 2 weeks of coloring it, my gray was showing and my ash color from my previous color was coming through!!! Today I get an email they charged my card and shipped an "autoship". No email was sent to warn there was an upcoming automated shipment or that I was going to be charged. Horrible experience. Very disappointed. I'm hoping I'll be able to get a refund without disputing with Visa
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alison - There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn (Renea) C.
marzo 18, 2020
Gray coverage
PUBLICADO POR:
Dawn (Renea) C.
marzo 18, 2020
Color did not cover grey roots very well. I have better coverage from beauty 🌎 color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
susan P.
marzo 18, 2020
Not to good
PUBLICADO POR:
susan P.
marzo 18, 2020
It did not take to my hair, when dry was just the same as before I dyed it
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
severine L.
marzo 17, 2020
Odeur
PUBLICADO POR:
severine L.
marzo 17, 2020
J'aime beaucoup le rendu mais l'odeur d'ammoniaque est très importante
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
severine L. - Merci beaucoup d'avoir partagé votre avis avec nous, nous sommes ravis de savoir que vous aimez votre coloration. Nous nous excusons pour la gêne occasionnée lors de l'application, nous vous avons envoyé un e-mail afin de remédier à la situation.
PUBLICADO POR:
Siham G.
marzo 17, 2020
Leider nicht nach meiner vorstellung
PUBLICADO POR:
Siham G.
marzo 17, 2020
Ich bin leider unzufrieden mit dem farbergebniss , von dem gewünschtem goldton ist nichts zu sehen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Siham G. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Vanessa J.
marzo 17, 2020
The smell was too powerful and dried out my hair
PUBLICADO POR:
Vanessa J.
marzo 17, 2020
I was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Vanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Isobel V.
marzo 17, 2020
No delivery
PUBLICADO POR:
Isobel V.
marzo 17, 2020
Cant write a review as i haven't received it yet
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Isobel - We can't wait for you to try our Customized Hair Color! We have a hunch you'll love it! Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Séverine D.
marzo 17, 2020
Trop foncée
PUBLICADO POR:
Séverine D.
marzo 17, 2020
La couleur couvre bien les cheveux blancs et tient bien mais déçue car beaucoup trop foncée par rapport à ma demande....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Séverine D. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Kristy B.
marzo 17, 2020
Hardest stuff
PUBLICADO POR:
Kristy B.
marzo 17, 2020
It was horrible trying to get it out. Like vaseline . Don’t buy it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Katharina L.
marzo 16, 2020
Die Farbe ist EIGENTLICH super, aber...
PUBLICADO POR:
Katharina L.
marzo 16, 2020
Allerdings ist es alleine tatsächlich eher schwierig, die Farbe den Anweisungen entsprechend aufzutragen. Eine Freundin hat das für mich gemacht. Das Ergebnis war super, die Farbe und die Abdeckung toll, ohne künstlich zu wirken. Allerdings nur bis zur nächsten Wäsche, seitdem kommt das Grau schon wieder klar durch, die Farbe hat sich zum Großteil rausgewaschen, obwohl wir uns akribisch an die Anweisungen gehalten haben.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katharina L. - Es tut uns leid zu hören, dass die Farbe nicht völlig Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Beverly J.
marzo 16, 2020
Oh no, what happened??
PUBLICADO POR:
Beverly J.
marzo 16, 2020
My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa S.
marzo 15, 2020
AWFUL
PUBLICADO POR:
Lisa S.
marzo 15, 2020
I selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca M.
marzo 15, 2020
Didn’t cover gray
PUBLICADO POR:
Rebecca M.
marzo 15, 2020
Didn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
MICHELLE K.
marzo 15, 2020
Color faded real quickly.
PUBLICADO POR:
MICHELLE K.
marzo 15, 2020
The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara T.
marzo 15, 2020
Disapointed
PUBLICADO POR:
Barbara T.
marzo 15, 2020
The color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore.
.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Barbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Aileen M
marzo 14, 2020
Don’t buy this product!
PUBLICADO POR:
Aileen M
marzo 14, 2020
Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company!
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PUBLICADO POR:
Jessica T.
marzo 14, 2020
when did light brown become the new black?
PUBLICADO POR:
Jessica T.
marzo 14, 2020
Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected.
Save your money for a professional. No different than the box at the drug store!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison A
marzo 13, 2020
Concerned about packaging
PUBLICADO POR:
Alison A
marzo 13, 2020
I like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marisela G.
marzo 13, 2020
Stubborn Grey
PUBLICADO POR:
Marisela G.
marzo 13, 2020
I’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rhonda D.
marzo 13, 2020
Hair color
PUBLICADO POR:
Rhonda D.
marzo 13, 2020
It looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray...
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather N.
marzo 13, 2020
Not impressed
PUBLICADO POR:
Heather N.
marzo 13, 2020
Although I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
danielle T.
marzo 13, 2020
terrible.
PUBLICADO POR:
danielle T.
marzo 13, 2020
My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
catherine M.
marzo 13, 2020
Didn't cover grey
PUBLICADO POR:
catherine M.
marzo 13, 2020
Want to cancel my account
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vonzelle B.
marzo 13, 2020
Cancellation not honored
PUBLICADO POR:
Vonzelle B.
marzo 13, 2020
I was told that I can cancel at any time. I cancelled after the first order and this company continued to bill my credit card.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Vonzelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael M.
marzo 12, 2020
Not for me
PUBLICADO POR:
Rachael M.
marzo 12, 2020
Strong smell that breaks my hair. I dont want to use again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela K.
marzo 12, 2020
Hair turned BLACK
PUBLICADO POR:
Pamela K.
marzo 12, 2020
CANCEL TERRIBLE EXPERIENCE
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carolin B.
marzo 12, 2020
Ich habe mir mehr erhofft
PUBLICADO POR:
Carolin B.
marzo 12, 2020
Die Anweisungen waren verständlich. Das Ergebnis war leider nicht so wie erhofft - es hat sich wenig verändert.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carolin B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Stacey S.
marzo 12, 2020
Too light, gray coverage?
PUBLICADO POR:
Stacey S.
marzo 12, 2020
Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color!
PUBLICADO POR:
Mariah S.
marzo 12, 2020
Color
PUBLICADO POR:
Mariah S.
marzo 12, 2020
Didn't even change my hair color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyssa S.
marzo 12, 2020
Did not get the tone intended
PUBLICADO POR:
Alyssa S.
marzo 12, 2020
I asked for a more vibrant wine/burgundy color... my hair is just brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Audrey P.
marzo 12, 2020
Pas satisfaite
PUBLICADO POR:
Audrey P.
marzo 12, 2020
Jolie couleur mais ne fonctionne absolument pas sur les cheveux blancs
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Audrey - Merci d’avoir pris le temps de partager votre expérience avec nous ; nous serions heureux d’ajuster votre coloration sur-mesure pour améliorer la couverture des cheveux blancs. Notre garantie eSalon Coloration heureuse est primordiale pour nous. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Diane P.
marzo 12, 2020
It covered the grey
PUBLICADO POR:
Diane P.
marzo 12, 2020
I would have preferred a little darker color since it lightens so much after just a few washes
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Linda N.
marzo 12, 2020
I NEVER received product
PUBLICADO POR:
Linda N.
marzo 12, 2020
I did not order
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dauna H.
marzo 12, 2020
strike three
PUBLICADO POR:
Dauna H.
marzo 12, 2020
gave them three tries to get it right and cover my gray and that never happened.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dauna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sylvia K
marzo 12, 2020
My review of my first color
PUBLICADO POR:
Sylvia K
marzo 12, 2020
I like the way it turned out but still really not what I was looking for , I wanted more violet or deep purple color and got the same result of my precious colors purchased from the department stores.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sylvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen Y.
marzo 11, 2020
Mixed review
PUBLICADO POR:
Karen Y.
marzo 11, 2020
I am happy with the color, but after 2 uses, the ends of my hair are noticeably more dry and damaged than they were with the product I used previously.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Karen- We're truly sorry that our made for you custom color did not leave your hair feeling the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jasmina F.
marzo 11, 2020
Schattierungen der alten Farbe vorhanden
PUBLICADO POR:
Jasmina F.
marzo 11, 2020
Farbe ist nicht gleichmäßig deckend 🤔video nur auf englisch schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jasmina F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Audrey G.
marzo 11, 2020
tres decue!!!
PUBLICADO POR:
Audrey G.
marzo 11, 2020
ca n a fait que foncer ma couleur aucun reflet violet je vous laisse une deuxieme chance je voudrai un rouge flamboyant comment faire car j ai vu que vous m avez debitee donc je vais recevoir une couleur dont je ne me servirait pas;;;
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Audrey - Merci de nous avoir contactés. Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Notre garantie Coloration heureuse est primordiale pour nous et nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous vous avons envoyé un email pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Sarah S.
marzo 11, 2020
too orange
PUBLICADO POR:
Sarah S.
marzo 11, 2020
REally do not like red undertones, and this pulled a lot of red. I would like to get a more ash color and less red.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jolanta K.
marzo 10, 2020
No grays coverage
PUBLICADO POR:
Jolanta K.
marzo 10, 2020
Beautiful natural colour but unfortunately zero grays coverage
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jolanta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pia G.
marzo 10, 2020
Keine Grauhaardeckung
PUBLICADO POR:
Pia G.
marzo 10, 2020
Bin leider nicht überzeugt . Ich bitte um Gutschrift der Bestellung vom 3.3.2020 war das 2. mal. Wieder nicht überzeugt danke Lg Pia Gutsmüthl
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Pia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Grauhaardeckungserwartungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Nancy L.
marzo 10, 2020
Did not use
PUBLICADO POR:
Nancy L.
marzo 10, 2020
When I ordered your product I specifically asked to lighten my hair color. There was never any mention that your hair color kits do Not lighten hair. I therefore did not even try my kit so I cannot give a fair review. I do like the gold hair tint rinse.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bahara S.
marzo 9, 2020
Color faded
PUBLICADO POR:
Bahara S.
marzo 9, 2020
My roots are lighter than the rest my hair after coloring, what should I do?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bahara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Liz W.
marzo 9, 2020
Hair dye,
PUBLICADO POR:
Liz W.
marzo 9, 2020
I loved the colour and had lots of compliments. Unfortunately it is more like a wash in wash out dye. After 2 nd wash & condition the roots started to fade, it went from warm brown to orange undertones. After 3rd wash it was more obvious that the roots were showing through. Three & half weeks after using this hair dye I need to buy another product to cover up the roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
LIz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
marzo 9, 2020
Not worth the discomfort
PUBLICADO POR:
Laura C.
marzo 9, 2020
The color and coverage is actually great. Covered grays nicely. The 2 star rating is based on the application process. The chemical/ammonia was so strong, the entire application process was so uncomfortable and gave me a terrible headache. My scalp now feels tight and itchy. This product just simply isn’t for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie M.
marzo 9, 2020
terrible smell and the color was not at all what I asked for
PUBLICADO POR:
Bonnie M.
marzo 9, 2020
wont try again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine F.
marzo 9, 2020
Recommendations were not taken
PUBLICADO POR:
Christine F.
marzo 9, 2020
I had added specific additional comments to my order that my hair dresser gave me. Because I had relocated and have not found a hair dresser yet, I decided to try eSalon vs. Sally products due to the quality. But I would of hoped that the colorist would of taken the color recommendations from my hair dresser that I indicated I used based of the color and highlights he gave me. Level 6 natural or ash 20 Vol peroxide.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angie
marzo 9, 2020
Medium brown to Chopper golden
PUBLICADO POR:
Angie
marzo 9, 2020
Well it didn't dye my hair the color I order it's still the same medium brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ivette A.
marzo 9, 2020
Color too dark
PUBLICADO POR:
Ivette A.
marzo 9, 2020
Gray coverage was excellent. Base color is too dark.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ivette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
manar A.
marzo 9, 2020
DONT PURCHASE
PUBLICADO POR:
manar A.
marzo 9, 2020
this is unbelievable, I was so excited to try this instead of just buying regular box dye since i loved that they make it so easy. Unfortunately, i was extremely disappointing, i have virgin hair and this was the first time dying my hair, so I was really excited. My hair is natural and extremely healthy so there's no reason as to why this shouldn't go smoothly. i followed all the instruction very carefully, never skipped anything and fully saturated my hair, and left it on for the recommended times. after removing it i was extremely disappointed my hair didnt change . a single shade. I know i ordered a natural colour that's closed to my hair color but when i mean nothing changed my hair color was exactly the same besides a small tone of light brown that barely even noticeable. besides leaving my natural hair dry this did absolutely nothing and im extremely frustrated i wasted my money.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Manar - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lorena R.
marzo 9, 2020
Hair color
PUBLICADO POR:
Lorena R.
marzo 9, 2020
Hair didn’t last one werk
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lorena - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
kathy M.
marzo 8, 2020
Did absolutely nothing to my color.
PUBLICADO POR:
kathy M.
marzo 8, 2020
I'm very disappointed with this hair color kit. It barely put color on my gray hair. I am still gray with touches of dirty blonde here and there. I don't think I would order from you or recommend you to anyone. I don't understand how this could happen. I could get better coverage from a cheap box kit at the drug store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katharina G.
marzo 8, 2020
Leider kein Ergebnis
PUBLICADO POR:
Katharina G.
marzo 8, 2020
Leider hat sich an meiner Haarfarbe nicht verändert. Es sollte heller werden, aber es ist einfach nichts passiert. Außerdem hat die Farbe ziemlich gestunken und extrem in den Augen gebrannt. Ich hatte Tränen in den Augen. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Ana A.
marzo 8, 2020
Didn’t work for me
PUBLICADO POR:
Ana A.
marzo 8, 2020
I really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
SERGE B.
marzo 8, 2020
Odeur très forte
PUBLICADO POR:
SERGE B.
marzo 8, 2020
Heureusement que j'ai une fenêtre dans ma salle de bain parce que l'odeur d’ammoniaque est extrêmement forte et j'ai dû parfois fermer les yeux tellement l'odeur me piquait. De plus quand on rajoute de l'eau dans le flacon en fin de processus le mélange eau produit ne se fait pas bien.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie M. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre expérience avec votre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Rhonda G.
marzo 8, 2020
My hair is Red!!!
PUBLICADO POR:
Rhonda G.
marzo 8, 2020
I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
gisele G.
marzo 7, 2020
un peu juste la quantite pour des cheveux longs et j'aimerais un peu plus clair
PUBLICADO POR:
gisele G.
marzo 7, 2020
un peu juste la quantite sur des cheveux longs et j'aimerais un peu plus clair merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gisele G. - Nous sommes vraiment désolés d'apprendre que vous n'êtes pas totalement satisfaite de votre coloration. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Melissa B.
marzo 7, 2020
Way too dark
PUBLICADO POR:
Melissa B.
marzo 7, 2020
Everything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate T.
marzo 7, 2020
Too dark, not what I was looking for.
PUBLICADO POR:
Kate T.
marzo 7, 2020
This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandy J.
marzo 7, 2020
Not happy
PUBLICADO POR:
Sandy J.
marzo 7, 2020
After taking a break I decided to give it a try hoping the formula would change . It has not . After following each step the end result was the same , my hair felt sticky , as if I was washing my hair with honey . I just couldn’t get it to come clean ! After washing 5 times there was a sticky residue . Please cancel .
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sandy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Angie G.
marzo 7, 2020
wrong color for me :(
PUBLICADO POR:
Angie G.
marzo 7, 2020
I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Rachel W.
marzo 7, 2020
Poor coverage
PUBLICADO POR:
Rachel W.
marzo 7, 2020
I just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Hannah-Louise A.
marzo 7, 2020
Poor result
PUBLICADO POR:
Hannah-Louise A.
marzo 7, 2020
The application was incredibly laborious for a poor result. Colour looks incredibly unnatural and brassy in daylight. The root and tip application that was suggested has left me with barely any colour on my ends, and uneven colour. Despite following the instructions to the t and applying with a brush for even coverage. I also question how the dye differs from your standard box dye. The formula smells and looked exactly like what you’d pick up from the supermarket.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah-Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Martha V.
marzo 6, 2020
Grey
PUBLICADO POR:
Martha V.
marzo 6, 2020
I carefully used as directed and within a week the grey is slowly resurfacing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Martha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H.
marzo 6, 2020
Review
PUBLICADO POR:
Amanda H.
marzo 6, 2020
I like the color, but it’s fading at the roots where my gray is very fast. After two washes it is noticable.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claire L.
marzo 6, 2020
Nul
PUBLICADO POR:
Claire L.
marzo 6, 2020
Pas du tout ce que j’ai demandé
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Claire - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
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