I was embarrassed when I saw the color. It was not what I expected and I tried hard to make sure that I provided pictures and information to get the right shade or very close to it. I just talked with a representative and they are sending me a highlighter kit and the next color free, so I am trying to see what happens, but I am discouraged that it's so much darker than I expected.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Diane W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the shade of your color application. However based on your profile, we see that you have already worked with one of our Color Experts again to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelsea W.
abril 21, 2020
Wrong Color
PUBLICADO POR:
Chelsea W.
abril 21, 2020
My hair is already pretty blond and I was just hoping to lighten it up a bit. Instead, it made my hair have a reddish/orange tint to it. I followed the directions exactly. Pretty disappointing.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chelsea W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kazhaw A.
abril 21, 2020
Nooooo i want to cryy
PUBLICADO POR:
Kazhaw A.
abril 21, 2020
I waited one month for this to ship i wanted ashy dark blonde and i got brown hair !! And i wanted ashy and am dealing with orange this is a disaster ! Just go to the salon
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kazhaw - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jane D.
abril 21, 2020
Extremely disappointed with the color
PUBLICADO POR:
Jane D.
abril 21, 2020
I was so excited for my color to get here because it was “created for me”. My color choice was darkest brown mahogany copper stated my color was soft black and from the color match it SHOULD have been just as the description of my color selection . But I ended up with blackest black !! I never was that dark as a kid....it’s as if I walk into any store and purchased an inexpensive boxed color. I wanted dimensions in color but ended up with terrible flat chalkboard black 😖
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
A P.
abril 20, 2020
This is the same color I want please.
PUBLICADO POR:
A P.
abril 20, 2020
Same color please
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
A P. - Thank you for your feedback! We are so thrilled to hear that you are satisfied with the color application. We appreciate you taking the time to try it out, and to share your experience with us. However, based on your profile, we see that you have already worked with one of our Color Experts to meet your requirements. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Edith M.
abril 20, 2020
Farbe hat nicht gedeckt
PUBLICADO POR:
Edith M.
abril 20, 2020
Eigentlich habe ich nicht viele graue Haare ,
Ich war enttäuscht vom Ergebnis ,
Habe das Abo vergessen abzubestellen und probiere es nochmal . Bin auf das zweite Ergebnis gespannt . Nur neben bei , nach zwei Wochen war die Farbe am Ansatz schon ausgewaschen .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Edith M. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
LaWanda S.
abril 20, 2020
Grey coverage
PUBLICADO POR:
LaWanda S.
abril 20, 2020
most of my hair covered my grey well but still left some uncovered. And it still is running red into my showers. I've done exactly as instructed and would appreciate more advise as to help both situations.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
LaWanda S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie K.
abril 20, 2020
Not quite right
PUBLICADO POR:
Julie K.
abril 20, 2020
First order, root colour one nearly there just a little too dark, colour two lengths and ends, far too light only colour showing is bright coppper didn’t blend at all with colour one there was a stripe line where the colours meet. Thankfully I did a strand test and I don’t have a full head of these colours.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julie K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michaela S.
abril 20, 2020
Farbe wäscht sich leider schnell raus
PUBLICADO POR:
Michaela S.
abril 20, 2020
Nachdem ich meine Haare frisch gefärbt habe, war ich sehr positiv über das Ergebnis überrascht. Die Farbe war genauso wie ich sie mir vorgestellt habe. Nach einer Woche kamen dann leider schon meine grauen Haare deutlich zum Vorschein und nach zwei Wochen war die Farbe bereits stark rausgewaschen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Michaela S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Shannon K.
abril 20, 2020
New Growth
PUBLICADO POR:
Shannon K.
abril 20, 2020
The color for my roots never even changed the color to the black that is on my treated hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pgrant
abril 20, 2020
Does not work
PUBLICADO POR:
Pgrant
abril 20, 2020
I have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary
abril 20, 2020
Did not cover grey and poor service
PUBLICADO POR:
Mary
abril 20, 2020
I followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon S.
abril 20, 2020
This shipment never arrived. Today's date is 4/20.
PUBLICADO POR:
Sharon S.
abril 20, 2020
I had to use product from another vendor.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kellyn S.
abril 20, 2020
Too warm.
PUBLICADO POR:
Kellyn S.
abril 20, 2020
No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Courtney W.
abril 20, 2020
February’s Color
PUBLICADO POR:
Courtney W.
abril 20, 2020
It was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Courtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
jill G.
abril 20, 2020
TAKES TOO LONG FOR DELIVERY!
PUBLICADO POR:
jill G.
abril 20, 2020
I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs...
If you fix this, likely more STARS coming your way.
2nd Order, same slow delivery.
I'm sure you can do better, just sayin'
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
KELLY L.
abril 20, 2020
Déçue
PUBLICADO POR:
KELLY L.
abril 20, 2020
La couleur ne correspond pas à ce que je voulais et j'ai des démangeaisons
Je souhaite annuler mes prochains prélèvements car je ne souhaite pas recommander.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Kelly - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous avez ressenti de l’inconfort après l’utilisation de nos produits. Veuillez vérifier vos e-mails, nous vous contacterons avec toute information concernant votre compte.
PUBLICADO POR:
Ana C.
abril 20, 2020
Darker than what I’ve chosen
PUBLICADO POR:
Ana C.
abril 20, 2020
The color was darker than what i had chosen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ana C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ASHLEIGH H.
abril 20, 2020
Was supposed to lighter and cover greys
PUBLICADO POR:
ASHLEIGH H.
abril 20, 2020
Did none of that. Waste of time and money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
ASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly M.
abril 20, 2020
Hesitant
PUBLICADO POR:
Kelly M.
abril 20, 2020
I was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia A.
abril 20, 2020
Don’t send me anymore!
PUBLICADO POR:
Cynthia A.
abril 20, 2020
Haven’t colored my hair yet!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon M.
abril 19, 2020
Color
PUBLICADO POR:
Sharon M.
abril 19, 2020
I loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence M.
abril 19, 2020
Cheveux orange en racine !! non impossible, je pleure !!
PUBLICADO POR:
Florence M.
abril 19, 2020
Racines blanches et grises devenus orange, une horreur, couleur à refaire de suite et cheveux qui vont être abimés, inadmissible, je pleure, les longuers sont bruns noir, je voulais une couleur uniforme, avec juste un reflet très léger, non indmissible, une honte !!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Florence - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Patricia P.
abril 19, 2020
Super dark
PUBLICADO POR:
Patricia P.
abril 19, 2020
You ruined my hair, I had a 7, and you recommended a 6 for my dark natural color
And now it is totally black. Horrible color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deanna B.
abril 19, 2020
Unsatisfied
PUBLICADO POR:
Deanna B.
abril 19, 2020
I was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Deanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy C.
abril 19, 2020
High Hopes But Little results
PUBLICADO POR:
Kathy C.
abril 19, 2020
My color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joanne W.
abril 19, 2020
Not Happy
PUBLICADO POR:
Joanne W.
abril 19, 2020
Colour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tripti S.
abril 19, 2020
Roots are still gray
PUBLICADO POR:
Tripti S.
abril 19, 2020
I had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lili S
abril 19, 2020
It was ok
PUBLICADO POR:
Lili S
abril 19, 2020
Not as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jacqueline C.
abril 19, 2020
Too red
PUBLICADO POR:
Jacqueline C.
abril 19, 2020
I was so excited to try this, but the color is nothing like I expected, which is part of the risk I anticipated. It's very pretty, but it's RED. I was not going for red at all. My hair is super soft, so that's a plus. The product was a little harsh for my sensitive skin/scalp and in my stand alone shower the fumes were burning my eyes a bit.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jacqueline C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
PIETRI F.
abril 19, 2020
allergie à votre coloration.
PUBLICADO POR:
PIETRI F.
abril 19, 2020
Je suis désolée d'interrompre cet abonnement. Je ne souhaite plus rien recevoir. J'ai eu une réaction importante sur le cuir chevelu. Dommage.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Nous sommes vraiment désolés d’apprendre que vous avez eu une réaction allergique. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé une pour vous assister davantage.
PUBLICADO POR:
Theresa H.
abril 19, 2020
Color
PUBLICADO POR:
Theresa H.
abril 19, 2020
I finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Theresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan K.
abril 19, 2020
I am not thrilled with this product. How can I cancel my account?
PUBLICADO POR:
Susan K.
abril 19, 2020
I need to cancel my account. Please let me know how to be removed from your contact list.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan K. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah O.
abril 19, 2020
Didn't Cover Grey
PUBLICADO POR:
Sarah O.
abril 19, 2020
The color itself was perfect. After one week the color isn't staying on the grey. So bad coverage. However, the overall color is still good.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah O. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application, however we are pleased to know that you are satisfied with the overall color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah O.
abril 19, 2020
Good thing we are in quarantine
PUBLICADO POR:
Sarah O.
abril 19, 2020
Not happy at all. My hair was a light auburn. This dye made it feel crunchy and turned it dark brown, black in some areas. Except the greys. Those are still there.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah O. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria M.
abril 19, 2020
grey after first wash
PUBLICADO POR:
Maria M.
abril 19, 2020
I have just washed my hair for the first time after the coloring and all the gray hair reappeared in the partition as if I hadn't color it .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
laiken B.
abril 19, 2020
color didn’t turn out
PUBLICADO POR:
laiken B.
abril 19, 2020
I got this with the thought of wanting to dye my hair dark blonde. I got the semi permanent dye because if i didn’t like it then it would wash out. Once i got my kit it was put together very nice and easy to understand what to do but my hair turned out very orange and not dark at all. I have emailed support and they have not answered me after a week.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
laiken B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather N.
abril 19, 2020
Wrong color sent
PUBLICADO POR:
Heather N.
abril 19, 2020
I asked for a change in my color and was sent the same exact color that I have been using. I am very unhappy with the color.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heather N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerri K.
abril 19, 2020
Copper Hair Again
PUBLICADO POR:
Kerri K.
abril 19, 2020
I made it very clear that my hair tends to regretfully turn copper and asked for a blue, or ash base. No success
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerri K. - Thank you for your feedback! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lindsay B.
abril 19, 2020
Absolutely terrible colour, and I don’t know how to fix it
PUBLICADO POR:
Lindsay B.
abril 19, 2020
Not even remotely close to what I had imagined or my natural colour. My ends are darker than my roots in a terrible cherry red. My roots are a lighter Cooper brown and lighter than my ends, but blotchy colour. The copper latched on to my front and the grey are now brown. But not a brown that is the same as my natural dark medium brown. There is nothing consistent, natural looking or close to an medium brown with some Cooper. The red given to touch up my ends is so unbelievably fake looking I haven’t had hair this bad since I started dying my hair in junior high. I’m not even sure how I’m going to fix this with all salons being closed because of COviD.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lindsay B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vi T.
abril 19, 2020
didnt work
PUBLICADO POR:
Vi T.
abril 19, 2020
literally my hair is the same color as when it first started ....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vi T. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
SPARKLE
abril 18, 2020
Absolutely awful
PUBLICADO POR:
SPARKLE
abril 18, 2020
This was terrible . Turned my hair an awful colour and I followed the instructions exactly !Totally wasted my money. Wouldn’t recommend to anyone. So disappointed. It sounded a brilliant program but clearly isn’t . If you are in two minds don’t do it !
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
SPARKLE - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alina W.
abril 18, 2020
Leider nicht die Farbe die ich wollte
PUBLICADO POR:
Alina W.
abril 18, 2020
Ich hatte mehrere Male E-Mail Kontakt, super nette & hilfsbereite Menschen, aber die Farbe die ich bestellt hatte gleicht leider so gar nicht der auf meinem Kopf.
Hab Mittelbraunes, ungefärbtes Haar & wollte ein dunkelblond.
Ist leider nur ein warmes, helleres braun geworden, also nicht annähernd blond.
Das ist natürlich für 25€ Schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Aline W. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Lillian B.
abril 18, 2020
This was supposed to lighten my hair and it made it darker!
PUBLICADO POR:
Lillian B.
abril 18, 2020
I followed all the instructions carefully and fully. This did not lighten my hair a couple of shades as promised. It made my hair noticeably darker. If 20vol developer isn’t strong enough for some people’s hair, that should be better acknowledged on the site!
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.
Respuesta de nuestros expertos
Lillian- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda C.
abril 18, 2020
Did not color grey !!!!!
PUBLICADO POR:
Linda C.
abril 18, 2020
Want my refund !!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary N.
abril 18, 2020
easy but wrong color
PUBLICADO POR:
Mary N.
abril 18, 2020
eSalon was easy to apply but way to dark.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy H.
abril 18, 2020
First time
PUBLICADO POR:
Tracy H.
abril 18, 2020
A little messy.....Doing two lots.
Easy to muddle bottles as they both say developer and not for example a or b / 1 or 2 step on them.
A lot of waste on shoulder length fine hair.
Thanks.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tracy H.- We’re so sorry to hear that you were not satisfied with the application of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Valerie N.
abril 18, 2020
Not Blonde at all
PUBLICADO POR:
Valerie N.
abril 18, 2020
This was a correction color after the first coloring came out brassy. This came out looking strawberry blonde. Just awful!!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Valerie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susanne J.
abril 18, 2020
To dark, no copper/gold
PUBLICADO POR:
Susanne J.
abril 18, 2020
Hair is shiny and feels good. I wanted to go more of a medium copper. This came out a little darker than my original color. So now just a medium/dark brown. Disappointed
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Susanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Clara M.
abril 18, 2020
Was not what I ordered
PUBLICADO POR:
Clara M.
abril 18, 2020
I modified my color for this past order bc there was no blue in my black/blue. I finished coloring my hair over an hour ago and it is pure black and did not even cover my grey on top. I want my money back
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Clara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Razan K.
abril 18, 2020
Not happy
PUBLICADO POR:
Razan K.
abril 18, 2020
I chose the color I wanted via the color chart- it looks nothing like that at all. Its darker, I even screenshot the color I wanted- it was closer to the color I had before. I am very unimpressed. I followed the instructions to a tee. My birthday is coming up and although it doesn't look like it got botched- it doesn't look like what I wanted or had picked out. I should have stuck to box coloring instead. Very unimpressed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Razan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella M.
abril 18, 2020
It does not cover grey hair as it should.
PUBLICADO POR:
Stella M.
abril 18, 2020
The product smell is strong and at the end it did not cover grey hair as expected.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Stella- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brittany S.
abril 18, 2020
Not exactly what I was hoping for
PUBLICADO POR:
Brittany S.
abril 18, 2020
I went through and entered my hair and color information as accurately as possible. My hair was golden and I wanted more of an ash color. When I received my Dark Blonde Ash color I didn't expect it to be spectacular, but I expected it to change. The result was just a more noticeable golden color. It was supposed to be a darker color compared to what my hair was. The least I expected was less gold and more ash or even just a darker blonde. Unfortunately I will have to recolor or use a color remover now.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Brittany- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
debbie D.
abril 18, 2020
Color/ skin tone
PUBLICADO POR:
debbie D.
abril 18, 2020
Everything was good except for the color. The hair color was too dark, and did not look good with my complexion. I did not have any problems other than that.I don't know if I can go lighter next time, or if I will need to have it applied by a professional next time.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Debbie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
María A.
abril 18, 2020
Most dark for my ends and more light for roots
PUBLICADO POR:
María A.
abril 18, 2020
Most dark for my ends and more light for roots
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Maria- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jazmin L.
abril 18, 2020
Not the desired color
PUBLICADO POR:
Jazmin L.
abril 18, 2020
I ordered a pearl mahogany color after I read a review recommending this product. While the instructions were easy to follow and the product was very gentle on my scalp (I usually have issues with dyes stinging and itching), my roots, which were quite prominent with my previous hair color, are the just as dark, while the dye is not nearly as red as advertised. The color is more of an ash brown. This would absolutely be a product that I recommend to others if the color has been correct.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jazmin- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheri M.
abril 18, 2020
Didn't cover gray
PUBLICADO POR:
Sheri M.
abril 18, 2020
I was very disappointed that my color did not cover my grays. I have a pixie cut and it made it even more noticeable. I will not be purchasing this product again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sheri M. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer G.
abril 17, 2020
Roots don’t match
PUBLICADO POR:
Jennifer G.
abril 17, 2020
The roots are way too light
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne F.
abril 17, 2020
Lieferzeit ist eine Katastrophe
PUBLICADO POR:
Yvonne F.
abril 17, 2020
Ich kann leider nichts bewerten da die Farbe nach 3 Wochen noch immer nicht angekommen ist aber eine Mahnung ist eingetroffen, obwohl ich den Kauf auf Rechnung tätigte, was aus meiner Sicht bedeutet, Zahlung nach Erhalt der Ware!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Yvonne F. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gabriela S.
abril 17, 2020
sehr unzufrieden
PUBLICADO POR:
Gabriela S.
abril 17, 2020
schlechte farbe
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gabriela S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern.
PUBLICADO POR:
Isabelle L.
abril 17, 2020
Racines
PUBLICADO POR:
Isabelle L.
abril 17, 2020
ne couvre pas assez les racines....
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Isabelle - Nous vous remercions de votre retour, et nous espérons que nous pourrons discuter bientôt afin d’améliorer votre expérience avec nous ! Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Jenny S.
abril 17, 2020
It was darker than I wanted but good coverage on the gray
PUBLICADO POR:
Jenny S.
abril 17, 2020
It was darker than I wanted but good gray coverage, it should come with a cape, the color gets everywhere and not easy to wash off. I would go lighter next time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jenny S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carlotta R.
abril 17, 2020
Unzufrieden
PUBLICADO POR:
Carlotta R.
abril 17, 2020
Ich wollte von meinen dunkelbraunen Haaren (virgin Hair) auf ein helleres Aschbraun kommen. Leider habe ich ein noch dunkleres Ergebnis mit der Farbe erzielt, als meine Haare schon sind. Zum Glück habe ich, wie empfohlen, nur eine Teststrähne gefärbt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Carlotta R. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jutta M.
abril 17, 2020
Hat mich leider nicht überzeugt
PUBLICADO POR:
Jutta M.
abril 17, 2020
Sehr schon verpackt mit personifiziertem Aufkleber auf der eigenen Farbflasche und einem hübschen Karton. Die Farbe war aber letztendlich nicht im entferntesten die auf dem Foto. Es war eher ein Feuerrot, das ich einen Tag ausgehalten habe und es dann überfärbt habe.
Ich glaube es gibt vieles, was digital funktioniert. Aber eine Haaranalyse und Expertenberatung ist wohl eher schwierig. Die Farbe selbst riecht sehr chemisch. In meinem Fall war sie auch nicht sonderlich gleichmäßig obwohl ich mich strikt an die Anleitung gehalten habe. Dennoch glaube ich, dass eSalon gut funktionieren kann, wenn man denn dann die richtige Farbe findet. Bei mir war es leider nicht so.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jutta M. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Darlene S.
abril 17, 2020
Takes too long to get product shipped
PUBLICADO POR:
Darlene S.
abril 17, 2020
Order apr 5 ... still have not received on Apr 17. Need better shipping procedure
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Darlene- We apologize for the delay in our reply to your review and truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosa W.
abril 17, 2020
Hair too dark for the dye
PUBLICADO POR:
Rosa W.
abril 17, 2020
I really wanted this to work. But unfortunately after following all the instructions I can't even see a tint of colour peeping through. Part of the problem as well was that the colour I chose was the lightest one that was available, as the colours lighter, which my hair probably needed, were unavailable to me. My hair is black and I had high hopes for esalon that it would work. Very sad not to be able to give a good review.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rosa W. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura D.
abril 17, 2020
awful
PUBLICADO POR:
Laura D.
abril 17, 2020
I have no way to contact esalon so i will do it via a review. This hair color which was meant to cover the grey on my roots did NOTHING. ZERO coverage of grey hairs. Dont waste your money.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Priscilla M.
abril 17, 2020
The color doesn't last long
PUBLICADO POR:
Priscilla M.
abril 17, 2020
The color at the top of my head started to fade after my second shampoo
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Priscilla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jolene J.
abril 17, 2020
They do not even look at the pictures you send...
PUBLICADO POR:
Jolene J.
abril 17, 2020
terrible color match and would never trust this company again! I will stick to my salon and style experts!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jolene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suzanne N.
abril 17, 2020
Doesn’t cover grey
PUBLICADO POR:
Suzanne N.
abril 17, 2020
I am very disappointed with the lack of grey coverage. Also the website says it is 100% guaranteed but there is no one to answer you they say high call volumes.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Suzanne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bradie B.
abril 17, 2020
Color Faded Quickly
PUBLICADO POR:
Bradie B.
abril 17, 2020
I was pleased with the application process and liked the color. However, the color faded really fast and I use a top of the line color safe shampoo. I would love this if the color would only last a while longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Bradie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole W.
abril 17, 2020
Abofalle
PUBLICADO POR:
Nicole W.
abril 17, 2020
Produkt wird sls Lokangebot günstig angeboten und danach hat man ein Abo das viel teurer ist abgeschlossen! Kündigung erst nach der 2. (teuren Lieferung möglich) erste Farbe 10 Euro und zweite Farbe mit Lieferung 25 Euro!!! Unterm Strich eine teure Angelegenheit und abzocke!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Joanne G.
abril 16, 2020
My mistake
PUBLICADO POR:
Joanne G.
abril 16, 2020
Please do not send me anymore hair color. I was under the impression your hair color was more natural ingredients and less chemicals. That is my mistake not yours. Everything else about eSalon was great but unfortunately I need a more natural ingredient hair color. Thank you for your time spent, Joanne G
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanne G. -We truly appreciate your feedback here at eSalon! We are so sorry to hear that our color did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tera M.
abril 16, 2020
No!!! Don’t do it
PUBLICADO POR:
Tera M.
abril 16, 2020
Turned my hair brassy orange. Never again.. now I’m screwed until the salons open up again
Not worth it, don’t do it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tera - We apologize for the delay in our response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Simone
abril 16, 2020
Farbe deckt nicht
PUBLICADO POR:
Simone
abril 16, 2020
Die Anwendung ist sehr einfach, auch mit meiner sehr empfindlichen Kopfhaut gab es keine Probleme.
Aber: leider hat die Farbe nicht gedeckt. Die ersten Tage sah das Ergebnis noch ganz ok aus, daber bereits nach einer Woche war der Ansatz wieder deutlich sichtbar, fast wie vor der Anwendng.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Simone - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten es besprochen haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Danielle B.
abril 16, 2020
Livraison
PUBLICADO POR:
Danielle B.
abril 16, 2020
Difficile de donner un avis alors que le produit n'est toujours pas livré !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danielle - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Françoise C.
abril 16, 2020
Je ne suis pas doué pour faire celà
PUBLICADO POR:
Françoise C.
abril 16, 2020
J'ai bien reçu la livraison mais ne l'ai pas appliqué, j'ai trouvé une autre solution car je ne me sentais pas capable de la poser. Je souhaite donc stopper l'abonnement, je l'ai fait à plusieurs reprises selon la méthode conseillée mais je ne sais pas si cela est pris en compte. Veuillez accusé réception de cette demande de résiliation d'abonnement. Je vous remercie. Cordialement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Merci d'avoir partage votre avis. Nous voulons que l'expérience soit la plus facile, et, si vous en avez besoin, vous pouvez toujours nous joindre, par téléphone ou email, et nous serons ravis de vous donner tout renseignement et conseil ! Veuillez vérifier vos emails, nous vous avons envoyé un email de confirmation, concernant votre compte.
PUBLICADO POR:
Jennifer D.
abril 16, 2020
Never received order
PUBLICADO POR:
Jennifer D.
abril 16, 2020
Where is my order???
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We apologize for the delay in response to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria H.
abril 16, 2020
Black color
PUBLICADO POR:
Victoria H.
abril 16, 2020
I like the color and everything that came with it but my hair was very dry and felt like hay straw after rinsing it out.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon G.
abril 16, 2020
GRAY HAIR
PUBLICADO POR:
Sharon G.
abril 16, 2020
Did not cover gray hair as well as I first thought it did. After several washes, the gray was back. Otherwise color was good and the condition my hair is in is good.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather B.
abril 16, 2020
Wrong color
PUBLICADO POR:
Heather B.
abril 16, 2020
My hair turned out a dark brown......I have red hair. Not happy with it at all.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Heather- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy C.
abril 16, 2020
Went a tad red/orange
PUBLICADO POR:
Nancy C.
abril 16, 2020
Love coverage without odor but this time my color is more red than golden brown.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nancy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Oneida O.
abril 16, 2020
Brassy
PUBLICADO POR:
Oneida O.
abril 16, 2020
Prefer ash blonde but when I dyed my hair the color was to brassy. My hair looked like a copper red color. I thought maybe it was just the first time but no it was every time. I wrote a request online for an adjustment but the color was not adjusted. Not happy.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Oneida O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
hazel H.
abril 16, 2020
nice shampoo
PUBLICADO POR:
hazel H.
abril 16, 2020
color was a little to light..does not cover grey very well please cancel my future orders
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hazel H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carole T.
abril 16, 2020
Easy to use
PUBLICADO POR:
Carole T.
abril 16, 2020
A little too dark, a little more blond added.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LISA H.
abril 16, 2020
Did Not Cover Gray
PUBLICADO POR:
LISA H.
abril 16, 2020
The color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aurore V.
abril 16, 2020
Couleur rate
PUBLICADO POR:
Aurore V.
abril 16, 2020
J'ai demandé blond fonce cendre 7.1 une horreur suis quasi rousse
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Carin S.
abril 16, 2020
Not great at all
PUBLICADO POR:
Carin S.
abril 16, 2020
Red color had a purple tint to it and way over complicated to use. I wouldn't use it again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Daniela D.
abril 16, 2020
Na ja
PUBLICADO POR:
Daniela D.
abril 16, 2020
Also, ich muss sagen die Deckkraft war einfach Klasse.
Es war nur nicht so geworden wie ich es wollte.
Die Farbe war genau so wie die Farbe auf meinem Bild.
Ich hatte aber ein leuchtende, mit Farbaktienten gewollte.
Mehr ins Orang-Rote rein.
Die Farbe war einfach langweilig.
Sie sollte in die Richtung gehen wie das Irische Rot-Orange.
Die Farbe hatte keinen Glanz, sie sah stumpf aus.
Leider.
Den von der Deckkraft war ich echt überzeugt.
Und für das Geld hab ich etwas anderes erwartet.
Was noch gut war, war das mein Haar echt gesund aussah und nicht trocken wurde.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Daniela D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nazife C.
abril 16, 2020
Habe leider Allergie bekommen
PUBLICADO POR:
Nazife C.
abril 16, 2020
Habe allergische Reaktion gehabt deshalb würde ich es nicht nochmals kaufen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nazife C. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jocelyne M.
abril 16, 2020
Pas satisfaite
PUBLICADO POR:
Jocelyne M.
abril 16, 2020
J’avais bien précisé que je ne voulais pas de ce fameux reflet roux dans le châtain ....eh bien c’est raté j’ai ce fameux reflet roux aux racines....
Je voulais bien un châtain froid sans roux, c’etait bien précisé vous n’avez pas tenu compte de ma demande .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jocelyne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification de la couleur. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Tina W.
abril 16, 2020
Roots turned out brassy
PUBLICADO POR:
Tina W.
abril 16, 2020
Although the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kacy E.
abril 16, 2020
Not the right shade and no gray coverage
PUBLICADO POR:
Kacy E.
abril 16, 2020
I spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Giovanna G.
abril 15, 2020
Still no good coverage.
PUBLICADO POR:
Giovanna G.
abril 15, 2020
Not good gray coverage at all.
It seems like if si ask for one thing I don’t get the other one.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Giovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Muriel B.
abril 15, 2020
Un peu déçu
PUBLICADO POR:
Muriel B.
abril 15, 2020
La couleur que je vous ai commandé un peu déçu car elle un peu au roux et c'est ce que je ne voulais pas merci je désire aussi annuler toutes les prochaines commandes merci
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Muriel - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes, et nous serons ravis de voir comment on peut modifier votre couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage.
PUBLICADO POR:
Anne C.
abril 15, 2020
Commandé le 21/03 le 15/04 toujours pas reçu
PUBLICADO POR:
Anne C.
abril 15, 2020
Très déçu 1 mois pour livrer même en situation compliquée c’est abusé !
Je ne recommande pas ce site
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anne - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous en avons envoyé un email de confirmation.
PUBLICADO POR:
Navpreet S.
abril 15, 2020
It can get better
PUBLICADO POR:
Navpreet S.
abril 15, 2020
I am not fully satisfied with the color of my hair, I think it can get better!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Navpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele B.
abril 15, 2020
Did not cover grays
PUBLICADO POR:
Michele B.
abril 15, 2020
I was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany H.
abril 15, 2020
It’s far from medium blonde!
PUBLICADO POR:
Brittany H.
abril 15, 2020
My hair is brown with a red/orange root tint! So unhappy right now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly M.
abril 15, 2020
Aaaaaaacccckkkk
PUBLICADO POR:
Kimberly M.
abril 15, 2020
So much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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