I specifically ordered from this company because they advertised the tone was superior to other box dye. I ordered cool blonde and it turned my hair orange ! I cannot get to the salon to have it fixed my hair looks terrible and I am stuck with it. This product did not perform as advertised. Do NOT Recommend
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee.
PUBLICADO POR:
Lana S.
mayo 3, 2020
Colors limited
PUBLICADO POR:
Lana S.
mayo 3, 2020
The kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs!
PUBLICADO POR:
Lisa L.
mayo 2, 2020
Too brassy/orange
PUBLICADO POR:
Lisa L.
mayo 2, 2020
My hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brigitte L.
mayo 2, 2020
Offre trompeuse
PUBLICADO POR:
Brigitte L.
mayo 2, 2020
Je ne désirais qu’une coloration. Il n’etail noté nulle part que je recevrais une coloration tous les’mois
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Brigitte - Merci de nous avoir contactés ! Si vous effectuez votre première commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Mais vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Dorretta H.
mayo 1, 2020
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!
PUBLICADO POR:
Dorretta H.
mayo 1, 2020
The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ezra V.
mayo 1, 2020
The color is just okay
PUBLICADO POR:
Ezra V.
mayo 1, 2020
It’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ezra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ewa K.
mayo 1, 2020
Not happy with results
PUBLICADO POR:
Ewa K.
mayo 1, 2020
I’m really sorry but it’s not covered my greys hair at all
I did everything like instructions said
My hair are more lighter but still grey.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel S.
mayo 1, 2020
Did not work at all
PUBLICADO POR:
Rachel S.
mayo 1, 2020
I’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie Z.
abril 30, 2020
Terrible service, do not recommend
PUBLICADO POR:
Debbie Z.
abril 30, 2020
I received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order.
New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Debbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily J.
abril 30, 2020
Turned my roots a brassy orange colour :(
PUBLICADO POR:
Emily J.
abril 30, 2020
The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly S.
abril 30, 2020
So disappointed!
PUBLICADO POR:
Kelly S.
abril 30, 2020
I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience.
PUBLICADO POR:
Inga K.
abril 30, 2020
Keine gute Grauabdeckung
PUBLICADO POR:
Inga K.
abril 30, 2020
Leider sind die Haare nach der Behandlung sehr trocken und spröde. Die Grauabdeckung ist gar nicht gelungen! Sehr schade!
Der Kundenservice ist allerdings sehr freundlich und kulant!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Inga K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Karen S.
abril 30, 2020
Disappointed
PUBLICADO POR:
Karen S.
abril 30, 2020
My first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karen S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey L.
abril 30, 2020
leaked on delivery
PUBLICADO POR:
Tracey L.
abril 30, 2020
Finally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable
I request a refund for this.
Disappointed
Tracey
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kari V.
abril 30, 2020
Nice color. Need better coverage.
PUBLICADO POR:
Kari V.
abril 30, 2020
The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right!
PUBLICADO POR:
Katrin T.
abril 30, 2020
Wir garantieren Deine absolute Traumfarbe? Bitte keine falschen Versprechen!
PUBLICADO POR:
Katrin T.
abril 30, 2020
Liebes eSalon-Team, Ihr hattet zweimal die Chance, meine Traumfarbe (aschblond) für mich herzustellen. Ich bin sehr enttäuscht, weil trotz angepasster Rezeptur meine Haare auch beim zweiten Mal wieder rot statt blond geworden sind. Da tut es auch eine beliebige Farbe aus der Drogerie zum günstigeren Preis. Schade, ich kann Euch nicht weiterempfehlen und kündige mit sofortiger Wirkung mein Abo.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katrin T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
My G
abril 30, 2020
color is black
PUBLICADO POR:
My G
abril 30, 2020
I have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
My G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Caroline G.
abril 30, 2020
Like my colour but.......
PUBLICADO POR:
Caroline G.
abril 30, 2020
Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Caroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Ana H.
abril 30, 2020
Cancellation
PUBLICADO POR:
Ana H.
abril 30, 2020
How do I cancel.
Can't find it anywhere
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ana H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience.
PUBLICADO POR:
Maria B.
abril 30, 2020
Caused me scalp irritation and flakes
PUBLICADO POR:
Maria B.
abril 30, 2020
This product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Maria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy P.
abril 30, 2020
Not what I hoped for.
PUBLICADO POR:
Tammy P.
abril 30, 2020
This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Tammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee W.
abril 30, 2020
Hair Damage
PUBLICADO POR:
Renee W.
abril 30, 2020
This product was not satisfactory to me. It really did some serious damage to my hair. I will not be using it again. I did not realize that i was on a plan...so they sent me another shipment. I am cancelling this shipment going forward. I have fine hair and found the product to be damaging.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Renee W. - Thank you for your feedback. We're sorry to hear that you were unhappy with our products. Since, you have already discussed it with one of our Color Experts, let us know if you need anything else.
PUBLICADO POR:
Catherine P.
abril 30, 2020
Color not what expected
PUBLICADO POR:
Catherine P.
abril 30, 2020
The color came out a light orange and not blonde. Maybe I should have left it in longer? Or could have used a toner to take the orange out. It horrible but not what I was hoping for.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catherine P. - We appreciate your feedback and apologize for all the inconveniences caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelby O.
abril 30, 2020
Not satisfied
PUBLICADO POR:
Shelby O.
abril 30, 2020
This color looks almost the same as the last color given with the red tint. Still not achieving the color I want.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Shelby O. - Thank you for your feedback. We are sorry to hear that we could not meet your expectations. Since you have already discussed your concern with our Color Team, let us know if you need anything else.
PUBLICADO POR:
Em K.
abril 30, 2020
Loved the root color, but the end color was too orange
PUBLICADO POR:
Em K.
abril 30, 2020
I did a strand test of both colors just to be sure, and found that the end color was simply too dramatic for my taste. I applied the root color to my whole head instead and it turned out wonderfully! Am I able to return the end color?
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Em K. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah H
abril 30, 2020
Overall, not bad, but...
PUBLICADO POR:
Sarah H
abril 30, 2020
The good: The color match was surprisingly good given it was based on a not-so-good photo (I stink at selfies) and my best guess at matching a color swatch. Definitely more like a salon color than a drugstore box in terms of the "depth" of the color. The condition of my hair and scalp after coloring were better than after a salon color (my scalp gets "tight" feeling and itchy after a salon color but that didn't happen with this product).
The not-so-good: Grey coverage was less than stellar (especially on the parts that are close to pure white), despite processing for the full 30 minutes and "emulsifying" in the shower as directed. It's possible that was the fault of the application (there was an awful lot of product left over, could be it wasn't mixed or applied correctly) or that something can be tweaked to make it cover the grey better. I also didn't find it terribly easy to apply by myself (got dizzy and nauseated working backwards in the mirror) and ended up asking my husband to finish it for me.
Bottom line: A better-than-expected stopgap until the salons are open again, which I'll use again if that doesn't happen before I need a retouch. Thanks for enabling me to go to the grocery store without a hat!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sarah H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather H.
abril 30, 2020
My hair is a yellow/orange color!
PUBLICADO POR:
Heather H.
abril 30, 2020
This is terrible! I don’t know what I’m going to do. My hair is literally yellow/orange.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather H. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations. Don't forget, your Color Happiness means the world to us. We are glad you could discuss it with our Color Team.
PUBLICADO POR:
Sasha J.
abril 30, 2020
Color wasn’t as dark as I wanted
PUBLICADO POR:
Sasha J.
abril 30, 2020
I absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :(
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristen A.
abril 30, 2020
Clown red hair
PUBLICADO POR:
Kristen A.
abril 30, 2020
I’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything.
PUBLICADO POR:
Susann P.
abril 29, 2020
Nicht des Geldes wert
PUBLICADO POR:
Susann P.
abril 29, 2020
Die Farbe ist nicht besser als die im Geschäft,viel zu teuer und auch werde Emails mit Stornierung einfach ignoriert. Vorsicht bei Bestellung, denn diese wird einfach weiterhin geliefert, auch wenn Sie kündigen!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susann P. - Vielen Dank für Ihre Nachricht! Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der sich berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Carmen B.
abril 29, 2020
Color did not turn out like I expected.
PUBLICADO POR:
Carmen B.
abril 29, 2020
The color is one tone on my roots and darker on my previously dyed hair. I’m
Not happy with the results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley B.
abril 29, 2020
Color was wrong
PUBLICADO POR:
Ashley B.
abril 29, 2020
Color was supposed to be black but it came out a golden brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
nadine B.
abril 29, 2020
Unzufrieden mit dem Endergebnis
PUBLICADO POR:
nadine B.
abril 29, 2020
Ich habe mir die Farbe ganz anders vorgestellt, ich bin überhaupt nicht zufrieden mit dem Ergebnis. Es ist viel zu rot und die Farbe von meinem Ansatz ist komplett anders als die Farbe in meinen Längen und das sieht einfach nicht schön aus.
Meine Farbe wurde geändert, da geschrieben wurde meine ausgewählte Farbe wäre zu dunkel. Ich habe mich darauf eingelassen und eine andere Farbe zugeschickt bekommen. Das hätte ich nicht machen sollen. Ich habe eine knallrote Farbe in meinen Längen und ich wollte eigentlich nur einen kupferton haben.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nadine B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Patricia H.
abril 29, 2020
No no and no
PUBLICADO POR:
Patricia H.
abril 29, 2020
Colour all wrong in so many ways condition left very bad
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane O.
abril 29, 2020
No use coloring
PUBLICADO POR:
Jane O.
abril 29, 2020
I did not use and I want to return.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - Thank you for your review and we have reached out via email to further assist you!
PUBLICADO POR:
Elsa L.
abril 29, 2020
Odeur
PUBLICADO POR:
Elsa L.
abril 29, 2020
Bonjour, j’ai apprécié tout le processus jusqu’à la la livraison, le packaging et les messages. Par contre l’odeur d’amoniaque est si forte qu’elle m’a rendue malade pendant toute une journée. Je ne recommanderai pas de produits chez vous, c’est dommage car tout le reste est impeccable.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elsa - Nous vous remercions d'avoir partagé votre expérience avec nous ; et veuillez nous excuser pour l’odeur de la coloration, causée par la solution d’ammoniaque diluée dans l'eau. Nous vous avons envoyé un email avec plus d'information.
PUBLICADO POR:
Antonietta P.
abril 29, 2020
Keine Farbe bekommen
PUBLICADO POR:
Antonietta P.
abril 29, 2020
Die Sendung ist noch nicht eingetroffen
Fast ein Monat vorbei
Deshalb 0 Sterne
e salon ist nie pünktlich
Immer einer massive Verspätung
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antonietta P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Danielle O.
abril 29, 2020
couleur pas la bonne
PUBLICADO POR:
Danielle O.
abril 29, 2020
Je voudrais que vous me remplaciez le blond fonce dans le rouge pour les racines par du châtain fonce car mes racines sont orangés ça ne couvre pas mes racines blanches je vous aie mis la photo du résultat pouvez vous me telephone merci 0479604194 ou 0649934297
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danielle - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Tina R.
abril 29, 2020
Too dark
PUBLICADO POR:
Tina R.
abril 29, 2020
Ordeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa
abril 29, 2020
Lieferzeit 4 Wochen
PUBLICADO POR:
Lisa
abril 29, 2020
Ich habe am 2.4. wegen Corona eine Farbe bestellt, um mir über die Krise zu helfen, bis der Friseur wieder aufsperrt. Nach einer Woche kam ein mail: Kurze Verzögerung der Lieferzeit. Nach 2 Wochen habe ich nachgefragt, und betont, dass ich es nicht mehr brauche, wenn es nicht bald geliefert wird. Mir wurde gesagt, es wurde bereits versandt! Nach 3 Wochen habe ich wieder nachgefragt, es hieß, dass mein Paket als ausgeliefert registriert ist. Ich habe das Paket am 29. April nachmittag -also 4 Wochen nach Bestellung erhalten!!!! Ich brauche es nicht mehr - der Friseur sperrt am 2. Mai wieder auf!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Barbara H.
abril 29, 2020
Nice gentle product. Still have grays...
PUBLICADO POR:
Barbara H.
abril 29, 2020
Beautifully packaged. Love the custization. Love the check ins from my stylist.
The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through.....
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Barbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie T.
abril 29, 2020
Already showing grey at hairline after 4 days and no washing
PUBLICADO POR:
Julie T.
abril 29, 2020
This was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura G.
abril 29, 2020
Mah
PUBLICADO POR:
Laura G.
abril 29, 2020
Definitely expensive for what you get.
I didn't see any difference from box colors honestly 😟
Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄
The instructions are alright, but too much packaging.
The color didn't come up very bright or "natural" looking as the ads were showing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jayme A.
abril 29, 2020
Covered but...
PUBLICADO POR:
Jayme A.
abril 29, 2020
Covered grays but did not get any of the purple at all...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Irene R.
abril 29, 2020
Colour didnt cover my roots
PUBLICADO POR:
Irene R.
abril 29, 2020
Disappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Irene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding.
PUBLICADO POR:
Briony M.
abril 29, 2020
Not the colour I wanted
PUBLICADO POR:
Briony M.
abril 29, 2020
This is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Briony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna B.
abril 29, 2020
not happy with this same as store bought
PUBLICADO POR:
Donna B.
abril 29, 2020
not happy with this at all same as store bought want to cancel and there is no way to do that
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dee R
abril 29, 2020
Not a “custom” color set
PUBLICADO POR:
Dee R
abril 29, 2020
I ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela T.
abril 29, 2020
turned my hair color to brown
PUBLICADO POR:
Angela T.
abril 29, 2020
yikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Angela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eileen E.
abril 29, 2020
Disappointed but eSalon is Listening
PUBLICADO POR:
Eileen E.
abril 29, 2020
When completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Eileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jena
abril 29, 2020
Copper Mahogany 4.5
PUBLICADO POR:
Jena
abril 29, 2020
Might as well use black, not even close to the picture. What a rip-off.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trish H.
abril 29, 2020
My color had a red tone instead of blond
PUBLICADO POR:
Trish H.
abril 29, 2020
Should i do something differently?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Trish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Stacie I.
abril 29, 2020
Not the color i wanted .
PUBLICADO POR:
Stacie I.
abril 29, 2020
I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately .
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Stacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracee W.
abril 29, 2020
Good product, just not quite what I was hoping for.
PUBLICADO POR:
Tracee W.
abril 29, 2020
I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nicolle C.
abril 29, 2020
The color choice was great
PUBLICADO POR:
Nicolle C.
abril 29, 2020
Great color. A little darker than I had, but I like it. I am a bit disappointed that my gray roots still show. The color was great.. Love the step by step instructions they were perfect!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nicolle - We're so happy to hear that you're enjoying the Custom Color kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Veronica M.
abril 29, 2020
Color wash out
PUBLICADO POR:
Veronica M.
abril 29, 2020
I colored my roots left the product on for 30 minutes didn't want it longer in my hair . As I was rinsing out the color it was a formula of mush I can't describe it I was washing out the color like 15 minutes in the shower finally . This is also the reason I stopped my purchase.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Veronica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyson S.
abril 28, 2020
Too dark. Very disappointed.
PUBLICADO POR:
Alyson S.
abril 28, 2020
I’m annoyed that I’ll have to do this again and worried I won’t be able to fix it.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alyson S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
elaine G.
abril 28, 2020
Poor product
PUBLICADO POR:
elaine G.
abril 28, 2020
Colour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product .
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheila T.
abril 28, 2020
Not working
PUBLICADO POR:
Sheila T.
abril 28, 2020
Really just not for me
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan Y.
abril 28, 2020
No hints of mohagany
PUBLICADO POR:
Megan Y.
abril 28, 2020
This was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne A.
abril 28, 2020
Color and body did not last
PUBLICADO POR:
Anne A.
abril 28, 2020
I liked the color for the first week. I was disappointed that it start to fade after one week. I was
also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know
that the shampoo was not the reason it did not last.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicola N.
abril 28, 2020
it turned out brighter than expected
PUBLICADO POR:
Nicola N.
abril 28, 2020
Not entirely happy with the colour after following instructions to the last letter. It has faded quite a bit and is now a bright ginger, my highlights are also coming through. I would like the colour to be a reddish brown and richer, which is how the picture looked on the screen. The condition is okay so far but I only coloured it 4 days ago.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicola N. - Thank you for your feedback. We are sorry to hear that we didn't meet your Color expectations and are glad that you could discuss it with our Team. Let us know if you need anything else, we would be happy to help.
PUBLICADO POR:
Aline T.
abril 28, 2020
Couleur ne couvre pas parfaitement les racines
PUBLICADO POR:
Aline T.
abril 28, 2020
La couleur obtenue est bien similaire à la couleur de fond de la chevelure, mais les racines ressortent encore en reflet blanc. Je l'ai pourtant appliquée avec soin au pinceau, raie par raie, et ai bien attendu les 30mn de pause pour émulsionner et rincer.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aline - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous, et nous serions heureux d’ajuster votre formulation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Brigitte S.
abril 28, 2020
Abo
PUBLICADO POR:
Brigitte S.
abril 28, 2020
Hallo, leider habe ich einen Juckreiz auf meine Kopfhaut bekommen, der Ansatz war hell und die Länge dunkel.
Möchte daher erstmal mein Abo kündigen!
Mfg
B. Schneider
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brigittte S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Antje G.
abril 28, 2020
Gefällt mir nicht
PUBLICADO POR:
Antje G.
abril 28, 2020
Die Farbe wurde zu rot., gefällt mir nicht
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antje G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Stacy H.
abril 28, 2020
color not what I expected
PUBLICADO POR:
Stacy H.
abril 28, 2020
My color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annett M.
abril 28, 2020
Abofalle!
PUBLICADO POR:
Annett M.
abril 28, 2020
Leider ist die Farbe so extrem scharf im Geruch, dass das Färben keine Freude war. Das Ergebnis ist auch nur so mittel. Am schlimmsten jedoch finde ich, dass die esalon mich in eine Abofalle gelockt hat. Das geht absolut gar nicht!!!!!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Annett M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anne M.
abril 28, 2020
Poor Grey Coverage
PUBLICADO POR:
Anne M.
abril 28, 2020
The colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
connie S.
abril 28, 2020
Custom color set
PUBLICADO POR:
connie S.
abril 28, 2020
It was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Connie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Karen H.
abril 28, 2020
Nothing like the color I chose
PUBLICADO POR:
Karen H.
abril 28, 2020
I carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful.
The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather E.
abril 28, 2020
Colour is short lived
PUBLICADO POR:
Heather E.
abril 28, 2020
I loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elsa M.
abril 28, 2020
had trouble covering grays
PUBLICADO POR:
Elsa M.
abril 28, 2020
My grays showed through a little
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amel A.
abril 28, 2020
Over charging
PUBLICADO POR:
Amel A.
abril 28, 2020
I cancelled the order as soon as I received notice of shipping because I did not like the colour.
Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindsey C.
abril 28, 2020
Beautiful color, terrible covering gray
PUBLICADO POR:
Lindsey C.
abril 28, 2020
I absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place).
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Twinkle A.
abril 28, 2020
fiery red instead of brown
PUBLICADO POR:
Twinkle A.
abril 28, 2020
I have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Twinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
eneida C.
abril 28, 2020
Not enough product.
PUBLICADO POR:
eneida C.
abril 28, 2020
Although the color came out nice I have a lot of splotchiness because it didn’t receive enough product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Enedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emelita R.
abril 28, 2020
No grays
PUBLICADO POR:
Emelita R.
abril 28, 2020
Aloha,
I was happy that the color covered my grays, but i think the color overall was too dark. I expected some kind of golden brown that would lift some color from my dark hair. The shampoo smells great lots of lather, sorry not happy with the conditoner. After blow drying, my hair felt dry, no shine. But overall my whites were gone and I love the package has everything.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ambrey D.
abril 28, 2020
Did not work
PUBLICADO POR:
Ambrey D.
abril 28, 2020
I dyed my hair before doing this from a black to a dark brown. I ordered the violet/brown. In the picture, it showed purple. When mixing the solution with the developer, it was purple. Somebody please explain how my hair turned to black! I followed the directions to the tea, and it made my hair darker with no color tint at all. #Terrible
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ambrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa T.
abril 27, 2020
Not customized, roots only
PUBLICADO POR:
Melissa T.
abril 27, 2020
I was sent a kit for roots only. I need color for all of my hair as it is usually medium brown and I color it copper/red. Most of the red has faded. I was sent a "custom" medium brown that is apparently not red at all. I'm not willing to try and ruin my hair. I was never able to get in touch with a stylist and finding a way to return/get your money back is confusing and time consuming. No thanks.
Update: I was sent a form email response telling me to do a strand test, even when my feedback was that I do not have enough color and do not want brown in my color (the color wheel in the instructions provided shows WAY more brown than I wanted). My request for a refund has been ignored. My questions about why I was sent a color with so much brown when I asked for red and why the kit is roots only are still unanswered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Isabelle M.
abril 27, 2020
Un peu déçue...
PUBLICADO POR:
Isabelle M.
abril 27, 2020
Bonjour, J'ai fait la couleur reçue,assez tard. Ceci dit, je pensais avoir la teinte que je désirais, mais celle ci est beaucoup trop marron, j'aurais préféré qu'elle soit un peu plus cuivré, voir légèrement rouge...je me contenterais de celle là pour le moment...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Isabelle - Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Peter S.
abril 27, 2020
Easy to apply but colour wasn't what I asked for....
PUBLICADO POR:
Peter S.
abril 27, 2020
The process of applying was a breeze and the kit contains everything you need to colour your hair. Sadly I asked for a cool/neutral shade of brown with no red or golden tones. The result is extremely red/golden so it's not what I asked for. My hair feels pretty healthy and the colour is vibrant but it's much warmer than I asked for. Great service but not really thrilled with the end result.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Peter S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan M.
abril 27, 2020
Did not Cover Gray roots at all!
PUBLICADO POR:
Susan M.
abril 27, 2020
I was excited to try this custom hair color at home since not being able to get to my hairdresser. Product arrived with easy to follow directions, but the gray coverage was terrible, did not cover at all. I specified in my profile that I had hard to cover grays, Very dissappointed with this product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela P.
abril 27, 2020
Wrong Color
PUBLICADO POR:
Pamela P.
abril 27, 2020
I ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client.
The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
véronique R.
abril 27, 2020
Pas contente
PUBLICADO POR:
véronique R.
abril 27, 2020
Pas contente, je commande une couleur, je laisse des informations et je reçois pour la deuxième fois un kit pour racines.
Je pensais mettre trompée la première fois mais il semble que non.
Soyez plus précis car 2 achats pour rien...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Véronique - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous espérons que nous pourrons discuter bientôt avec vous afin de l’améliorer. Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Maria M.
abril 27, 2020
Made my hair way darker!!
PUBLICADO POR:
Maria M.
abril 27, 2020
I had been a beautiful redhead for 20 years. This color turned my roots/hair way darker. My original photos showed how ginger/Irish/copper red I was, now it's a full dark Auburn/ almost brown color. To say I'm disappointed is an understatement.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Elizabeth G.
abril 27, 2020
Orange!
PUBLICADO POR:
Elizabeth G.
abril 27, 2020
Turned my blonde hair orange! I asked for purple undertones, so I'm not sure what happened. Planning on cancelling.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martha K.
abril 27, 2020
Did not cover gray
PUBLICADO POR:
Martha K.
abril 27, 2020
I used the eSalon hair color on my gray roots following all instructions and the suggested time needed to cover and match hair color. The temples did not color and a few areas on front top of head did not take the color. Not sure what happened since my gray roots were totally saturated with dye and I let it sit for the whole time. I gave it a 3 star rating bc the color IS nice -just disappointed w the poor coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We apologize for the delay in response to your review. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin S.
abril 27, 2020
3 x not a charm
PUBLICADO POR:
Robin S.
abril 27, 2020
I wrote to e salon to not send my color. They said I would get an email when shipped which I didn't. They said it would be delayed I get that. So I told them to cancel order because last 2 orders to brown and this one lighter but still brown I did not want gold. When I called to cancel they said it was shipped.I said I did not get an email. They said to send back but I have to pay shipping. I do better on my own although I had to bleach the to get last color out.It is 7 hours later still have not been notified it shipped . If it was shipped this morning it would of been scanned. I was asked to understand why it was late. But I guess customers do not get the exceptions the business is asking of me.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Robin S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Martine L.
abril 27, 2020
Color set
PUBLICADO POR:
Martine L.
abril 27, 2020
Explications claires, un coup à prendre pour l arrière ! Vu la vidéo plus tard...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Merci d'avoir partagé votre expérience avec nous. Nous voulons que l'expérience soit la plus facile pour tous nos clientes et, pour cette raison, nos équipes sont disponibles en tout moment pour vous aider. Si vous en avez besoin, vous pouvez toujours nous joindre, par téléphone ou email, et nous serons ravis de vous donner tout renseignement et conseil !
PUBLICADO POR:
Deborah K.
abril 27, 2020
Much Lighter than expected
PUBLICADO POR:
Deborah K.
abril 27, 2020
I requested darkest brown (my hair is nearly black) and the roots are orange-tinged. Not at all what was requested in spite of following instructions to a T. Also, the color really stained our shower walls, an experience I have NEVER had with other commercial coloring kits.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy B.
abril 27, 2020
Did not cover gray even with doubling the time
PUBLICADO POR:
Amy B.
abril 27, 2020
I liked the color much better. It did NOT cover the gray. After checking it throughout the process I added an additional 40 minutes Which means it took over an hour to process . This does not seem normal. The hairdresser does not take near this time. I have ordered again and am hoping you can change the formula.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina H.
abril 27, 2020
Dries Hair
PUBLICADO POR:
Christina H.
abril 27, 2020
Terrible, my hair is long and luxuriously naturally soft. But after hair coloring is dry and knotting up terribly. And if that's not bad enough the hair dye was supposed to be medium brown not completely dark almost black!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lesley D.
abril 27, 2020
Color lighter than expected
PUBLICADO POR:
Lesley D.
abril 27, 2020
The color that I wanted for my roots was too light. A little disappointed as I love this product normally.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lesley - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rosaritta M.
abril 27, 2020
Custom Color
PUBLICADO POR:
Rosaritta M.
abril 27, 2020
Did not receive the True Results I Expected. Will Need To Adjust My Color At This Time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosaritta - We apologize for delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy H.
abril 27, 2020
Gray coverage
PUBLICADO POR:
Amy H.
abril 27, 2020
Wishing for better gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We apologize for the delay in response to your review. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Patricia B
abril 27, 2020
Did not cover my gray
PUBLICADO POR:
Patricia B
abril 27, 2020
The color was a very good match. However, in 2 days all of my gray roots showed through
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patricia - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie S.
abril 27, 2020
Wrong color was made.
PUBLICADO POR:
Stephanie S.
abril 27, 2020
I had high hopes from reading the reviews for this site. I selected my color and another color in the same color wheel but slightly less bright to have a color made in between the two. I’m naturally blonde, virgin hair and wanted strawberry blonde. My shipment came in....stoked about it. I painted the color in as per the instructions making small sections (not my first color rodeo by any means), full coverage. The color was starting to turn a red wine/merlot color on my hair. I had already started so there wasn’t any back tracking from there, I had to finish. Final color was a light brown with a slight old penny copper tint in the light. Nothing even close to what I ordered! Not even in the same color wheel! I called the next morning and stated my dilemma to a colorist and she asked for me to upload pictures of the color so that they may fix the color, or that I could buy clarifying shampoo and gradually wash the color out. I was disappointed with this response. However, I uploaded pictures on 04/21, same day I spoke to colorist, and have yet to hear anything in response on how to fix my color.
Save yourself the money and go to a professional where you can verbally speak your concerns and have an immediate response. Extremely disappointed with this product and service. I had a private appointment and fixed my hair to a natural red/ginger color. I’m completely happy with those results, but now I have to have my hair gradually bleached to achieve the strawberry blonde I paid for on eSalon. I never should have purchased this product, nor have I even received an email asking if I would like a refund.
A week is too long to wait for a response for women who love their hair and have yet to receive any correspondence.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stacey B.
abril 27, 2020
Gray roots
PUBLICADO POR:
Stacey B.
abril 27, 2020
The color was a nice Shaw but even following the instructions & starting at roots, leaving it on for 40 minutes- there’s a light streak down my part
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacey - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna W.
abril 27, 2020
as they can take on a muddy/greenish cast due to how light they are. You would n
PUBLICADO POR:
Donna W.
abril 27, 2020
I'm not paying just to have my roots done! That's all I was sent and was told to go back to the salon for my highlights and low lights... I will, and I'll have my roots done there too! Thanks for a complete waste of my time and money! I won't even try your product now, your advertising is sketchy as to what the product can do and your customer service is the worst! Cancel my subscription! NOW!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Donna W. - Thank you for your feedback. We are sorry we could not provide the desired hair color for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kayle M.
abril 27, 2020
Not what I expected
PUBLICADO POR:
Kayle M.
abril 27, 2020
Was expecting a light brown with a red tint. Just looks ugly red and did not lighten the brown at all. Hair is extremely dry and crunchy too
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kayle M. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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