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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
kimberly M.
mayo 9, 2020
Scalp burns
PUBLICADO POR:
kimberly M.
mayo 9, 2020
I've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
myriam F.
mayo 8, 2020
color too dark
PUBLICADO POR:
myriam F.
mayo 8, 2020
Still the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Myriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth E.
mayo 8, 2020
Account cancelled
PUBLICADO POR:
Elizabeth E.
mayo 8, 2020
Iv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Rameesha T.
mayo 8, 2020
Bad quality color in nice package
PUBLICADO POR:
Rameesha T.
mayo 8, 2020
I will not buy it again , its bad quality color with strong ammonia, literally burned my skin , gave me itching and made my hair feel so rough after use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rameesha- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Caitlin P.
mayo 8, 2020
Just okay
PUBLICADO POR:
Caitlin P.
mayo 8, 2020
I had high hopes for a hair color that is far more expensive than my normal color. It left my hair feeling very dry and brittle despite my following the directions EXACTLY. My roots are quite red looking and the rest of the color is the soft black as promised.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Caitlin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria C.
mayo 8, 2020
Hair color
PUBLICADO POR:
Maria C.
mayo 8, 2020
I am not too happy with this. Its not staying in my hair for the usual 2 weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Amy D.
mayo 8, 2020
Did not cover greys
PUBLICADO POR:
Amy D.
mayo 8, 2020
I contacted them to ask for advise and have not had a response, very very disappointed ☹️
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience.
PUBLICADO POR:
Jeanne M.
mayo 8, 2020
Didn’t cover my grays
PUBLICADO POR:
Jeanne M.
mayo 8, 2020
I’m disappointed in the outcome. I had enough color but it did not cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth K.
mayo 8, 2020
My hair is RED
PUBLICADO POR:
Elizabeth K.
mayo 8, 2020
Even after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Corinne F.
mayo 8, 2020
Couleur non conforme
PUBLICADO POR:
Corinne F.
mayo 8, 2020
Bonjour je suis tres mecontente de ma couleur j'ai demandé un marron chocolat couleur cookie je demande le remboursement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Corinne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Melissa J.
mayo 8, 2020
Not the right color
PUBLICADO POR:
Melissa J.
mayo 8, 2020
Was expecting more copper
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tara M.
mayo 8, 2020
Doesn't cover gray hair
PUBLICADO POR:
Tara M.
mayo 8, 2020
I wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jane T.
mayo 8, 2020
Completely the wrong colour
PUBLICADO POR:
Jane T.
mayo 8, 2020
My ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
Great color, horrible product
PUBLICADO POR:
Bonnie V.
mayo 8, 2020
I gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Deborah R.
mayo 8, 2020
Hair color
PUBLICADO POR:
Deborah R.
mayo 8, 2020
The color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
April P.
mayo 8, 2020
Horrible
PUBLICADO POR:
April P.
mayo 8, 2020
Terrible. One color for my roots and another for my ends. My hair looks horrible. Never again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet S.
mayo 8, 2020
I need a refund ASAP
PUBLICADO POR:
Janet S.
mayo 8, 2020
This color should not have been sent to me. Please refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda S.
mayo 8, 2020
Did not cover grey well
PUBLICADO POR:
Rhonda S.
mayo 8, 2020
The color was rich with the hair it did color
It did not cover my grey like it should have
I’m going to try it again because I did reach out to them to let know and if we could change something
I do love the color and the look it’s so so pretty
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rhonda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nicole G.
mayo 8, 2020
Colour was much too light and orangey
PUBLICADO POR:
Nicole G.
mayo 8, 2020
I had tried eSalon years ago and found the colour did not cover my grey and was too light. Tried it again last week and found I had similar results. My grey did not cover well and the colour is much too light and has an organgey shade, rather than the dark brown I was expecting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nancy C.
mayo 8, 2020
Dark brown was black
PUBLICADO POR:
Nancy C.
mayo 8, 2020
Dark brown color I had used several years ago was black. Also, my scalp burned with application, and trying to self apply with the squeeze tube was so difficult that it was hilarious. Which I could buy the brush and bowl, but they’re out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amy R.
mayo 8, 2020
I am not happy with the directions for this color set.
PUBLICADO POR:
Amy R.
mayo 8, 2020
I asked for the colorist to change my haircolor by lightening it two shades lighter. I received no communication regarding this change until I was informed by order was being shipped. Then upon receiving the color, the directions told me to dye my new growth and keep dying it over time until it is all the desired color. This is unacceptable to me. I have shoulder length hair, and I don't want to wait two years for my hair to be a new color. I don't appreciate the lack of communication and the methodology recommended. I thought eSalon was better than this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy-We’re so sorry to hear that you were disappointed by your personalized instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lourdes S.
mayo 8, 2020
Lourdes
PUBLICADO POR:
Lourdes S.
mayo 8, 2020
Hi,
The color is fine, but I wanted clearer👍
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lourdes- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
joleen S.
mayo 8, 2020
Hair color
PUBLICADO POR:
joleen S.
mayo 8, 2020
I sent esalon a message about changing my hair color. I received my color the same as the first one. The product is still in my closet unopened
Joleen Scherer
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joleen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nitaya C.
mayo 8, 2020
There was waxy residue left on my hair.
PUBLICADO POR:
Nitaya C.
mayo 8, 2020
Very thick waxy built up in my hair. I am not sure if was a defective formula or what. Or maybe this dye doesn’t work with my hair. I wanted to know what to do about the waxy buildup. Should use an exfoliating shampoo or baking soda. I had to wash my hair 5 times after the color and another 3 times the next day. It’s still greasy and waxy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nitaya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen S.
mayo 8, 2020
I’m not a blonde
PUBLICADO POR:
Kristen S.
mayo 8, 2020
The color consultant talked me into going lighter, but it’s too blond and did not cover my roots very well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Dagmar S. T.
mayo 8, 2020
Plakafarbe
PUBLICADO POR:
Dagmar S. T.
mayo 8, 2020
Sehr matte, tiefe Farbe ohne Spiel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dagmar S. T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Cristina M.
mayo 7, 2020
Not impressed
PUBLICADO POR:
Cristina M.
mayo 7, 2020
Though my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Niki H.
mayo 7, 2020
Different colors
PUBLICADO POR:
Niki H.
mayo 7, 2020
The color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Niki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin B.
mayo 7, 2020
Zu schwierig
PUBLICADO POR:
Kerstin B.
mayo 7, 2020
Leider ist die Anwendung für mich allein zu schwierig.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin B. - Es tut uns leid zu hören, dass wir mit der Anwendung des Produktes Ihren Erwartungen nicht entsprechen konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kelly M.
mayo 7, 2020
Does not cover gray.
PUBLICADO POR:
Kelly M.
mayo 7, 2020
Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rona S.
mayo 7, 2020
Not happy
PUBLICADO POR:
Rona S.
mayo 7, 2020
It made my hair darker they I wanted. Can I cancel my subscription ?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rona- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Garrett M.
mayo 7, 2020
Burnt my scalp
PUBLICADO POR:
Garrett M.
mayo 7, 2020
The dye was so intense it burnt my scalp, followed all directions and after all was said and done didn’t change the color of my hair much at all
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Garrett- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
APRIL V.
mayo 7, 2020
Egh
PUBLICADO POR:
APRIL V.
mayo 7, 2020
I tried eSalon several years ago and didn't love it. Tried it again recently after seeing many people i know give great reviews. I was wrong and should have trusted my gut. Still smells very highly of ammonia. I couldn't breathe when I was rinsing it out. It was THAT bad. It was very drippy. I'm pretty good at not making a mess but it's nearly impossible with this stuff. Then the color. It was disappointing and not remotely close to what I wanted. What I wanted was a rich red. What I got what a pooh brown. I won't be getting this again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
April- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tracy C.
mayo 7, 2020
OMG 😱
PUBLICADO POR:
Tracy C.
mayo 7, 2020
I wanted Milk Chocolate and got Black as Elvira! It’s awful and I’m stuck with it until a salon opens so I can have it fixed! I’m sad I did this to myself! I never learn😞
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tracy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gretchen S.
mayo 7, 2020
Not great coverage for me
PUBLICADO POR:
Gretchen S.
mayo 7, 2020
The color was pretty but the coverage was just not good for me. Plus there were no brushes included or cap. It just wasn’t for me I guess
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gretchen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda C.
mayo 7, 2020
Bottles are busted
PUBLICADO POR:
Amanda C.
mayo 7, 2020
I can not tell you how much I like or dislike my new color since the box I received has 2 busted bottles of color in it... I wish I could post a photo of the mess I am looking at!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
mayo 7, 2020
color
PUBLICADO POR:
Amy M.
mayo 7, 2020
My hair changed to a black but there was not blue tint what so ever.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Aaliyah C.
mayo 7, 2020
Not the colour picked
PUBLICADO POR:
Aaliyah C.
mayo 7, 2020
When I first signed up
To use this I had to pick which colour I would of liked my hair to go and I put purple . Now they have it as dark brown which my hair already is ? So why would I want to colour it my natural colour😂
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. We appreciate you reaching out!
PUBLICADO POR:
Elena B.
mayo 7, 2020
Weggeschmiessenes Geld
PUBLICADO POR:
Elena B.
mayo 7, 2020
Es wurde ganz andere Farbe für mich erstellt, als ich mir gewünscht habe. Auch allgemein ist die Farbe einfach Schrott. Dank Abbo hab auch mehrere Packungen bekommen, was auch ganze Menge Geld gekostet hat. Zwei mal ausprobiert, voll daneben, auch schlecht deckend! Letzte Packungen sind einfach in Mülleimer gelandet. Nie wieder!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elena B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Pamela B.
mayo 7, 2020
Custom Color Set
PUBLICADO POR:
Pamela B.
mayo 7, 2020
My hair turned more of a shade of red then it did blond. I don’t know if that is because I have previously dyed hair or my water or what it could be.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
student
mayo 7, 2020
Not adequate
PUBLICADO POR:
student
mayo 7, 2020
The color did not stay on, the hair roots were yellow-ish after washing, I will try one more time. And, price I have to pay second time is 50% but I cannot go shopping now!!!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mariangelica- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Elizabeth F.
mayo 7, 2020
DID NOT USE
PUBLICADO POR:
Elizabeth F.
mayo 7, 2020
SHADY COMPANY - DO NOT BUY
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
mayo 7, 2020
Happy But
PUBLICADO POR:
Linda S.
mayo 7, 2020
Happy but wish it would have been a tad lighter. But its OK.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica J.
mayo 6, 2020
No gray coverage. Very disappointed!
PUBLICADO POR:
Jessica J.
mayo 6, 2020
I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :(
My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claire S.
mayo 6, 2020
Turned my roots orange
PUBLICADO POR:
Claire S.
mayo 6, 2020
I reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheila B.
mayo 6, 2020
Just ok...
PUBLICADO POR:
Sheila B.
mayo 6, 2020
I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mickey
mayo 6, 2020
No Thank You !!
PUBLICADO POR:
Mickey
mayo 6, 2020
I found it to be the same as everything else I've used/tried. There was no 'Wow' factor - at all. I REALLY DID NOT LIKE THE SHOWER PART. I'm STILL trying to get that color out of my shower!!! Please cancel my account. Thank you very much. Stay Safe.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mickey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Gale R.
mayo 6, 2020
Did NOT cover all my gray!
PUBLICADO POR:
Gale R.
mayo 6, 2020
Applied as directed, in fact left the color on an extra 10 minutes and then proceeded as directed. Some gray did not colored at all, some gray was very light brown instead of dark brown. I sent a message to my colorist 3 days ago with no response. I watched the cover gray video also. NO RESPONSE. I am thinking about discontinuing if I can not get a response/resolution to my problem.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gale- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly R.
mayo 6, 2020
Color did not last but more than 2 weeks
PUBLICADO POR:
Kelly R.
mayo 6, 2020
It was easy to apply and my hair seemed well conditioned after applying, and a great color match-however after less than 2 weeks, the gray was showing again so was disappointed that it was washing out very quickly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Donna M.
mayo 6, 2020
Color didn't last
PUBLICADO POR:
Donna M.
mayo 6, 2020
The color was not a bad match, but it faded after 10 days. Grey was only minimally covered. I had it applied by a licensed cosmetologist, so it wasn't my own efforts to color my hair. I was disappointed and cancelled my subscription. I never heard from a sales person about my dissatisfaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
marylene V.
mayo 6, 2020
Couleur un peu terne
PUBLICADO POR:
marylene V.
mayo 6, 2020
Couleur un peu terne. Manque de luminosité et de peps.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marylene - Merci d’avoir partagé votre expérience. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour vous assister davantage
PUBLICADO POR:
Mmmmmmm M.
mayo 6, 2020
Cde
PUBLICADO POR:
Mmmmmmm M.
mayo 6, 2020
Pas du tout satisfaite de ce site
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mmmmmm - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite ! Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente ; nous vous avons envoyé un email afin d’améliorer votre expérience avec nous !
PUBLICADO POR:
Debra A.
mayo 6, 2020
Disappointed
PUBLICADO POR:
Debra A.
mayo 6, 2020
Did not color grey. Red was weird and the color seemed fake.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol C.
mayo 6, 2020
Burns scalp and leaves hair like straw...
PUBLICADO POR:
Carol C.
mayo 6, 2020
I believe my hair color was the correct shade, however the extremely strong chemical odor and the excessive burning sensation while coloring gives pause for thought. If this makes my scalp burn, what is it doing to my hair? Madison Reed, I will be coming back, and I apologize for leaving based on the Allure Magazine recommendation!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Debbie C.
mayo 6, 2020
Custom ends refresher
PUBLICADO POR:
Debbie C.
mayo 6, 2020
This was a different color from my roots only color, which I didn’t realize, and I hated it. Made my hair very orange looking. Thank god we’re not going out in public right now . I will go to the store and by another to cover it up. I’m concerned it will damage my hair:-(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia R.
mayo 6, 2020
Ok for starting
PUBLICADO POR:
Cynthia R.
mayo 6, 2020
I know I wanted lighter but I think I actually made a mistake on this. I did ask for my next color to be a little darker and a little more red. Fingers crossed it's what I want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyssa M.
mayo 6, 2020
Wrong color!
PUBLICADO POR:
Alyssa M.
mayo 6, 2020
Product was not the color I chose! I have tried contacting customer service with no response. My hair got darker than my natural color when I chose a lighter color. Not happy!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alyssa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JAIME U.
mayo 6, 2020
Didn't Honor the Guarantee
PUBLICADO POR:
JAIME U.
mayo 6, 2020
Emailed that I wasn't crazy about the color. It wasn't what I wanted. I asked for them to send the correct color and was just told they would adjust for my next order. What happened to the guarantee??? The color applied came out spotty and uneven. So far I am not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re truly sorry about your recent experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Ingrid A.
mayo 5, 2020
I see potential
PUBLICADO POR:
Ingrid A.
mayo 5, 2020
Unfortunately I was not satisfied with the color, although I like to give it another try to be able to find the right shade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ingrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Dominique V.
mayo 5, 2020
Changement
PUBLICADO POR:
Dominique V.
mayo 5, 2020
Bonjour , je voudrais un châtain foncé et PAS
Châtain TRÈS Foncé avec une petite nuance de lumière en plus . Merci à vous . Le no 0800 94 50 55 n’est pas attribué ?! Je n’arrive pas à vous joindre . D. Van Daele
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur. Nous espérons que vous aimerez votre nouvelle coloration. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Katherine B.
mayo 5, 2020
Discontinue
PUBLICADO POR:
Katherine B.
mayo 5, 2020
I don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rena B.
mayo 5, 2020
Didn’t last a week ;(
PUBLICADO POR:
Rena B.
mayo 5, 2020
I was excited to try my new custom made esalon hair color. I thought it done well but after just a few days my gray roots started showing, I usually can go 4 to 5 weeks before having to recolor it. $22 wasted.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rena- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juan M.
mayo 5, 2020
Feel like it could have been lighter
PUBLICADO POR:
Juan M.
mayo 5, 2020
I love the coverage I just wish they paid attention to what we are asking for I asked for it to be at least 2 shades lighter and it came back the same 🤦🏻♀️🤷🏻♀️
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Donna S.
mayo 5, 2020
Color was way off
PUBLICADO POR:
Donna S.
mayo 5, 2020
Didn't care for the color as it was red and my hair is dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna-We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Bernice R.
mayo 5, 2020
Color
PUBLICADO POR:
Bernice R.
mayo 5, 2020
At first it was good after 3 washes most of it is gone!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernice- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Catrin T.
mayo 5, 2020
Ewig lange Lieferzeiten, ganz mieser Service!
PUBLICADO POR:
Catrin T.
mayo 5, 2020
Ich habe am 29.03.2020 ein Color Set bestellt und per PayPal sofort bezahlt, dann hörte ich lange nichts von eSalon. Auf mehrfache Nachfrage, habe ich die Antwort erhalten, dass die Bestellung in Bearbeitung ist und sich die Lieferung aufgrund der Nachfrage verzögert. Am 09.04. (also 10 Tage nach Bestellung und mit Ankündigung per Mail am 05.04.) habe ich mir eine Tönung in der Drogerie gekauft und die Bestellung bei eSalon fristgerecht widerrufen. Der Widerruf wurde nicht bearbeitet, meine Mails wurden nicht beantwortet, es wurde seitens eSalon lediglich das Abo ausgesetzt. Mein Geld habe ich nicht mehr zurückerhalten. Dieses Geschäftsgebaren ist unserös, ich werde dort nicht mehr bestellen und kann nur allen davon abraten dies zu tun.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Catrin T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Rebecca D.
mayo 5, 2020
Does not cover the greys
PUBLICADO POR:
Rebecca D.
mayo 5, 2020
Unfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots.
Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions.
Stay healthy and safe!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Don M.
mayo 5, 2020
Color faded
PUBLICADO POR:
Don M.
mayo 5, 2020
The directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Don- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah S.
mayo 5, 2020
Color washed out in one day.
PUBLICADO POR:
Sarah S.
mayo 5, 2020
Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie M.
mayo 5, 2020
Light Blonde Dye was Red
PUBLICADO POR:
Jamie M.
mayo 5, 2020
My custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Callie P.
mayo 5, 2020
Easier application process but doesn't cover
PUBLICADO POR:
Callie P.
mayo 5, 2020
I did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Callie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angelia N
mayo 5, 2020
My color is much darker this time than the first time :(
PUBLICADO POR:
Angelia N
mayo 5, 2020
This time my color was much darker. My first order was my exact hair color. Lil disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie B.
mayo 5, 2020
I'm not happy.
PUBLICADO POR:
Jamie B.
mayo 5, 2020
I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Makehla L.
mayo 4, 2020
Excellent product, color too red
PUBLICADO POR:
Makehla L.
mayo 4, 2020
I liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really
Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Makehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
Great Overall Coverage- not grey coverage
PUBLICADO POR:
Dannielle B.
mayo 4, 2020
Great blend for overall coverage although the gold tones do not show. Horrible grey coverage. I can see grey after first wash and I have tried this color twice.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dannielle-We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Angela B.
mayo 4, 2020
No grey Root coverage
PUBLICADO POR:
Angela B.
mayo 4, 2020
This hair dye did not cover my grey roots .
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna S.
mayo 4, 2020
Didnt give me color I thought
PUBLICADO POR:
Donna S.
mayo 4, 2020
I thought my color on my roots would be blonde but they were dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Anna-Katharina K.
mayo 4, 2020
Farbe top, Haltbarkeit flop
PUBLICADO POR:
Anna-Katharina K.
mayo 4, 2020
Die Farbe selbst ist superschön und genau was ich wollte. Das Auftragen war in Ordnung, auch wenn die Haarfarbe sehr stark gerochen und mir ziemlich in den Augen und Atemwegen gebrannt hat. Das Ergebnis war dann auch wirklich toll, toller Glanz, Haare haben sich gut angefühlt auch wenn sie seitdem statisch aufgeladen sind. Das große Aber ist allerdings: ich habe mir vor 8 Tagen die Haare gefärbt und ein Großteil der Farbe ist schon wieder draußen. Vielleicht liegt es an meiner Haarstruktur, aber das sollte nicht sein.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anne-Katharina K. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten.
PUBLICADO POR:
mary R.
mayo 4, 2020
Colour spot on
PUBLICADO POR:
mary R.
mayo 4, 2020
Not covering grey so asked for a change and will try once more. Very much hope it works out.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth N.
mayo 4, 2020
Did not match my color
PUBLICADO POR:
Elizabeth N.
mayo 4, 2020
Not a good color match, it was too light and too bronze
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Elizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Rachel C.
mayo 4, 2020
Worst hair experience since I was 12
PUBLICADO POR:
Rachel C.
mayo 4, 2020
This dye turned into gummy glue on my scalp. It took me an hour to get some of it out. It was a two hour process total I finally used shower gel which was only thing that would break it up a little. I had to comb it out of every piece of hair. It was especially awful at back of hair and over ears. It was an awful experience and I have died and not enjoyed dying my hair at home for over 30 years. Some haven’t colored the greys that well but none amounted to torture
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Deborah H.
mayo 4, 2020
What happened
PUBLICADO POR:
Deborah H.
mayo 4, 2020
Only wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Leslie K.
mayo 4, 2020
I really wanted this to work!
PUBLICADO POR:
Leslie K.
mayo 4, 2020
This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
maya H.
mayo 4, 2020
Didn't lighten as advertised
PUBLICADO POR:
maya H.
mayo 4, 2020
First time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Maya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ari R
mayo 4, 2020
Very Disappointed
PUBLICADO POR:
Ari R
mayo 4, 2020
The real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience..
I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile."
Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ari- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela V.
mayo 4, 2020
Didn't like the color
PUBLICADO POR:
Pamela V.
mayo 4, 2020
This color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Ana P.
mayo 4, 2020
Hair product
PUBLICADO POR:
Ana P.
mayo 4, 2020
This product smell came very strong today. Ended up with a migraine
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana E.
mayo 4, 2020
Not the right color
PUBLICADO POR:
Diana E.
mayo 4, 2020
I ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Marsh G.
mayo 4, 2020
Terrible
PUBLICADO POR:
Marsh G.
mayo 4, 2020
I tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about.
I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible.
Highly advice against buying e-salon unless experimenting and having very low expectations.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Frances P.
mayo 3, 2020
Too red
PUBLICADO POR:
Frances P.
mayo 3, 2020
My roots turned red because the light brown formula did not have enough ash.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mimi
mayo 3, 2020
A little disappointing
PUBLICADO POR:
mimi
mayo 3, 2020
I don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
LISA A.
mayo 3, 2020
No colour match available!
PUBLICADO POR:
LISA A.
mayo 3, 2020
I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service.
Lisa
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie H.
mayo 3, 2020
Good color, bad cover
PUBLICADO POR:
Jamie H.
mayo 3, 2020
The product did not cover any of my grays! I don’t have enough for roots to be an issue (yet!), but enough to want my overall cover to mask them. I followed all the instructions, and the actual color took (wasn’t a drastic change), but the process and product was basically a waste of time and money for me, all things considered.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jamie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fiona B.
mayo 3, 2020
Pleasantly underwhelming
PUBLICADO POR:
Fiona B.
mayo 3, 2020
I was very excited to get my box. I love the packaging and the way it looked, the personalization of it all. I followed the instructions exactly. My colour was supposed to be intense Pearl. What I got was very dark brown, no purple no red. WTF I’m so so disappointed, it’s that dark nothing is going to go over it and make a difference other than another dark brown, which is not what I wanted, purple/red yes brown no.
Shame I really wanted to like this.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judith Z.
mayo 3, 2020
Bad bad color
PUBLICADO POR:
Judith Z.
mayo 3, 2020
I cannot believe after all of the questions I answered they got my color so wrong. My hair is auburn they sent color for roots and ends, Now I have violet roots and brown orange ends. When my stylist is back at work she will need to do a color correction. I would have been better off with a drugstore product. At lease I would have picked the right color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Judith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Jan N.
mayo 3, 2020
My hair color
PUBLICADO POR:
Jan N.
mayo 3, 2020
I received my kit & was most anxious to try it.
I followed directions exactly & although it was a pretty color it
looked exactly like the color I had on my hair, not the color I wanted.
I was very disappointed
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELISE B.
mayo 3, 2020
Tres bons produits mais
PUBLICADO POR:
ELISE B.
mayo 3, 2020
Pas assez de quantite pour cheveux mi long
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elise - Merci d'avoir pris le temps de nous donner votre avis, nous apprécions vos commentaires car ils nous permettent d'améliorer constamment notre service et nos produits ! Nous vous avons envoyé un email avec des informations supplémentaires concernant votre coloration
PUBLICADO POR:
Gema S.
mayo 3, 2020
Great Service but No Gray Coverage
PUBLICADO POR:
Gema S.
mayo 3, 2020
Service and ordering is great but the color did not cover my grays at all. The color also came out darker than expected. Have had better coverage from box color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gema - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarita B.
mayo 3, 2020
Not light enough
PUBLICADO POR:
Sarita B.
mayo 3, 2020
I ordered the lightest blond, I thought. Included a pic. Maybe I should have left the color in for 40 minutes instead of 30, but it came out significantly darker than I thought. It's okay, and I can live with it, but I do wish it was a lot lighter. Like I said, maybe I should have left it in longer. But if there is no shade lighter, I may not order again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sarita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
