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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
LAKEISHA F.
mayo 13, 2020
No coverage
PUBLICADO POR:
LAKEISHA F.
mayo 13, 2020
Made my hair brittle sorry.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lakeisha - We’re very sorry to hear that you were so disappointed with your Custom Color -- and we appreciate your candor. Our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Michelle C.
mayo 13, 2020
Was not as light as I thought it would be
PUBLICADO POR:
Michelle C.
mayo 13, 2020
I do love your product but I don't know this time around it did not come out I need a bright red and if that's not what I ordered the first time that it was my fault but I really would like a bright red
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Viktoria H.
mayo 13, 2020
Leider starker Rotstich
PUBLICADO POR:
Viktoria H.
mayo 13, 2020
Die Farbe geht bei mir ins rot-braune, obwohl ich explizit einen Rotstich vermeiden wollte. Jetzt warte ich seit Wochen auf eine Rückmeldung hierzu.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Viktoria H. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Linda P
mayo 13, 2020
Mitigé
PUBLICADO POR:
Linda P
mayo 13, 2020
Beau coffret, mais problème de couleur, entre le produit racine et le produit longueur
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Linda - Nous vous remercions d'avoir pris le temps de partager votre retour. En examinant votre profil, nous constatons que votre vous nous avez déjà contactés pour vous assister davantage. Nous restons à votre disposition pour tout renseignement !
PUBLICADO POR:
Lauren D.
mayo 13, 2020
Did not cover grays
PUBLICADO POR:
Lauren D.
mayo 13, 2020
I am very unhappy. The color did not cover the grays at my roots. And the color is not at all what I hoped for/ thought I had requested. I asked for something a little more red/golden. It is very brown. No one contacted me to discuss my color, as I was expecting based on what you claim you do. Not money well spent.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lauren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nicole P.
mayo 13, 2020
Erzwungene Abo
PUBLICADO POR:
Nicole P.
mayo 13, 2020
Ich habe diese Coloration einmalig bestellt. Ergebnis : massiver Haarausfall, 0 % Grauabdeckung.
Nun ein Abo zugestellt, welches nie von mir bestellt oder eingerichtet wurde. Auf Anfragen/Hinweise hierzu wird nicht geantwortet. Kein Rücksendeettiket dabei. Aber Rechnung! Für ein nicht bestelltes Produkt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicole P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Abalasei A.
mayo 13, 2020
Gefehlt mir nicht
PUBLICADO POR:
Abalasei A.
mayo 13, 2020
Ich hab mich ein mal mit diese Farbe und passt nicht aber, hat mir die 2 Packung gesichert nur zum geld kassieren sonst ist nicht
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Abalasei A. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Debbie L.
mayo 13, 2020
Wrong color
PUBLICADO POR:
Debbie L.
mayo 13, 2020
I wanted light brown, it’s dark brown! I wanted NO red, and it has lots of red undertones. I’m so disappointed. It’s the first time I’ve ever colored my own hair and now I have this dark reddish brown color that I’m so disappointed with.
What can you do?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katrina M.
mayo 13, 2020
Charged but not received
PUBLICADO POR:
Katrina M.
mayo 13, 2020
I got the initial product but continued to get charged and never received any more product. I never received any refund for the products that I paid for and never received either. I can't give them any kind of product review when I can't even get the product! I cancelled it out, chalked it up to a big fat loss and wrote a bad review. Plus, I'll be sure to tell my friends not to waste their money on this.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Katrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
larissa M.
mayo 13, 2020
Didn’t do anything
PUBLICADO POR:
larissa M.
mayo 13, 2020
I have red hair. I wanted to go blonde. When asked if I wanted to send a note to my colorist, I wrote that in there. That I have naturally red hair that I wanted lightened to blonde so I could eventually go pink.
When sent my items I was excited but I left the coloring on for an hour and it did nothing. When I emailed to let them know, I was told my colorist said I’d need to go into a salon and they couldn’t help with red to blonde. But that they were giving me a free color credit.. what good is a color credit going to do for me if you just said you can’t help me? So I’m out money.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Larissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
kellie R.
mayo 13, 2020
Color too dark.
PUBLICADO POR:
kellie R.
mayo 13, 2020
The color was much darker than expected. The color that I received was recommended by eSalon. I chose a lighter color. They said NO
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth A.
mayo 13, 2020
Gloves missing, can’t use the hair color they sent
PUBLICADO POR:
Elizabeth A.
mayo 13, 2020
After they shipped they sent me an email to say only one pair of gloves was being sent. Too late for me to stop shipping. I understand they want to help emergency workers, but I am on lockdown, a senior citizen, can’t go out to buy gloves, or to get my hair done. I thought Salon would be helpful and easy but I was mistaken. I only used Salon once before when the badly stained gloves could not be reused.
I probably will stop using this product for this reason. They are unreliable.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna
mayo 12, 2020
Great Service, Poor Results
PUBLICADO POR:
Anna
mayo 12, 2020
From start to finish, the esalon process felt smooth, streamlined, and easy. The colour I selected after the quiz was exactly what I was looking for, and the formulation and shipping were super quick. I also got updates at every step along the way, which was great. The package that came contained everything needed, with clear, easy-to-follow instructions, and nice little touches like your name on the bottle and a sticker to hang the instruction pamphlet while you work.
Unfortunately, the only negative part of the process was the colour itself, which is kind of a big deal. I was given two different formulations for roots and ends, and the result was supposed to be an intense copper (natural redhead). What actually happened was that my roots now barely look any different from the natural medium/ash blonde I started with, and my lengths/ends look a completely different colour. But not even the colour I was hoping for - it turned out more of an Auburn, with a weird pink overtone to the copper that almost looks more like rose gold than copper/red. I was very careful to follow instructions and times; I wasn't expecting perfect salon quality results, but I was certainly expecting better than this.
The result I got is not a terrible colour, and the roots being different almost looks like a balayage. My hair isn't ruined, and as far as the condition, it still feels nice. However, it is not even close to what I wanted and I'm very disappointed how far off the mark this colour is. I could have gotten a closer/more even result if I stuck with a standard box. At the end of the day, no matter how great the rest of the experience was, this was a waste of time and money and I'm still left needing to correct my colour.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy H.
mayo 12, 2020
Hair color
PUBLICADO POR:
Wendy H.
mayo 12, 2020
My hair has a red tint after I colored it. I do not like it. My hair grabs red. I received medium blonde this time. I will want a different color next time.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JANETH C.
mayo 12, 2020
Not for grays...
PUBLICADO POR:
JANETH C.
mayo 12, 2020
This covers gray for about three weeks and then fizzles. Application directions followed, left a little longer on, hair color looked fantastic for about two weeks. Still smooth though, just grays are sparkling. The color was very dark, I prefer the previous version. I also requested a lighter shade to blend the gray so this was a bit disappointing to get a darker shade bc in good faith customers apply it and then it’s super dark. I had to bring the color down to the roots for a few minutes to be sure the color would flow. I do like the color, bc I like dark shades but not what I asked if that makes sense.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Peggy d
mayo 12, 2020
Extrêmement déçue
PUBLICADO POR:
Peggy d
mayo 12, 2020
La couleur ne correspond pas du tout à ma demande, alors que j'ai pris la peine d'appeler le coloriste.
J'avais demandé un châtain chaud avec des reflets cuivré. J'ai eu un brun trop foncé terne sans reflet.
Le produit sent très très fort et abîme les cheveux dramatiquement.
Pour le prix, je suis extrêmement déçue du service. J'ai eu l'impression d'importuner la coloriste, elle n'a pas ajusté la couleur, à aucun moment c'était du sur-mesure. Je suis extrêmement déçue du produit, très fort en amoniaque, qui attaque le cheveu et la couleur est terne et pas du tout celle que j'ai choisi.
Quant au SAV, pour l'instant pas de nouvelles.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Peggy - Merci pour vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
FRANÇOISE D.
mayo 12, 2020
Couleur est bonne
PUBLICADO POR:
FRANÇOISE D.
mayo 12, 2020
Je suis déçue de la coloration elle ne tient pas,
Par contre, je ne souhaite plus recevoir des colis et arrête toutes commande que n'ai pas faite et cesser les règlements.
Merci d'arrêter tous les prélèvement
Cordialement,
Françoise Dremière
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Nous sont désolés que vous soyez déçue du résultat de notre coloration. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. N'hésitez pas à revenir vers nous si besoin, nous serons ravis de vous assister !
PUBLICADO POR:
Ines H.
mayo 12, 2020
Sehr "chemisch"
PUBLICADO POR:
Ines H.
mayo 12, 2020
Ich bekomme von dem Geruch Atemnot. Und auch die Kopfhaut fängt an zu Jucken.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ines H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ashley M.
mayo 12, 2020
Turned my hair orange
PUBLICADO POR:
Ashley M.
mayo 12, 2020
Was not happy with how my hair turned out. Instead of Ash blonde i got more of a light orange :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz W.
mayo 12, 2020
Color looked good! But!
PUBLICADO POR:
Liz W.
mayo 12, 2020
The color was a great match. It was a cheap price and instructions were easy. But! My hair was oily afterwards and no matter how may times I washed my hair, it looked oily. When I contacted them, I was told to try their shampoo which made me think something was in their products to make you buy more products. I use a salon shampoo already that I love so I’m going to try another color from some where else.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
caroline S.
mayo 12, 2020
Awful Colour
PUBLICADO POR:
caroline S.
mayo 12, 2020
I received my colour which wasn't anything like I was expecting, I requested an adjustment to my colour for my new order which has now been delayed for over a week and I have been informed by customer services that this may now be a further week, not happy at all!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathleen B.
mayo 12, 2020
Product did not work
PUBLICADO POR:
Cathleen B.
mayo 12, 2020
I've performed self coloring in the past, but this color did not work. I purchased this to cover my grey roots and my hair looked the same as before I applied the color. I will not purchase this product again. A waste of my time and money.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa R.
mayo 12, 2020
Not worth it
PUBLICADO POR:
Melissa R.
mayo 12, 2020
This formula didn't cover all my grays. Color was not dark enough, and my hair feels like i used a cheap box of hair dye. I'd rather spend my money at a salon.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy N.
mayo 12, 2020
eSalon Color
PUBLICADO POR:
Tracy N.
mayo 12, 2020
Color turned hair orange. awful. Only did the roots, per instructions on non-color treated hair and result is orange. Disappointing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Charolette A.
mayo 12, 2020
Strong Chemical
PUBLICADO POR:
Charolette A.
mayo 12, 2020
Very strong chemical odor. Why would you want to put that on your hair? It burned my nostrils and made me dizzy when I smelled of it. I use Argan color from Sally and have been happy with it. Plus they put me on auto-ship which I was not aware of so now I have to take the time to go to the P>O. and send it back before I can get a refund. It is also more expensive than Sally colors which are excellent. I just thought I would give it a try.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Charolette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abigail M.
mayo 12, 2020
Did absolutely nothing but make my hair yellow
PUBLICADO POR:
Abigail M.
mayo 12, 2020
I have naturally dark blonde hair and wanted it to be lightened to a light blonde color so I ordered the custom hair color kit. Was pretty easy to apply and use, but was extremely confusing on what it was and what it would do to my hair. Followed all the instructions and let air dry only to realize my hair was extremely yellow and not one shade lighter. Do not buy if you want to go lighter, it does not work. If I ever want to go darker however, I may look into it
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Trinity S.
mayo 12, 2020
I cannot even explain what kind of dirt brown color they sent me!
PUBLICADO POR:
Trinity S.
mayo 12, 2020
I ordered a golden blonde balayage for my dark auburn hair, not only did my color turn out DARKER than before but I got an all over color kit not the balayage kit that I wanted. My hair became dry and damaged and the color is 100% not what I ordered. I don't know what kind of amateurs are formulating this color, but please don't waste your time, money, and your precious hair health on a product that DOES NOT DO EVEN THE SIMPLEST DYE JOBS. I would leave 0 stars if I could :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Trinity - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
staci H.
mayo 12, 2020
Not at allllll the color I asked for.
PUBLICADO POR:
staci H.
mayo 12, 2020
I’m now stuck with a very dark brown and I have no idea how to lift it. Awful experience. I’ve been coloring my hair for 30 years.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Staci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachelle S.
mayo 12, 2020
Wrong Color
PUBLICADO POR:
Rachelle S.
mayo 12, 2020
I adjusted my color from dark brown to medium brown but the medium brown color came out exactly as the dark brown color. My husband actually said to me "How come you dyed your hair the same color? I thought you said it was too dark?" I'm hoping that eSalon can fix this and send me a different lighter brown because this medium brown is way too dark.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rachelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valérie R.
mayo 12, 2020
Couleur test
PUBLICADO POR:
Valérie R.
mayo 12, 2020
Beau coffret très complet, belle couleur mais mauvais choix sur les reflets , je pensais que c’était plutôt sur les longueurs et non que sur mes racines , les reflets dorés sont clairs et se voient trop sur les racines car cheveux gris , on voit nettement 2 couleurs différentes les racines et les longueurs, je vais tester à nouveau mais plus clair sur les longueurs pour être harmonieux , ce n’est pas facile de choisir mais malgré tout un bon produit je pense
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Valérie - Nous vous remercions d'avoir partagé votre expérience et avis avec nous ; nous sommes toujours heureux d'aider nos clients. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification de la couleur. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Samantha M.
mayo 11, 2020
Turned my hair orange
PUBLICADO POR:
Samantha M.
mayo 11, 2020
What a disaster. I followed every instruction to the T and when I was done my roots were a gross rust/orange color. I’ve used many different at home hair colors, including Esalon preciously, in between salon visits and I have NEVER had my hair turn this color. Just terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Samantha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra G.
mayo 11, 2020
Not what I wanted
PUBLICADO POR:
Alexandra G.
mayo 11, 2020
I ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle B.
mayo 11, 2020
Do not recommend!
PUBLICADO POR:
Danielle B.
mayo 11, 2020
Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14.
—> The package arrived very timely and in a pretty box set. A+ for presentation!
However, I am NOT happy with the product at all! F for the remainder of the review!
The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years.
I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor!
My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing.
This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Liliane Pedevilla
mayo 11, 2020
Envoi
PUBLICADO POR:
Liliane Pedevilla
mayo 11, 2020
N’envoyez pas la commande pour le moment, la première couleur n’est pas partie. Et je vous avertirais quand je pourrais me l’envoyer. Merci de votre compréhension Liliane
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Liliane - Merci de nous avoir contactés. Nous vous avons envoyé un email avec plus d'informations sur votre Abonnement Couleur. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Astrid B.
mayo 11, 2020
Fotos geschickt
PUBLICADO POR:
Astrid B.
mayo 11, 2020
Hallo,
ich habe bereits zwei Fotos geschickt. Ein Foto, wie es hätte werden sollen und eines, wie es dann leider wurde.
Bekomme ich noch eine Info, ob und wie die nächste Haarfarbe geändert wird?
Danke
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Astrid B. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Marie Line R.
mayo 11, 2020
Très déçu
PUBLICADO POR:
Marie Line R.
mayo 11, 2020
Je suis vraiment déçu du produit j’ai eu les racines rousses et le reste des longueurs châtain vraiment un gros problème. Pourtant j’ai l’habitude de me faire mes teintures d’autant plus que mon crâne est très irrité. J’ai du aller m’acheter une teinture en grande surface pour rattraper les dégâts . Je préfère arrêter l’abonnement.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie Line - Nous sommes sincèrement désolés que vous ne soyez pas satisfaite de votre coloration et que vous avez eu le cuir chevelu très irrité. Nous vous avons envoyé un email avec toute information sur votre compte et, aussi, la liste des ingrédients, au cas où vous souhaiteriez la consulter.
PUBLICADO POR:
margaret S.
mayo 11, 2020
Did not cover enough gray.
PUBLICADO POR:
margaret S.
mayo 11, 2020
Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Margaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nina W.
mayo 11, 2020
My hair color is not right
PUBLICADO POR:
Nina W.
mayo 11, 2020
Hi,
I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise.
Nina
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Edna K.
mayo 11, 2020
Gray showins
PUBLICADO POR:
Edna K.
mayo 11, 2020
After 3 weeks of coloring my grays are showing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Edna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marlene D.
mayo 11, 2020
Roots
PUBLICADO POR:
Marlene D.
mayo 11, 2020
I am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ??
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Delphine P.
mayo 11, 2020
Démangeaisons terribles
PUBLICADO POR:
Delphine P.
mayo 11, 2020
Joli packaging. La couleur ça va. L'application normale.. mais depuis (4 jours) le cuir chevelu me gratte énormément.
Ce n'est pas la première fois que je me teins les cheveux mais apparemment mes précédentes colorations étaient plus naturelles.
Si vous aviez un remède efficace contre les démangeaisons du cuir chevelu....
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Delphine - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de nos produits. La coloration peut causer parfois des irritations des cuirs chevelus sensibles. Nous vous enverrons un email avec la liste des ingrédients, et quelques informations en plus sur nos colorations.
PUBLICADO POR:
Sherrie T.
mayo 11, 2020
Change hair color
PUBLICADO POR:
Sherrie T.
mayo 11, 2020
I was happy with my hair color but would prefer it to be darker like a deep purple if possible
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosa L.
mayo 11, 2020
non livré
PUBLICADO POR:
Rosa L.
mayo 11, 2020
je n'ai jamais reçu ma commande
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth W.
mayo 11, 2020
Color
PUBLICADO POR:
Elizabeth W.
mayo 11, 2020
Ordered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl B.
mayo 11, 2020
Not great
PUBLICADO POR:
Cheryl B.
mayo 11, 2020
Color is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stefanie A.
mayo 11, 2020
Unhappy With Results
PUBLICADO POR:
Stefanie A.
mayo 11, 2020
My color was no where near the desired look. Hard to imagine since I wanted to go from rooted platinum to ashy light brown. Hair is light and certainly not ashy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stefanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cerra B.
mayo 11, 2020
Asked for color change
PUBLICADO POR:
Cerra B.
mayo 11, 2020
I asked to have my color changed. No one replied now I'm sitting on two shipments I dont need. And you just nilled me for another
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cerra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mariana G.
mayo 11, 2020
Not happy with the result. My roots ended up much different from the roots.
PUBLICADO POR:
Mariana G.
mayo 11, 2020
I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie O.
mayo 11, 2020
Not sure
PUBLICADO POR:
Julie O.
mayo 11, 2020
It didn't cover the grays around my face and top of my head. Maybe the color was too light?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elena T.
mayo 11, 2020
La coloration.
PUBLICADO POR:
Elena T.
mayo 11, 2020
Très déçu. Mes racines sont blanc, la couleur n'est pas marché.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elena - Nous sommes désolés que vous n'étiez pas satisfaite de votre coloration. Savez-vous que nous pouvons ajuster chaque formulation sur-mesure afin de mieux couvrir les cheveux blancs ? Nous serions heureux d’ajuster votre formulation ! Nous vous avons envoyé un email avec plus d'informations.
PUBLICADO POR:
Bridget S.
mayo 11, 2020
Bad experience for me
PUBLICADO POR:
Bridget S.
mayo 11, 2020
I specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Traci H.
mayo 11, 2020
Fairly happy
PUBLICADO POR:
Traci H.
mayo 11, 2020
It was a little dark but seems to be lightening up a bit. Didn't cover the grey like I had hoped. ( this was the main reason I used the product) Easy to apply, I love that my ends are the same color as the top.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Traci - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lily D.
mayo 11, 2020
What in the world?
PUBLICADO POR:
Lily D.
mayo 11, 2020
I followed the directions to a tee, including doing a strand test...which turned out great. However, when I did the all over color, my majority of my natural color was turned a gingery brown, and my ends look no different. I look like the lost Spice Girl, 2006 edition! Terrible with my complexion. For once I am glad to be staying in so much, and will be wearing hats and hoods until I can go see my hairstylist to fix this mess on my head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dominique Caillet
mayo 11, 2020
Mediocre
PUBLICADO POR:
Dominique Caillet
mayo 11, 2020
Je suis très mecontente de votre produit. Merci de ne pas renouveller vos envoies
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Merci d'avoir pris le temps de nous donner votre avis, nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes ! Nous vous prions de vérifier vos emails, nous vous en avons envoyé un pour voir comment on peut améliorer votre expérience !
PUBLICADO POR:
Laura N.
mayo 11, 2020
Loved everything!
PUBLICADO POR:
Laura N.
mayo 11, 2020
I love how everything was packaged, very detailed, with my name and easy to follow directions! I’m not really happy with my color it is brassy, reddish, orange. I’m hoping that my color can be changed for my next package?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ilona K.
mayo 10, 2020
Leider nicht zufrieden
PUBLICADO POR:
Ilona K.
mayo 10, 2020
Leider für mich immer noch keine zuverlässige Grauabdeckung. Ist am Ansatz viel zu hell. Bei meinen kurzen Haaren schimmert der hellere Ansatz durch. Ich werde nicht weiter experimentieren.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ilona K. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle R.
mayo 10, 2020
My hair is more red than before!
PUBLICADO POR:
Michelle R.
mayo 10, 2020
I clearly highlighted my natural colour, current colour and what colour I wanted to go to and now my hair is darker with more red in than before. So disappointed and upset by this. Thought this would be the way to go from your reviews but question if the right colour was even sent. Would really like a reply.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shane B.
mayo 10, 2020
Did not take to my roots.
PUBLICADO POR:
Shane B.
mayo 10, 2020
Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Shane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalie S.
mayo 10, 2020
Coverage
PUBLICADO POR:
Natalie S.
mayo 10, 2020
Did not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda G.
mayo 10, 2020
Fades
PUBLICADO POR:
Linda G.
mayo 10, 2020
Seems the color fades after a week or two to a lighter color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shirley H.
mayo 10, 2020
Very disappointed
PUBLICADO POR:
Shirley H.
mayo 10, 2020
I was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle B.
mayo 10, 2020
Not great
PUBLICADO POR:
Danielle B.
mayo 10, 2020
Didnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair)
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Demi A.
mayo 10, 2020
DO NOT BUY
PUBLICADO POR:
Demi A.
mayo 10, 2020
This is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Demi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura P.
mayo 10, 2020
Way too dark
PUBLICADO POR:
Laura P.
mayo 10, 2020
Absolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lindsey P.
mayo 10, 2020
Wrong color
PUBLICADO POR:
Lindsey P.
mayo 10, 2020
Usually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ina K.
mayo 10, 2020
Not better than what you buy from the store
PUBLICADO POR:
Ina K.
mayo 10, 2020
I’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had.
It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn N.
mayo 10, 2020
Liked the kit, but it didn't cover my gray
PUBLICADO POR:
Carolyn N.
mayo 10, 2020
I had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there.
Couldn't find anywhere on the site to reach out to customer service, so I'm posting here.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorie D.
mayo 10, 2020
unable to match my roots. My hair pulls orange needed high developer.
PUBLICADO POR:
Lorie D.
mayo 10, 2020
Unfortunately this did not work. They can only ship 20 n i need 30+ so my hair doesn't pull orange brazzy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lorie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anlyati A.
mayo 10, 2020
Pas satisfait
PUBLICADO POR:
Anlyati A.
mayo 10, 2020
Ça donne juste un reflet pas le résultat que je souhaitais déçu sinon facile à appliqué
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anlyati - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email : l'un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience et nous espérons que nous pourrons discuter bientôt afin de l'améliorer !
PUBLICADO POR:
Kate W.
mayo 10, 2020
Two tone hair is not cute
PUBLICADO POR:
Kate W.
mayo 10, 2020
My last kit gave me two-toned hair and not it a cute way. My ends were copper blond and my roots were brown and I am going for an auburn copper look all over. This last order was supposed to fix it and all I can say is thank goodness for quarantine so that no one will be seeing me like this and I have tome to try to fix it again. I followed the directions to the letter, setting timers and using the brush to apply and everything you're supposed to do. I officially have two toned hair. My ends are almost blond. My roots are an incredibly fake looking red. It's really, really bad. I have been getting better results for years from buying grocery store hair color. To say I am disappointed would be an understatement.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine R.
mayo 10, 2020
Does not cover gray
PUBLICADO POR:
Katherine R.
mayo 10, 2020
I gave this product two tries but unfortunately it does not cover my gray roots. Also second kit didn’t include brush applicator .
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Abigail B.
mayo 10, 2020
Turned my hair orange
PUBLICADO POR:
Abigail B.
mayo 10, 2020
Hi.... I'm giving this two stars instead of one because I really liked my hair the first time I dyed it using Madison Reed. With my first order the company supposedly sent a second bottle of the same dye for free (like a buy one get one free type deal). While I hate to complain about free stuff, the second bottle turned my hair orange. I really liked how my first coloring turned out, but I used the second bottle of what was supposedly the same color to dye my roots and it turned my hair BRIGHT orange. I read the trouble shooting articles about orange hair and if both bottles sent to me were the same shade then this wouldn't have happened. Anyways I ended up using the whole bottle on the rest of my head to try and at least get my roots to match my hair a little closer even if the color is orange .... It's slightly better but it's still orange. All in all loved the first coloring, hated the second coloring. Probably won't order again because I don't want to risk dying my hair orange and then damaging my hair trying to fix it. The color I paid for looked great. The free color that came with the order looked terrible. Not worth the risk ordering again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Louisa C.
mayo 10, 2020
Hair felt good
PUBLICADO POR:
Louisa C.
mayo 10, 2020
The colour didn’t cover my greys so please don’t send me any more colours and I would like you to cancel my account
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Louisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie G.
mayo 10, 2020
Need more red
PUBLICADO POR:
Katie G.
mayo 10, 2020
Need more red
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aimee I.
mayo 10, 2020
No different than store bought
PUBLICADO POR:
Aimee I.
mayo 10, 2020
I was very disappointed in the product I received, I've been using over the counter products for years that do not have ammonia in them. I tried the e-salon brand because of the reviews. My scalp felt like it was on fire the entire time and it did not cover my greys at my temples. I'll go back to the over the counter without ammonia.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa K.
mayo 10, 2020
They will override your choice with the picture you share
PUBLICADO POR:
Lisa K.
mayo 10, 2020
My natural hair color is light brown. I go between adding red highlights in the fall and winter to adding carmel and blonde highlights in the spring and summer. I was going for carmel. Chose a color. They asked me to upload a picture I did. Unfortunately it was one take in the fall and so although I chose a blonde color they sent me red color. It is a fine color just not what I ordered or what I wanted.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Polly S.
mayo 10, 2020
Orange tint
PUBLICADO POR:
Polly S.
mayo 10, 2020
It turned out kind of orange in spots for the balayage. Why? I sent a photo.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Polly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
mayo 10, 2020
Not Happy
PUBLICADO POR:
Amy M.
mayo 10, 2020
My hair color is blonde. I wanted to lighten my roots. This turned my hair darker. Not happy with my results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Felicitas S.
mayo 9, 2020
Kundenservice ingorant
PUBLICADO POR:
Felicitas S.
mayo 9, 2020
Ich habe seit der Bestellung nur Probleme. Ich hatte bei der Auswahl und Beschreibung um Tönung gebeten. Geschickt wurde dauerhafte Coloration. Seitdem akzeptiert niemand das ich das nicht bestellt habe. Und verfahren sogar weiter im Abo. Super nervig und überhaupt nicht ansprechbar.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Felicitas S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Laura B.
mayo 9, 2020
Didn’t cover gray
PUBLICADO POR:
Laura B.
mayo 9, 2020
I followed the instructions exactly, and this did not cover my grays at all.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin J.
mayo 9, 2020
Great service - color faded quickly
PUBLICADO POR:
Erin J.
mayo 9, 2020
The color was near perfect, service was great and packaging was awesome. Unfortunately after a week the gray showed... salon color lasts closer to 4 weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Judie O.
mayo 9, 2020
3rd time correcting - my hair is green
PUBLICADO POR:
Judie O.
mayo 9, 2020
I really had high Hope's. I started with level 10 and asked to put some color back in. They sent me a filler and dark blonde, once processed my hair had a reddish, greenish tinted. I called, customer service was fantastic btw, but it took a whole 7 days to get "corrective" color. Processed this morning and now the green tint is more pronounced. And I can't speak to anyone in customer service until Monday. NOT HAPPY.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Judie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nataly D.
mayo 9, 2020
good colour but too strong
PUBLICADO POR:
Nataly D.
mayo 9, 2020
I had some broken hair because it was too strong , the colour itself looked nice.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nataly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alejandra G.
mayo 9, 2020
Redish
PUBLICADO POR:
Alejandra G.
mayo 9, 2020
For the first time in years i did my root again, read all the reviews and i was worried of color being darker but unfortunately, it was in the redish tones.. which i don’t mind but not what i was looking with my highlights:( wont order again
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alejandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MaryDean S.
mayo 9, 2020
Faded quickly
PUBLICADO POR:
MaryDean S.
mayo 9, 2020
I’ve always had good luck in the past with my color choice, I received this order, I love the color knowing it would fade out a little but it has faded out a lot and left me with visible grays in a few short weeks
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
MaryDean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lucia S.
mayo 9, 2020
Not sure
PUBLICADO POR:
Lucia S.
mayo 9, 2020
Disappointed in that it did not cover all my gray. Hair that it did cover, the color was beautiful, perfect match. Hair feels great.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lucia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BARBARA S.
mayo 9, 2020
NEVER RECEIVED, CHARGED FOR IT
PUBLICADO POR:
BARBARA S.
mayo 9, 2020
NEVER RECEIVED THE ORDER, CHARGED MY BANK CARD FOR IT.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie W.
mayo 9, 2020
This was worse than any box colour i have ever used.
PUBLICADO POR:
Stephanie W.
mayo 9, 2020
I would not use this again, it has left a green tinge on my hair, definately nothing like a salon colour.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jodie D.
mayo 9, 2020
Nothing like I expected
PUBLICADO POR:
Jodie D.
mayo 9, 2020
Despite describing how my hair is and the colour I wanted, including photos, the 'intense red' is a dark mahogany and I'll have to strip this and redo. Disappointed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jodie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa J.
mayo 9, 2020
Terrible
PUBLICADO POR:
Melissa J.
mayo 9, 2020
I have been dying my own hair for years. I thought I would give this a try to see if it is any better than drugstore brands. My hair is medium brown and I lighten it to a light brown color. My only note to "my colorist" was "No red please". Well, I just finished dying my hair and it is now a medium brown auburn color. Too dark and a lot of red. I am very upset!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie C.
mayo 9, 2020
Wrong color
PUBLICADO POR:
Melanie C.
mayo 9, 2020
I asked for more burgundy, like their pearl violet and got ash brown instead. My hair was fully grey and the color didn’t take in the front. The color is not what I wear. Disappointed!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Melanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carmen V.
mayo 9, 2020
Not happy
PUBLICADO POR:
Carmen V.
mayo 9, 2020
Color didn't take . I followed the instructions and left it on as long as it said . 3 days later I could see my grays. I like how it's not harsh on my hair . But the coverage 👎🏻
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristin I.
mayo 9, 2020
easy to do but color wrong
PUBLICADO POR:
Kristin I.
mayo 9, 2020
based on my photo, the color I chose was changed to dark blonde which is too light for me. Using the product was easy and it worked well, but I wish I'd gotten the color I chose
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica H.
mayo 9, 2020
Never said expedited shipping wasn't rushed
PUBLICADO POR:
Jessica H.
mayo 9, 2020
Looking at 8days wit rush shipment before my package arrives.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca P.
mayo 9, 2020
Hair color
PUBLICADO POR:
Rebecca P.
mayo 9, 2020
I colored my hair today with this product and it didn’t have any affect on my hair what so ever. I was super excited to try this and ended up being super disappointed after spending the time and money on this product.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mara M.
mayo 9, 2020
Where’s my hair?
PUBLICADO POR:
Mara M.
mayo 9, 2020
I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Brenda M.
mayo 9, 2020
Not at all like 1st Shipment
PUBLICADO POR:
Brenda M.
mayo 9, 2020
Why would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes??
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lauren S.
mayo 9, 2020
Color
PUBLICADO POR:
Lauren S.
mayo 9, 2020
Didn’t like the color
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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