Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jade A.
mayo 19, 2020
Did not work for me
PUBLICADO POR:
Jade A.
mayo 19, 2020
Maybe to color greys this mignt work but for a root touch up to match salon color forget it! Horrible. Just wait until you can get back into your salon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janice R.
mayo 19, 2020
Good colour but...
PUBLICADO POR:
Janice R.
mayo 19, 2020
The colour was good but the roots of my hair were a shade lighter even though I left it on for as long as recommended. The colour for the ends turned my hair nearly black so I wore a hat a lot for a few weeks. They didn't take into account I wanted to keep my lighter ends even though I specified. The only way I could correct it was by spending double to fix their mistake which I wasn't willing to do. I went back to my old colour product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jan B.
mayo 19, 2020
Not happy with my color outcome
PUBLICADO POR:
Jan B.
mayo 19, 2020
Although my hair seemed to stay in good condition, my color outcome was not good. My hair, which I noted, tends to go brassy. With the hair color that was sent my hair was orange to brass color. Not a good look. It did not cover up the grey, but at least the grey is not brassy. What a strange color of hair I have right now. Have not been able to find anything to take the brass out. Just have to go with a carrot top for now. 😔. I have sent emails that have not been answered.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ellie C.
mayo 19, 2020
Very Unhappy
PUBLICADO POR:
Ellie C.
mayo 19, 2020
This color didn't work on my dark hair - I followed the instructions exactly and even tried another bottle and had my husband do it a second time. Still no results! You can barely see anything. I reached out to customer service, but I haven't heard anything :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol M.
mayo 19, 2020
Great color
PUBLICADO POR:
Carol M.
mayo 19, 2020
I like the color. First time it lasted months. Second time it's lasted two weeks and the gray is starting to show. I also bought the rinse. I'm not liking the way it makes my hair feel. I thought the color was right until I looked at the order and should of gotten the darker choice. I also bought the eyebrow touch up and again wrong color which is my fault but disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Carol - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
April L.
mayo 19, 2020
Super Brassy
PUBLICADO POR:
April L.
mayo 19, 2020
I had high hopes for this hair color, unfortunately I am so unhappy with my color. I specifically stated when I ordered that I didn't want any brassiness and now I ended up with ginger dark blond hair.... which is fine if that's what you want but it was supposed to be a beige ashy blond to prevent the brassiness. The smell was also horrendous I couldn't be in the shower with the shower curtain closed because I couldn't breathe from the ammonia. Now I need to figure out what will happen if I put regular box dye over this to correct the color. Everyone says to use the purple shampoo but I find it very damaging to my hair and it's way too brassy the purple shampoo will not do enough.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosemary P.
mayo 19, 2020
Waxy feeling on hair
PUBLICADO POR:
Rosemary P.
mayo 19, 2020
I don't know if it's just me or not but this color, shampoo, and/or conditioner left a waxy feeling on my hair and a weird waxy buildup on my scalp. I've been coloring my own hair for years but this is a first for me. I won't be using this product again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rosemary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aimee L.
mayo 18, 2020
Doesnt cover gray hair
PUBLICADO POR:
Aimee L.
mayo 18, 2020
Did not cover up my gray hairs!! Would not purchase this product again.
Strong smell.
I'll stick with Madison Reed!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Aimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Zoe C.
mayo 18, 2020
Good coverage, but wrong colour
PUBLICADO POR:
Zoe C.
mayo 18, 2020
My hair is naturally dark brown, I chose a deep purple colour as this is what I wanted. But what I got was brown, not a hunt of purple. Dissapointing!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoe - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Josette N.
mayo 18, 2020
Très mécontente
PUBLICADO POR:
Josette N.
mayo 18, 2020
Je n’ai toujours rien reçu et viens d’acheter une couleur à la pharmacie
Je souhaite résilier mon abonnement
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Josette - Nous sommes sincèrement désolés pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Ventzislava N.
mayo 18, 2020
Uneven colour
PUBLICADO POR:
Ventzislava N.
mayo 18, 2020
Was very disappointed with the results. My roots remained a different colour from the rest of my hair after strictly following the instructions. I get better results from a shop bought hair colouring kit.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ventzislava - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Sonja A.
mayo 18, 2020
No different than drugstore box colors
PUBLICADO POR:
Sonja A.
mayo 18, 2020
I was so ready to lighten my roots and cover the grey and was excited at receiving my delivery. The instructions were easy to follow and the supplies (brush, 2 sets of gloves and stain guard) were appreciated but that is where my happiness ends and disappointment begins. The developer smelled just as bad as any drugstore box color (it gave me such a migraine) and it took longer than expected (my own fault for lack of experience). I waited the required time (30min per instructions) and upon rinsing my hair (not as messy as i thought it would be), washing and then styling, my hair felt dried out and the color had me crying (still does). I'm a bright blonde, close to platinum with chocolate tinted lowlights. My roots are now more strawberry blonde and did not blend well with my ends. My roots are still visible, they do not match. It's not what i expected given how eSalon advertises their "custom fit coloring with soft and shiny results". I never was a fan of at home coloring and I remain resolute in my opinion today.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our Customized Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha R.
mayo 18, 2020
Problem with packsge
PUBLICADO POR:
Marsha R.
mayo 18, 2020
Product arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jeannine S.
mayo 18, 2020
cheveux rouge
PUBLICADO POR:
jeannine S.
mayo 18, 2020
je suis déçu cette fois ci la couleur est vraiment rouge
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jeannine - Merci pour votre commentaire, nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous contacterons pour vous fournis plus d'informations.
PUBLICADO POR:
Natalie K.
mayo 18, 2020
Customizable Color
PUBLICADO POR:
Natalie K.
mayo 18, 2020
Good Afternoon- I understand that I was able to notate that I was unhappy with the color from my first order, but when I colored my hair, I was disappointed because my hair looked black rather than dark brown. I followed all of the steps when picking out the personalized color and even washed the color out a few minutes earlier. I felt embarrassed to complain, so I canceled my future orders, but I apparently canceled too late and my order shipped out the next day. I am not sure what to do with the product I currently have, and cannot use being that it is only to color my roots and the rest of my hair has since lightened. Please advise and I thank you for your time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Natalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Pearl J.
mayo 18, 2020
Great Color but not for me!
PUBLICADO POR:
Pearl J.
mayo 18, 2020
Hello eSalon, I only rated this color at 3 because I thought that it was going to be more blonde than copper. I should have known that the copper was going to overtake the blonde on my grey/white hair. It is not your fault that now my hair is intense copper all over with hardly any blonde except slightly around the edges. I don't like it. However, everything else was fine and the entire kit was great. Had I picked the right color for me (maybe a solid blonde) I would have been able to give a 5 rating. I was very impressed with the entire kit, with detailed instructions and all items seemed of high quality. Just so you know, I will color my hair again but, I'll definitely be more careful when choosing a color. See you in 8-10 weeks! Thank you.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Pearl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Angela S.
mayo 18, 2020
Color Set
PUBLICADO POR:
Angela S.
mayo 18, 2020
Color Set was shipped as a "root only" package and my color did not come out how I expected.
Would appreciate help adjusting the shade.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Glenda P.
mayo 18, 2020
Did not arrive in a timely manner.
PUBLICADO POR:
Glenda P.
mayo 18, 2020
Ship dates keeps getting pushed forward. Not a good practice when you’re in the hair color business.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Glenda - We’re truly sorry that the shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn S.
mayo 18, 2020
Color
PUBLICADO POR:
Dawn S.
mayo 18, 2020
I was not pleased with the end results. It did not change my color at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
PUBLICADO POR:
Monika S.
mayo 18, 2020
Lieferung 3x nicht erhalten
PUBLICADO POR:
Monika S.
mayo 18, 2020
Schade, ich habe am 22.März erstmalig bestellt und die Lieferung nicht erhalten. Die am 11.April versendete Ersatzlieferung ist ebenfalls nicht angekommen... Das ganze nochmal im Mai.... Ursache unbekannt!!!! Ärgerlich!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Monika S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Krissy S.
mayo 18, 2020
Still have greys.....
PUBLICADO POR:
Krissy S.
mayo 18, 2020
The kit and process was easy to understand and use. I am 38 with a few grey hairs throughout and the color did not cover the few that I have, it also did not cover evenly from the top to bottom of my hair. I’ve had better luck with store bought hair color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Krissy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley S.
mayo 18, 2020
Not the color I was shown
PUBLICADO POR:
Shelley S.
mayo 18, 2020
I had picked the color I wanted a dark auburn with copper highlights. It come out a dark to medium brown with some red highlights....not at all the color I was going for and might have been better off with a boxed product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Shelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JOANA R.
mayo 18, 2020
Not even close
PUBLICADO POR:
JOANA R.
mayo 18, 2020
I have dark brown hair with highlights and want an all over color. I went med golden brown and it made my hair even darker but also red. Not happy with the results at all.I feel like I would have had better luck with store bought. Now I'll have to go to a salon and spend much more just to color correct.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Joana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lois S.
mayo 18, 2020
Color
PUBLICADO POR:
Lois S.
mayo 18, 2020
My color turned my hair orange, I was disappointed.
Also I ordered the kit and the very next day saw that I could get the kit for $10.00. I tried to cancel my order and no one would respond. I will not be ordering again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lois - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maleeha D.
mayo 18, 2020
Color made no change to my hair
PUBLICADO POR:
Maleeha D.
mayo 18, 2020
I specifically asked for a color that would make my hair lighter by a shade or two, but this color did nothing. I didn’t order dark brown, because my hair is dark brown. I wanted a lighter auburn color. I received the wrong color for my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Maleeha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kass
mayo 17, 2020
Never been more disappointed.
PUBLICADO POR:
Kass
mayo 17, 2020
I never write reviews even for a bad experience in the past. I have a previous salon balayage done and wanted to darken by brass blonde while salons are currently closed. I answered the questionnaire and chose a dark brown mahogany option that would work on my current color. I wanted something with less maintenance, get rid of my brass, but still have a pop of color. After uploading a picture of my hair, Esalon instead chose the medium brown mahogany for me instead of dark brown. I called them regarding this as I immediately noticed that this color will still show brass and was lighter than what I was looking for. I was ensured that my color will come out darker and the formula suggested will not make my hair brassier. I decided to proceed, understanding that this formula will be made specifically to tailor my hair color needs. Today I dyed it and it made my hair even more brassier and an ugly copper color. My hair feels fried and extremely dry now when it never even did from bleaching it for my previous balayage. My salon hair looks like an at home nightmare. Before I started doing my hair at salons, I dyed my hair at home for almost 15 years. Now my hair will show in family pics tomorrow for my son’s first birthday party. I’ve never been so disappointed. I have contacted the company and currently waiting on a response for a solution.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kass - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Astrid K.
mayo 17, 2020
Bewertung
PUBLICADO POR:
Astrid K.
mayo 17, 2020
Leider werden meine Haare bei dieser Färbung zu trocken
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Astrid K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
mayo 17, 2020
Damaged
PUBLICADO POR:
Michelle O.
mayo 17, 2020
The contents arrived damaged. The bottles did not seal & the contents leaked. I still used the product because I was desperate to get my hair done. I was happy with the results, but wonder if they would have been even better if all the product was able to be applied.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Setsuko J.
mayo 17, 2020
Downhill quality?
PUBLICADO POR:
Setsuko J.
mayo 17, 2020
Few years ago I used to like the products, but not recent one.
Instruction booklet/sheet was not included in the box(No instruction) :Used be there
Ammonia smell was very strong, barely open my eyes: I have never experience like this
Very very drippy: used to be not like this
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Setsuko - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gayle G.
mayo 17, 2020
Hair came out horrible
PUBLICADO POR:
Gayle G.
mayo 17, 2020
Hair color was wrong
And very uneven looking
I have dyed my own hair before many times
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gayle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly B.
mayo 17, 2020
Not quite sure what went wrong
PUBLICADO POR:
Holly B.
mayo 17, 2020
Could have been user error? The shipping, packaging, instructions were all great. I tested a couple strands, the first time was orange, so the 2nd time, I left it on longer, and it turned out perfect. I put it on my whole head, and left it the same amount of time, and all the gray turned out orange. The only thing I specified in my order was not to be orange! I’m so disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Françoise J.
mayo 17, 2020
coloration
PUBLICADO POR:
Françoise J.
mayo 17, 2020
votre produit ne tien pas car au bout d une semaine et demi c est comme si je n avais pas fait la couleur car on voit toutes les racines et j ai un cheveux qui ne pousse pas vite car avant je fessait une couleur tout les 1 mois est demi et la se n'est pas le qu a très déçu et un peu cher pour se produit qui n est pas efficace cordialement
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
PATRICIA S.
mayo 17, 2020
Wrong wrong color
PUBLICADO POR:
PATRICIA S.
mayo 17, 2020
I am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer U.
mayo 17, 2020
Missing the brush to apply
PUBLICADO POR:
Jennifer U.
mayo 17, 2020
I had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl W.
mayo 17, 2020
Color
PUBLICADO POR:
Cheryl W.
mayo 17, 2020
Not happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shellie P.
mayo 17, 2020
Great price
PUBLICADO POR:
Shellie P.
mayo 17, 2020
You get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H B.
mayo 17, 2020
Difficult to cancel service on line.
PUBLICADO POR:
Amanda H B.
mayo 17, 2020
You have to call to get it cancelled. Decided to go gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly D.
mayo 16, 2020
Not expecting this.
PUBLICADO POR:
Kimberly D.
mayo 16, 2020
I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Karen S.
mayo 16, 2020
Orange
PUBLICADO POR:
Karen S.
mayo 16, 2020
My hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy Z.
mayo 16, 2020
Not the color I expected!
PUBLICADO POR:
Amy Z.
mayo 16, 2020
I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alena K.
mayo 16, 2020
Leider hat es bei mir nicht geklappt
PUBLICADO POR:
Alena K.
mayo 16, 2020
Die Farbe hat leider bei mir nicht funktioniert, ich habe ein Email deswegen geschrieben, habe aber bis jetzt keine Antwort bekommen.
Sehr Schade
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alena K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Eleanor R.
mayo 16, 2020
Nice product but results weren’t amazing
PUBLICADO POR:
Eleanor R.
mayo 16, 2020
I liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
TeeT
mayo 16, 2020
Missing brush
PUBLICADO POR:
TeeT
mayo 16, 2020
Received color but brush was missing don’t you get a new one with every order
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MARTINE V.
mayo 16, 2020
Commande du 11 mai 2020
PUBLICADO POR:
MARTINE V.
mayo 16, 2020
Bonjour,
A ce jour le 16 mai 2020, je n'ai toujours pas reçue la commande du 11 mai ???
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Sarah R.
mayo 16, 2020
Great packaging, poor colour results
PUBLICADO POR:
Sarah R.
mayo 16, 2020
I was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
mayo 16, 2020
2 stars
PUBLICADO POR:
Karen C.
mayo 16, 2020
I was not happy with the product. Did not last more than 3 days. Poor gray coverage. Pain in the rear to apply
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Annie H.
mayo 16, 2020
Custom color set
PUBLICADO POR:
Annie H.
mayo 16, 2020
It made my hair more purple then red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lois W.
mayo 16, 2020
Dissatisfied
PUBLICADO POR:
Lois W.
mayo 16, 2020
Poor coverage and result
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Louis- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Solenne J.
mayo 16, 2020
Un peu décue
PUBLICADO POR:
Solenne J.
mayo 16, 2020
Bonjour,
Un peu déçue car la couleur n'accroche pas.
A part au racine, sur le reste des cheveux, c'est comme si je n'avais rien fait.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Solenne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Yadira G.
mayo 16, 2020
Smelly, left hair with weird texture
PUBLICADO POR:
Yadira G.
mayo 16, 2020
The mix was waaaayyyyy to smelly. Left my hair with some weird texture. Yes I followed the instructions.
Giving and extra star because of convenient packaging and instructions.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yadira- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Janet M.
mayo 16, 2020
Horrible
PUBLICADO POR:
Janet M.
mayo 16, 2020
Asked for copper and got a blue blonde
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne N.
mayo 15, 2020
Turned my roots orange!
PUBLICADO POR:
Anne N.
mayo 15, 2020
Updated review:
Today I received a reply from customer service and was issued a refund. This is a relief. So I updated my rating from 1 star to 3. You may want to give it a try or not, at least you would receive a refund if you don’t get good results. I would advise though to research on the internet regarding color application specifically for going lighter or darker, because the instructions I received turned out to be a mistake, I don’t think they’re really personalized. My previous review is below.
[I answered the quiz truthfully, I followed the instructions, and what do I get, hot roots! Plus no gray coverage, I only have a few grays. I have colored my own hair in the past using boxed color and never had this issue. Very disappointed. Still no reply from customer service. Honestly, I feel scammed. I would advise to carefully consider if you really want to risk it, because you may be better off with boxed color and it’s less expensive.]
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JULIA J.
mayo 15, 2020
Avis mitige
PUBLICADO POR:
JULIA J.
mayo 15, 2020
J'ai été très satisfaite par le packaging et les accessoires fournis procéder à la coloration. Le rendu du me convient cependant après seulement 2 semaines les cheveux blancs réapparaissent.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Julie - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par la couverture de vos cheveux blancs. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous avons envoyé un email avec plus d'informations.
PUBLICADO POR:
Denise F.
mayo 15, 2020
Does NOT color my white roots at all...
PUBLICADO POR:
Denise F.
mayo 15, 2020
Very disappointed. Called my salon during COVID-19 and paid $55 for curbside pickup and got my normal color and it covered ALL of my white roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol U.
mayo 15, 2020
Greys stayed
PUBLICADO POR:
Carol U.
mayo 15, 2020
Previous reviews said how good it was on coverage of grey hairs, it didn’t cover mine, it left a block at the roots a lot lighter than my ends, first time I washed my hair, it striped my grey hair and they where back
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Erika I.
mayo 15, 2020
Bad Hair
PUBLICADO POR:
Erika I.
mayo 15, 2020
After using it my hair is with a really bad texture. Would like it só be more soft and also a lot of hair loss.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erika- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Katharina M.
mayo 15, 2020
Könnte besser sein
PUBLICADO POR:
Katharina M.
mayo 15, 2020
Das war schon besser Aber immer noch nicht das was ich mir vorstelle.., ich brauche ein schönes blond, dass die Haare nicht nach dem aufhellen gelblich wirken
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Katharina M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Beckey G.
mayo 15, 2020
Review
PUBLICADO POR:
Beckey G.
mayo 15, 2020
Dries my hair out, and the grey was back in days. Im not sure what or where I went wrong.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beckey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa D.
mayo 15, 2020
Brassy
PUBLICADO POR:
Lisa D.
mayo 15, 2020
Medium blond turned orange on my roots
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
heidi C.
mayo 15, 2020
Scam
PUBLICADO POR:
heidi C.
mayo 15, 2020
Do not order...bad product....even worse customer service
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heidi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Léa C.
mayo 15, 2020
Trop rose
PUBLICADO POR:
Léa C.
mayo 15, 2020
La coloration a tout de suite rendu une teinte rose et non rouge intense, ce n’est pas ce que j’attendais... je suis déçue
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Léa - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail avec plus de renseignements.
PUBLICADO POR:
Amanda J.
mayo 15, 2020
Wrong color
PUBLICADO POR:
Amanda J.
mayo 15, 2020
My hair is the same color as it was before I started maybe a little darker. It was supposed to go lighter. When I was putting it in my hair I could tell that it was going to be darker. This was a waste of my money and I would never use it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Corinne G.
mayo 15, 2020
Disappointed!
PUBLICADO POR:
Corinne G.
mayo 15, 2020
My roots and the few grays I have did not hold any of the color, went right back to my natural color. My highlights did take but not what I was expecting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Corinne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Erin M.
mayo 15, 2020
Terrible
PUBLICADO POR:
Erin M.
mayo 15, 2020
Hair color only turned my grey into a different shade than the rest of the my hair so it stood out in a different color. I tried reaching out to get it fixed but after a week I received a email back stating they can’t find my acct to match the email. I canceled but never heard another word from them about a refund
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angelia M.
mayo 15, 2020
Didn’t cover gray
PUBLICADO POR:
Angelia M.
mayo 15, 2020
Did not cover the gray and washed out quickly
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lily R.
mayo 14, 2020
Roots and ends entirely different colors...
PUBLICADO POR:
Lily R.
mayo 14, 2020
First off- this is actually really moisturizing? My hair feels so soft for the first time in awhile. Unfortunately, my roots are a completely different color than my hair! I followed the instructions completely and was excited for the results. However, I think that the formulation for the root color is different than the end formulation. Additionally, the "gold" blonde I chose looks more brassy than gold. Overall, it's a great price, and a nice product, but the color is so so wrong.
--- EDIT : They sent me a new formulation with less gold and more "medium blonde". And, it's even worse. My hair has never been more orange and brassy in my life. Desperately trying to find a way to fix it. Really really bummed out. Not going to ask for a new one.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Miranda B.
mayo 14, 2020
Color did not last very long. Went to a strawberry blonde color.
PUBLICADO POR:
Miranda B.
mayo 14, 2020
I had ordered a darker blonde color and it faded within a couple of days to a strawberry blonde. It's OK and I don't mind the color. Wish it was closer to the color I had originally chose though.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Miranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer S.
mayo 14, 2020
Great color match and gentleness to hair, but doesn't last
PUBLICADO POR:
Jennifer S.
mayo 14, 2020
The process was very clear and easy to understand and use. The color match was great, and I was happy with how my hair felt after coloring it. However, after a few washes the color began to fade and I could see a demarcation as to where the gray roots ended - the color on them was fading quickly.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Loriann B.
mayo 14, 2020
Color Adjustments?
PUBLICADO POR:
Loriann B.
mayo 14, 2020
The color did not cover my grays and actually lightened my hair. I even sent photos of my hair when I placed this order and asked for a CUSTOM color formulation to match my existing hair color. Contacted ESalon five times and finally received a return email indicating that my colorist would contact me prior to formulating my new color and make the adjustments. Notwithstanding this -- I just received notification that they shipped the same color out without any adjustments! This is ridiculous.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Loriann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brigitte S.
mayo 14, 2020
nicht für mich geeignet
PUBLICADO POR:
Brigitte S.
mayo 14, 2020
nach einer Probe der coloration besteht kein weitere Interesse an diesem Produkt,es ist für mich ungeeignet und viel zu teuer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brigitte S. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Lesley N.
mayo 14, 2020
Rubbish
PUBLICADO POR:
Lesley N.
mayo 14, 2020
Really disappointed. My colour turned out wrong again. Wouldn't recommend
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lesley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bettina L.
mayo 14, 2020
Zu stark
PUBLICADO POR:
Bettina L.
mayo 14, 2020
Leider fande ich die Farbe nicht so gut, ich fande den Geruch sehr aggressiv und auch im allgemeinen die Farbe sehr extrem und stark. Der Ansatz ist trotz Einhaltung der Gebrauchsanweisung deutlich heller als der Rest der Haare. Im gesamten war ich nicht zu 100% zufrieden.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Bettina L. - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Kay A.
mayo 14, 2020
Great color but roots out again in 2 weeks
PUBLICADO POR:
Kay A.
mayo 14, 2020
What’s the point. I loved the way it felt after application but roots are visible so fast again that I don’t see the need to use Esalon again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer G.
mayo 14, 2020
Beyond unhappy
PUBLICADO POR:
Jennifer G.
mayo 14, 2020
Order was sent April 27 and as of may 14 has not arrived. No response from customer service after multiple emails to ask about my order. When I called customer service, they said the order was likely lost. They refused to expedite a replacement. Will have to wait another 14 days to receive. Not impressed with the customer service - falls well below that of other companies I have ordered from - especially given their business is all online.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louise L
mayo 14, 2020
Roots
PUBLICADO POR:
Louise L
mayo 14, 2020
Didn't cover roots as well as hoped. Not lasted many weeks at all.
Tho easy to use I'm not going to again as I like better coverage
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Louise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LeAnn M.
mayo 14, 2020
Very disappointing
PUBLICADO POR:
LeAnn M.
mayo 14, 2020
I received the product and I am very discouraged!
I was sent not enough to even do my hair! The girl that done it for me said DONT ever order from
This company again! I tried reaching out to this company in response to this and never heard anything in return!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
LeAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beth T.
mayo 14, 2020
Washed out
PUBLICADO POR:
Beth T.
mayo 14, 2020
I purchased your product two or three times. Each time the product washed out , it did not "grow out". It was not permanent . I always use shampoo and conditioner formulated for colored hair. I have also used permanent hair color before and you can see when it is time to color by your roots. This never happened with this product. It just washed out. It didn't last 2 weeks! I will not purchase again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
IVETA P.
mayo 14, 2020
too dark
PUBLICADO POR:
IVETA P.
mayo 14, 2020
Color was too dark, brown not blond
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Iveta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
BRENDA L.
mayo 14, 2020
dark color base, color didn't come out as i think
PUBLICADO POR:
BRENDA L.
mayo 14, 2020
i have dark color base, so the red, copper color i order didn't come out on my hair as i expected. I am trying another color again to see if it work. Or i will just give up
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudette L.
mayo 14, 2020
My roots are white
PUBLICADO POR:
Claudette L.
mayo 14, 2020
Careful application provided no change to the white colour of my roots. I was offered a replacement product a bit darker and the package never arrived. I would like a full refund as the product not only did not work but the shampoo stripped out the colour in the non-root section. I am very unhappy about the whole order.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Claudette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brigitte S.
mayo 14, 2020
Nul
PUBLICADO POR:
Brigitte S.
mayo 14, 2020
Voleurs
Couleur préparée en 1 mois et demi!!!! J’ai tout annulé et rayez moi de vos clients
Remboursement svp
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Brigitte - Nous sommes désolés pour le retard que vous avez eu avec votre commande, nous nous excusons pour cela. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous restons à votre écoute si besoin
PUBLICADO POR:
Avery L.
mayo 14, 2020
I typed my review. Then got a pop up saying Refresh to Array
PUBLICADO POR:
Avery L.
mayo 14, 2020
I refreshed. Review gone. My issue is where do i get the clips refered to and shown in the picture? Secure with clips. i want to get the right clips. My hair is long. I'm just doing my roots. This is my first time without a real salon. My helper is my husband. Tell me where to get the right clips. The clips should have been in the box.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Avery - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Denise F.
mayo 14, 2020
Faded away
PUBLICADO POR:
Denise F.
mayo 14, 2020
Really disappointed with this adjusted color. It's week two and my gray is completely visible again. It just faded away. I was made to revise my color because it had been a bit since I ordered, so I thought I'd change it slightly. I don't think that was the problem. I don't necessarily think it was the color change; it was the quality.
As you can see, I've ordered many times and never had trouble. This time, it just went away.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Loreta M.
mayo 14, 2020
Not enough color
PUBLICADO POR:
Loreta M.
mayo 14, 2020
All though my hair is short it is very porous and 1 bottle wasnt enough to come to my ends.
Gray coverage not that great
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Loreta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia H.
mayo 14, 2020
VICTIME
PUBLICADO POR:
Patricia H.
mayo 14, 2020
Je suis victime de cette société. Faites très attention, ils vous abonnent sans que vous le sachiez. J'ai été débité de ma carte bancaire sans mon autorisation. C'est une vraie arnaque
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Patricia - Nous vous remercions pour votre commentaire. Nous tenons à vous informer que, en effectuant une commande par le biais d’une offre promotionnelle, on note également toute information concernant notre service de livraisons automatiques au moment de la validation de la commande. On peut aussi choisir l’achat unique si on préfère commander une seule fois. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé un avec tout renseignement sur votre compte
PUBLICADO POR:
Connie N.
mayo 14, 2020
Didn’t get all my greys!
PUBLICADO POR:
Connie N.
mayo 14, 2020
The product was great. I love my colour, it was an excellent match. However I still had some greys show up after I was done applying. This could however be my inexperience in doing my own hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelby J.
mayo 14, 2020
Easy and looks great—but not the color I was going for
PUBLICADO POR:
Shelby J.
mayo 14, 2020
I was completely inexperienced with dyeing hair prior to this. I appreciated the easy instructions and organized package everything was sent in. Today I colored my hair with my esalon kit! It looks great, but it’s not what I was going for at all. I am a dark blonde wanting to be a natural-looking redhead like the dark blonde golden copper shade. My hair is barely orange at all, unlike the beautiful vibrant copper in the sample photo. It’s like my hair is only slightly darker, reddish blonde.
With all of the customization esalon offers, and even sending in my photo, I was hoping I would get the right formula to achieve that hair color. Not a bad experience, but I didn’t get what I thought I was paying for.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shelby - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica T.
mayo 14, 2020
Root disaster
PUBLICADO POR:
Jessica T.
mayo 14, 2020
I colored my hair and followed all instructions. My hair was Dark brown and my roots were a light brown. Once I placed the color it looked black in color, just what i wanted. Unfortunately my roots didn’t get as dark as the rest of my hair. They’re still light brown and the rest of my hair is black. I purchased this kit to match my color throughout and it was very time consuming and I didn’t get the results I was expecting, very disappointed 👎🏼
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole J.
mayo 14, 2020
Not what I wanted but kind of expected
PUBLICADO POR:
Nicole J.
mayo 14, 2020
I had reddish/dark blonde hair and have been wanting to lighten it. It didn't turn the blonder shade I wanted and instead made my hair turn orange. I wasn't expecting to be completely blonde, but I was hoping for less orange.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angel A.
mayo 14, 2020
Color not bad. Not great. Website is annoying.
PUBLICADO POR:
Angel A.
mayo 14, 2020
If you want to make changes to your color you either have to wait for your stylist (mine took forever) to make the changes for you OR you can open a new account. Which I am about to do. OR go to madisonreed.com I wanna give ESalon another try but it’s so frustrating.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donald S.
mayo 14, 2020
Orange Tint
PUBLICADO POR:
Donald S.
mayo 14, 2020
The presentation and quality is amazing, unfortunately the color (the most important thing) was very disappointing. My hair is basically orange, not blond. I am happier with my former $7 box that did not color all the grey but I would rather have some grey and a better color. I really wanted this to work but this color was my biggest fear.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donald - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen G.
mayo 14, 2020
Did not cover my grey hair
PUBLICADO POR:
Karen G.
mayo 14, 2020
I was disappointed with product. It did not cover my gray hair fully like it said it would. The conditioner packet was not enough for long hair. The hair color product had a very intense smell. I was not impressed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gondje B.
mayo 13, 2020
schöne Farbe, aber leider schlechte Grauabdeckung
PUBLICADO POR:
Gondje B.
mayo 13, 2020
Die Farbe ist wirklich wunderbar.
Sie kam in einer sehr schönen und aufwendig gestalteten Box, pünktlich, an.
Die Farbe war auch tatsächlich ausreichend für mein dickes, sehr langes Haar.
Die Grauhaarabdeckung ist nicht gut.
Bereits nach dem Auswaschen, sah man die grauen Sprießlinge wieder. Zwar nicht so, wie ungefärbt, allerdings doch deutlich sichtbar.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gondje B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Rim M.
mayo 13, 2020
Couleur
PUBLICADO POR:
Rim M.
mayo 13, 2020
J’ai pas eu la couleur cuivrée que je voulais
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Rim - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts vont entrer en contact avec vous par email et seront heureux de vous aider dans ce processus.
PUBLICADO POR:
Sherry H.
mayo 13, 2020
Orange roots
PUBLICADO POR:
Sherry H.
mayo 13, 2020
I was very disappointed in this last custom color set. My roots came out copper to orange in color which was a shock. It has only been a week and a half since I colored my hair and already the grey is back. I will give this one more try but thinking about cancelling future orders. Having orange roots is not the look I was going for.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maegan B.
mayo 13, 2020
Not at all what I expected
PUBLICADO POR:
Maegan B.
mayo 13, 2020
I spent 20 min filling out a profile with what my current hair color is and what my hair goals are with multiple pictures and it seems that it was either ignored or not looked at at all.
The color I received wasn’t bad, but it doesn’t match what my hair color is currently.
I mentioned in my goal/profile that my hair color is rose gold and fading, so I need root touch up for the regrowth but also color for the rest of my hair since the color I have is faded and needs a touch up.
I received a “root touch up” kit and was pretty upset about the fact that it was only for my roots at first, since it was clear that my profile was not read at all.
But I thought that if the color matched the rest of my hair, atleast I will be able to look a little better with my roots not a completely different color to the rest of my hair.
But when I did the strand test, the root color and my current color did not match at all. I also did not get enough color to completely change my hair color. Now I have color I paid for and can’t use and still need to get something for my roots. In my opinion, this is definitely not personalized service and filling out any “goals” or taking pictures is a complete waste of time.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laurie Z.
mayo 13, 2020
This color made my hair darker vs. lighter.
PUBLICADO POR:
Laurie Z.
mayo 13, 2020
Wrong color and my hair turned strawberry brown. I hate my hair. please cancel
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cyndy O.
mayo 13, 2020
Still no product
PUBLICADO POR:
Cyndy O.
mayo 13, 2020
I understand that you are very busy. But this was ordered around April 23 there are lots of very busy companies yours is the only one that has taken so long for a product. When I go to track it I’m given no information at all. Very disappointed with your quality of service and delivery...I tried to send this message privately but the provided contact information wouldn’t allow me to submit. Adding further to my frustration and dissatisfaction
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cyndy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alison P.
mayo 13, 2020
Arrived damaged & unusable - no response to email request for replacement
PUBLICADO POR:
Alison P.
mayo 13, 2020
package arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
