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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Diana F. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nicole T.
mayo 24, 2020
Nope
PUBLICADO POR:
Nicole T.
mayo 24, 2020
Didn't turn out at all how i asked or thought??
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Erin B.
mayo 23, 2020
Disappointed
PUBLICADO POR:
Erin B.
mayo 23, 2020
Color came out uneven. Roots are a less intense color than the ends. All over blotchy effect.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela B.
mayo 23, 2020
Not very good
PUBLICADO POR:
Angela B.
mayo 23, 2020
Fast shipping but the color turned my hair a reddish brassy color instead of lighting it to blonde, had to have it professionally fixed will not buy again
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
McSD
mayo 23, 2020
Color was okay. So much promise but just okay.
PUBLICADO POR:
McSD
mayo 23, 2020
First thing, they indicated that they’re going to send a brush with the kit, and that never happened. No brush with the kit. Good thing they included gloves. It’s like my kit was packed in a hurry and I get that. I just didn’t like that they say too much nice things about the the product but didn’t hold up to their word. There’s not much difference really with just using retail brand hair color.. The color and texture of my hair is the same. If there are changes, they’re barely noticeable. There’s so much promise on the product but it is just okay. I will be going back to my organic hair color. At least, I don’t have to expect more and still get awesome results as compared to this.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Carmina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Kathy A.
mayo 23, 2020
Terrible color
PUBLICADO POR:
Kathy A.
mayo 23, 2020
I had specified that I did not want any Red or
Gold in my color. I actually prefer beige, ash Unfortunately the color is so so red. It’s terrible. I will definitely cancel
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sinead B.
mayo 23, 2020
Need to try one more time
PUBLICADO POR:
Sinead B.
mayo 23, 2020
Was absolutely delighted. Then I washed my hair and the colour had faded quite significantly. I’m going to try it one more time, but I’ll leave it on longer; definitely more than 2-3mins on the body of my hair. Maybe my hair’s more porous than most...?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sinead - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa D.
mayo 23, 2020
Extremely poor coverage
PUBLICADO POR:
Lisa D.
mayo 23, 2020
This was a total waste of my money and time since I wasn't able to go out without a hat for even one day because the freshly colored hair was a slightly reddish color stripe. Very disappointing.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melinda-lee O.
mayo 23, 2020
Supposed to be soft black with golden highlights
PUBLICADO POR:
Melinda-lee O.
mayo 23, 2020
After doing step 1, went to step 2, I have 3ft of hair that was covered with that product for the 5 min. Went to step 3 in the shower and followed directions. Now all my hair is like a dark/ med brown with exception of a 6 inch long section of black in towards the ends. I have Natural soft black hair and that’s what I wanted to maintain. The products are good the color was just so wrong in the box
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Melinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sophia J.
mayo 23, 2020
Spilled product
PUBLICADO POR:
Sophia J.
mayo 23, 2020
Part of the chemicals were spilled open into the box when I opened it. I couldn’t even read the instructions bc they were covered in black dye. The developer was everywhere making my box useless. As I was not mixing half ingredients and then adding to my hair, this became a waste of my money. Great idea just poor execution.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sophia - We’re so sorry to hear that you were disappointed by the process and results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin T.
mayo 23, 2020
Not for Me
PUBLICADO POR:
Robin T.
mayo 23, 2020
Even though the color was supposedly matched with a photo it made my hair white. Because of COVOID19 I could not go to my salon. I contacted my hairdresser with a photo and she dropped color off in my mailbox with instructions. Now I have an appointment for Thursday and will need corrective color and have my normal color. very frustrating and disappointed. Also, good look canceling. I did not realize they were going to keep mailing me and charging my card. I know this was my fault for not reading the fine print. I found my way here by trying to cancel my account which is not easy. I have a box of this they shipped in May that has not been touched.
I would not recommend this at all.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pj D.
mayo 23, 2020
Go to the drugstore, you will have better results.
PUBLICADO POR:
Pj D.
mayo 23, 2020
Nothing in this kit is different then a drugstore kit except it was actually significantly worse. I went from having a natural cool brown with slightly oxidized tips (which was discussed. I didn't mind the tips being a bit off as I would trim them anyways) to full oxidized hair in a off ginger brown. I ordered a custom hair colour for ash blonde so I guess I expected either same result or hopefully better but got MUCH MUCH worse.
I hate a gut feeling when I looked at the kit that this was going to be bad and the instructions of putting it on your roots 15 mins before the rest of your hair when you are lightening seems really, really ill advised when it is on natural hair.
I believe this is a click bait rip off that just is trying to rebrand at home box dye at a much steeper price.
Going to the drug store to see if I can fix this mess because salons are not open.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Floy K.
mayo 23, 2020
Savior during quarantine
PUBLICADO POR:
Floy K.
mayo 23, 2020
I was pleased with how easy to use the eSalon color was. I also felt like the color was a good match to my usual hair color. However, I did notice that the gray coverage was not as complete as what I am used to with my stylist and the color also began to fade after about a week. It’s been just over two weeks since I colored it (with a little help from my 15 year old daughter) and I am really happy that our salon is opening back up! I feel like I will need a re-color in two weeks or less. Overall, I would definitely use it again in a pinch. It took care of the roots I desperately needed to color before I went back to work and the price was very good, but I won’t be switching to home hair color over my stylist for sure!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Floy - We’re so sorry that our color did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Erin W.
mayo 23, 2020
A great start
PUBLICADO POR:
Erin W.
mayo 23, 2020
I wanted to go for a more pearly, light ashy tone but this still left my hair very yellow/orangey. I assume it’s going to take a while to get there but still it gave great grey coverage and I look forward to seeing what my colourist suggests.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Teri C.
mayo 23, 2020
Didnt work
PUBLICADO POR:
Teri C.
mayo 23, 2020
Followed the instructions and had zero change with my hair.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Teri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Erin G.
mayo 23, 2020
Turned out dark brown with a red tint
PUBLICADO POR:
Erin G.
mayo 23, 2020
My hair turned out the opposite of what I requested.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Erin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Mariana A.
mayo 23, 2020
Darken my hair color
PUBLICADO POR:
Mariana A.
mayo 23, 2020
My hair color was lighter and I wanted to get lighter hair and yes I could not go lighter but it got way way darker
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mariana- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mayrenis G.
mayo 22, 2020
I can't even submit the form to claim a return for order not received！
PUBLICADO POR:
Mayrenis G.
mayo 22, 2020
I paid 170 dollars for products i never received. I only got samples！This is ridiculous. A total rip off!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mayrenis - We're so sorry you did not receive your order! Upon reviewing your profile, we see that you have already reached out for assistance. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay S.
mayo 22, 2020
Confusing order process, unresponsive communication, no answer to questions...
PUBLICADO POR:
Kay S.
mayo 22, 2020
I struggled with the ordering process given I wanted to refresh my dark blonde highlights where roots were growing in dark brown. I wasn't sure whether I needed a highlight kit or a roots kit and how to order one versus the other. The ordering process only allowed me to select 2 shades lighter than my natural hair color. I reached out with my questions and received no reply. When I finally took the gamble and placed an order, it appeared as "roots only" color. I sent in my photo and detailed description of my goal, and again asked the question if this was the right solution for my purpose (renewing my light highlights into my dark roots). I have no grey. Again, I received no response. I did eventually receive a generic email from my "personal stylist" but no reply from my response to that either. Eventually my kit came in the mail and I applied it by the instructions... Easy enough to follow the directions, and the quality of the product seems good from a hair health perspective... but it completely did NOT accomplish my stated and restated goal. The color is slightly darker than my natural color at the roots, So I spent a lot of time & effort and some money to accomplish nothing... in fact I took a small step back in darkening the hair I wanted to lighten. At least I did not damage anything!
In short, if I was a hair professional I might have ordered better and known what I needed... but isn't this the purpose of the product, to bring hair color to non professionals and guide them to getting what they need? I certainly put in the effort to ask questions to get it right... but I just heard crickets.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kay - We truly appreciate your feedback. We're truly sorry that our Hair Color did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marina R.
mayo 22, 2020
love the color but.....
PUBLICADO POR:
Marina R.
mayo 22, 2020
I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Marina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sally S.
mayo 22, 2020
Terrible orange colour
PUBLICADO POR:
Sally S.
mayo 22, 2020
This was not what I was expecting and I even sent a picture. It’s an orange brown instead of being light blonde.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evelyn N.
mayo 22, 2020
Color was ok
PUBLICADO POR:
Evelyn N.
mayo 22, 2020
I ordered the dark brown copper and I it does not stop bleeding out red pigmentation. I don't know if its the brand or the color, perhaps my hair does not take well to the copper color. I like the quality of the product, hair feels great, nice shine to it, but I hope to try a different color. I suggest give it a try and see how you like it, its worth a try!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Evelyn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Wendy S.
mayo 22, 2020
Not worth it
PUBLICADO POR:
Wendy S.
mayo 22, 2020
I really wanted to like this but I was sadly disappointed. Firstly I sent a photo and asked for assistance with the color. Instead they sent me the one I picked which too dark and harsh for my skin tone. It looks terrible. Secondly on the 2nd day after coloring I developed a reaction on my neck and behind my ears. Not esalons fault but I can't risk using the product again. Back to drug store boxes it seems 😞
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Fatima M.
mayo 22, 2020
Résiliation de cet abonnement
PUBLICADO POR:
Fatima M.
mayo 22, 2020
C’est bien trop cher
J’ai déjà demandé la résiliation
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Fatima - Merci d’avoir partagé votre avis avec nous. Nous comprenons parfaitement que nos prix peuvent paraître élevés; le meilleur moyen d’obtenir le meilleur prix est de souscrire à l’Abonnement Couleur, super flexible, qui vous permet de bénéficier de -20 % sur toutes les commandes.
PUBLICADO POR:
Gemma I.
mayo 22, 2020
Colour yes coverage no
PUBLICADO POR:
Gemma I.
mayo 22, 2020
I like parts of the colour but ended up as 3 different shades on hair even though I followed instructions to the letter. Almost pink on my greys, wishy washy on darker parts of my hair. Not a disaster but definatly does not look like a professional job
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gemma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came did not result how you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We hope to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
KimHarries H.
mayo 22, 2020
Still too dark
PUBLICADO POR:
KimHarries H.
mayo 22, 2020
Sorry Im still not happy
This has come out a burgundy, not vibrant Auburn
See recent photo
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
KimHarries - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alice S.
mayo 22, 2020
The Gray
PUBLICADO POR:
Alice S.
mayo 22, 2020
It did not cover the gray has good as it should have around my face and ears can not pull my hair up
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia F.
mayo 22, 2020
Did not use
PUBLICADO POR:
Cynthia F.
mayo 22, 2020
Did not use
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn M.
mayo 22, 2020
Greys are white now
PUBLICADO POR:
Dawn M.
mayo 22, 2020
I've just done my hair with e salon root touch up and I now have white grey hairs and will now have to try and cover them up, I done everything they way I was supposed to do so I'm pretty gutted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer M.
mayo 22, 2020
Not Quite What I Was Hoping For
PUBLICADO POR:
Jennifer M.
mayo 22, 2020
The hair color went in fine and did not leave my hair dry. However, the color was not quite what I had asked for and each week it just keeps getting lighter. My hair is several shades lighter than when it was first dyed; something that has never happened to me with previous hair dye. I always expect some change the first few washings but with each washing, my hair continues to lighten. Unfortunately, I will be discontinuing my use of eSalon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yolanda A.
mayo 22, 2020
Hated my first shippment
PUBLICADO POR:
Yolanda A.
mayo 22, 2020
I requested a much lighter golden brown
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Yolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Béatrice V.
mayo 22, 2020
Couleur non conforme
PUBLICADO POR:
Béatrice V.
mayo 22, 2020
Le rendu est beaucoup plus foncé que prévu. Je passe d’un cheveu châtain, à brun voire noir !
C’est pas cool ...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Béatrice - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous contacterons par email aussi.
PUBLICADO POR:
Tara S.
mayo 22, 2020
Does not cover greys
PUBLICADO POR:
Tara S.
mayo 22, 2020
I ordered this color for two reasons.. grey coverage and to go a little lighter. The color covered my greys for a few washes and then washed out. The color was also darker than i expected, but lighted up after a few washes.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Kate J.
mayo 22, 2020
Don't Bother
PUBLICADO POR:
Kate J.
mayo 22, 2020
I ordered this product with high hopes for covering my gray roots. I received the product two weeks after my order was processed. ( I am practically in the same Zip Code). The color was a good match. It lasted for 10 days. I called Esalon and had a long chat with a colorist who tweaked the formula and said a replacement would be sent out immediately. Two weeks later-no color. When I called to find out what had happened, I was told they planned to send the replacement out at the next scheduled interval , whenever that was. The order was then RE-placed, and I waited again. It's now 10 days later; the order was picked up by the post office, but still has not arrived. Customer service said, fine do you want a refund? This is not our problem.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa A.
mayo 22, 2020
Color seem to be a bit darker this timei
PUBLICADO POR:
Melissa A.
mayo 22, 2020
Color seems to be a little darker
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
C H.
mayo 22, 2020
Root touch up
PUBLICADO POR:
C H.
mayo 22, 2020
Lovely colour and easy to use but being charged same price or more for the root package as the full head package is a complete scam.
Such a shame as I really love this colour but I can't afford to just throw money away right now.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Coreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Roxanne R.
mayo 21, 2020
Didn’t work for me!
PUBLICADO POR:
Roxanne R.
mayo 21, 2020
Two days after coloring, gray was already showing where the color had worn off.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Roxanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Miriam S.
mayo 21, 2020
hair color
PUBLICADO POR:
Miriam S.
mayo 21, 2020
Color is much darker then requested not satisfied too dark
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Miriam - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Melanie D.
mayo 21, 2020
Not what I requested - I need a semi permanent colour
PUBLICADO POR:
Melanie D.
mayo 21, 2020
The edit my order feature was not implemented and I received a permanent rather than semi permanent colour.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trinité F.
mayo 21, 2020
Decu
PUBLICADO POR:
Trinité F.
mayo 21, 2020
Je souhaitai une couleur cuivré doux. Et la je me retrouve avec un roux. C'est la première et dernière commande que je fais. En plus, mais ça c'est à moi que j'en veux, c'est une couleur à l'ammoniac. C'est vraiment dommage car j'attendais beaucoup.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Trinité - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Yolanda T.
mayo 21, 2020
Too light
PUBLICADO POR:
Yolanda T.
mayo 21, 2020
Please see my recent request to change my color . This color is light brown I want dark brown. The original color created for me was basically black.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janessa R.
mayo 21, 2020
Probably should have used boxed dye instead
PUBLICADO POR:
Janessa R.
mayo 21, 2020
I was expecting the medium ash pearl brown to actually be a lighter brown color, but it's extremely dark on my hair. Maybe it wasn't meant for blonde hair, but my light brown roots have a dark reddish color now.
I received a sample of shampoo and conditioner which the brand seemed expensive, and claimed to be ultra moisturizing and great for hair. Well, not for mine. It was a pretty drying product. The conditioner from L'Oréal Feria products saves lives though, highly recommend.
Ultimately I wanted to go close to my natural hair color - then I end up with a near black color and very dry hair. I don't mind the color so much, but expectations were not met, especially since it's so expensive!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Janessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Camela K.
mayo 21, 2020
Fried my hair
PUBLICADO POR:
Camela K.
mayo 21, 2020
I’ve been coloring for a long time from store-bought to salon. This is no better than the store-bought boxes but harsher. Will not purchase again.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Camela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
PUBLICADO POR:
Marianne M.
mayo 21, 2020
Doesn't cover the gray
PUBLICADO POR:
Marianne M.
mayo 21, 2020
I was hoping this might cover the gray better than my usual color but no such luck, I'd say it has even less. Also don't care for the runny, smelly formula.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ScanGirl
mayo 21, 2020
Too dark and no red
PUBLICADO POR:
ScanGirl
mayo 21, 2020
I’m an auburn redhead, My first eSalon color was very nice, but I wanted it a bit brighter with more red. I consulted my colorist and, for the second order, I said I wanted a brighter, redder color, and asked her to look at my photos. She sent me dark brown and copper with no red. This would not have been too terrible if I had only colored my roots. But, as per the instructions, I poured the leftover dye over my ends. The result is dark brown hair with no red at all, The ends are almost black. Clearly, pouring leftover dye onto the ends of previously colored hair is causing this unfortunate result, and only time and shampooing can fade it.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lorna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lilian B.
mayo 21, 2020
So sad
PUBLICADO POR:
Lilian B.
mayo 21, 2020
I have been waiting for two week to have my color. I understand the new situation, but I my expectations were more than I got. The product don't color my grays. I asked for brown blonde Cooper, and that is not my final color result. I am so sad.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lilian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amylyn O.
mayo 21, 2020
Not sure what happened in this past color That was sent
PUBLICADO POR:
Amylyn O.
mayo 21, 2020
Way too dark and had violet and auburn red instead of rich red
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Amylyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Susan K.
mayo 21, 2020
Color did not blend from roots to ends.
PUBLICADO POR:
Susan K.
mayo 21, 2020
When coloring my roots, the color saturated very well and I was pleased with the overall color itself. However, it did not blend throughout my hair (after I followed all of the application and blending instructions scrupulously - and this is not my first rodeo). When reordering, I tried to order a new color (slightly different shade) by attempting leaving comments as directed on the website so the colorists would be alerted to this problem. But the website did not pick up my comments, or even allow me to make any comments or adjustments to my order. So I thought I'd try the same color again, just in case it was me, not the color. Nope, exact same result. I tried again (multiple times over several weeks) to update my order to get my color adjusted - website never worked. Today I called and spoke to Jen. She told me that unless I am on a color plan, I can NOT make any adjustments to my color. I will note that there is nothing on the website that says this. Now, I guess I have to figure out how to clear out an account, so I can start completely over? Because she said my problem was my search history/cookies. For the record, I've not only attempted to do the same function about 7 different times, I've used two different computers on two completely separate systems. Pretty sure it's not that - and I told her this, and got silence. And talking to Jen was a complete exercise in frustration for so many reasons in addition to this. However, I'll leave that for a discussion with anyone representing the company if they decide to call me back.
Bottom line, not the worst color I've ever received, but one of the worst on-line experiences in terms of non-responsiveness of both the site and the staff. Not pleased.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Strong
PUBLICADO POR:
Robyn H.
mayo 21, 2020
Sorry to say I didn’t like the product at all. Wasn’t expecting it to be so toxic smelling that it gave me a headache. I’m going to have to cancel the subscription. Not going to order anymore sorry. I’m not going to go online and say bad stuff and you don’t have to refund my money. Just unsubscribe me please, thank you. And stay safe and healthy. Robyn
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Robyn - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color.
PUBLICADO POR:
Uzma Z.
mayo 21, 2020
Never Received
PUBLICADO POR:
Uzma Z.
mayo 21, 2020
Never received my first order # 12087852
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Uzma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen Q.
mayo 21, 2020
Very Hard to Stop Products from Coming and Charging you
PUBLICADO POR:
Kristen Q.
mayo 21, 2020
I cant get you to STOP seding me items! I want my account closed! I feel used!
Kristy Quail
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry W.
mayo 21, 2020
Awful business practices
PUBLICADO POR:
Sherry W.
mayo 21, 2020
I purchased what I thought was a one time color order to get me through the covid19 stay at home order but was surprised to get a notice from PayPal of another shipment. I logged on and canceled the subscription right away and called to try to get the charges reversed since it took 2 WEEKS to receive my initial color order but was told they could not reverse the charges or stop the order. PLEASE do not be sucked in by these poor business practices. I'll never use this service again and will never recommend this company to others. Shame on you for not making the automatic subscription with initial purchase more clear.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sherry - We truly appreciate your feedback. We are so sorry to hear our product did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terry W.
mayo 21, 2020
OMG ... What Can I Do!
PUBLICADO POR:
Terry W.
mayo 21, 2020
The color that was sent is a very dark brown, almost black! I have a very fair complexion so the contrast is quite severe ... I've had to go out and get a much darker foundation or I look awful.
What went wrong?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Terry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
antonia G.
mayo 21, 2020
keine besonders gute grauabdeckung
PUBLICADO POR:
antonia G.
mayo 21, 2020
keine besonders gute grauabdeckung
pflege des Haares sehr zufrieden
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antonia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
Not the color
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
I didn't get the bond color that I wanted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Irene - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa B.
mayo 21, 2020
Bad color
PUBLICADO POR:
Lisa B.
mayo 21, 2020
The color was bad did not color my hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kendra H.
mayo 20, 2020
Medium Blonde, you mean Medium Orange
PUBLICADO POR:
Kendra H.
mayo 20, 2020
Roots literally turned orange when it was supposed to be medium blonde!!?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Angela S.
mayo 20, 2020
faded in 5 days
PUBLICADO POR:
Angela S.
mayo 20, 2020
incorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pam A.
mayo 20, 2020
Bad result
PUBLICADO POR:
Pam A.
mayo 20, 2020
Despite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Lori B.
mayo 20, 2020
Faded very quickly
PUBLICADO POR:
Lori B.
mayo 20, 2020
This color was gone in under 2 weeks so much for permanent color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Dorothy B.
mayo 20, 2020
Darker than my natural colour, too warm for my skin. No reply from Colourist
PUBLICADO POR:
Dorothy B.
mayo 20, 2020
The colour was different from what I was expecting. I was told the colour I chosen was much lighter than my natural colour, and I was suggested to go to a darker shade, which I accepted. The colourist sent me an email with the colour suggestion which I wasn't happy with so I wrote him back straight away to ask for a few adjustments, but he never replied. In fact I wrote him twice. The colour he chosen was shipped anyway and being in Lockdown with very long roots I didn't have a choice so I used it anyway. the colour turned out to not be as bad, but one or 2 shades darker than my natural colour and too warm for my skin colour. My skin is olive so warm shades don't suit me. I tried to adjust my colour BEFORE it was shipped but no response. I was so hopeful I wouldn't have t go back to hairdresser saloon, where I spend a fortune and a good chunk of my day.... But I guess this is why we pay the extra money, so you can actually speak to a professional and have a proper personalised service.....Hope my colour will be adjusted on next order otherwise I'll just have to be patient and go back to my hairdresser as soon as the quarantine is over.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dorothy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ROZ S.
mayo 20, 2020
Beautiful color but very slow shipping
PUBLICADO POR:
ROZ S.
mayo 20, 2020
The product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Roz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jacquelyn L.
mayo 20, 2020
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100
PUBLICADO POR:
Jacquelyn L.
mayo 20, 2020
I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SensitiveSkin56
mayo 20, 2020
ammonia and sulfite
PUBLICADO POR:
SensitiveSkin56
mayo 20, 2020
I thought that I was receiving Madison Reed products. I cannot use products with ammonia or sulfites. I had used Madison Reed without any problems that I purchased at Ulta. The product that I received from eSalon caused an allergic reaction with hives requiring the use of rescue allergy medications. I also had scabs on my head for a few days. The ammonia smell was so strong that it made my eyes water. The color was pretty and it took less time than using Madison Reed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley S.
mayo 20, 2020
Just can't get it right
PUBLICADO POR:
Ashley S.
mayo 20, 2020
I've tried it twice, sending pictures and describing what's wrong each time and it still doesn't match and is washing out 6 shampoos later
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan V.
mayo 20, 2020
Incorrect Color
PUBLICADO POR:
Susan V.
mayo 20, 2020
Hair color received is incorrect and I am unable to reach a colorist to help correct the problem. I have emailed, waited a week then called twice with no luck!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deena G.
mayo 20, 2020
Hair color
PUBLICADO POR:
Deena G.
mayo 20, 2020
Turns my hair to yellow
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine D.
mayo 20, 2020
Couleur
PUBLICADO POR:
Christine D.
mayo 20, 2020
Couleurs trop foncer
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Christine - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que la couleur était trop foncée. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Karri F.
mayo 20, 2020
First time use
PUBLICADO POR:
Karri F.
mayo 20, 2020
Overall, took almost 3 weeks to receive and root coverage was a bit lacking (I followed the directions to a T). I would like to try again to see if next color sets better, and color holds well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
mayo 20, 2020
Mittelblond färbte Haare komplett rot
PUBLICADO POR:
Jennifer B.
mayo 20, 2020
Leider bin ich mit dem Farbergebnis überhaupt nicht zufrieden.
Ich hatte gehofft mit eSalon eine gute Alternative zum (doch sehr teuren) Friseurbesuch gefunden zu haben und habe die persönliche Kundenbetreuung als sehr positiv wahrgenommen. Leider zählt am Ende jedoch das Ergebnis und statt eines natürlichen Mittelblonds habe ich nun einen nach meinem Empfinden sehr unansehnlichen roten Haaransatz. Die mitgesandte Färbeanleitung habe ich entsprechend befolgt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer B. - Vielen Dank für Ihr Feedback. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen.
PUBLICADO POR:
Monica F.
mayo 20, 2020
Cheveux blancs
PUBLICADO POR:
Monica F.
mayo 20, 2020
Mes cheveux blancs ont réapparu après 2 shampoings.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Monica - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs ; et nous vous remercions de nous avoir informés. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Kamela A.
mayo 20, 2020
Color Plus Highlighting
PUBLICADO POR:
Kamela A.
mayo 20, 2020
My Color has always been great. I tried the highlighting kit and instead of blond highlights they were red. I had to re color. A bit disappointed but over all I only lost time. The gray is gone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kam- We're truly sorry that our Light Set (Light copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heidi O.
mayo 20, 2020
No improvement in new color kit.
PUBLICADO POR:
Heidi O.
mayo 20, 2020
My hair is still very reddish/strawberry compared to the lighter blonde I prefer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heidi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria C.
mayo 20, 2020
Hair turned gray easily
PUBLICADO POR:
Maria C.
mayo 20, 2020
Not happy with my color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen B
mayo 20, 2020
Pas asser de produit
PUBLICADO POR:
Karen B
mayo 20, 2020
Je pensais recevoir deux produits de coloration...
Ma connande reçu hier ne me sera d'aucune utilité car avec la longueur de mes cheveux même pas sur de pouvoir juste faire les racines ..
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karen - Merci d'avoir pris le temps de partager votre expérience. Si vous pensez que la quantité de couleur qu'on vous envoie n'est pas suffisante, on peut vous envoyer un deuxième flacon qui est formulé pour redonner de l’éclat à vos longueurs. Nous vous avons envoyé un email avec toute information !
PUBLICADO POR:
Ginger K.
mayo 20, 2020
Watch out!
PUBLICADO POR:
Ginger K.
mayo 20, 2020
A one time order is a scam for an auto ship.
Never. Again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Ginger- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liwayway N.
mayo 19, 2020
Too disappointed about the results too black my hair
PUBLICADO POR:
Liwayway N.
mayo 19, 2020
I followed your instructions but I’m really disappointed about the color it turned out too black no good I will not reorder again I though I will be satisfied about the results but a big NO the color that I want to see never came out
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Liwayway - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patti F.
mayo 19, 2020
Like product. Reordered and haven’t received
PUBLICADO POR:
Patti F.
mayo 19, 2020
Haven’t received yet. Ordered May 2nd.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Patti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deirdre B.
mayo 19, 2020
Color is wrong!
PUBLICADO POR:
Deirdre B.
mayo 19, 2020
I followed instructions to a T. My hairvis absolutely AWEFUL. Itz supposed to be blonde, its flipping red/orange/bronze. My husband of 31 years never says anything about my hair. Now EVERYDAY since coloring it hes asked when I can get it fixed.
We leave for vacation in week!!
I'm mortified!
Ps. I've emailed and have gotten no reply.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deirdre - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth H.
mayo 19, 2020
Strong ammonia
PUBLICADO POR:
Elizabeth H.
mayo 19, 2020
The smell of regret singed my nose and eyes from the moment I mixed this color. While it did a great job covering 30% stubborn grey, my hair smelled like ant poison for a day. I’d like to say the color was worth it, but my fine curly hair was transformed into a reddish brown Brillo pad. I carefully processed 20 min per the directions, left it 5 min in my ends, and although it’s consistent- it’s flat- no dimension or copper red tone at all. Daily conditioner, leave in treatment, and hair oils for a week have barely helped. It’s about to be the most expensive $10 dye job I’ve ever had.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance.
PUBLICADO POR:
Julianna D.
mayo 19, 2020
Triggered hair loss
PUBLICADO POR:
Julianna D.
mayo 19, 2020
This is my second time trying this product. Both times, I lost a lot of hair afterwards. Triggered some kind of extreme shedding. I do not recommend for sensitive scalps or thinner hair
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Julianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary M.
mayo 19, 2020
Not custom
PUBLICADO POR:
Mary M.
mayo 19, 2020
This bums me out. I have tried countless times to tweak this hair color, but can’t get in touch with anyone. I have e-mailed/submitted questions and gotten no response, other than to say my color (unchanged) is “on the way”. It feels like a waste of time and I feel ignored at this point. This could be a great company if they could work out the kinks and pay attention to their clients. When I tried calling the number provided, I got an automated message saying my call could not be answered at this time.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sibylle G.
mayo 19, 2020
Pünktlichkeit
PUBLICADO POR:
Sibylle G.
mayo 19, 2020
Leider wurde das für den 21. 4. bestellte Set erst am 2. 5. geliefert (aber pünktlich davor abgebucht) - das geht bei einer Haarfarbe überhaupt nicht. Die Farbe selbst war gut.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sibylle G. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mirijam K.
mayo 19, 2020
Rotstich im Ansatz
PUBLICADO POR:
Mirijam K.
mayo 19, 2020
Das Mischen der Farbe war sehr einfach und auch das auftragen hat gut funktioniert. Da ich nur den Ansatz gefärbt habe, also auf Naturhaar, ist allerdings ein Rotstich mit drin. Ich hatte ein kühles Beige erwartet. Daher sehr schade, da ich ein mehr ein Blondton erwartet hatte.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mirijam K. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter
PUBLICADO POR:
Ansley F.
mayo 19, 2020
Poor choice
PUBLICADO POR:
Ansley F.
mayo 19, 2020
Following every direction, this item did NOT work. It only slightly tinged my hair orange instead of lifting to a medium blonde. I also added it to the bottom fringe of my daughter’s hair for a little fun, with literally no change. I filled out the review sent following my use, with no response from the company, yet they are now sending me emails telling me it’s time to reorder (I’m also listed as no reorder).
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ansley - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Mina M.
mayo 19, 2020
Not good
PUBLICADO POR:
Mina M.
mayo 19, 2020
My hair color became very dark. I don’t like it it at all. Please cancel all future shipments.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura S.
mayo 19, 2020
Hair color
PUBLICADO POR:
Laura S.
mayo 19, 2020
My hair color seemed to fade pretty fast. I’ll be ordering the shampoo it came with cause I really like it so hopefully that will help but I’ll try it a couple of more times before going to something else.. I do however like how it doesn’t bleed when it gets wet.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Reba B.
mayo 19, 2020
Took to red. I ask for it not too take to the red
PUBLICADO POR:
Reba B.
mayo 19, 2020
Put the color on a little over two weeks ago. I ask for the dye not to take to the red as I explained that my hair tends to pull red. Well it pulled a lot of red. Exactly what asked for it not to do. And the color wes darker than I like.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Reba - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah M.
mayo 19, 2020
Just okay
PUBLICADO POR:
Deborah M.
mayo 19, 2020
Color didn’t take after 40 mins so I have patchy roots. It was too light my mix was. Maybe I’ll try the other online hair color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Salima A.
mayo 19, 2020
Colour
PUBLICADO POR:
Salima A.
mayo 19, 2020
The colour did not turn out to what I wanted. It also did not cover the grey along the hairline.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Salima - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
darhlene T.
mayo 19, 2020
Not happy
PUBLICADO POR:
darhlene T.
mayo 19, 2020
This product is not for me
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Darhlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Virginia H.
mayo 19, 2020
Bad color
PUBLICADO POR:
Virginia H.
mayo 19, 2020
I ordered an auburn color and my hair came out a nasty dark brown. Also my hair was so dried out that I now have split ends. Very disappointed and I will not buy from you again
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Virginia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela D.
mayo 19, 2020
was not happy
PUBLICADO POR:
Pamela D.
mayo 19, 2020
Didn’t cover gray and color was dull
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Menezes L.
mayo 19, 2020
No product received
PUBLICADO POR:
Menezes L.
mayo 19, 2020
I have not received any product even though it says it was shipped on May 7 and today is May 19th. There is no tracking of the shipment, nor an easy way to contact customer service.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Menezes - We're truly sorry you have not received your Hair Color! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer M.
mayo 19, 2020
Good, will try again
PUBLICADO POR:
Jennifer M.
mayo 19, 2020
Easy to use but color is darker than I like and didn’t cover the few gray strands I have at the root. May have been user error as I didn’t leave on the full time recommended. Trying adjusted color and will leave on longer, I’ll let you know how the 2nd attempt works.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ginger M.
mayo 19, 2020
So Upset with My Ruined Hair
PUBLICADO POR:
Ginger M.
mayo 19, 2020
I thought I was so careful to follow all of the directions and watched all of the videos but I got black/dark brown ends with a nice red-blonde color over the rest. I immediately sent an email asking for help but after no response I have scheduled an expensive repair at a salon. I am a natural strawberry blonde and only started dying my hair last year when I began to see grey's. I picked this product because of it's high reviews but now I am just looking to get a refund to help cover the cost of hair repair at a salon.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ginger - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
July L.
mayo 19, 2020
Bof
PUBLICADO POR:
July L.
mayo 19, 2020
Pas du tout la couleur espérée
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
July - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Sandra A.
mayo 19, 2020
Chemical smell was aweful!!
PUBLICADO POR:
Sandra A.
mayo 19, 2020
Somewhat disappointed in the product! asked to not have a red tint to my color! I have a red tint to my hair! Also, my husband had to use a respirator mask when he helped apply my color! The chemical smell was AWEFUL!! We both have respiratory problems! We also had to open some windows to help get the smell out of our house!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol Q.
mayo 19, 2020
Hair color
PUBLICADO POR:
Carol Q.
mayo 19, 2020
not what i expected. OK in a pinch.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Steffi E.
mayo 19, 2020
Leider nichts für meine Haare
PUBLICADO POR:
Steffi E.
mayo 19, 2020
Leider hat die Farbe bei mir nicht gehalten, nach ein paar haarwäschen war mein Ansatz wieder wie vor dem Färben und meine grauen Haare haben die Farbe nicht angenommen, meine Haare haben die Farbe allerdings gut vertragen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Steffi E. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
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